18Bet 6600 Euros of losing bets added to my account and 3207 withdrawal cancelled

[KittiP]

So we have seen around 21k of losing bets placed with the same set of conditions.

And this is only the ones that we have seen from people that we have seen that have made posts about this online.

Think of the countless others that have just accepted the loss.

[KittiP]

This is just getting silly now.

The people behind this are doing literally nothing to cover this up.

You would have thought they would changed up the way they are putting these losing bets through.

[lonnie55]

1300 was a single bet
1900 was 700 700 500
1500 was 750 750
650 was one bet
6600 was 1100 x 6

add 4500 4500

[lonnie55]

Yesterday I read from a 18bet customer in a German-speaking forum, who lost 9000,00 Euro casino profit.

He tried to pay the money and now 2 sports bets were placed. The bets were lost and the payout was canceled.

This makes it #6

It's worth mentioning this guy used only the casino so far

[redcar]

Yesterday I read from a 18bet customer in a German-speaking forum, who lost 9000,00 Euro casino profit.

He tried to pay the money and now 2 sports bets were placed. The bets were lost and the payout was canceled.

[KittiP]

still using it

unfortunately there is no alternative in the market

Very true.

As much as I hate the situation, I loved the site.

[lonnie55]

lonnie55 you said you did a withdrawal from there and it went through. Are you still using their site or have you got all of your money out of there now?

still using it

unfortunately there is no alternative in the market

[KittiP]

lonnie55 you said you did a withdrawal from there and it went through. Are you still using their site or have you got all of your money out of there now?

[KittiP]

I hope SBR won't lose its focus on supporting you guys on that one

Hope so too man, thanks.

You and Optional have been great throughout this whole thing.

BTW Although it doesn't really matter I have found out that your account at 18bet gets locked if you type in the wrong password 5 times

I haven't been locked out of my account yet, but I am guessing that I will be soon.

I still have over 1k in there but I don't really know what to do about it.

I would be a fool to think that I will ever get that back tbh.

[lonnie55]

I hope SBR won't lose its focus on supporting you guys on that one

BTW Although it doesn't really matter I have found out that your account at 18bet gets locked if you type in the wrong password 5 times

[KittiP]

They wrote me paragraphs after paragraphs about protecting my password, even though they literally said the bets were placed using my I.P. Address, I responded to them pointing it out, and of course they just ignore, it's amazing how easy it is for them. What annoys me the most is that they are still live, allowing people to register, deposit, and place bets.

I have said this as well, the password nonsense doesn't match with the rest of the story, especially considering they said nothing looks wrong with our accounts, i.e IP's staying the same

[KittiP]

Several reasons for multi-brand strategy, e.g.:

- many players only register at a book to retrieve a bonus; if you operate two (multiple) sites instead of only one you raise the chance that the same player loses his deposit two (multiple) times at two (multiple) sites
- if the image of one brand gets damaged or if one site is being attacked by DDos or anything like that you still have another brand you can rely on
- it raises the chance of being found by someone who is googling for (new) sportsbooks

Agree with all of these, but the first one cant be that much of a big deal can it?

[KittiP]

Sorry for the late replies Guys

May I ask how many characters your password was made of?

10 Characters made up of 2 Capitals and 1 number (No special characters) and the rest lower case letters.

It contains 3 small words making a small phrase which is a reminder of a funny childhood memory childhood memory.



But I have changed it since then.

[mosqueeto]

They wrote me paragraphs after paragraphs about protecting my password, even though they literally said the bets were placed using my I.P. Address, I responded to them pointing it out, and of course they just ignore, it's amazing how easy it is for them. What annoys me the most is that they are still live, allowing people to register, deposit, and place bets.

[lonnie55]

this web site looks exactly the same as 18bet web site. What is the point of having different web sites with different names owned by the same company? Why don't babibet/1bet/18bet/ sportempire owners just focus on development of one of these brands?

Several reasons for multi-brand strategy, e.g.:

- many players only register at a book to retrieve a bonus; if you operate two (multiple) sites instead of only one you raise the chance that the same player loses his deposit two (multiple) times at two (multiple) sites
- if the image of one brand gets damaged or if one site is being attacked by DDos or anything like that you still have another brand you can rely on
- it raises the chance of being found by someone who is googling for (new) sportsbooks

[craftbrewer]

Meanwhile, delasport/shark77 are expanding www.sportempire.com

this web site looks exactly the same as 18bet web site. What is the point of having different web sites with different names owned by the same company? Why don't babibet/1bet/18bet/ sportempire owners just focus on development of one of these brands?

[lonnie55]

May I ask how many characters your password was made of?

[Optional]

Agreed, very unusual.

Not that it matters, but I thought it was a bit more than 10 bets.


1300 was a single bet
1900 was 700 700 500
1500 was 750 750
650 was one bet
6600 was 1100 x 6

(From post number 26)

Plus the 3700 Euros single bet from 18Bet

(From post number 64)

You're right. 14 bets.

[KittiP]

Guys, I finally got a reply back from MGA:
“…you should ensure that your username and password do not become easily accessible by third parties, as any transactions carried out via your account will remain your responsibility, whether you have given authorization for such actions or not. If you suspect that your username or password have been obtained by others without you having given prior approval, you should immediately change your password in order to avoid further unauthorized actions”
We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms. We will have to consider the complaint case closed.

Sorry to keep on about the email reply from MGA, but it really annoys me how little effort they put into this response.
They are trying to say that the losses made on the account can be explained by my username and password being compromised.

However they saw no abnormalities on my account, i.e big differences in IP's.

So those two don't make any sense.

If password was compromised - the person would have logged in from a different IP and hence there would be an abnormality.
If password was not compromised - then the IP would be the same (on the apparent login) so there would be no reason for them to bring up this login information business.

"We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms."

I think they are referring to the term that talks about keeping the login details secure, but there is literally nothing to show that my password was compromised, so this doesn't make much sense too.

[KittiP]

It's 10 losing bets between the accounts.

But agree that is very unusual too.

Agreed, very unusual.

Not that it matters, but I thought it was a bit more than 10 bets.


1300 was a single bet
1900 was 700 700 500
1500 was 750 750
650 was one bet
6600 was 1100 x 6

(From post number 26)

Plus the 3700 Euros single bet from 18Bet

(From post number 64)

[KittiP]

Meanwhile, delasport/shark77 are expanding www.sportempire.com

Good find, from the bottom of the webpage: "SportEmpire is operated by Shark 77 Limited"

[KittiP]

Meanwhile I requested a withdrawal at 18bet and it went smoothly to my Neteller account in less than 12 hours.

Happy you got your money out of there man

I still have over 1k in there (from the unsettled at the time bets and remaining balance that didn't get taken)

But I'm scared to withdraw it because I think 1 of 2 things will happen:
1) The withdrawal will get cancelled and losing bets will be added again.
2) The withdrawal will go through, but then they will close the account and any chance of seeing the 6600 will be gone.

So this is the ultimate proof these books belong together.

I can't seem to get babibet in my country, but I can access the 1bet and 18bet websites from here. (I don't have an account with 1bet)




They share the same live chat agents, so I'm assuming they share a lot more too.

[KittiP]

We wrote to Delasport.com and each of the three books doing similar things, and the replies all came back from 18bet addresses.

Right now they just insist it is the players at fault. We've asked for some solid proof.

Thanks for that, I really do hope they look into this a bit further, because if anyone does dig around it should be obvious to see that these weren't our bets, but who knows who is to blame.

[Optional]

This is a terrible situation and I hope it gets resolved.

Do you think these sites are actually placing these bets? Or do you think they are just fudging the books?

According to records they have won like 25 bets in a row which is even more fishy.

It's 10 losing bets between the accounts.

But agree that is very unusual too.

[Slowbalt]

This is a terrible situation and I hope it gets resolved.

Do you think these sites are actually placing these bets? Or do you think they are just fudging the books?

According to records they have won like 25 bets in a row which is even more fishy.

[flobot]

Meanwhile, delasport/shark77 are expanding www.sportempire.com

[Optional]

So this is the ultimate proof these books belong together.

Meanwhile I requested a withdrawal at 18bet and it went smoothly to my Neteller account in less than 12 hours.

I think it at least proves a single support/security department handles these books problems.

The 18bet rep comes across as willing to discuss as usual. They have a veneer of professionalism. I'd be surprised if they really want to defend these problems once someone high enough realizes the issue is real.

[lonnie55]

We wrote to Delasport.com and each of the three books doing similar things, and the replies all came back from 18bet addresses.

So this is the ultimate proof these books belong together.

Meanwhile I requested a withdrawal at 18bet and it went smoothly to my Neteller account in less than 12 hours.

[Optional]

Optional

you mentioned in mosqueeto's post that we can ask their technology provider for information.

How would we go about this?

Do you think we would be able to get data like IP Address login information for the times, that those fraud bets were placed?
Or see how they were added to the system etc?

Or is that not how its works?

We wrote to Delasport.com and each of the three books doing similar things, and the replies all came back from 18bet addresses.

Right now they just insist it is the players at fault. We've asked for some solid proof.

[KittiP]

Optional

you mentioned in mosqueeto's post that we can ask their technology provider for information.

How would we go about this?

Do you think we would be able to get data like IP Address login information for the times, that those fraud bets were placed?
Or see how they were added to the system etc?

Or is that not how its works?

[KittiP]

It's clear from all of these cases that we can't have all have had our passwords stolen at the time when we have a pending withdrawal.
Then a string of losing bets get placed which covers the value of the pending withdrawal and the majority of the remaining balance.
Also, just to be clear all of the players bets don't match their previous betting history and the bet stakes are pretty evenly distributed and sometimes (we think) exceed the maximum bet allowed for the player to normally place.

So, I just want to push as hard as possible for them to prove that I placed the bets on my account, or for us to show that I didn't, from this thread it is pretty clear that I didn't.
But proving it dealing with a firm that refuses to co-operate or give information makes it next to impossible.

[KittiP]

Given all of the details and multiple other cases with the same group of firms and within similar time periods, I would have thought that MGA would have at least looked into this case a little more.

From their email, it seems like 18Bet gave them the same generic response as they gave me over live chat, that my password could have been stolen, and MGA just took this at face value and repeated it back to me.

The final line of the email really gets to me.

"We will have to consider the complaint case closed."

In my honest opinion the never never even got opened.

I get that 18Bet "informed the MGA that there were no abnormalities on your account" but that doesn't help at all.
18Bet already said this to me.
But I went to MGA to ask them to push 18Bet for proof.

Does anyone have any ideas of how to go forward with this?

[KittiP]

Guys, I finally got a reply back from MGA:

Dear Mr. Punladda,

Further to the below case, please be informed that we have received information from the representative of Shark77 Limited (18bet.com) who have informed the MGA that there were no abnormalities on your account. Please note that it is important to keep your password secure at all times and that the operator is not responsible for the safe keeping of your credentials. In addition please see their Terms and Conditions which clearly states thathttps://www.18bet.com/en/pages/terms-and-conditions/

“…you should ensure that your username and password do not become easily accessible by third parties, as any transactions carried out via your account will remain your responsibility, whether you have given authorization for such actions or not. If you suspect that your username or password have been obtained by others without you having given prior approval, you should immediately change your password in order to avoid further unauthorized actions”

We wish to remind you that when you created your account you agreed to adhere to the Terms and Conditions and therefore the MGA cannot offer you further support with this specific case seeing that you had agreed to such Terms. We will have to consider the complaint case closed.

Regards,

Kris

Kristian Hans Cassar Player Support Officer

[KittiP]

Just another example of how easy it is for off shore books to screw you guys out of your winnings and your money.

Yes, and actually I think they just have.

[BigdaddyQH]

Just another example of how easy it is for off shore books to screw you guys out of your winnings and your money.