18Bet 6600 Euros of losing bets added to my account and 3207 withdrawal cancelled

[lonnie55]

Nothing useful to update I am afraid.

Any plans on publishing an article on SBR's main page?

[Optional]

Maybe they are just running out of money, I was pretty suprised when I saw them partner up with sportsmarket e.g. With their odds they are definitely not competitive in the asian market and behind all this stolen money is just pure desparation. Is there any update in the communication with SBR and you just dont share it for strategic reason, or are the just ignoring everything? I guess the will be out of business within 8 months.

Nothing useful to update I am afraid.

[curry2211]

Maybe they are just running out of money, I was pretty suprised when I saw them partner up with sportsmarket e.g. With their odds they are definitely not competitive in the asian market and behind all this stolen money is just pure desparation. Is there any update in the communication with SBR and you just dont share it for strategic reason, or are the just ignoring everything? I guess the will be out of business within 8 months.

[realloque]

I also have very bad memories about this total thief bookie . This year , i made accoutn in 18bet , to see if i can bet there . It was not izi , because they copy odds , prematch is copied from pinnacle , live is copied from bet365 or from pinnacle . And accepting odds its like 40 seconds . So it was no use . But they gave me 200 EUR bonus for French open , if i deposit 1000 EUR . So , i did it . Then i saw i need to make a turnoer , it was like 5000 eur to turn . Since no arbitreages and so on , i did random bets on my types for tennis big games ( most french open or all , i dotn remember ) and i was betting on MLB games money line , on higher odds ( hehe ) , because i needed to make a turnover . I got op lucky , and i gathered 5000 eur . Been waiting only for making turnover . When was done , i tried to withdrawal . Then circus has started . They blocked my withdawal . It been taking some days , finally these putos CHANGED HISTORY , funny thing is , this changed history still indicated like i should have won some good money ( like 2000 EUR ) , and on account i saw blistering 40 EUR . I talked to them . they didnt talk to me AT ALL . Total ignoring me . Finallly , after i noticed i dont win and im entraped , i decided to withdraw 40 EUR . Couldnt , hehe . Finally i just left , losing some decent money . Whats funny more , they still offerring me very high bonus ( hehe ) , like nothing have had happened before . Its just a circus . What can i say , i played only big matches , or French open , or MLB , no pulps , just prematch games to make turnover . This bookie in normal country should land in a jail for some decents years . Beware these trashes please .

[Optional]

I have 4 friends , that was 18bet customer, fully verified, got small withdrawls with no problem , at once they won bigger amount, 18bet cancel their payout, stole their money the last months.

All of them has been betting online for more than 10 years with nothing like this

Would you please ask them to send in a sportsbook complaint? https://www.sportsbookreview.com/sportsbook-complaint/

The more reports the better.

[theviking]

I have 4 friends , that was 18bet customer, fully verified, got small withdrawls with no problem , at once they won bigger amount, 18bet cancel their payout, stole their money the last months.

All of them has been betting online for more than 10 years with nothing like this

[lonnie55]

And how many is bookmakers like pinnacle with curacao licence?

Few. But that is not the point. The point is that the governments fail.

Where are IBC, Singbet, BetISN, CMD368, GA288 etc licensed? Philippines? Cagayan de Oro? Nowhere? What are those licenses worth? Nothing, right? Yet it doesn't matter. We give them our money because those books pay and they have a long and good history of paying their customers. Nevertheless they could disappear at any time and go away with our money. And there would be nothing we could do about it. So governments would fail again.

The point is: If online gambling is legal in a country the governments have to protect the customers. They cannot take the tax money from the industry but give a sh*t on whether a customer gets paid or not. Yet this is the reality.

[piterp]

I mean even if pinnacle have curacao licence that not make curacao bookmakers safe

Most complaints on this this forum 18bet ,1xbet and bet construct bookmakers- all of them curacao

[lonnie55]

No idea what you mean

[piterp]

And how many is bookmakers like pinnacle with curacao licence?

[lonnie55]

It will never change because people still give money to curacao bookmakers

BS. Pinnacle is also a Curacao licensed book and it's one of the best if not the best online book overall on the planet. The problem are not the players but the government, authorities, licensors and the books themselves.

[piterp]

This sums it up perfectly. There is NOTHING we can do. Criminal operations are legitimized by corrupt authorities. And corrupt authorities are legitimized by corrupt governments. Gambling is an important economy to those islands. If they take actions against the gambling industry they would shoot themselves in their own foot.

The second part of your statement is also important. Helmin Wiels, a Curacaoan poltician who has fought corruption and illegal gambling was assassinated 6 years ago. Suspects are the former Minister of Finance, Elmer Wilsoe, and the former Minister of Justice, George Jamaloodin, whose brother, Robbie dos Santos, was the boss of an illegal gambling company (and also a convicted tax evader and money launderer). The prosecutor had witnesses who testified that Jamaloodin said that Wiels has to be "eliminated/cleaned up" because Wiels wanted to tackle the illegal lotteries of Robbie dos Santos.

This is the reality.

It will never change because people still give money to curacao bookmakers

[Optional]

At this point it feels like there is way more than enough information for anyone to see outright that our money has been stolen, but I can not think of anything that we could possibly do, apart from things would end up getting us into too much trouble for what its worth.

Does anyone else have any ideas?

Just keep going exactly as you are now.

Just calmly explaining the situation and following up the official agencies now and then.

Long term sustained reasonable but negative pressure.


My 2 cents anyway.

[Motorhead11]

I've read about someone on a German betting forum who has been waiting for a payout of €900 for more than 3 weeks. Another player has been waiting for more than a week. Another player says that he is not even able to make a withdrawal request for "technical reasons" and yet another player has reported that he has been limited (18bet does not limit players).

They do. At least agents accounts. Had my limits cut to 30 euros instead of 100. Account was via PT though

[lonnie55]

I can not think of anything that we could possibly do, apart from things would end up getting us into too much trouble for what its worth.

This sums it up perfectly. There is NOTHING we can do. Criminal operations are legitimized by corrupt authorities. And corrupt authorities are legitimized by corrupt governments. Gambling is an important economy to those islands. If they take actions against the gambling industry they would shoot themselves in their own foot.

The second part of your statement is also important. Helmin Wiels, a Curacaoan poltician who has fought corruption and illegal gambling was assassinated 6 years ago. Suspects are the former Minister of Finance, Elmer Wilsoe, and the former Minister of Justice, George Jamaloodin, whose brother, Robbie dos Santos, was the boss of an illegal gambling company (and also a convicted tax evader and money launderer). The prosecutor had witnesses who testified that Jamaloodin said that Wiels has to be "eliminated/cleaned up" because Wiels wanted to tackle the illegal lotteries of Robbie dos Santos.

This is the reality.

[KittiP]

At this point it feels like there is way more than enough information for anyone to see outright that our money has been stolen, but I can not think of anything that we could possibly do, apart from things would end up getting us into too much trouble for what its worth.

Does anyone else have any ideas?

[KittiP]

I sent the email to MCAA around 11 days ago and the automated response mentioned:
"One of our officers will be responding to you within the next 2 working days with the way forward."

However no-one has been in touch.

[KittiP]

It's good that you complained to them, at some point they must start taking it seriously, unless they just don't care.
They replied back to me with nonsense, so I wouldn't hold your breath.

[moojoo]

Is this one of biggest scams ever,except when owners run away with money.
I really cant comprehend something like this happening. They should lose licence immediately.

[lonnie55]

Take care they started a new book called Sportempire these days.

I've read about someone on a German betting forum who has been waiting for a payout of €900 for more than 3 weeks. Another player has been waiting for more than a week. Another player says that he is not even able to make a withdrawal request for "technical reasons" and yet another player has reported that he has been limited (18bet does not limit players).

[Gaze73]

They completely f*cked it up:

Holy shit what an awful translation.

They translated "Odds" as "Weird" and "Stake" as "Wooden Stake". Pinny has a blunder too, they translated the "Straight" bet as the Straight from poker. Bookies probably use google translator to get the different languages.

[Optional]

Did SBR get somewhere on this?

No, but we have not given up.

[moojoo]

Did SBR get somewhere on this?

[nutmegDE]

Ok I started the complain, it should be on your screen.

You are welcome for the sportempire.com Information. It is obvious they need a new brand name after stealing so much.

[mikkopoika]

18bet scam8

I already complained about MGA but I guess it was in vain as I haven´t been responded at all. 18bet had this nonsense multiaccounting accusation against me worth of 1300 euros if I am not mistaken MGA doing nothing again even though I provided them proof of a chat conversation where 18bet customer service representative told me that I only have one account which I only had been using since.

[Optional]

18bet stole 1400€ from me last month.

I played through my complete rollover from a reload bonus and when asking for a withdrawal they told me I made different bet sizes so all my winnings are voided. They were absolutely ignorant refering to my complaints and my money is lost.

Take care they started a new book called Sportempire these days.

Would you please send in a Sportsbook Complaint form with the details?


And thankyou for the report about sportempire.com

[nutmegDE]

18bet stole 1400€ from me last month.

I played through my complete rollover from a reload bonus and when asking for a withdrawal they told me I made different bet sizes so all my winnings are voided. They were absolutely ignorant refering to my complaints and my money is lost.

Take care they started a new book called Sportempire these days.

[Tom R.]

Yesterday received 1000 euro via Skrill.
Placed request in Sunday.

[Mkhitaryan]

At this point, after how much money they stole with the fake bets and multiaccounting scams, I reckon they wouldn't even have the money to pay all of us back. I've lost my hope I'll ever get the money back. It's just sad that I've lost so much money on gambling, and when I finally get a decent win, it's on a scam site and they take it all away.

[KittiP]

This is the complaint that I made.
I added the latest incorrect dates thing for extra evidence.

Hi,

I have a complaint to make about MGA (Malta Gambling Authority)I lodged a dispute with MGA about the disappearance of 6600 Euros worth of funds from my 18Bet account.

The account was fully verified and I had a pending withdrawal of 3209 Euros.

Overnight, the pending withdrawal was cancelled and 6 equally sized losing bets were added to my account.

I contacted 18Bet to get more information about this and to report the fraudulent bets placed.

They responded saying that they can’t see anything wrong with the bets and that there was nothing off about the bets.

I asked the live chat agent if I could see the IP address information from when the bets were placed, but he didn’t have access to that information, so I can’t see how he was able to tell me that nothing looked off about the bet.He advised me to contact their Anti-Fraud team, but of course they never replied to my email.

Another point to note is that the bets in no shape or form match my betting history for these reasons:
1) I rarely place bets over 1000 Euros.
2) I never place equally sized bets.
3) I never bet on the same selection in one event multiple times.
4) I never place bets on over/under markets less than half a day before the event start, however these were placed within an hour of the match start.

To add more information to this, I am not the only person that this has happened to recently.I made a thread on SBA forum and found many others that have fallen victim to this:

https://www.sportsbookreview.com/forum/sportsbooks-industry/3553554-18bet-6600-euros-losing-bets-added-my-account-3207-withdrawal-cancelled.html

All of the other players that this has happened to have this in common:
1) A pending withdrawal was cancelled.
2) A series of losing bets were placed on their accounts over a short space of time after the withdrawal was cancelled.
3) The series of losing bets were either equally sized bets or a single losing bet.
4) The losing bets wiped out the full balance or almost fully wiped it out.
5) The bets don’t match the players’ previous betting history.

I explained all of this in a complaint to MGA and asked them for IP login data from 18 Bet and a clear explanation or proof to back up their claims.

However, MGA ignored all requests for data or proof and simply replied back with the same reasons (almost copy and paste) as 18Bet replied back to me via live chat.

It was shocking how nonsensical the reply was:

"Dear Mr. Punladda,

Further to the below case, please be informed that we have received information from the representative of Shark77 Limited (18bet.com) who have informed the MGA that there were no abnormalities on your account.

Please note that it is important to keep your password secure at all times and that the operator is not responsible for the safe keeping of your credentials.

In addition please see their Terms and Conditions which clearly states thathttps://www.18bet.com/en/pages/terms-and-conditions/“…you should ensure that your username and password do not become easily accessible by third parties, as any transactions carried out via your account will remain your responsibility, whether you have given authorization for such actions or not.

If you suspect that your username or password have been obtained by others without you having given prior approval, you should immediately change your password in order to avoid further unauthorized actions”

We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms.

We will have to consider the complaint case closed.Regards,

Kris"

This is clearly an inadequate explanation and reply.

MGA try to say that my password was stolen, so it was my fault for not keeping the password safe; however they also say that there were no abnormalities with my account, meaning that there was no change in IP addresses or differences in betting histories.

If my password was stolen, the IP address of the person placing the bets would be different, so there would be an abnormality.

The other option is that the person was either in my house and using my computer or he had vpn’d into my router and used my network, however this function is not available on my router.

Secondly, even a non-gambler could look at my betting history and notice that these 6 losing 1,100 Euros bets are clearly out of place.

Thirdly, they didn’t even acknowledge the part of the complaint that mentions the countless other players that this has happened to, all from by same company and all around the same time.

Fourthly, since my case has been closed by MGA there has been several other people which have fallen victim to this also.

Most notably, the fraudulent losing bets that was placed on a player's account which looks like they were manually inserted incorrectly.

Both fraudulent were apparently placed on the same day but were dated:
16/06/2019
16/09/2016.

If this isn't enough evidence to even raise a slight bit of suspicion then I don't know what it would take.

This can all be seen in the linked sbr forum post.

Finally, I would also like to point out, that MGA considered the complaint closed without even looking into it and more importantly they closed the case and communication with me without offering any form of third party dispute resolution option.

I was under the impression that offering a third party dispute resolution option was required of them.

Thanks for your time; I hope that this email receives a bit more attention than the email that I sent to MGA.

Thanks again.

[KittiP]

Lodge a complaint about MGA: https://mccaa.org.mt/home/complaint#

(type in 1234567A in the ID Card/Passport field)

I finally got around to submitting this complaint.

I used the 1234567A in the ID/Passport field as you said, and I got an automated email back saying that they would contact back in the next 2 working days with a way to proceed.

[KittiP]

wondering where that liquidity came from... oh wait

Okay, i have to admit that, that made me laugh too. HAHA

[lonnie55]

Just requested a withdrawal after reading all the negative feedback on here. Money arrived via Neteller in less than 30 minutes. No further verification needed (I think I already had sent them a bank statement a while ago, not sure tho)

wondering where that liquidity came from... oh wait

[lonnie55]

That's part of the game mate

[LobStarMX]

wondering where that liquidity came from... oh wait