- World-class Live Betting Platform
- Wide Variety of Sports
- Fast Payouts
- Professionals may have limits lowered
Editor’s Note: The information below was collated by Sportsbook Review and was correct as of September 2020.
Bet365 Customer Service
It is important to start off the Bet365 review by mentioning the customer service because this is an area where the company excels. As a global brand, Bet365 offers customer service in 12 languages, which is very unique in the industry. Bet365 agents are always available to assist you and depending on where you live, live chat might be the best way to contact them, especially if you are outside of Europe.
The live chat option is easily accessible on the Bet365 website. The best compliment that can be paid to Bet365 is that you hardly ever need to contact customer service. Everything on their website is so intuitive and straightforward that you can usually find an answer by simply browsing the site. If you do need assistance, live chat agents are knowledgeable and very patient.
Most sportsbooks have a frequently asked questions (FAQ) section on their websites. The very nature of the industry makes that section indispensable to any customer service department, as it frees up customer service agents and leads to faster response times when you call or message. Bet365 has one of the most comprehensive FAQ sections that you will find at any online sportsbook site. Once you sign up for an account, it is easy to understand why Bet365 is seen as one of the industry leaders, and customer service is certainly one of the reasons why.
Bet365 has established itself as one of the world’s most recognizable sportsbooks due to the strength of its live betting experience.
With Bet365 operating in so many countries around the world, it’s very impressive to see how it is able to service clients with very different needs and expectations. Due to the size of the company, the bonus offers differ per region. If you want a rundown of the average bonuses, make sure you visit their terms and conditions section although we will go over them right here as part of this Bet365 review.
Let’s start with the most obvious question. What bonuses are available to new customers? As per the terms and conditions section and depending your regional eligibility, you can enjoy a 100% matched deposit bonus of anywhere from £5 to £100. Just make sure your qualifying deposit is at least £5, and the market you wager the bonus cash on must be settled within 30 days of claiming the offer. The promo terms state: Up to £100 in Bet Credits for new customers at bet365. Min deposit £5. Bet Credits available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply.
Bet365 is based in the United Kingdom and sterling is the primary currency, but there are similar offers in euros and dollars. You can change the currency once you log into your account, as laid out in the terms and conditions.
Once you have claimed your bonus, the credits will be held in your account balance under bet credits. The Bet365 bet credits are non-withdrawable until the terms and conditions have been met. In order to release the bet credits, you will need to place qualifying bets that are settled after claiming the bonus. It is very important that before accepting any bonus, you thoroughly review the terms and conditions. If they are unclear to you, then contact one of Bet365’s fantastic reps to gain clarification.
The credits are not included in winning wagers. If you place a winning bet with your own money, your stake is returned. However, if you place a winning bet with the bonus cash, you only receive the profit and not the stake. This is standard across the industry when it comes to free play, which is what makes it different to cash bonuses. If your account is inactive for 90 days, your credits will be forfeited.
Denise Coates founded Bet365 in a trailer and it has gone on to become one of the world’s biggest sportsbooks. Bet365 has more than 4,300 employees spread across offices in Stoke-on-Trent, Manchester, Malta, and Australia. It is a household name among bettors around the world due to its high-profile TV commercials. A number of pro sports teams also bear the Bet365 logo on their shirts, and it is emblazoned across many sporting venues. The company boasts a strong reputation for covering a huge range of sports, a great breadth of markets, a trailblazing in-play betting section and slick software, along with excellent customer service. It is easy to see why Bet365 is considered one of the premier global brands in the world of online wagering.
We’ve arrived at the part of the Bet365 review that sets this company apart from its competitors when it comes to online gambling. The range of sports that Bet365 offers its customers is unmatched. It is also the world leader when it comes to innovation in the online sports betting world. In-play betting, which has become one of the most popular forms of betting across all major sports today, and that is largely a result of Bet365 championing it. You will not find another site with more in-play betting options than Bet365.
Usually it is important to list what sports a specific betting site covers when compiling a sportsbook review. However, Bet365’s coverage is so broad that it would be quicker to list the few sports it does not accept bets on. If Bet365 does not cover a competition, it cannot be worth watching. It is very common to browse the list of available sports at Bet365 and see leagues that you did not even know existed. That experience of browsing the website for available sporting events for the first time will remind you how Bet365 earned such a formidable reputation in the first place, but the site is easy to navigate.
The first time a potential customer logs onto Bet365’s website, it can be a little overwhelming if you are not an experienced sports bettor, but you soon acclimatize. The first thing that most people notice is that almost every inch of the homepage offers some kind of wager.
At the top left of the screen, below the Bet365 logo are the types of online gaming the site offers. From left to right: Sports, In-Play, Casino, Live Casino, Games, Poker, Vegas, Bingo, Extra. On the left of the page, listed vertically, the different types of sports are listed, including football, basketball, hockey, soccer, Nascar, boxing, MMA, cricket, darts, esports, golf, greyhounds, horse racing, Lotto, rugby union, snooker, table tennis, virtual sports, volleyball, winter sports, and much more.
To the right of the Bet365 are two options to choose from: Sports and In-Play. The Bet365 looks exactly the same once you’ve logged into your funded account, and it is very easy to use. The middle section of the homepage is given over to the different live and upcoming sporting events that are popular at that time. The right-hand side of the page is usually dedicated to different offerings including bonuses and other sports and certain specific events.
Sports Betting Experience
Bet365 has established itself as one of the world’s most recognizable sportsbooks due to the strength of its live betting experience. It has become more popular than pre-match betting, as you can watch the game, analyze the strengths and weaknesses of each team and make your play from a position of strength. Bet365 prides itself on offering more live betting markets than any other online sports betting site, with all rights reserved, and the Bet365 live betting section is a real pleasure to browse.
This is one of the only betting sites in the world that offers live streaming for games that you have money on. Geo-restrictions apply. A funded account is required or a wager placed in the last 24 hours. Very few sportsbooks allow you to stream the action live while betting on it, but Bet365 has you covered. The list of live betting options is extremely exciting, and they typically come hand in hand with the best prices in the world. In fact, after you use your Bet365 account to make live bets, it will be hard to go back to another betting site. You will struggle to find the same amount of live bets that Bet365 offers, as rival sportsbooks simply pale in comparison to the Bet365 live bets section.
We have focused on live betting heavily in our review, but the Bet365 website offers clients the ultimate sports betting experience when it comes to pre-match betting, exotic props, and futures too. It would take all day to list all of the types of bets available at Bet365, but you will find a wealth of betting options spread across almost every sport imaginable, and it is refreshingly simple to navigate the site.
Quality of Odds
Bettors may notice that the odds at Bet365 may differ slightly to those offered by North American facing books when it comes to the NFL, NBA, MLB, and NHL. Bet365 will typically release its betting lines on these leagues a lot earlier than most US sportsbooks. You can find some intriguing early prices, and then Bet365 often adjusts its lines at a later date, after more sites publish their lines. When it comes to European sports, we found that Bet365 offered very competitive odds across a range of markets when conducting our review. It often offers market-leading prices or comes close, so it is a great option for soccer, cricket, rugby, tennis, and golf fans.
Mobile Betting Review
The Bet365 mobile site is busy and packed full of bets, but it is also very easy to navigate. It manages to replicate the desktop site effectively, while rendering the content in an aesthetically pleasing, user-friendly format. If you have a Bet365 account, you can use either the mobile-friendly site or the app, and you will find it to be a quality offering.
If you click on the casino tab at the top of the Bet365 website, it will take from the sports betting section to the casino. There is an animated banner that rotates with a new offer every 5 seconds. Under that you have two more options: Roulette and Live Casino. Beneath those options, there are even more choices on the website: featured, slot games, card games, table games, video poker, and jackpots.
As we have mentioned several times during this Bet365 review, it is impossible to list everything that appears on the page. The Bet365 casino is no different than the sports section of the website when it comes to the sheer depth and breadth of its offering. From table games to video poker and everything in between, the easy to use Bet365 casino section is just another highlight of the overall betting experience you will enjoy if you use Bet365.
You would be hard-pressed to find a sportsbook with a better poker section than Bet365’s. Its poker rooms are packed full of players and it is easy to see why, as the Bet365 poker offering is world-class. First of all, there is one important feature that immediately sets the poker room apart from the competition. Most sportsbooks that offer poker do not allow you to transfer funds from your sportsbook balance to the poker balance. Most sportsbooks prefer to keep the funds separate for a variety of reasons. That is not the case at Bet365. You can take money that you won from bets in the sportsbook and transfer it over to the poker room. It also works the other way around.
When you use Bet365 on a regular basis, you will realize that it is more user friendly than the vast majority of betting sites. One word of advice about the poker room: if you play on poker specific websites, you should expect the level of competition on your Bet365 poker account to be similar to that. With so many players in the site’s database, there is bound to be more crossover than at other books, where you are more likely to find inexperienced poker players just looking to play for fun.
Bet365 also offers a live casino and it is one of the best around, as you would expect. There’s the “Vegas” tab, which has even more casino games to choose from. There’s the bingo tab, which sets it apart from many of its rivals. This is not your grandmother’s bingo either – that tab will take you to some very interactive forms of bingo with amazing graphics.
The betting possibilities never end with a Bet365 account. We advise you to take a look at the “Extras” tab, which features a number of unique deals that will keep you entertained and excited. This list of tempting bonuses provides yet another example of why Bet365 is such a powerful force within the online gambling industry. The sheer depth of its offering across sports betting, racing, live casino, bingo and extra games is unparalleled in the sector, as we have regularly explained throughout this Bet365 review, and it always goes the extra mile to ensure customer loyalty.
Bet365 emerged as the most popular online sports betting site in the highly competitive, saturated and mature UK gambling market. That is a testament to the strength of its offering, including great customer service, enticing bonuses, clever marketing and a phenomenal live betting section. The United Kingdom boasts many of the world’s leading sportsbooks, and Bet365 has carved out an enviable position there. It has gone on to become a global powerhouse, and it remains hugely ambitious. Bet365 deserves its status as one of the biggest online sports betting companies in the world, which is why we have given the site such a favorable review. It ticks all the boxes required of a market-leading site, so we recommend you set up an account and see what all the hype is about.
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