Here is an email I sent BM today to their management, I feel like it provides a well documented summary of my experience with them and hope to prevent any future large players from making the same mistake I did.
To Whom It May Concern (if anyone still does care),
I'm fully aware that this email may never reach anyone in management who will meaningfully address it — and if past experience is any indicator, no one at Bookmaker likely cares how their most loyal high-end clients are treated.
That said, I’m writing this final message not in the hope of resolution, but as a courtesy — to provide candid feedback, and to help warn others. I will also be sharing this across major sportsbook forums and platforms to ensure my experience informs future or current players.
Background
Since 2022, I have deposited nearly $400,000 in BTC, and approximately $500,000 total over the life of my account. Any withdrawal I’ve made has typically gone right back in — a fact not even reflected in my deposit history.
That means Bookmaker has profited substantially from my business — to the tune of nearly half a million dollars.
The Turning Point: April 2022
In early 2022, I went on a significant winning run, turning a $20,000 deposit into an account balance ofapproximately $1.7 million by April 1st. Instead of acknowledging this milestone as a reason to value my loyalty, Bookmaker’s actions indicated the opposite:
Ongoing Disrespect
Despite reopening my account on multiple occasions (yes, that’s on me), Bookmaker never restored Free Play access or meaningful incentives — even after proving ongoing activity and loyalty.
When asked why features were removed, the answer was consistently: “Management does not disclose this information.”
Even worse, I was guilt-tripped by supervisors who said things like, “We don’t care what you did in 2022 or 2023 — you’ve only deposited X in the last 3 months.” A complete slap in the face to a long-time, high-value customer.
Final Thoughts
In the beginning, I had helpful agents, timely perks, and it felt like I was playing with a reputable book. Once I won big? The incentives were yanked, the service declined, and I was essentially punished for being successful.
This wasn’t just poor customer service. It was manipulative, predatory, and disrespectful to a customer who contributed over $500,000 to your business.
If you're a casual bettor, maybe Bookmaker works for you. But if you’re a serious player, or have the potential to win big, proceed with extreme caution. Based on my experience, Bookmaker will pull perks, restrict withdrawals, and ultimately penalize success.
I would advise anyone considering Bookmaker to seriously question whether this is a company that deserves your money or your trust.
Regards,
[A Frustrated (Former) Bookmaker VIP Client]
To Whom It May Concern (if anyone still does care),
I'm fully aware that this email may never reach anyone in management who will meaningfully address it — and if past experience is any indicator, no one at Bookmaker likely cares how their most loyal high-end clients are treated.
That said, I’m writing this final message not in the hope of resolution, but as a courtesy — to provide candid feedback, and to help warn others. I will also be sharing this across major sportsbook forums and platforms to ensure my experience informs future or current players.
Background
Since 2022, I have deposited nearly $400,000 in BTC, and approximately $500,000 total over the life of my account. Any withdrawal I’ve made has typically gone right back in — a fact not even reflected in my deposit history.
That means Bookmaker has profited substantially from my business — to the tune of nearly half a million dollars.
The Turning Point: April 2022
In early 2022, I went on a significant winning run, turning a $20,000 deposit into an account balance ofapproximately $1.7 million by April 1st. Instead of acknowledging this milestone as a reason to value my loyalty, Bookmaker’s actions indicated the opposite:
- Bet Points were restricted during this stretch, costing me an estimated $50,000+ in cash value.
- Free Plays were removed, despite their use as a standard incentive for player retention.
- Withdrawal caps were arbitrarily enforced: $25,000 per day and $100,000 per month — despite the ability to deposit $500,000 per day. This would require 5 months to withdraw one month's deposit — completely illogical and user-hostile.
- When requesting an exception, I was met with rigid resistance and zero empathy from your support team.
- Customer support was abysmal — long ticket grading delays (sometimes over an hour), chat agents who couldn’t escalate issues, and responses that often felt dismissive and disrespectful.
Ongoing Disrespect
Despite reopening my account on multiple occasions (yes, that’s on me), Bookmaker never restored Free Play access or meaningful incentives — even after proving ongoing activity and loyalty.
When asked why features were removed, the answer was consistently: “Management does not disclose this information.”
Even worse, I was guilt-tripped by supervisors who said things like, “We don’t care what you did in 2022 or 2023 — you’ve only deposited X in the last 3 months.” A complete slap in the face to a long-time, high-value customer.
Final Thoughts
In the beginning, I had helpful agents, timely perks, and it felt like I was playing with a reputable book. Once I won big? The incentives were yanked, the service declined, and I was essentially punished for being successful.
This wasn’t just poor customer service. It was manipulative, predatory, and disrespectful to a customer who contributed over $500,000 to your business.
If you're a casual bettor, maybe Bookmaker works for you. But if you’re a serious player, or have the potential to win big, proceed with extreme caution. Based on my experience, Bookmaker will pull perks, restrict withdrawals, and ultimately penalize success.
I would advise anyone considering Bookmaker to seriously question whether this is a company that deserves your money or your trust.
Regards,
[A Frustrated (Former) Bookmaker VIP Client]
