All Heritage and Wagerweb Issues

[juvunits]

It's very hard to guess how the future is going to be for Heritage. They are smart operators and appear to be consolidating so it could be fine but I think reality is there have been troubling signs for quite a while already and nobody knows for sure right now.

I’m going to take a chance I guess. It’s very hard to bet up here in Canada as the one legal sports book in my province has crappy odds. I like heritage for their markets on football and I feel like there’s nothing similar

[Optional]

So I’m just wondering, after reading all of this is it a good idea to deposit at Heroatge for football season?

It's very hard to guess how the future is going to be for Heritage. They are smart operators and appear to be consolidating so it could be fine but I think reality is there have been troubling signs for quite a while already and nobody knows for sure right now.

[stevenash]

I haven't played offshore in years; I can drive an hour north and play at a brick-and-mortar book at Mohegan Sun or Foxwoods.

Before that I had an account with Heritage, and the overall experience was good, but that was years ago.

[juvunits]

So I’m just wondering, after reading all of this is it a good idea to deposit at Heroatge for football season?

[brianxlee]

Update: still waiting lol.

its been a year since ive started requesting withdrawals and i havent received anything
Natalia has joined the chat.
Natalia (01:18:29) : hello
brian (01:18:54) : hello
Natalia (01:19:43) : Hi Brian, csd is not the one in charge of payouts, we don't have any information, you will need to contact csd@wagerweb.com or support@wagerweb.com
brian (01:20:00) : ive been contacting them for the past year as well
brian (01:20:05) : they have been completely silent
Natalia (01:21:19) : from what I understand they start answering, I will recommend you to send it again
brian (01:21:52) : i have been following up every month...
brian (01:21:54) : they do not respond
Natalia (01:22:49) : Sorry there is nothing I can do
brian (01:22:57) : so what am i supposed to do
brian (01:23:01) : just lose my money?
brian (01:23:11) : hows there no way to escalate this internally
Chat closed by the operator. Chat has ended.

[buccobaseball24]

I would avoid WagerWeb for sure. I deposited around 2k, made a few bets, had a $4k balance and they offered $500 max payouts at a time. I got a few payouts that took a while (a week or longer), then they cut me to $250 max per payout. I have over $2k pending and they refuse to pay. It's been months (I started the process of cashing out back in late April), and their support is worse than useless. They're rude, condescending, and they claim that they have no way to escalate my request, and just tell me to email the "payout department." I've emailed them about a dozen times and had exactly 0 replies. So if you're lucky you get freerolled, basically. If I lost, I get no refund. If I win, I might get my original deposit back in small chunks over several months. What a nightmare. Never play here.

I also reached out to Heritage to see if they could possibly help and they let me know that they do not have any ties with WagerWeb anymore.

[2Sweeet]

Heritage isnt doing this Wager Web and Heritage are 100% Two different companies. I'm not going to bat for Heritage as you and I both called these scums out.

[Foosball Champ]

heritage have backed and given credibility to the wagerweb brand for a long time.

They don't just get to cashout and hand the userbase to people who don't pay and just wipe their hands of any responsibility after all those years of wagerweb profiting from the association.

this is 100% heritage's doing and still their responsibility, whatever they claim now.

Who knows if anything heritage says is true anyway. Could easily be the same people just deciding to bilk clients and make up an excuse.

couldnt agree more. Heritage had a decent reputation for over 20 years.

[Optional]

Lol Why would anyone reup with WagerWeb come football after all of this? Glad you got paid finally. Really sad that it takes 37 days to pay out $500? Maybe it's time to separate WagerWeb from Heritage?

Heritage have backed and given credibility to the Wagerweb brand for a long time.

They don't just get to cashout and hand the userbase to people who don't pay and just wipe their hands of any responsibility after all those years of Wagerweb profiting from the association.

This is 100% Heritage's doing and still their responsibility, whatever they claim now.

Who knows if anything Heritage says is true anyway. Could easily be the same people just deciding to bilk clients and make up an excuse.

[2Sweeet]

Lol Why would anyone reup with WagerWeb come football after all of this? Glad you got paid finally. Really sad that it takes 37 days to pay out $500? Maybe it's time to separate WagerWeb from Heritage?

[djcollette12]

I'm going on 5 weeks now waiting for my first payout from wagerweb. They keep telling me that everything is fine and that I'll receive it by "today or tomorrow" when I call in each week. But no payment ever gets sent. I'd prefer they just tell me that they can't pay anyone until football season deposits come in rather than keep lying to me each week if that is the case.

UPDATE: Wagerweb FINALLY paid me today! It took 37 days but I just received it. I"m requesting the next one now (I'm limited to $500 per payout). But at least I got paid! Honestly, such a relief to know they do pay, it just takes quite a while.

[Foosball Champ]

from what i can tell no one is getting paid from wagerweb anymore.

[Optional]

i have tried to talk to the customer service reps

Please try again. Never know what HI might have done in the background until you ask.

I'd also give CS a link to his post to explain why you are contacting them again.

[Sdotbold]

Hi Sdotbold, please reach out to Heritage CSD and they should be able to help you out, system updates generally carry some challenges, but the value in Hertage relies on their excelent customer service and doing what is right for the customer.

i have tried to talk to the customer service reps , that never gave me any specifics on how exactly it was miscalculated. I could bet and lose on the game so it wasnt that. Just some transparency with what happened would go a long way. I had 16k in the account and then I had zero. Ive lost trust with heritage and i dont believe that if I hit it big that I wont just have issues again.

[Heritage Insider]

Hi Sdotbold, please reach out to Heritage CSD and they should be able to help you out, system updates generally carry some challenges, but the value in Hertage relies on their excelent customer service and doing what is right for the customer.

[Sdotbold]

Did they give you any sort of explanation of what the miscalculation was related to?

Pinging Heritage Insider for you.

Nothing specific. Just blamed it on an upgrade issue but wouldnt say anything else.

[Optional]

They deemed my casino winnings as a miscalculation and emptied the account minus a couple knicks finals champ futures. Im sure i have no recourse and they wont let me see the evidence that it miscalculated anything. Can Heritage Insider explain this to me ?

Did they give you any sort of explanation of what the miscalculation was related to?

Pinging Heritage Insider for you.

[Sdotbold]

Hey all, its been a while since Ive posted. I won about 33k from Heritage and i am awaiting my first payout. They used to happen same day but this one didn’t. Ive played here for years I hope I get paid, but it seems like its going to take a while. Is there anyway to get large payouts anymore??

They deemed my casino winnings as a miscalculation and emptied the account minus a couple knicks finals champ futures. Im sure i have no recourse and they wont let me see the evidence that it miscalculated anything. Can Heritage Insider explain this to me ?

[Foosball Champ]

no payments being made. been over a month now.

[djcollette12]

I've been waiting 3 weeks for my payout now.

[Foosball Champ]

Update regarding wager web payout issues. I have now not received a payout in over one month. I have called several times and have emailed them many times. Is anyone getting paid from this book?

[SaltyPineapple]

Having some issues here with payouts. I have been with Heritage for 15 years and never had a issue, but since the new site design weird things have been happening. They are slow now, it used to be same day if u requested a payout by the cut off time. However
now they stall you. I will keep everyone posted on this one I just requested, hopefully it goes well. I like having them in my rotation of books so I got my fingers crossed.

Edit: Paid Same day on Sunday, def was worried about them after a couple of 72 hour slow pays, but back to same day this go around. Requested 9:57 AM ET, in my wallet at 7:30 PM ET

[Optional]

ABSOLUTELY. I just joined wagerweb a few months ago due to the fact that they have solid ratings everywhere I looked. I obviously would not have if I knew about these recent payout issues. I should have looked at these forums earlier.

It seems their senior customers remain unaffected based on Mike's feedback. However, at this point, unless things change dramatically and quickly, my goal is to withdraw my balance and move on. (which is less than $3K) But that could take 6 months to a year the way things are going if it's going to take 30+ days to get a $500 max payment. I was starting to think this is a scam book since I'm still waiting on my first payout from May 12th. (16 days)

Optional - Do you recommend I just keep waiting and hope for the best? I don't know if SBR can reach out to the book on our behalf knowing they probably don't want to have too much bad publicity from their customers.

It's more than just Mike. I've had other long term customers let me know they are still always paid in normal amounts, up to $2500 per request I think for most, and fast too.

Makes me wonder if the operation has been split and newer customers are owned by different management. Would explain why Heritage Insider seems to want to ignore all your type of complaints. Which is not his usual style over many years.

As far as what you can do. I think you have little choice to just wait and take the dribble of payouts as they come. I'd stay polite but persistent and keep at them every couple of weeks.

Make sure you submit a complaint form to OSGA to ensure they are fully aware how many are being treated like you are. I'd post my issue at bookmakersreview.com as they have a closer relationship with Heritage than SBR does. And I'd probably reach out to that Gambling911.com site who has been doing good work with some other offshores.

I do think you will be paid in the end. Just in their timeframe. One positive thing about their payout strategy is that it does suggest they plan to be around for the forseeable future. I doubt they would take this approach if an exit was planned.

[djcollette12]

They probably should go the way Sportsbook did and go private and consolidate to just the players they want and can manage profitably.

Pissing so many people off isn't a winning long term strategy even if they do get back on track.

ABSOLUTELY. I just joined wagerweb a few months ago due to the fact that they have solid ratings everywhere I looked. I obviously would not have if I knew about these recent payout issues. I should have looked at these forums earlier.

It seems their senior customers remain unaffected based on Mike's feedback. However, at this point, unless things change dramatically and quickly, my goal is to withdraw my balance and move on. (which is less than $3K) But that could take 6 months to a year the way things are going if it's going to take 30+ days to get a $500 max payment. I was starting to think this is a scam book since I'm still waiting on my first payout from May 12th. (16 days)

Optional - Do you recommend I just keep waiting and hope for the best? I don't know if SBR can reach out to the book on our behalf knowing they probably don't want to have too much bad publicity from their customers.

[Optional]

I still use them every day. They just went through a site redesign but otherwise nothing has changed for me.

They probably should go the way Sportsbook did and go private and consolidate to just the players they want and can manage profitably.

Pissing so many people off isn't a winning long term strategy even if they do get back on track.

[5918mike]

I know. It's like a slow death of a thousand cuts they are circling the drain so slowly.

Hard to believe the day would come when this group would turn into a $500/mth, if you are lucky, garage level shop. Sad.

If they string people along long enough to get Football season deposits to catch up the arrears, will you be risking them any longer Mike?

I still use them every day. They just went through a site redesign but otherwise nothing has changed for me.

[Optional]

That's all you'll get here but that's a lot of circling?

I know. It's like a slow death of a thousand cuts they are circling the drain so slowly.

Hard to believe the day would come when this group would turn into a $500/mth, if you are lucky, garage level shop. Sad.

If they string people along long enough to get Football season deposits to catch up the arrears, will you be risking them any longer Mike?

[Sdotbold]

Hey all, its been a while since Ive posted. I won about 33k from Heritage and i am awaiting my first payout. They used to happen same day but this one didn’t. Ive played here for years I hope I get paid, but it seems like its going to take a while. Is there anyway to get large payouts anymore??

[brianxlee]

Thank you for the updates.

Anyone else currently affected by the same situation here at SBR?

Still waiting here as well

[rival36]

I’m receiving $250 (max payout) approximately every 3 weeks at Wagerweb. They’ve said my account is labeled as “wise” and low priority for payout. Brutal.

[Optional]

I've been waiting for my payout from wagerweb for 2 weeks now. Still nothing.

Thank you for the updates.

Anyone else currently affected by the same situation here at SBR?

[Ksherm]

wow

[djcollette12]

I've been waiting for my payout from wagerweb for 2 weeks now. Still nothing.

[djcollette12]

I've been waiting for a bitcoin payout from WagerWeb for over a week now. It's only $500 which is their max limit. (I have a balance of almost $3K with them). They keep telling me whenever I call in that I will be paid but never telling me when. Just saying they have other customer requests who are more "high priority".

Which seems like a ridiculous excuse to not pay all customers within the same time frame for a historically reputable sportsbook like WagerWeb. So I'm obviously in a slow pay situation.

So I'm wondering who has been paid lately at wagerweb and what was the turnaround time?

[djcollette12]

wager web has been slow pay for at least 7 months now. 500 every 30 days kinda slow.

Have you received a payout from wagerweb recently even though it’s been taking a few weeks (or 30 days)? Or are they not paying you at all?