All Heritage and Wagerweb Issues

[HoleWrecker]

They should clearly be blacklisted already. Don't wait SBR.

[jedihyoju]

Heritage is a joke now

Don't play there they will do all kinds of shady stuff to throw you off your game.

[Heritage Insider]

If you ever have a discrepancy at Heritage, I guarantee you that you won't find any other book with better customer care and customer service that will go out of their ways to please the customer, you just need to contact them and explain your situation. In regards to perks, please get in touch with us to find out more about our Bitcoin Insurance, you can't lose.

[TheMetsSuck]

What wagers? Time stamps? If they were crap lines it should be easy to tell

[2Sweeet]

If you ever have a discrepancy at Heritage, I guarantee you that you won't find any other book with better customer care and customer service that will go out of their ways to please the customer, you just need to contact them and explain your situation. In regards to perks, please get in touch with us to find out more about our Bitcoin Insurance, you can't lose.

Are you being serious? Gabe may be the biggest pos in the offshore industry and lets the power run to his head. You are 10x better to deal with. that pos should of been fired years ago. Face it your book has gown down hill over the past few years.

[HoleWrecker]

Heritage is trash

[wombat]

Heritage is a solid offshore option behind Bookmaker and BOL. I wish their limits were higher for live betting but you’ve never heard anyone complain about getting paid. They have great weekly contests and I can attest that I’ve won them a few times and was paid out $1000 freeplays so their contests are legit.

[macb]

Agree with Wombat

[Optional]

Heritage is a solid offshore option behind Bookmaker and BOL. I wish their limits were higher for live betting but you’ve never heard anyone complain about getting paid. They have great weekly contests and I can attest that I’ve won them a few times and was paid out $1000 freeplays so their contests are legit.

Dont you read this forum?

They take shots at posters here and try to outright cheat them way too often.


Heritage shills like yourself can take a break please. If you push this BS line about them being honest, then you and Heritage will suffer for pushing the lies on here.

SBR is for truthful player info, not supporting proven shot takers like Gabe at Heritage.

[GoochKing]

Created an account to say that I used Heritage for years, lost a ton of money legitimately with them. Then they cancelled a UFC wager mid match, no email, no notification at all. The ticket was live when the fight kicked off.

I went to check the wager after it won and it was nowhere to be found. I contacted support and they informed me that there was apparently an error with the odds, so they cancelled it after the fight had started. Didn't honor the bet at all.

I placed this bet 3-4 days before the fight, and granted the odds had shifted quite a bit, and those were the odds at the time I placed the wager.

I stopped using them after this. Cost me around $2,000.

[Optional]

^^^ Common example of how Heritage thinks when it comes to grading decisions.

Heads they win. Tails you lose.

And Gabe will just say it to your face. Bad luck sucker I can do whatever unfair thing I like.

It sure looks like their ethics have gone out the window with the old time profitability. Clawing it back by any means is currently how they operate.


Let's see if they honor the OPs bet or not. Considering he claims to have been directly told that they cannot cancel live bets, when it benefited Heritage, but says they have changed that stance when it benefits him as the player.

[5918mike]

Agree with Wombat

I'm with Wombat as well, my experience anyway

[Optional]

I'm with Wombat as well, my experience anyway

Well you wont be sucking in anyone else from SBR shilling for them here Mike.

Would you also look at someone unhappy with the guy who murdered his family and say, "well who cares, my family hasnt been killed yet"?



No need to spit on the victims pal, and if you want a problem with me, post BS about Heritage here again. The days of shillers propping up their reputation around here in the face of ongoing unfair treatment of players is over. Unless Heritage suddenly does a big turnaround and develops some ethics and fairness.

The more of you who come out the woodwork to post crap like this, the harder I will push back against Heritage.

[5918mike]

My payout limits were reduced to $1000, you suck Heritage

[BigBlueNYG]

Mike, payouts have been at $1,000 on Saturdays and Sundays for a long time now, sometimes if you send an email to QA department they’ll double that amount on weekends

[HoleWrecker]

Optional,

I just wanted to say I commend you for the way you are handling this situation. Its nice to see an SBR representative standing up for the players and what is clearly right.

Thank you sir.

[Chiefs83]

New Scratch off is available for the month of November…i got a $25 free play

[Chiefs83]

Also is Heritages phone support and call center for wagering down at the moment(you are not allowed to make dialed carrier calls) that’s what is says when I try to call

[SmokingAPack]

Are they folding up shop? Ran up some parlaya to 8k. Longtime player and now my payout is reduced to 2000 and currently pending since Friday before the 10am cutoff. Customer service "Maria" said not only are my limits now at $10, useless, payouts are 48 Business hours for approval and another 24-48 hours for payment.

It's obviously unplayable now but will they pay? At this point I'm hoping to at least just get one payout...

Back in 2016, I miss the world cup 1k parlays I cooked up and how they paid out 3k a day like clockwork within hours ��

[Craig22]

Maybe start a class-action lawsuit against Heritage since the total dollar value seems to be high enough.

[2Sweeet]

The writing is on the wall ladies and gents. This place is not what it was before. People who no have been saying it the past 2 years. I was a big player at this shop for years and was paid every penny but what is happening now is warning sign after warning sign. When did you ever see any complaints about Heritage over the years? If it wasn't about Gabe hardly ever.

[HoleWrecker]

Let it be known

Heritage is a dogshit scamming book that has gone belly up.

Its time to trash them SBR.

[ChuckyTheGoat]

FYI: Heritage just sent me a good-sized payout. And they did it pretty quickly.

Just reporting the facts. Good Luck, boys.

[DonnieBrasco23]

FYI: Heritage just sent me a good-sized payout. And they did it pretty quickly.

Just reporting the facts. Good Luck, boys.

ChuckyTheShill, glad you don’t come around any more.

[Spladle2024]

Heritage has never screwed me on a payout, ever. That's going on 11 years or so. I've had like 3 instances where they cancelled a play, but overall no biggie.
I suck and lose more than I win though, so maybe yall are taking them for all they got, but 1-2k I've always received same day.
Won this weeks pick-em in the NFL pick-em also... lol I love Heritage. LETSGO!

[ChuckyTheGoat]

Heritage has never screwed me on a payout, ever. That's going on 11 years or so. I've had like 3 instances where they cancelled a play, but overall no biggie.
I suck and lose more than I win though, so maybe yall are taking them for all they got, but 1-2k I've always received same day.
Won this weeks pick-em in the NFL pick-em also... lol I love Heritage. LETSGO!

I echo this. My payout history has been solid. Going way back, Heritage had a great track record on Reputation.

This is huge IMHO. If the book is paying out, have to tip my hat. As long as they're doing that, it's all good.

[HoleWrecker]

Great they never stole from you fantastic. What about all of these other people that Heritage slamraped to the tune of thousands of dollars.

[BigBlueNYG]

Heritage has always paid, how did they steal from you?

[teacher10]

Also love Heritage and have always paid me within 24 hours.

[ChuckyTheGoat]

Heritage has always paid, how did they steal from you?

Yes, this is my line of demarcation. They've always paid me in a prompt manner.

As for: Who they decide to take action from? That's their prerogative. I can't comment on other issues where I don't have first-hand knowledge.

[HoleWrecker]

Ive only played at Heritage once and I lost, I have no idea if they would have paid me if I won, sounds like I probably would have been paid if I won based off what I read here, it was years ago.

The problem is probably isn't good enough. It seems they pay most players but many people have reported theft and shady activity, and Optional who is a reputable SBR Mod is getting fed up with them as well, clearly in his posts.

You have to maintain 100% reliability as a sportsbook, 99% is not good enough. 99% is F.

[Optional]

Ive only played at Heritage once and I lost, I have no idea if they would have paid me if I won, sounds like I probably would have been paid if I won based off what I read here, it was years ago.

The problem is probably isn't good enough. It seems they pay most players but many people have reported theft and shady activity, and Optional who is a reputable SBR Mod is getting fed up with them as well, clearly in his posts.

You have to maintain 100% reliability as a sportsbook, 99% is not good enough. 99% is F.

For a very long time they would promptly address any legit player problems. They cared about being seen to be fair. And would even err on the player side where there was doubt.

Over the last year or two that has turned around 180 degrees. We regularly see reports from players not being fairly treated and brushed off if they even ask about it nicely. Or abused if they complain.


It smells like they are circling the drain.

[ahancoverz]

Heritage not letting me withdraw 600 and keep spamming me with doing the customer validation. But there are four green checks under the customer validation and they continue to decline my payouts.

EDIT: ALL RESOLVED. Just needed to use new BTC address.

[SpringHeelJack]

Wagerweb has abysmal site design and it's like from the 90s or something. It looks like a mobster bookmaking site lol

[Bucephalus]

my Heritage Sports experience (negative)

I have been banned from Heritage Sports. I had been a long-time customer and, a few weeks after having my wagering options and limits drastically reduced***, I was abruptly locked out of my account. I learned that my account was closed from a customer service agent (I was still able to use the "Live Chat" feature on the home page) after getting repeated "invalid username or password" errors while trying to sign in.


I was told by the customer service agent that my account was permanently closed due to a "management decision", and that I would be cashed out in installments via Bitcoin as "per the e-mail that was sent". (I never did receive that e-mail and still haven't). Those Bitcoin withdrawals were managed via Live Chat because of the account lockout, and they are complete after about two weeks.


When my wagering options and limits were drastically restricted (a few weeks prior to my account lockout), I began the process of cashing out once every few days. (In theory, Heritage allows one Bitcoin withdrawal every 24 hours. In practice, my experience was that I was lucky to get one withdrawal per week because of how excruciatingly (and seemingly purposefully) slow they were to process those withdrawals. They were much quicker to process withdrawals (usually within 24 hours) after my account lockout). It had been my intention to try to find wagering options that suited me in spite of the new restrictions, but my priority was to cash out as much as possible because, frankly, I didn't trust that Heritage would honor my winnings without making a fuss. My experience in the past had been that they could get cagey with me when I made regular withdrawals (I would get phone calls asking me if I was closing my account).


I believe my distrust was well-placed. I speculate that, in this final instance, Heritage figured that, if I was intent on cashing out a significant portion of my winnings, they wanted nothing further to do with me as a client.


On a side note, Heritage's online chat representatives are by far the rudest, most vague, and most evasive customer service agents I have encountered -- from any business -- ever. I have communicated with their agents hundreds of times over the years and, by and large, they were adversarial off the bat and they made no effort to provide clear answers. Rather, they went out of their way to use as few words as possible while conveying as little information as possible.


On top of combative customer service agents and the stalling of payouts*, the website "upgrades" over the past several years have, in fact, been clear downgrades. In my opinion, Heritage Sports is dysfunctional, thoroughly unprofessional, and untrustworthy. I am relieved to be a former customer.








*** The restrictions on my account were numerous – including, but not limited to:


-- reducing my ability to make wagers on alternate lines – for every single sport – to a maximum of +/- 2 points of the original line;


-- eliminating my ability to bet on props for every sport (for example, winning margins, player props, etc.), such that my maximum odds on any given selection did not exceed +150;


-- eliminating my ability to bet on any moneyline underdog in *any* sport (NFL, NBA,tennis, etc.) where the odds exceeded +190;


-- eliminating my ability to place an open parlay;


-- reducing my maximum RISK amount to $25 across the board;


-- reducing my maximum WIN amount to $25 across the board;


-- in reducing my maximum wager to $25, they locked me out of closing several open parlays in which the first leg of the parlay had already won.


-- I called the wagering department to place closing wagers for the open parlays. The day after those parlays won, I was permanently locked out of my account.