"New" Heritage boots 15 year customer for winning, steals cashback, cancels payout..
Yes, this is the "New" Heritage they posted about on their home page.
I was a 15+ year customer. My limits were suddenly cut to $25 after cashing out about $5-6 k in about 6 weeks. Then they stole $11 in earned cashback (a paltry amount, but they still stole it back)
A $700 bitcoin payout was also cancelled. I called to ask why, and the customer service MANAGER lied to me *twice)and told me they didn't do payouts on weekends. Since I was logged in (and knew that was not true), I double checked by opening their payout page. As it has been for years, payouts of up to $1,000 are done on weekends.
He finally admitted that he cancelled my payout because my wagering profile had been changed. He was very snotty, laughed at me, told me I get no weekend service because my "profile" was changed. (in 15+ years as a Heritage customer, this was the first time I had any conversation with a Heritage employee that was not cordial. He acted like a punk)
As for the $11 earned cashback, it just "disappeared" from my account. I could no longer earn any cashback, and they took back the $11 I had already earned. Paltry amount, but I had earned it fairly.
I spoke with a supervisor a few times about my limits being cut to $25 (That's on NFL sides. Everything else was basically cut to 0.) He said the risk manager made the decision, but the risk manager was too cowardly (My assessment) to discuss it with me.
I put in for a $900 bitcoin withdrawal (I no loner trusted Heritage to ask for my entire balance on a single withdrawal.) I was stalled for a couple days (All previous payouts had always been same day)
Each payout was intentionally delayed for a few days, beyond what is stated (24 hours max) on their payout page.
After I got all my money out, Heritage immediately locked me out of my account. This would be so that I would have no access to my betting records, chat records, etc. Maybe they suspected I might post about it
Also, over the last month prior to being booted, I had at least 5 winning bets graded as losers. I had to call and inform them of the misgraded wagers (ALWAYS in their favor) each time. I find it hard to believe nobody else bet the same thing and did not call to inform them prior.
Be very careful dealing with the "NEW" Heritage. This is not the same honest people I dealt with for 15 years. We have seen this many times over the years-- new management comes in and starts doing sleazy and dishonest things in order to increase profits. Heritage seems to be following that path
Yes, this is the "New" Heritage they posted about on their home page.
I was a 15+ year customer. My limits were suddenly cut to $25 after cashing out about $5-6 k in about 6 weeks. Then they stole $11 in earned cashback (a paltry amount, but they still stole it back)
A $700 bitcoin payout was also cancelled. I called to ask why, and the customer service MANAGER lied to me *twice)and told me they didn't do payouts on weekends. Since I was logged in (and knew that was not true), I double checked by opening their payout page. As it has been for years, payouts of up to $1,000 are done on weekends.
He finally admitted that he cancelled my payout because my wagering profile had been changed. He was very snotty, laughed at me, told me I get no weekend service because my "profile" was changed. (in 15+ years as a Heritage customer, this was the first time I had any conversation with a Heritage employee that was not cordial. He acted like a punk)
As for the $11 earned cashback, it just "disappeared" from my account. I could no longer earn any cashback, and they took back the $11 I had already earned. Paltry amount, but I had earned it fairly.
I spoke with a supervisor a few times about my limits being cut to $25 (That's on NFL sides. Everything else was basically cut to 0.) He said the risk manager made the decision, but the risk manager was too cowardly (My assessment) to discuss it with me.
I put in for a $900 bitcoin withdrawal (I no loner trusted Heritage to ask for my entire balance on a single withdrawal.) I was stalled for a couple days (All previous payouts had always been same day)
Each payout was intentionally delayed for a few days, beyond what is stated (24 hours max) on their payout page.
After I got all my money out, Heritage immediately locked me out of my account. This would be so that I would have no access to my betting records, chat records, etc. Maybe they suspected I might post about it
Also, over the last month prior to being booted, I had at least 5 winning bets graded as losers. I had to call and inform them of the misgraded wagers (ALWAYS in their favor) each time. I find it hard to believe nobody else bet the same thing and did not call to inform them prior.
Be very careful dealing with the "NEW" Heritage. This is not the same honest people I dealt with for 15 years. We have seen this many times over the years-- new management comes in and starts doing sleazy and dishonest things in order to increase profits. Heritage seems to be following that path
