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Recent Activity: All reviews updated as of Jul 14, 2014.

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Recent Activity: BetWay Upgraded from C- to C+, YouWager Upgraded from B to B+, ABCislands Upgraded from C to B-, JazzSports Upgraded from C to B-, LooseLines Upgraded from C to B-, Mobibet Sportsbook - SBR initiates rating coverage at D-, Bet365 Sportsbook upgraded from A to A+.

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News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

BetAtHome Sportsbook complaint submitted to SBR

7 hours ago

A BetAtHome Sportsbook player has filed an SBR complaint. The player registered on July 17, 2014. He deposited €40 via Skrill for a 50% bonus. This brought his account to a total of €60. The player proceeded more than three dozen sports wagers and increased his balance to €1,623. He has claimed that BetAtHome abruptly refunded his deposit and did not pay his winnings. Sportsbook Review is currently investigating this player's complaint. BetAtHome is a C- rated online sportsbook. BetAHome holds a sports gaming license with the Lotteries and Gaming Authority (LGA) of Malta. BetAtHome players with feedback to share are encouraged to write to mail@sportsbookreview.com.

Betway Sportsbook Profile: 2014

07.28.2014

Betway Sportsbook launched in 2006. SBR added Betway to the sportsbook ratings guide on August 3rd, 2006 at the initial rating of C. Their sportsbook software is proprietary; their casino is powered with Microgaming software. In 2012, Betway added mobile sports and casino products. One high point for global users is that Betway customer support is available 17 languages.  The sportsbook is licensed by the Lotteries and Gaming Authority of Malta. Additional casino gaming licenses are held in Denmark, Spain, and Italy. Betway management tells SBR that a sports license in Denmark is soon to follow. Recent sponsorships include being the title sponsor of the Froch vs Groves fight in Wembley Stadium, as well as the PCD premier darts league, which later rebranded to the Betway Premier League.

In the eight years since their addition to the sportsbook ratings guide, Betway’s rating has dipped as low as the blacklist in 2008 and at its highest hit the mark of C plus - the current rating. In August of 2012, SBR reported that Betway discontinued a controversial rule referred to as the “30% rule”. This rule called for player winnings to be voided if wagers exceeded 30% of a given bonus. Many sportsbook complaints were launched with SBR prior to the rule being cancelled. Betway later agreed to revisit all cold cases received by SBR. Management has since remained active in discussing sportsbook complaints with SBR. The line of communication has drastically improved since the days that the shop was on the SBR blacklist.

Online Sportsbook player advisory ahead of football season

07.27.2014

The American football season is drawing closer and that means it's almost time to post up again for many seasonal sports bettors. Sportsbook Review urges players to do their homework and not jump at the first big bonus offer made by an online sportsbook. Each year like clockwork, slow and no-pay sportsbooks amp up their marketing efforts and attempt to lure in new blood. Players should use the SBR network to investigate sportsbooks they have never heard of; resources include the SBR Sportsbook Ratings guide and Top Sportsbooks list. Sports bettors have enough to worry about in correctly predicting the outcome of pigskin games, players should not roll the dice and sweat receiving a payout or not after a hard year of handicapping and beating the bookmakers. If you are a player reading this who may have already pulled the trigger too early and require sportsbook assistance, do not hesitate to submit a sportsbook complaint. SBR has assisted players in recovering funds from dodgy online sportsbooks since 1999.

iGaming Sportsbook News: Netbet, IAS payout complaints

07.25.2014
In today's Sportsbook Review iGaming News video broadcast, host Natalie covers recent sportsbook complaints and items that published on the SBR Sportsbook news and business wire. The sportsbook news RSS is available publicly for webmasters to embed on their websites and is updated daily. Folks interested in the unique weekly videos produced by SBR can bookmark the Sportsbook Review channel on SBRvideo.com. The topics discusses in the below broadcast include recent sportsbook complaints involving Netbet Sportsbook in a dispute centered on service to Romania. The Netbet Sportsbook player fulfilled 97% of his turnover obligation before his access was suspended. The player's ID documents were fully verified. This sportsbook complaint remains outstanding.

Rivalo Sportsbook player provides fake phone number & has winnings seized

07.24.2014

A Rivalo (unrated) Sportsbook player has submitted an account dispute. The player has claimed that he registered for Rivalo on Tuesday July 15, 2014. He says that he registered to take advantage of the 100% bonus offer up to 200 PLN (approximately $65). The player stated that the bonus requirement had a max of 200 PLN per wager. He discovered that in live betting there was no such restriction. He proceeded to win 5,500 PLN entirely via live betting. The player states that Rivalo then suspended his account. He claims to have provided proof of ID which was confirmed, but he allegedly provided a false phone number when registering for Rivalo. The player did not want to receive marketing calls from the online sportsbook. As a result of providing the false phone number, the player states that Rivalo confiscated his account winnings. The status of the balance is unclear. Sportsbook Review is following up on this player's dispute.

Full Netbet Sportsbook article

Netbet Sportsbook bonus complaint

07.23.2014
A Netbet Sportsbook (SBR rating C-) player has submitted a complaint. The player deposited 1,000 RON (approximately $304) in late June of 2014. He accepted a welcome bonus of 50% that was accompanied by a 12-times rollover requirement. This means that the player must place 12,000 RON in action before making a withdrawal. The bonus rollover carried a two month time-frame to be completed.

Netbet user completes 97% of bonus requirement before account suspension

The player states that he completed approximately 97% of the turnover obligation before his account access was restricted. At this time, he alleges that Netbet informed him that they have issues with their license in Romania and that it was necessary for him to request a payout within the next 30 days. However, he states that only 192 RON is withdrawable from his balance as the rollover could not be completed in time due to his access being suspended.

How does the industry standard apply?

The player states that he would be happy to accept at least his initial deposit back of 1,000 RON, but the industry standard dictates he should receive all winnings plus a prorated portion of the bonus. In this case, the player fulfilled 97% of his obligation and he should not be penalised for being unable to complete the rollover due to Netbet's business decision to no longer service Romanian customers. Sportsbook Review has followed up on the player's complaint.

Marathonbet sportsbook profile

Marathonbet Sportsbook Profile: 2014

07.23.2014
Marathonbet Sportsbook (SBR rating B) has been in business since 1997. Marathonbet was added to the SBR sportsbook ratings guide in November of 2012. The online sportsbook operates two gaming licenses; their .com website is registered in the Netherlands Antilles in Curacao, while their .co.uk license with the Alderney Gambling Control Commission (AGCC). Marathonbet operates three land based betting shops in the United Kingdom located at Earle Street Crewe, Broad Street Crewe, and South Ashford.

Marathonbet players have submitted mixed feedback. High points include the number of obscure wagering markets on offer such as chess, darts, handball, hurling, and sumo; but low points are registered on extended verification or Know Your Customer (KYC) waiting times. The KYC process must be completed before a payout can be made. Online sportsbooks are required to perform this process to comply with guidelines set by gaming regulators and in-house terms and conditions. If a sportsbook chose not to perform KYC, fraud would skyrocket and processing costs would eventually be passed on to legitimate users. The average time of account validation has been approximately two weeks according to the player complaints filed with SBR. Management has addressed sportsbook complaints with SBR. Most recently, a batch of sportsbook complaints were filed by users based in Greece that claimed their deposits were refunded and a percentage of winnings confiscated. These cases are ongoing.

Marathonbet presently offers 26 funding and payment options in their online cashier. These methods include Skrill (availability subject to region, withdrawal from Canada for gaming on 1/2/2014), Neteller, bank transfer, WebMoney, as well as a host of other international methods. Marathonbet does not accept players residing in the US. As for customer service, Marathonbet has a Live Chat service, phone, and email support.

Marathonbet is presently a sponsor of three football clubs and management tells SBR they are soon to announce the sponsorship of a club in the English Premier League. Marathonbet users with sportsbook feedback to share are encouraged to write to SBR via email at mail@sportsbookreview.com.

Sportsbook Review news video covering Marathonbet:
 

 

InstantActionSports payout complaint filed

07.22.2014

An InstantActionSports player has submitted a payout complaint. The player stated that he initiated a withdrawal of $5,000 on May 19, 2014. Sportsbook Review was informed that the player allegedly contacted the sportsbook numerous times via their live help application since requesting payment. His remaining balance beyond the $5,000 pending request is $12,447. Sportsbook Review will speak with InstantActionSports regarding the sportsbook complaint filed by this player. In the past, the sportsbook has discussed player complaints with SBR, including payout complaints. InstantActionSports players with payout feedback are encouraged to write to mail@sportsbookreview.com.

Matchbook exiting Canadian market

Matchbook set to exit Canadian market

07.21.2014
Sports betting exchange Matchbook (SBR rating B+) is exiting the Canadian market. Matchbook management tells SBR that the move is a "business decision" and could not offer more details. Although Canada does not enforce any laws against online gambling and gaming operators have hosted all or parts of their operation there since the beginning of online betting, there have been other recent exits from processing companies known in large part for servicing gaming transactions. Popular eWallet Skrill (formerly known as Moneybookers) ceased accepting gambling transactions from Canadian clients as of 2 January 2014. It has been speculated the reason for the Skrill exit is that they hope to service the United States market as online gambling legalization gains traction; New Jersey and Nevada already have legal online casino gambling. Canadian SBR readers reported receiving an email from Matchbook this morning announcing the exit. Canadian players should begin the process of withdrawing their balances. Outstanding bets will be settled as normal. 

Matchbook was established in 2004 under different ownership. UK investors acquired Matchbook February 27, 2011. Within one week of the ownership change, Matchbook withdrew from the US market in March of 2011 as reported by Sportsbook Review.  Within one year of the ownership change, Matchbook made significant international focused improvements by supporting currencies EUR, GBP, CDN, HKD, in addition to USD.  In addition to spreading markets popular in North America, Matchbook has many international markets including world football and tennis.

MyBet Sportsbook player submits country dispute

07.20.2014

A MyBet Sportsbook (SBR rating D) player has filed a complaint with SBR. The player tells SBR that he deposited €200 and wagered for approximately 15 days. The player attempted to make a withdrawal from online sportsbook MyBet after this time and has reported that he was told that Chinese documents are not accepted. He has claimed that his available balance was confiscated at this time. Additionally, MyBet's website accepted his player registration. Sportsbook Review is investigating the online sportsbook complaint.

More Sportsbook News

Sportsbook rating changes

New Ratings Upgrades Downgrades

07/24/2014 02:24 PM CST
BetWay Upgraded from C- to C+
07/18/2014 02:58 PM CST
YouWager Upgraded from B to B+
07/07/2014 04:14 PM CST
ABCislands Upgraded from C to B-
07/07/2014 04:13 PM CST
JazzSports Upgraded from C to B-
07/07/2014 04:12 PM CST
LooseLines Upgraded from C to B-
03/24/2014 03:01 PM CST
Mobibet Sportsbook - SBR initiates rating coverage at D-
02/25/2014 12:12 PM CST
Bet365 Sportsbook upgraded from A to A+
02/21/2014 11:56 AM CST
Globet Sportsbook downgraded from D to D-

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