Sportsbook Review: BetHorizon

6/2/2011 05:50 PM
Bethorizon Sportsbook reopens under Heritage Sports platform
Bethorizon Sportsbook is now accepting player registrations. On May 10th, SBR reported that Bethorizon was acquired by Heritage Sports (SBR rating B+). Heritage Sports is an invite-only sportsbook that offers what it considers VIP-level service to their handpicked members.

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5/10/2011 11:55 PM
Bethorizon upgraded from C+ to B-

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5/10/2011 04:29 PM
Heritage Sports acquires Bethorizon sportsbook
Bethorizon (SBR rating C+) has been acquired by Heritage Sports (SBR rating B+). | Full story

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5/9/2011 09:40 AM
Bethorizon player receives balance
A Bethorizon (SBR rating C+) player has confirmed receiving his balance. The player had been attempting to withdraw £1,000 since March 1st, 2011. Bethorizon conceded that there are problems paying players via Moneybookers depending on the time of year. | Bethorizon comment to player

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4/28/2011 11:18 AM
Bethorizon player sent payment
The Bethorizon (SBR rating C+) player from SBR's report on April 22nd has been sent a $3,000 payment. Bethorizon advised SBR that that their bank wire has been completed to the player. | Bethorizon complaint

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4/22/2011 06:25 PM
Bethorizon payout complaint
Update: Following SBR's latest inquiry, Bethorizon management states that the player will be paid out the remainder of his balance via bank wire.

Bethorizon (SBR rating C+) slow-pay update. On December 30th, SBR reported that a Bethorizon player requested a $5,000 withdrawal in late November of 2010. On January 3rd, SBR confirmed that the player received a $2,000 payment from Bethorizon. The remaining $3,000 has yet to been paid.

The player claims that Bethorizon promised to send additional payouts via money order, but has not yet done so. SBR is following up on this complaint. Bethorizon has been lowered from B- to C+.

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4/18/2011 02:42 PM
Bethorizon downgraded from B- to C+

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3/22/2011 03:36 PM
Bethorizon reinstates player's account
Bethorizon (SBR rating B-) tells SBR that they have decided to reinstate the player's account from the sportsbook dispute reported on March 21st. SBR reported that a Bethorizon player had his balance of $2,015 voided after he failed to submit his credit card paperwork within 48 hours of his deposit. Bethorizon has conceded the need to update the rule to be more practical. SBR considers the dispute closed. | Bethorizon statement

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3/21/2011 03:53 PM
Bethorizon voids players winning account
A Bethorizon (SBR rating B-) player tells SBR that his account was voided after he did not submit his credit card paperwork within 48 hours of depositing. On Monday, March 14th the player signed up with Bethorizon and made a $350 deposit by credit card. The player increased his balance to $2,015.

Bethorizon disabled the player's account stating that he was late in providing his credit card information and that his account would remain closed. The player's documents were provided to Bethorizon on Thursday, March 17th. SBR is investigating. | Full Bethorizon complaint

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1/3/2011 09:13 AM
Bethorizon player receives $2,000 payment
Bethorizon (SBR rating B-) update. On 12/30, SBR reported that a player requested a $5,000 payout one month ago and had yet to receive payment. On 1/1, the Bethorizon player confirmed receiving $2,000 toward his balance. SBR will update this report once the player is paid in full.

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12/30/2010 11:42 AM
Bethorizon player submits withdrawal issue
A Bethorizon (SBR rating B-) player writes to SBR stating that he has been having difficulty withdrawing $5,000. The player states that he originally asked for his funds one month ago. He claims Bethorizon was unable to pay him back via his deposit method, Moneybookers, and also was unable to send a bank wire. The player states he was told he would be sent money orders via mail, but to date has yet to receive them. SBR is following up on this complaint.

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11/25/2010 08:36 AM
Bethorizon feedback wanted
A Bethorizon (SBR rating B-) player reports a slow-pay. On September 7th, the player requested a $2,916 withdrawal to his Moneybookers account. To date, he says he has not been paid or given an update by Bethorizon. SBR is confirming the dispute with Bethorizon. Bethorizon players with payout feedback are asked to write to SBR.

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7/29/2010 06:30 PM
Bethorizon player confirms partial payment
A Bethorizon (SBR rating B-) player has confirmed receiving a partial payment. He requested £1000 on May 3rd via Moneybookers, and received a payment of £350 today. On July 9th, Bethorizon management stated that in approximately 10 business days all Moneybookers accounts would be caught up. Bethorizon attributed the delays to banking restrictions via that method. Two other players have yet to confirm receiving payment toward their May 14th & 15th withdrawal requests. SBR will update this report.

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7/21/2010 11:24 AM
Bethorizon player reports partial payment
A Bethorizon (SBR rating B-) player from SBR's July 18th report has confirmed receiving €647 toward his €3000 payout request. He asked for payment originally on May 14th via Moneybookers.

Bethorizon management has attributed payment issues to banking restrictions and delays caused by an "overload" in payment requests via that method. Two other players reported requesting €1391 and €1000 respectively on May 3rd and May 15th also via Moneybookers, and have yet to confirm receiving any payment. SBR asks players with payment issues at Bethorizon to submit a sportsbook complaint form.

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7/19/2010 05:33 PM
Bethorizon player claims account is hacked
A Bethorizon (SBR rating B-) player has claimed that his account was hacked. A player contacted SBR stating that $9,000 was missing from his account and had been spent on sportsbook wagers and in the casino. The player denies placing the wagers and has asked Bethorizon to provide the IP addresses connected to the activity. Bethorizon has stated to SBR that the player's password was entered once, and that there were no signs of technical penetration to the account. Bethorizon has stated that it would provide the list of IP's associated with the account to SBR for review. The account in question never accessed the casino prior to that night.
Editor's note — Bethorizon was able to show that the the player's account had casino activity on four prior occasions.

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7/18/2010 01:47 PM
Bethorizon feedback wanted
On July 9th, SBR reported that Bethorizon (SBR rating B-) stated that all Moneybookers payouts would be caught up within 10 business days. Since this time, an additional player has come forward to inquire on Moneybookers payouts as he has attempted to request his balance of $10,825. The following players have reported Moneybookers slow-pay:

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

Players with feedback on Bethorizon withdrawals are asked to write to SBR via sportsbook complaint form, or directly by e-mail.

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7/9/2010 04:22 PM
Bethorizon addresses Moneybookers slow-pays
Bethorizon (SBR rating B-) has stated that all Moneybookers payout requests would be cleared in the next 10 business days. Three players have written into SBR detailing instances of Moneybookers slow-pay. Bethorizon cited banking issues and an overload of Moneybookers requests as contributing to the delays. Bethorizon has also informed SBR that they will no longer be offering bonuses to those that deposit via Moneybookers.

Player 1: Requested £3000 on May 14th via Moneybookers
Player 2: Requested £1391 on May 15th via Moneybookers
Player 3: Requested £1000 on May 3rd via Moneybookers

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7/8/2010 09:58 AM
Bethorizon — Moneybookers complaint
A Bethorizon (SBR rating B-) payout complaint has been reported. On May 14th a player requested £3000 via Moneybookers. After realizing his withdrawal was being delayed, the player communicated with Bethorizon and was allegedly told he would receive at least half of his withdrawal by June 6th. As of July 8th, the player states he has received no payment toward his balance. SBR will update this report.

Bethorizon player:

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6/26/2010 10:32 AM
Bethorizon horse racing dispute update
Bethorizon (SBR rating B-) has updated SBR on the June 25th horse racing complaint. Bethorizon initially underpaid a winning horse bet by $4,000 and a wagering supervisor told the player his maximum payout for the bet type was $10,000, despite this not being expressly written on the website. SBR contacted senior management who then reviewed the case and stated that the player was right, and adjusted his payout.

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6/25/2010 01:59 PM
Bethorizon horse racing dispute - player claims he was underpaid
A Bethorizon (SBR rating B-) horse racing dispute has been reported. On June 5th, a player wagered $1000 on Drosselmeyer at Belmont. His winning horse wager paid track odds of 13-1. Bethorizon paid the player only $9000 in winnings plus his $1000 stake. SBR is investigating the complaint.

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6/8/2010 10:01 AM
Bethorizon Moneybookers slow-pay #3
A third Bethorizon (SBR rating B-) slow-pay complaint has been received. On May 6th a player requested £5000 to his Moneybookers account. He was informed that Moneybookers was backed up and that he would be put in the queue. As of June 8th, his payout has still not been credited - and Bethorizon has provided no further update on his withdrawal status. SBR will update this report.

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6/3/2010 01:12 PM
Bethorizon slow-pay #2 reaches SBR mailbox
A Bethorizon (SBR rating B-) slow-pay has been reported. This is the second Bethorizon slow-pay complaint in as many days. A player requested a payout for 1427 GBP on May 12th to Moneybookers and was informed his payout would be delayed up to 15 days. As of June 3rd, Bethorizon has still yet to pay his funds.

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6/2/2010 12:39 PM
Bethorizon player submits $3000 slow-pay complaint
A Bethorizon (SBR rating B-) player has submitted a $3000 slow-pay complaint. On May 10th the player attempted the withdrawal via Moneybookers, but was allegedly informed by a Bethorizon manager that Moneybookers would take time. The player details being told by Bethorizon CS that a wire was being sent to Moneybookers to replenish their account. As of June 2nd, the player has still not received payment. SBR is investigating.

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4/19/2010 07:44 PM
BetAtlas players moved to Bethorizon
BetAtlas (SBR rating B-) players have been moved to sister sportsbook Bethorizon (SBR rating B-), under the horizonSports S.A. platform, which uses BLR Technologies software. The former BetAtlas site now redirects to agent/PPH website Wagergolf.com. Any players with balance discrepancies after logging into Bethorizon are asked to fill out a sportsbook complaint form.

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2/4/2010 07:01 PM
HeroesCasino says new backing will mean ability to pay players
HeroesCasino (SBR rating D) owes 12 players $74,358. The earliest payment request was made on June 3rd. Heroes has not denied its financial hardship to players yet has continued to market itself and look for more customers that it cannot afford to pay. In a letter addressed to a player dated February 3rd, Heroes management alluded to a potential bailout on the horizon which would allow the troubled company to clear up thousands in player debt.

Heroes:
SBR will continue to monitor the situation with Heroes and the alleged upcoming merge. Players that have outstanding balances with Heroes are encouraged to submit sportsbook complaint forms.

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1/8/2010 08:12 AM
LasPalmas, Ehorse, BetCanadian players confirm payment
Players at LasPalmas, eHorse, and BetCanadian have confirmed payment. On 12/27 SBR broke the news that the aforementioned horizon Twenty brands were acquired by Bookmaker.com (SBR rating A+). SBR readers that had filed complaints last year against the LasPalmas Group and its sister sportsbooks have confirmed over $54,000 in payments since the acquisition. Bookmaker's financial security provides security to the LasPalmas brands. LasPalmas, eHorse, and BetCanadian have been upgraded to the mark of B.

Player:

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12/27/2009 11:57 PM
Bookmaker.com Group Acquires LasPalmas
Bookmaker (SBR rating A+) CEO Mickey Richardson tells SBR that the acquisition of Las Palmas (SBR rating B) and sister sportsbooks has been completed. Las Palmas and its parent company horizon20 have been a successful brand since 2001 through 2008. At the start of 2009 some players experienced payout delays and SBR readers reported over $120,000 in delinquent payout requests. Those players have already began receiving their funds and are now able to make additional withdrawal requests. Bookmaker also tells SBR that it will keep the brands, which it now fully owns, and bring them to the level of service players expect from a Bookmaker/BetCRIS product. Las Palmas' SBR rating peaked at B in 2008 before its players first reported negative feedback. Bookmaker has acquired many brands that have needed aid over the years. | Full Press Release: Bookmaker announces acquisition of Las Palmas.

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10/22/2009 10:52 AM
LasPalmas slowpays update
LasPalmas (SBR rating D) owes 8 players $110,400 according to complaints filed with SBR. The amounts requested range back to January of 2009. LasPalmas payments have been erratic, players that have what are considered to be manageable balances are paid ahead of those who have waited for months longer.

An SBRforum reader reported last week that LasPalmas solicited him for a 100% signup bonus. Any such offer should raise a red flag to any industry player. SBR advises those who maintain balances at any of the sportsbooks in the horizon 20 family which includes eHorse and eHorse-X to cease wagering activity until LasPalmas can document that it can pay balances on time and not months after the fact.

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6/17/2009 10:13 AM
LasPalmas closes account for nonrecreational play; player owed $34,439.45 since March 7th, 2009
On March 7th LasPalmas (SBR rating D+) closed the account of a player that had a balance of $35,239.45. Las Palmas stated that all of the player’s funds would be wired within 21 business days. After providing the required banking documents on March 10th, the player waited 21 business days for his money. On May 17th, a month past the expected withdrawal date, the player sent an email asking for an update which went unanswered. The player began to call LasPalmas every day demanding answers. On June 3rd the player accepted $800 toward his balance via Moneygram.  LasPalmas cited problems with bank wires as reason for the continued delay. Las Palmas and the rest of the horizon 20 Group continue to have problems paying large winners. Players should avoid Las Palmas as they struggle with payment. | Forum Discussion

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3/14/2009 02:06 PM
724Sports (SBR rating C) email not functioning. Players should use email of parent company Bethorizon (SBR rating B-) customerservice@bethorizon.com.

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2/17/2009 12:05 PM
Las Palmas Sportsbook Group (horizon 20) states they are unable to pay large balance holders until the first week of March. LasPalmas (SBR rating C-) blames the delay on frozen funds that are scheduled to be released from the bank on March 2nd. Some players have requested their funds as much as seven weeks ago. Sister sportsbook BetToucan entered the SBR Rating Guide today at C-.

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11/4/2008 06:44 PM
ParlayCardZ (SBR rating C+) to be merged under Las Palmas (SBR rating B-)
LasPalmas management tells SBR that all ParlayCardZ players will receive the same pricing and line set when logging in through LasPalmas. Both sportsbooks are owned by the horizon 20 Group. PCZ players should expect a seamless transition to the LasPalmas.com website.

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9/24/2007 01:23 PM

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9/18/2007 10:57 PM

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9/18/2007 01:21 PM
LasPalmas & eHorse (horizon Twenty Group) upgraded from C to C+

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6/6/2007 12:01 PM

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3/25/2007 11:14 PM

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2/23/2007 05:03 PM
Ready2bet (SBR rating C) reopens as member of horizonSports Group. The sportsbook was previoulsy hosted by the Betcorp Group, which was bought by Bodog (SBR rating A+) in October of 2006.

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1/23/2007 03:54 PM
horizon raised from C+ to B-

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1/23/2007 01:59 PM
Cascade (SBR rating B) to join horizon/Atlas Group; will change platforms from ASI to BLR tomorrow. The sportsbook and its wagering lines will remain independently managed. BetCascade will continue to offer a -105 lineset.

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11/25/2006 10:46 AM
Pro5Sports (SBR rating F) off-line after latest slow-pay complaints; player emails not returned. Pro5 stole player balances years ago under the name Playhorizon, not to be confused with Bethorizon (SBR rating C+).

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9/28/2006 09:52 PM
BetAtlas & 724Sports receive player praise at start of NFL season; earn upgrade from C to C+. Both are hosted and managed by Costa Rica-based horizon Sports (SBR rating C+) and use BLR software.

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1/3/2006 07:52 PM
SBR Bill Dozer reports: BetAtlas(SBR rating C+) receives second upgrade in three months. The sportsbook has recently received a makeover which included a new website, new banking options and the elimination of unprofitable bonuses and incentives. New veteran management is responsible for much of these changes and tells SBR that Atlas is fully backed by the horizon Sports Group and will be the primary brand the company will use as it refocuses on the post-up market. SBR appreciates the recent feedback from Atlas players and encourages users to write to Assistance@SportsbookReview.com.

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12/28/2005 02:58 PM
SBR Bill Dozer reports: ParlayCardZ, part of the horizon Twenty Group, slow-paying client $10,000 since 12/22/05. The player initially requested $5,000 via Neteller the morning of 10/22, but was told the merchant account was not funded. ParlayCardZ then took the player’s banking information in order to process a $10,000 bank wire, but has blamed the holidays as the reason the funds have not yet been deducted from the bettor’s account. SBR has contacted management, who claims their bank, Bank of Costa Rica, has been closed since the 23rd and will remain closed until the 2nd, when the wire will be sent. SBR has contacted the bank which was open on the 22nd, 23rd, and from the 26th through today until 6:00 PM. ParlayCardZ remains unable or unwilling to send payment to the customer via Neteller. The sportsbook will be under review while this withdrawal is pending and Neteller issues are addressed. The horizon Twenty Group, which includes LasPalmas, has been downgraded to C.

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12/28/2005 02:20 PM
LasPalmas and horizon Twenty Group downgraded from B- to C

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11/29/2005 05:56 PM
horizon upgraded from C to C+

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10/19/2005 07:06 PM
SBR Bill Dozer reports: 724Sportsbook upgraded to C after being acquired by the horizonSports Group. 724’s players will not experience an interruption in service, as the merger is completed next week. Both horizonSports and 724Sportsbook use BLR software.

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6/21/2005 03:24 AM
SBR Bill Dozer reports: Atlas International fingered for dishonest marketing. OSGA states that BetAtlas has published promotional flyers with a false endorsement from their company. Atlas management said it would be issuing an apology and investigating the source of the marketing mistake.

Atlas has been given an initial rating of D+. The sportsbook has been operating online for over two years but has only recently began a somewhat aggressive marketing campaign. Atlas uses BLR software and is hosted by horizon Sports.

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6/20/2005 07:31 AM
horizon upgraded from D+ to C

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4/12/2005 12:20 PM
horizon Sports (bethorizon.com) SBR rating D+, a previously well regarded sportsbook runs afoul with US authorities. horizon Sports (bethorizon) downgraded after the US Justice Dept. indicts the sportsbook operator on illegal gambling charges. Offshore insiders insist Bethorizon, which has a pedigree dating all the way back to the Pinnacle Sports and Heritage Sports early days, is financially solid and will be fine.

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4/12/2005 12:10 PM
horizon Sports(bethorizon.com) downgraded from C+ to D+

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2/23/2002 10:23 AM
Bethorizon - Upgraded from the Black List - 1 year ago book withheld bonus from big winner- no further incidents.

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1/7/2002 10:23 AM
Pro5Sports, Play horizon- Downgraded from the Black List & Placed on the Run! List - Evidence of affiliation with known scam review site + Recently downgraded by Major Wager.

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11/15/2001 01:04 PM
Play horizon - Downgraded to the Black List - Under review for the Run! List - Evidence of past no-pays

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8/18/2001 12:20 PM
Play horizon - Removed from the Run! List

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5/10/2011 11:55 PM
Bethorizon upgraded from C+ to B-

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4/18/2011 02:42 PM
Bethorizon downgraded from B- to C+

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9/18/2007 01:21 PM
LasPalmas & eHorse (horizon Twenty Group) upgraded from C to C+

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1/23/2007 03:54 PM
horizon raised from C+ to B-

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12/28/2005 02:20 PM
LasPalmas and horizon Twenty Group downgraded from B- to C

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11/29/2005 05:56 PM
horizon upgraded from C to C+

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6/20/2005 07:31 AM
horizon upgraded from D+ to C

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4/12/2005 12:10 PM
horizon Sports(bethorizon.com) downgraded from C+ to D+

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2/23/2002 10:23 AM
Bethorizon - Upgraded from the Black List - 1 year ago book withheld bonus from big winner- no further incidents.

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1/7/2002 10:23 AM
Pro5Sports, Play horizon- Downgraded from the Black List & Placed on the Run! List - Evidence of affiliation with known scam review site + Recently downgraded by Major Wager.

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11/15/2001 01:04 PM
Play horizon - Downgraded to the Black List - Under review for the Run! List - Evidence of past no-pays

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8/18/2001 12:20 PM
Play horizon - Removed from the Run! List

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