18Bet 6600 Euros of losing bets added to my account and 3207 withdrawal cancelled

[lonnie55]

It's easy for them, they just tell me the bet was made via my I.P. address and there is nothing I can do about it.
I don't think they are even licensed, they had written somewhere on their website that their licencor email is complains@gaminglicences.com, seems like a fake email which doesn't respond to me, and such website "gaminglicences.com" doesn't even exist, but now I actually can't even find anywhere on their website complains@gaminglicences.com mentioned, which means they edited something last 2 weeks or I just can't find it.

[mosqueeto]

mosqueeto

What is your current situation and what have you done?

Have you made a complaint to their licencors?

It's easy for them, they just tell me the bet was made via my I.P. address and there is nothing I can do about it.
I don't think they are even licensed, they had written somewhere on their website that their licencor email is complains@gaminglicences.com, seems like a fake email which doesn't respond to me, and such website "gaminglicences.com" doesn't even exist, but now I actually can't even find anywhere on their website complains@gaminglicences.com mentioned, which means they edited something last 2 weeks or I just can't find it.

[KittiP]

Any ideas of what to do next from you guys?

Or should I just wait it out for them to reply back?

[KittiP]

mosqueeto

What is your current situation and what have you done?

Have you made a complaint to their licencors?

[KittiP]

Then the guy went to my bet history to "check if everything is okay", and he said "I don't see anything unusual about the bet".

He even told me that the withdrawal request and bet was placed using my I.P. address, what a joke lmao.

Exact same story as mine, apart from the live chat agent wasn't able to give me the IP address details and instead brushed me off and told me to send an email to their anti-fraud department, who aren't replying.

[KittiP]

I was shocked today they actually responded to me via live chat, after ignoring for 3 weeks.
Basically they said "we actually weren't ignoring you, we sent the responses, but I'm not sure if they were delivered, I'm sorry the issue was on our end", like what? As if that's how emails work lmao.
Then the guy went to my bet history to "check if everything is okay", and he said "I don't see anything unusual about the bet". So apparently after hundreds of 10€ - 50€ bets it's "nothing unusual" that out of nowhere I decided to cancel my withdrawal request that was sitting there for 2 weeks, and I dropped all my money on some Senegal-Uruguay football match. He even told me that the withdrawal request and bet was placed using my I.P. address, what a joke lmao. They are saying their "anti-fraud" department found no issues with my account, as if they even have an "anti-fraud" department.

In the exact same position as you with 18Bet.

It has been 12 days since I sent the email to their anti-fraud department, but still no correspondence.

I'm not sure what you guys think, but if I worked for a firm like this and saw a situation like this, I would at least make it clear that I was willing to communicate with the customer, even if I didn't have a solution yet.

[mosqueeto]

I was shocked today they actually responded to me via live chat, after ignoring for 3 weeks.
Basically they said "we actually weren't ignoring you, we sent the responses, but I'm not sure if they were delivered, I'm sorry the issue was on our end", like what? As if that's how emails work lmao.
Then the guy went to my bet history to "check if everything is okay", and he said "I don't see anything unusual about the bet". So apparently after hundreds of 10€ - 50€ bets it's "nothing unusual" that out of nowhere I decided to cancel my withdrawal request that was sitting there for 2 weeks, and I dropped all my money on some Senegal-Uruguay football match. He even told me that the withdrawal request and bet was placed using my I.P. address, what a joke lmao. They are saying their "anti-fraud" department found no issues with my account, as if they even have an "anti-fraud" department.

[Optional]

Opti, do you happen to know the domain of the email? As some (eg gmail) IPs cannot be traced that easily as all IPs point towards Google servers, so the thing they claim might be incorrect.

Just giving my 2c here.

No. We just accepted the explanation at the time.

FYI, Gmail does not transmit your home IP if you use the web interface to send emails. If you use an external email client to send/receive through Gmail it does.

[piterp]

Not matter what they said it the same level like 1xbet-everything is ok until withdrawn so depend of bookmaker they use fake bets,endless KYC or false accusation of course not for all players as lonnie said only for people with edge who makes profits

[Alfie White]

Opti, do you happen to know the domain of the email? As some (eg gmail) IPs cannot be traced that easily as all IPs point towards Google servers, so the thing they claim might be incorrect.

Just giving my 2c here.

[KittiP]

With all of these previous failed cases and current pending ones, I'm getting rather pessimistic about my and the other guys chances of getting our money back.

[KittiP]

It was a bit personal to go into but basically they explained his history with them and said the same IP block was used to cancel the withdrawal and place the bet as he was emailing them from to complain about it.

Without any similar reports at the time. It sounded quite convincing.

Ah okay, 100% understandable.

Like with the rest of this thread it basically comes down to their word against his and it makes sense to believe what a big firm like this puts forward.

[Optional]

It was a bit personal to go into but basically they explained his history with them and said the same IP block was used to cancel the withdrawal and place the bet as he was emailing them from to complain about it.

Without any similar reports at the time. It sounded quite convincing.

[KittiP]

You're not posting too much

Okay, thanks

but please don't post links to other sites like ours.

Sorry about that, I realise how stupid and a little bit disrespectful that was of me now, I wasn't thinking.

Link removed and picture adjusted.

That player also came to SBR.

At the time 18bet responded with a long explanation of the player history and claimed to hold proof that he had both cancelled the withdraw and placed the bet himself that they were willing to supply if needed.

This was accepted as bona fide and the player was told nothing could be done at that time. It's been re-opened now.

Oh damn, I would be interested to see what the proof they have on him is.

[Optional]

You're not posting too much but please don't post links to other sites like ours.

That player also came to SBR.

At the time 18bet responded with a long explanation of the player history and claimed to hold proof that he had both cancelled the withdraw and placed the bet himself that they were willing to supply if needed.

This was accepted as bona fide and the player was told nothing could be done at that time. It's been re-opened now.

[KittiP]

Another update, sorry if I am posting too much, someone tell me if I am.
I found another similar case from November of last yet, exactly the same story.
Pending withdrawal cancelled and balance pretty much wiped out in a losing bet which the customer claims not to have placed.

[KittiP]

I gave advice here 2 weeks ago -they are no good

Just finished reading that thread....shocking.

[piterp]

Book who punish players for own bonus is not solid

I gave advice here 2 weeks ago -they are no good

[KittiP]

My previous pending bet (mentioned in the initial message, just settled and won) So my account balance (excluding the 6600 losing bets) should now be 1125.70 Euros.
I would also like to say that I will not be placing any more bets on the account until this situation is resolved, so if any bets are placed on the account, you will know that it is not me.

[KittiP]

Just received my payout from babibet, it was only $200 through. Not going to use 1bet/18bet/babibet till complaints will sorted out

Happy you got your money out , probably best to do that considering all of this.

I to do a withdrawal from my 18Bet account, but I'm scared that the remaining balance will go too.

[Roku]

Betinasia offers babibet accounts as well. For now I set a tiny limit for sport and casino loses in my personal account and requested a withdrawal

Just received my payout from babibet, it was only $200 through. Not going to use 1bet/18bet/babibet till complaints will sorted out

[KittiP]

Hi Guys, another quick update.


I have received a surprisingly fast email response from Malta Gaming Authority:



"Thank you for contacting the Malta Gaming Authority.

We have made contact with the representative of Shark77 Limited (18bet.com) on your behalf about the matter you raised, information has been requested with regards to the incident you refer to.

As soon as information becomes available to the Authority you will be notified accordingly.

Regards,"

[KittiP]

It's been like 3 weeks now, no way they are responding

Jesus Christ! Its nuts to think that these guys are trusted to hold so many peoples money.

I really hope this works out for you man

[KittiP]

1) Good support by optional in this thread
2) Make Lonnie an unofficial mod here / resolution consultant, dude has info on more books than I’ve ever even heard of.

I agree, these guys have been amazingly helpful throughout this thread, so thanks.

Sorry to hear this fraud is occurring. Hope something positive happens.

Hope so too, thanks for the kind words, I hope it works out for all 5 of the accounts mentioned on this thread and possibly the countless others that we haven't come across.

[mosqueeto]

That is ridiculous.

Do you think that your email might have needed more time to answer and that is why they haven't replied yet?

It's been like 3 weeks now, no way they are responding

[eaglesfan371]

1) Good support by optional in this thread
2) Make Lonnie an unofficial mod here / resolution consultant, dude has info on more books than I’ve ever even heard of.

Sorry to hear this fraud is occurring. Hope something positive happens.

[KittiP]

Yes, it also includes sportsbooks as long as the validation page says that the licensee also holds a license for fixed odds betting which is the case: https://www.authorisation.mga.org.mt...c329&details=1



Sort of. IF they reply.

Thanks.

I'm guessing its a big IF.

I wish I linked this thread in the message that I sent to them.

Its a pretty cut and dry set of cases here, so hopefully something is actually done about it.

[KittiP]

Sent them like 10 emails but all ignored, I know it's ignored because I tried contacting with random email and random question and got an answer in an hour.

That is ridiculous.

Do you think that your email might have needed more time to answer and that is why they haven't replied yet?

[Roku]

Are you sure? I did not find any information about babibet/1bet/18bet on BetinAsia web site.

Type of account: Babibet https://betinasia.com/open-account/

[craftbrewer]

Betinasia offers babibet accounts as well. For now I set a tiny limit for sport and casino loses in my personal account and requested a withdrawal

Are you sure? I did not find any information about babibet/1bet/18bet on BetinAsia web site.

[Roku]

Why would a claiming to be solid agent like Premiumtradings besides reputable books like pinnacle, isn, ibc etc. offer 1bet and babibet accounts? If 1bet and babibet were great books then not only premiumtradings would offer their accounts but also other agents like AC88 and sportmarket. But other agents don't do it. So premiumtradings is the only agent that offers 1bet and babibet accounts. So it is obvious that they do it because they are connected.

Betinasia offers babibet accounts as well. For now I set a tiny limit for sport and casino loses in my personal account and requested a withdrawal

[craftbrewer]

Why would a claiming to be solid agent like Premiumtradings besides reputable books like pinnacle, isn, ibc etc. offer 1bet and babibet accounts? If 1bet and babibet were great books then not only premiumtradings would offer their accounts but also other agents like AC88 and sportmarket. But other agents don't do it. So premiumtradings is the only agent that offers 1bet and babibet accounts. So it is obvious that they do it because they are connected.

[Optional]

We don't know about Babibet. It could be they are completely independent and only share the software. But the link between 1bet and 18bet is quite obvious, isn't it?

Heavy sh*t that PT as a broker is also connected to them, that's a new one to me...

The Delasport website says Premiumtradings is a partner site, along with 18bet ad 1bet.

That could the where the connection comes in.

[craftbrewer]

By the way premiumtradings offers not only babibet and 18bet accounts but also 1bet accounts. So it is obvious that 1bet, babibet, 18bet and premiumtradings are connected.

[craftbrewer]

Here is an extract from premiumtradings website where Bellona NV is mentioned: "Being a part of the rapidly growing Bellona N.V company, we work in tandem with all top leading Asian bookies and companies, in order to professionally handle your high stake bets more easily and quickly than ever before."
And another extract " Gaming activity is operated and regulated under license no. 8048/JAZ issued by the gaming commission of Curacao and held by Bellona N.V , a company with registered address at E-Commerce Park Vredenberg, Curacao."