Update 8.18.2009: After reviewing additional information about the player's claim, SBR has found that the player has not supplied any credible evidence that Bet365 has altered his wager. This dispute has been closed. SBR is currently speaking with Bet365 management about live betting disputes where wagers were altered by the house after it was final.
Update 8.13.2009: Bet365 has responded to SBR stating that this player's wager was not changed. Bet365 has provided evidence on its behalf suggesting the player has doctored the image to support his claim. Bet365 has also agreed to revisit confirmed cases of altered in-game betting. SBR will report on the result of Bet365 reviewing these bets and will reevaluate Bet365's rating at that time.
Bet365 changes winning wager to losing wager; costs player $18,000
A player wrote SBR complaining about an in-game tennis bet placed at Bet365 (SBR rating C). The player states that on July 2nd he risked $18,000 at 1.14 odds on Andreas Beck in the third set. The player provided a screen shot showing the original wager. When Andreas Beck won the match, the player found his wager was changed to a bet on the losing opponent, Dominick Meffert. The players wager was then graded as an $18,000 loser, instead of a $2,052 winner. Bet365 had no comment.
In the last year Bet365 has altered player's wagers in live betting, changing spreads they deemed to have been offered erroneously to "correct" market odds after the event. This essentially gave players wagers they did not place and replaced winning bets with losers. Bet365 does not list a policy that suggests they may alter in-game wagers. Players should avoid in-game wagering at Bet365. Bet365 has stated that this action is taken with professional traders who are aware of the market and the line being incorrect.