All Bookmaker.eu, Justbet and Galaxysports issues

[tankvs]

Yes, I have euro account (Latvia). there is another user with the same issue, who sent me PM.

[Socol93]

Do you know that "shilling" means to promote a service for pay? Are you accusing me of that or not? You seem not to know what you're accusing me of.

I was responding to Raiders's claim that BM has become a recreational book. Anyone in the industry knows that is an absurd claim. I have claimed regularly on these forums that BM is inferior to its main competitor BOL. Some promotion!

There is no undermining or vilifying going on. I see a total of two posters here having problems: tankvs and Socol93. Anyone else? Both are Euro-based accounts, correct?

Hello, SportsBettor5!

I'll try to go step by step. Please excuse my English. I'm using a translator.
I reread the thread on the SBR and BMR. I found about 30 users who had these problems. Some even had their accounts unblocked, after about 6-12 months.
Are you saying it took so long to verify their documents? That's nonsense. Why were the accounts unblocked after a year?
Was the investigation ongoing all this time?

You're saying these people were obvious scammers. On what basis do you claim this?
You claim the account problem is because this is Europe. Okay, I'm from Moldova. The bookmaker said they no longer accept players from Moldova. Okay, give me the money, I'll bet elsewhere (Betonline).
They asked for my documents, and I sent them. They asked for a short video, and I made one and sent it. They asked for a video interview – I agreed, but warned them that I don't understand or speak English. I use a translator to read and write. After that, they told me a video interview wasn't necessary. LOL.
Okay, what else do they require of me to pass verification?
I didn't take any bonuses; let them write what they're accusing me of.
I think it's simply ridiculous that a bookmaker of this caliber can't verify an account within a month.

[Socol93]

Oh, I forgot.
Regarding the OSGA.
They advertise the bookmaker on their website.
There's a review there about how great this bookmaker is.
I won't hide the fact that when I opened an account six months ago, I also read these reviews on various websites. This influenced me to open an account there.
I'm writing them a complaint, and they're simply ignoring me. What's the point of them then? It would be fair to say that we accept complaints about specific bookmakers. But you can't complain about a bookmaker.eu.

Sorry, I've said everything for now.

[Socol93]

My account was unblocked.
I won 10k from my 1430 USD.I made a withdrawal today - received it in 30 minutes.
I don't understand at all why my account was blocked for almost a year.
Thank you very much Optional and vampire assassin.I don't know who exactly helped.

I see that user AnnaMakarova isn't visiting the forum.
She says she received help. Either Optional or vampire assassin. Tell me, who helped her and how?

[infotimbo]

It’s interesting that our timelines match almost exactly. My account was also closed on February 19th. Just the reason in my case is “management decision”.

Yes, I have euro account (Latvia). there is another user with the same issue, who sent me PM.

Latvia is a restricted country now, so this is likely the reason for the account closure in your case as well. Same as all the other accounts closed in February.

https://get.bookmaker.help/hc/en-us/articles/26693811608593-Restricted-regions

Afghanistan, Bulgaria, Congo, Cuba, Estonia, Germany, Hungary, Irak, Iran, Italy, Kentucky State (US), Korea North, Latvia, Lithuania, Moldova, Niger, Ohio State (US), Pakistan, Peru, Poland, Tennessee State (US), Turkey were all recently added to this list.

[tankvs]

Hello, I think the different country lists mainly show how messy and inconsistent this whole process is.
Our accounts are on JustBet, and the restricted countries list on JustBet is different from the one on Bookmaker.eu. Yet in practice it now looks like Bookmaker.eu rules are being applied to JustBet accounts.
That may partially explain why the accounts were closed, even if the explanation is still inconsistent. But account closure itself is not really the main issue here, because that part was communicated from the start.
The real problem begins after the closure: documents are requested, videos are requested, everything is submitted, and then the process simply freezes. No proper verification outcome, no meaningful communication, and no payout.
So the core issue is not just the closure itself, but the way the operator handles players after the closure — prolonged silence, contradictory rules, and continued withholding of funds.

Here is the current list from Justbet (12.5):

https://get.justbet.help/hc/en-us/articles/360003119418-Terms-Conditions

[infotimbo]

Hello, I think the different country lists mainly show how messy and inconsistent this whole process is.
Our accounts are on JustBet, and the restricted countries list on JustBet is different from the one on Bookmaker.eu. Yet in practice it now looks like Bookmaker.eu rules are being applied to JustBet accounts.

ah yeah, I didn't notice that it's different on Justbet. This is still like the old list from Bookmaker, before the update.

Not that it helps, but maybe "management decision" kind of account closures fall into a different category. So while you essentially were kicked out for geo-restriction, you still face the bad guy treatment.

[Optional]

Latvia is a restricted country now, so this is likely the reason for the account closure in your case as well. Same as all the other accounts closed in February.

https://get.bookmaker.help/hc/en-us/articles/26693811608593-Restricted-regions

Afghanistan, Bulgaria, Congo, Cuba, Estonia, Germany, Hungary, Irak, Iran, Italy, Kentucky State (US), Korea North, Latvia, Lithuania, Moldova, Niger, Ohio State (US), Pakistan, Peru, Poland, Tennessee State (US), Turkey were all recently added to this list.

It would be pretty simple to just point to their restricted countries list, pay out the balances swiftly, and close the accounts if that was the case.

But instead they ghost many many people, treat them like criminals, give no explanation when asked and make Bookmaker look like unfair operators.

And now you and Sherriff SPortsbettor5 want to come in here and make any excuse you can for them. These are "excuses" they could easily make themselves if it was true and that simple.


Do you realize that Bookmaker routinely lie to players faces and send fake documents that are just spyware to steal personal info from their devices? I'm talking 10s of thousands of customers they have done this to. A very large percentage of those people had their accounts restored when SBR asked why they were suspended for months and enquiries ignored. In fact the vast majority turned out that way. Meanwhile many thousands of others who did not know about SBR probably never saw their money again.

And thats just one small example of the trash actions they have sunken to taking as profits were squeezed by onshore.

It is a clear pattern that their MO is to suspend accounts on the slightest suspicion, without any evidence of wrongdoing, and ignore people whilst planning to never address or pay them.

They have tuned into a far less ethical and blatantly unfair operation than they were for their first 20 odd years in business. Whether it has affected you and SB5 yet makes no difference to that fact.



If Bookmaker dont want negative publicity for simply closing banned jurisdiction accounts... well there is a VERY EASY way to achieve that. Just say it to the customer and pay out their balance. TADA... no valid reason for anyone to bitch.

So please both of you take your ignorant vilification of these players valid complaints and keep em where the sun dont shine.

Or take it to one of the forums where they LOVE you playing anti-player advocates for their sponsors.

[Optional]

Just to get the thread back on track and make it clear following the attempted obfuscation from SB5 and Timbo.

This is the problem

The real problem begins after the closure: documents are requested, videos are requested, everything is submitted, and then the process simply freezes. No proper verification outcome, no meaningful communication, and no payout.

So the core issue is not just the closure itself, but the way the operator handles players after the closure — prolonged silence, contradictory rules, and continued withholding of funds.

[Socol93]

Hello, I think the different country lists mainly show how messy and inconsistent this whole process is.
Our accounts are on JustBet, and the restricted countries list on JustBet is different from the one on Bookmaker.eu. Yet in practice it now looks like Bookmaker.eu rules are being applied to JustBet accounts.
That may partially explain why the accounts were closed, even if the explanation is still inconsistent. But account closure itself is not really the main issue here, because that part was communicated from the start.
The real problem begins after the closure: documents are requested, videos are requested, everything is submitted, and then the process simply freezes. No proper verification outcome, no meaningful communication, and no payout.
So the core issue is not just the closure itself, but the way the operator handles players after the closure — prolonged silence, contradictory rules, and continued withholding of funds.

Here is the current list from Justbet (12.5):

https://get.justbet.help/hc/en-us/articles/360003119418-Terms-Conditions

What I liked most was how they asked me for a video interview.
I said yes, but they told me it wasn't needed at the moment.
I wonder what they were thinking when they suggested it?

[Brooklyn Dick]

Quite a few years ago I pointed out two things on this board. One that Betcris and Boookmaker are the SAME outfit. And Two they have become straight garbage. I got a lot of heat, which I could care less. But “What goes around, comes around”……..

[infotimbo]

Just to get the thread back on track and make it clear following the attempted obfuscation from SB5 and Timbo.

my own account was closed on the very same day, same as others I know of. New geo-restrictions were introduced, and the affected accounts closed. This is why I brought it up.

It's obviously no excuse for ghosting the user, but it's hardly a coincidence that tankvs account was closed on the same day.

edit: maybe it's even worth a shot to start a completely new "hello, my account was closed for new country restrictions affecting Latvia" kind of conversation, and see if they come up with a different reply as before.

[Socol93]

my own account was closed on the very same day, same as others I know of. New geo-restrictions were introduced, and the affected accounts closed. This is why I brought it up.

It's obviously no excuse for ghosting the user, but it's hardly a coincidence that tankvs account was closed on the same day.

edit: maybe it's even worth a shot to start a completely new "hello, my account was closed for new country restrictions affecting Latvia" kind of conversation, and see if they come up with a different reply as before.

What is your account country?
Were you forced to undergo KYC?
If so, was your account unblocked?

[infotimbo]

What is your account country?
Were you forced to undergo KYC?
If so, was your account unblocked?

yes, I was asked to provide id + selfie, and they reopened the account for payouts only a day later. My account was registered in Germany.

And as mentioned above, I don't mean to defend Bookmaker, I'm just wondering why things are handled so differently, although the circumstances seem to be the same.

[tankvs]

how big was your balance? Same question to Socol93

[infotimbo]

how big was your balance? Same question to Socol93

low five-figures

[Socol93]

how big was your balance? Same question to Socol93

my balance nearly 22k USD.

[tankvs]

Quick update here. After my new email to kyc I received fast reply that my account is verified. I have succesfully entered my account and applied for withdrawal, currently waiting for the funds

[nbaguy23]

Quick update here. After my new email to kyc I received fast reply that my account is verified. I have succesfully entered my account and applied for withdrawal, currently waiting for the funds

Great news thanks for updating the thread! Did you do the video interview with them or simply start a new email chain?

[tankvs]

No video interview, there was no contact from them last 3 weeks. I was just sending follow-up emails every 7–10 days, briefly summarizing the situation. On today’s email they replied quickly and said my account had been verified, no hello, no explanation, nothing. I was still
unable to login afterwards, sent email to kyc about that, and they opened account in a couple of minutes.

[tankvs]

Money received

[Socol93]

Quick update here. After my new email to kyc I received fast reply that my account is verified. I have succesfully entered my account and applied for withdrawal, currently waiting for the funds

Congratulations!
How did you receive your money?
I've also seen some positive changes.
I won't write anything yet, so as not to jinx it.

[tankvs]

made a withdrawal with crypto, but in the list was only BTC, previously they had a bunch of options

[Chiefs83]

Withdrew Litecoin today np

[nbaguy23]

Withdrew Litecoin today np

Were you stuck in kyc?

[Socol93]

Hello, all!

My account was activated.
But they treated me completely unfairly – they removed my ability to use cryptocurrency.
They tell me they'll only transfer all the money to a bank account.
Withdrawals to a bank account are highly undesirable for me.
I'm offering to withdraw a small amount to a bank account if it's a verification issue, but they're not agreeing.
I'm thinking of trying an account-to-account transfer.
Anyone willing to help, please respond!

[Chiefs83]

No I was never stuck in KYC

[Diskills]

• "I am opening this thread to document a 30-day verification delay with BookMaker.eu involving a balance of over $5,000. Despite submitting all ID and utility bills in March, the account remains 'under review.' When I asked for a supervisor or a timeline, the support team became dismissive and told me to 'discuss the matter with whomever I wish.' I have officially filed a dispute with SBR and am hoping a mediator can help resolve this. I am a long-time player and have complied with all requests. Has anyone else experienced this 'proxy' stall tactic recently?"

[Optional]

Yes others are currently experiencing this same treatment.

I will merge your thread with the main thread discussing this. Please review the last few pages.

[polskboy]

Bookmaker.eu refuses to to change ufc fight to a draw and they are saying they are sticking to the original result...meanwhile two weeks ago same thing happened and they marked Marcin Tybura fight as a loss go figure.

[slayer14]

Really don't understand why there is no reaction to this thread

[Chiefs83]

I don’t understand what the original poster in saying nor do I follow ufc…hope you get the help you need tho

[Chiefs83]

Withdraw 1 hour crypto

[Diskills]

Still no movement on my end. I have reached out to the PR management email as suggested by Optional. Currently at Day 50 of the KYC stall with a $5k+ balance. Will update the thread if a manager responds.

[2Sweeet]

No1 comes here anymore for offshore stuff would be my guess. Wtf is bookmaker doing? You have the KYC fiascos and now this? Go public on x and other platforms OP.