All Bookmaker.eu, Justbet and Galaxysports issues

[JAKEPEAVY21]

^^

Well, hopefully after your mistake you were able to get the rest of your money from them? If so, that slightly eases the pain of the situation. I wish you luck on your quest here but would be very surprised if you got anything back based on the circumstances. I guess if you lost everything are broke and badly need this money, I can see why you are feverishly grasping at straws. If you were able to get the rest of your balance and what was lost was a small % of that, I would just move on. I do not mean to kick you while you are down just being honest based on the facts presented on your situation.

[littlekona]

another thing ill add is that CB will suspend your account if you are n the USA and the trigger goes off that you are using funds for offshore gambling. never send direct and never tell them you are gambling if they send you the questionnaire. the banned me 8+ years ago for this and i used a middle wallet.

[JAKEPEAVY21]

Admin - I attempted that initially and they basically told me tough luck. It’s awesome to see a company provide such awesome support, heck I only have them $480k in business

I'm not sure what else they would say? They sent the money to the bitcoin address you gave them, so they fulfilled their part. It sucks but that is the reality.

[Dogsrule2025]

In short; I must say Bookmaker in general started out as a good experience I had a host I could message with directly etc. However, my issues started happening with how long it took them to grade wagers. I had at least 50-100 tickets took upwards of 45-1hr plus. Meanwhile I would submit a ticket claim and be on chat saying I need to be graded so I can play a live event. No urgency or anything so I became annoyed with their support and rightfully so, if it happens a handful of times, ok, I get it. However it was a daily occurrence for me at times.

They no longer offer phone support since the pandemic, which is very odd, as almost every book had phone support.

Emails to support typically get a copy and pasted response such as we value your feedback and will let management know as we are always trying to improve etc. that is total bs because if they genuinely felt that way they would have fixed their grading issues sometime over the past 3 years. Then when I try to get somone from mgmt via chat they say no one is available pls send an email to support. Overall, awful experience, if you choose to play with them best of luck. I would never use them again based on my experience and their management

[Dogsrule2025]

Peavy - if you read my comments I had my account up
to 1.75M but lost it all over a period of a few months. In total Bookmaker has profited 482,500 to be exact from me. That was my other issue some time during that period they deactivated my bet points - points earned for every dollar you wager. I would have earned approx $50k in cash rewards from my vol. no explanation as to why the deactivated it but then when I bottomed out they reactivated it. So nice of them…..just sharing my experience, I don’t think highly of their management, poor customer service or tactics used (you can dep $500k in a day but only take out $25k a day $100k month max ) ok sounds like a great book

[JAKEPEAVY21]

Peavy - if you read my comments I had my account up
to 1.75M but lost it all over a period of a few months. In total Bookmaker has profited 482,500 to be exact from me. That was my other issue some time during that period they deactivated my bet points - points earned for every dollar you wager. I would have earned approx $50k in cash rewards from my vol. no explanation as to why the deactivated it but then when I bottomed out they reactivated it. So nice of them…..just sharing my experience, I don’t think highly of their management, poor customer service or tactics used (you can dep $500k in a day but only take out $25k a day $100k month max ) ok sounds like a great book

I have heard that they have done that to a lot of people with the betpoints, which is terrible and unfair.

I do not blame you for not wanting to play there anymore based on your experience. Sadly, most all offshore books have gotten worse over the past 5-10 years and not very many safe options anymore.

[Dogsrule2025]

Agreed , customer service has gone downhill big time.

[Optional]

In short; I must say Bookmaker in general started out as a good experience I had a host I could message with directly etc. However, my issues started happening with how long it took them to grade wagers. I had at least 50-100 tickets took upwards of 45-1hr plus. Meanwhile I would submit a ticket claim and be on chat saying I need to be graded so I can play a live event. No urgency or anything so I became annoyed with their support and rightfully so, if it happens a handful of times, ok, I get it. However it was a daily occurrence for me at times.

They no longer offer phone support since the pandemic, which is very odd, as almost every book had phone support.

Emails to support typically get a copy and pasted response such as we value your feedback and will let management know as we are always trying to improve etc. that is total bs because if they genuinely felt that way they would have fixed their grading issues sometime over the past 3 years. Then when I try to get somone from mgmt via chat they say no one is available pls send an email to support. Overall, awful experience, if you choose to play with them best of luck. I would never use them again based on my experience and their management

Did you check your PM inbox?

[Brooklyn Dick]

Why anyone would play with this joke is beyond me. No phone to call, zero customer service as no one has any authority to do something anyway. Screwing people left and right with KYC. And Bookmaker operating in the US is totally Illegal..

[Dogsrule2025]

Thank you admin, I appreciate the support!

[TeddyB]

Keep playing with them and win it back!

[Dogsrule2025]

Not a chance my friend, I wouldn’t deposit a dollar more with bookmaker. Their mgmt is a joke, and customer service may be the worst I’ve ever experienced. I realize there aren’t many good options out there, but BM is at the bottom for sure. They may have been a good outfit at one time, but terrible since the pandemic. I think Mickey Flynn III lost his mind.

[miaplus3]

I'll say I have settled in with BM as my preferred shop. Many reasons is the lowest juice live & pregame especially for parlays, BUT, they do grade slow! Their new SGP structure for NFL games do seem to grade very fast compared to all other bets. I have been in the situation where I too would have capital tied up in action waiting to be graded as the next wave of games hit. Ironically I probably have saved by having to sit on hands waiting for plays to be graded. I also do feel sorry for you Dogsrule, but chalk it up to learning curve of working with crypto. We all have ****** up at one time or another & live others have said there is no forgiveness for honest mistakes. Live & Learn!

[miaplus3]

Also, I am surprised CB would even be remotely receptive to helping you with a gambling transaction.

[Dogsrule2025]

Thanks Miaplus - it’s unfortunate for sure, but I’ll be honest the bet points issue ended up being twice as costly, the withdrawal limits, poor customer service etc. The overall experience was pathetic. I wouldn’t expect to be treated that way by any business, especially not after giving them nearly a half of million dollars in business. They could care less and then they play the card I was rude to their customer service…..what do you expect to continue and screw people and have them take it. Unreal, it all starts with their management, truly pathetic

[wombat]

For the amounts that you are betting, It would be smart to retain BM. None of the other two reputable offshore books(Betonline & Heritage) will let you bet those amounts. I don’t think even legal books in the US has those limits for live betting.

Bookmaker has the highest limits on live betting so if that’s a major concern, I wouldn’t burn bridges because it will be difficult to find another reputable book that will accept that kind of action.

[miaplus3]

Thanks Miaplus - it’s unfortunate for sure, but I’ll be honest the bet points issue ended up being twice as costly, the withdrawal limits, poor customer service etc. The overall experience was pathetic. I wouldn’t expect to be treated that way by any business, especially not after giving them nearly a half of million dollars in business. They could care less and then they play the card I was rude to their customer service…..what do you expect to continue and screw people and have them take it. Unreal, it all starts with their management, truly pathetic

Yeah, bet points at that scale are significant. I’ve got to admit those are Old Testament figures you’re throwing around . Are you sure you can afford that brother? Seems like you must have had a nice run to run it up the flag pole over 7 figs!

[Dogsrule2025]

Wombat - it’s great they accept
those higher amounts, but it’s a moot point because the cap withdrawals to $100k per month, but you can deposit $500k a day….seems logical. They stack everything in their favor by design.

[Dogsrule2025]

Here is some of my activity. I started with only $20k and ran it up to $1.75M. That said Bookmaker made $460k in additional deposits after I lost the $1.7M and they screwed me every which way as listed above

[Dogsrule2025]

Some other screen shots

[Dogsrule2025]

For verification

[2Sweeet]

Thanks Miaplus - it’s unfortunate for sure, but I’ll be honest the bet points issue ended up being twice as costly, the withdrawal limits, poor customer service etc. The overall experience was pathetic. I wouldn’t expect to be treated that way by any business, especially not after giving them nearly a half of million dollars in business. They could care less and then they play the card I was rude to their customer service…..what do you expect to continue and screw people and have them take it. Unreal, it all starts with their management, truly pathetic

If this guy is down over 400k and they stole his points that is really bs. I had my points stolen b4 from them but I was up money. I don't understand how they can just do that to ppl? I no they are offshore but this has been going on for years.

[Dogsrule2025]

BM mgmt got back to me, they aren’t willing to do anything compensationaly after they gave me poor instructions via chat and lost a $25k withdrawal, deactivated my betpoints which costed me $50k, and stopped giving me free plays because I was rude to their customer service/mgmt based on experiences. I continued to deposit over $160k more and still nothing. Not my loss for sure, I’m going to a US book and will never use an offshore site again.

From a business perspective, I wish I understood their logic, they have a player that’s given us a half a million in business, we know he’s gotten screwed over by our mgmt, but we won’t meet him half way and retain his business. We will continue to be pricks and lose his business to another book? Seems like a good business decision. Mickey Flynn III interesting dude….karma is a bitch though

[Dogsrule2025]

$482,500 is the exact number I lost to BM. They totally screwed me and no matter what I said to customer service, which was done after they screwed me with crypto transaction, bet points, not allowing me to withdraw over $100k in a month etc.

[infotimbo]

I must say that this 20,000 word dissertation is very tough to understand. You say you gave them an address you had previously withdrawn to? But you don't control that wallet? And Bookmaker does? Could you mean it was an address you previously deposited to?

the way I understand it, he previously got a withdrawal from Bookmaker, and wanted to use the same address again to receive another payout. Accidentally, he copied the address the money was sent from, though, and provided it to Bookmaker for this new payout.

Bookmaker fulfilled that request, and thereby sent the money to their own account (or that of their payment provider). And kept it.

So while the mistake is clearly on OP's side, I would say there's reason to argue that Bookmaker indeed should have credited the money back on OPs account - if they really have/had access to it.

[Optional]

the way I understand it, he previously got a withdrawal from Bookmaker, and wanted to use the same address again to receive another payout. Accidentally, he copied the address the money was sent from, though, and provided it to Bookmaker for this new payout.

Bookmaker fulfilled that request, and thereby sent the money to their own account (or that of their payment provider). And kept it.

So while the mistake is clearly on OP's side, I would say there's reason to argue that Bookmaker indeed should have credited the money back on OPs account - if they really have/had access to it.

Yes, if that is correct someone at Bookmaker should care enough to go find this guys money and get it back to him. If they are not lying, duplicitous, trojan infecting customer, scumbags.

And of course we know that cant be correct.

Let's see if anyone in there has any honor to address this problem for an SBR user or not. They promised they would at very least honestly address all SBR user issues. But so far that promise seems to be as honest as their hacking of customer actions.

Hopefully they prove that wrong this time, for a change.

Hard to imagine BetCRIS/Bookmaker group have gone this rouge just as they have been allowed back into the USA market. (send your opinion to publicaffairs@azgaming.gov if you think they should know about these sort of activities)

[Optional]

BM mgmt got back to me, they aren’t willing to do anything compensationaly after they gave me poor instructions via chat and lost a $25k withdrawal, deactivated my betpoints which costed me $50k, and stopped giving me free plays because I was rude to their customer service/mgmt based on experiences. I continued to deposit over $160k more and still nothing. Not my loss for sure, I’m going to a US book and will never use an offshore site again.

From a business perspective, I wish I understood their logic, they have a player that’s given us a half a million in business, we know he’s gotten screwed over by our mgmt, but we won’t meet him half way and retain his business. We will continue to be pricks and lose his business to another book? Seems like a good business decision. Mickey Flynn III interesting dude….karma is a bitch though

Do they agree that you had the withdrawal sent to the their bitcoin wallet address?

And just refusing to find it for you??

Have I got this 100% correct? Please don't obfuscate at all. Is that 100% correct?

[wombat]

Wombat - it’s great they accept
those higher amounts, but it’s a moot point because the cap withdrawals to $100k per month, but you can deposit $500k a day….seems logical. They stack everything in their favor by design.

There are some people on here that are able to withdraw more than 100k per month. They have something worked out with their management. With the amounts you’re playing, you could probably request this as well or give them an ultimatum.

[nbaguy23]

Something that may help you out for the betpoints.

I had mine deactivated as well a while back when I got caught up in kyc, but knew how much I had in balance. I live chatted them, and they confirmed I can no longer earn them. I asked "what about the 180k balance I just had" and the agent offered to and converted them for me right then and there.

[Dogsrule2025]

I appreciate all the feedback. NBA guys I’ve been in chat with supervisors and their VIP host and they’ve basically told me there is nothing they will do about bet points…basically we can add remove them at our discretion and don’t owe you an explanation. They deactivated when I was on a roll and then was wagering 100-200k a day for 6 weeks and then lost $1.7M and had no bet points I calculated $50k in cash rewards is a conservative estimate. It could have been $80k for sure.

optional - my 1st withdrawal was on 2-23-25. Then I attempted to make my 2nd withdrawal and was new to crypto I copy and pasted my Coinbase wallet and it got declined twice. Then was on with customer support chat and they walked me through it whether I misunderstood them or not I copy and pasted the input address (last address I received funds from
on 2-23-22) basically sending money back to that wallet. That wallet has only had 2 transactions ltd not sure
if it’s connected to BM or not. I take some responsibility, but BM has taken zero and found other ways to screw me like betpoints. All they can say was I was rude to support. They are a total joke.

[infotimbo]

my 1st withdrawal was on 2-23-25. Then I attempted to make my 2nd withdrawal and was new to crypto I copy and pasted my Coinbase wallet and it got declined twice. Then was on with customer support chat and they walked me through it whether I misunderstood them or not I copy and pasted the input address (last address I received funds from
on 2-23-22) basically sending money back to that wallet.

is this just a typo, or were there really three years in between? If so, it would be possible that Bookmaker indeed has no access to that wallet anymore, I guess.

[Dogsrule2025]

It was a typo, it happened in 2022, but at the time I tried to work with BM and they basically said your SOL. They took no responsibly and I accepted I was at fault as well. I tried working through law enforcement and CB to get my money back. Law enforcement got the owner of the wallet funds were send from CB via KYC but got shot down by DA’d office as it was not a licensed sportsbook in PA. At the very least BM could have said were sorry this happened, we were wrong to steal your betpoints rewards and we realize you’ve given us a half million in business, so we will give you a $10 or $15k in free play to help offset some of these loses. In turn they would
have kept my business. Instead they said sorry we couldn’t come to an amicable resolution. Like wtf, we won’t try to even do anything? Thur shows their true colors, scum
bags….Mickey Flynn III scum just like his old man

[wombat]

Was most of your action live betting? After reaching the 100K mark, why didn’t you book some of your action with BetOnline? They have very high payout limits of 500k per week.

[Dogsrule2025]

The vast majority of it was live action. I know in hind site I should have used another outlet, while I withdrew from BM. Lesson learned for sure. I’ll never use another offshore book again after Bookmaker though. It’s actually hard to believe
how bad their customer service was, it’s embarrassing how much business I continued to give BM after they repeatedly treated me like shit. It was like a psycho bad girlfriend

[Optional]

I appreciate all the feedback. NBA guys I’ve been in chat with supervisors and their VIP host and they’ve basically told me there is nothing they will do about bet points…basically we can add remove them at our discretion and don’t owe you an explanation. They deactivated when I was on a roll and then was wagering 100-200k a day for 6 weeks and then lost $1.7M and had no bet points I calculated $50k in cash rewards is a conservative estimate. It could have been $80k for sure.

optional - my 1st withdrawal was on 2-23-25. Then I attempted to make my 2nd withdrawal and was new to crypto I copy and pasted my Coinbase wallet and it got declined twice. Then was on with customer support chat and they walked me through it whether I misunderstood them or not I copy and pasted the input address (last address I received funds from
on 2-23-22) basically sending money back to that wallet. That wallet has only had 2 transactions ltd not sure
if it’s connected to BM or not. I take some responsibility, but BM has taken zero and found other ways to screw me like betpoints. All they can say was I was rude to support. They are a total joke.

I received a message claiming to be from a BM insider saying this happened 3 years ago, BM believe they addressed it with you at that time and you understood they could not access whatever wallet it was sent to.

They say you recently started a PR war over it.

They say they have no way to double check what you are now saying happened 3 years later.

They say you have "stalked" their CS employees across their private social media? And sent some pretty obnoxious and threatening messages to them so they are choosing to not engage any further with you.



Please post the wallet address this was sent to and I will see what that can reveal