18Bet 6600 Euros of losing bets added to my account and 3207 withdrawal cancelled

[KittiP]

Also I just submitted the complaint

[Optional]

You are the 2nd person to complain about this exact thing in the last 3 weeks.

A pending withdraw cancelled and several large losing bets in history.

Please send in a complaint form and we will try to help https://www.sportsbookreview.com/sportsbook-complaint/



We have also seen two eerily similar complaints about 1bet in recent weeks. Same chain of events.

[Tom R.]

Do you think that the order might be the order that the bets are placed then?

Yes, exactly... bets not 'move' up or down after settled.

This is also a possibility, but I don't know what someone would gain from this.

This is actually what I initially thought too, but I just can't see how the person could benefit from this, if the bets would have won.

Just for laughing...

Contact via Live chat with support, explain situation, ask compare IP address your and from which location was placed bets - in case if you're login/pass was stolen.

[KittiP]

May be your login/pass was stolen.
Somebody Cancelled your last withdraw request and placed this bets.

This is also a possibility, but I don't know what someone would gain from this.

This is actually what I initially thought too, but I just can't see how the person could benefit from this, if the bets would have won.

[KittiP]

Not necessary.

At this moment my Bet List:
Running
Win
Loss
Loss
Running
Win
Win
Win
Win
Loss

May be your login/pass was stolen.
Somebody Cancelled your last withdraw request and placed this bets.

Oh really.

Thanks for the info, that actually helps a lot.

Do you think that the order might be the order that the bets are placed then?

[KittiP]

Balance after Nigeria Cameroon Game: 3542.82 Euros
Pending Withdrawal: 3209
Pending Bet: 502 Euros


So if you cancel the pending withdrawal then I would have a balance of: 3542.82+3209 = 6751.82

And a pending bet of 502 Euros.What I am saying is that at some point in the night, my withdrawal was cancelled and 6x1100 Euros of losing bets was then added to my account.

6751.82 – 6600 = 151.82 (which is the balance now)
It doesn’t make any sense you are right.

I wouldn’t cancel the withdrawal and if you look at the betting pattern it doesn’t match at all.

Also the placement of the settled bets in the screenshot should be underneath the pending bet.

Also how likely is it that 6 bets with exactly the same stake lose in one night, when I never place any bets like this before.

[Tom R.]

Also it seems like they have been added manually maybe by accident because in the bet list they are settled above the running bet.

Normally (like the bets that I did actually place last night (Nigeria vs Cameroon) ), they have been settled and are place underneath the running bet.

Not necessary.

At this moment my Bet List:
Running
Win
Loss
Loss
Running
Win
Win
Win
Win
Loss

May be your login/pass was stolen.
Somebody Cancelled your last withdraw request and placed this bets.

[Dran68]

It doesn't make sense... after that 6 losing 1100€ bets your account balance would be negative and there is no chance to bet the next 4 bets.

[KittiP]

Hi guys I need some serious help or advice.

I haven’t contacted 18Bet yet because I thought I would ask you guys how to deal with this first.

I have an account with 18Bet and have completed the verification process.

I have had a pending withdrawal of 3209 Euros for 3 days.

Last night I had 3 pending bets 2 on Nigeria Cameroon (which both won) and a bet on Mali vs Ivory Coast which is yet to have started.

So I should have a balance of around 4000 Euros a pending 502 Euro bet and 3209 Euros pending withdrawal.

I logged into my account today however to find that my account balance is 151.82 Euros, my pending withdrawal has been cancelled and 6 losing bets each of 1100 Euros has been added to my account.

If you look at the screenshot that I uploaded the bets are completely out of place.

I never have those round stakes and especially that high.

Also it seems like they have been added manually maybe by accident because in the bet list they are settled above the running bet.

Normally (like the bets that I did actually place last night (Nigeria vs Cameroon) ), they have been settled and are place underneath the running bet.

Could someone give me some guidance as to what to do about this?

Obviously I need to contact them, but I didn’t want to contact them first and then come on here to write this and then someone tell me that I approached the situation all wrong.