All Heritage and Wagerweb Issues

[Chiefs83]

Tried to bet another 25 on a different player prop for the nba draft & now limited to 25 on the whole draft

[Optional]

My issue is all my LSU futures that were made on June 15 & 16
Normal odds were +200 at most books. They are offering +225.
Thats too small a descrepency to be called a bad line. Maybe you made it that way to attract action. You can’t go back after they have won and claim bad line when normal price is +200 & your offering +225

Agree. 12.5% is not enough difference to be clawing any bets back as bad lines.

[Heritage Insider]

Hi Chiefs83, please get in touch with Heritage CSD and will be happy to address your case.

[Chiefs83]

Thanks will call when I get off work

[Chiefs83]

Just got off the phone with them and all they said was the line department has the right to void the bet. That wasn’t what I’m looking for at all. Can you be a little more specific or give an ext or contact name that will be more helpful.

[Optional]

Just got off the phone with them and all they said was the line department has the right to void the bet. That wasn’t what I’m looking for at all. Can you be a little more specific or give an ext or contact name that will be more helpful.

Sure they have to right to void if there is a proper reason.

The bad part is that they have so little respect for customers they think YOU have no right to be told why they are taking your money. Even when there is no obvious reason like here.

[noflexzone]

Their payout timing is becoming concerning - they keep lowering the available amount you can withdraw daily/weekly. It has been over 72 hours and withdrawal is still pending.

[Chiefs83]

Update: Thanks to Heritage Insider all my LSU wagers were regraded as a winner.

[Optional]

Update: Thanks to Heritage Insider all my LSU wagers were regraded as a winner.

Good to hear

[5918mike]

Anyone else lose the 8th free deposit offer, it's no longer in my account menu?

[capitalist pig]

Anyone else lose the 8th free deposit offer, it's no longer in my account menu?

I’ve still got the 8 th deposit thing, but they took away my monthly cash back on wagers after paying Junes cash back, I had a good run in June and cashed out completely which they did pay in a few hours, did anyone else have the cash back thing taken away?

[5918mike]

I’ve still got the 8 th deposit thing, but they took away my monthly cash back on wagers after paying Junes cash back, I had a good run in June and cashed out completely which they did pay in a few hours, did anyone else have the cash back thing taken away?

I sill have cashback, the last 3 scratch cards have been free spins, I don't even bother with it anymore.

[ThaWoj]

I sill have cashback, the last 3 scratch cards have been free spins, I don't even bother with it anymore.

Yes I get the scratch card free spins also every time. Limited to $10 max winnings on each of the 2 slots. Sometimes I get less than a dollar. Last time I had a big win on one of them but because of the $10 rule that's all I got.

[Chiefs83]

I don’t get anything all cashback, scratch cards, contests, even there Bitcoin boost promo been taken away from me

[SpringHeelJack]

I got off wagerweb recently..that site design I didn't care for...IDK no real good bonuses either

[Chiefs83]

Wagerweb treats me way better

[KTrap318]

Hello,

I was not paid my winning bets during college bowl season and am still waiting on a response. I made several bets on both teams to score in the 1st Quarter and the bets were all voided after several days and than I was moved to bet105 as they deemed me a “Sharp” bettor. Also, the winning bets were voided and the losing bets were kept as losers which is unfair. My account 131834 . I also sent an email to bookmakers review on 1-3-24 and who is supposed to be the governing body over offshore accounts. Can Heritage Insider do the right thing and pay me my winnings? Thx.

[Optional]

Hello,

I was not paid my winning bets during college bowl season and am still waiting on a response. I made several bets on both teams to score in the 1st Quarter and the bets were all voided after several days and than I was moved to bet105 as they deemed me a “Sharp” bettor. Also, the winning bets were voided and the losing bets were kept as losers which is unfair. My account 131834 . I also sent an email to bookmakers review on 1-3-24 and who is supposed to be the governing body over offshore accounts. Can Heritage Insider do the right thing and pay me my winnings? Thx.

Have you sent him a private message through the forum?

[KTrap318]

How do I send him a private message?

[Optional]

How do I send him a private message?

At the top of this page you will see a link to "Messages" click it and select Send Message. Type "Heritage Insider" in to to field.

[KTrap318]

I sent Heritage Insider a private message but have not heard back.

[KTrap318]

Can you help get in touch with Heritage Insider for me? He has not responded to this post as well as the private message?

[Optional]

Can you help get in touch with Heritage Insider for me? He has not responded to this post as well as the private message?

I do not have any special way to contact him but he will get your message and see your posts here eventually.

[faris]

1st-$25,000 free play
2nd-$2,000
3rd-$1,000
4th-10th-$500
11th-25th-$100

If we are to believe that 4th thru 10th are splitting $500 7 ways... are 11th thru 25th splitting $100 15 ways? or are 11th thru 25th each getting $100 (which would be more than the 4th place winners received?)

Anybody who has an IQ above room temp knows that the prize money for 4th thru 10th should be $500 EACH. Remember, there is apparently new management at Heritage, and this contest prize money was posted last summer. Now it's being "redefined"?
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If Heritage is now pretending that the total prize money for 4th thru 10th is $500, how many more warning signs are needed?

I get where you're coming from — the wording around the prize breakdown is definitely unclear, and I agree it raises questions. If 4th–10th are splitting $500 total, that’s around $71 each, which seems pretty low for top-10 finishers. And yeah, if 11th–25th are getting $100 each, that doesn’t make sense unless there's been a major miscommunication.

[cheers]

Here's a good one, been an interesting week for me. I blew up my Heritage acccount AGAIN this week, I'm going to donate a dime or two to them yearly, its a fact, but in all funs for me, NO BIGGIE. But I noticed I was having trouble logging in, so I contacted customer support, and I am permenantly BANNED, ha! Now I know these are stupid people running this outfit. Plus in between busting the account and the ban, they called asking for money, offering a bonus. I had previously sworn them off, after they stole a few hundred and claimed I charged it back, but they always go back, ha. I have multiple outs of course, so I don't care.

OK worshipping Heritage users, post the attacks that I am a SCAMMER and that is why they banned me.

Hello,
Your account is to remain permanently closed with Heritage Sports.
Have a good day!
We hope this response has sufficiently answered your questions. If not,please do not send another email. Instead, reply to this email orlogin to your account for a complete archive of all your supportrequests and responses.

Of course, I can't log in to my account anymore.

They permanently closed my account, also. I am by no means professional and am likely down lifetime at Heritage so am surprised they would go this route. No explanation offered. I had 5 figures in my account! They said they would pay it out once every Monday but this will take weeks. I am lucky though, they easily could have stolen the funds and left me with no recourse. Can't login to the site anymore. I am in the US, no shady shit, no multiple accounts. Overall, just sad I lost an out I had been using for years, for no apparent reason.

[KTrap318]

Where is Heritage Insider? I dm him and no reply here. What is the deal? I thought he is supposed to help. Heritage Insider - can you help please?

[Optional]

the winning bets were voided and the losing bets were kept as losers which is unfair. My account 131834

Terrible.

[KTrap318]

Can you help? I dont understand. Where is the help?

[Optional]

Can you help? I dont understand. Where is the help?

SBR can not mediate for non US/CA licensed bookmakers.

The best help we can be is helping you get your message heard in this forum. If the book or poster Heritage Insider chooses to ignore you there is not much I can actively do for you apart from what we are here. Talking about it.

And voiding winning bets whilst grading losing bets definitely should be talked about and not left to be forgotten.

[2Sweeet]

There is 0 reason if true this guy had losers graded losses and winners voided. We need the whole story. WTF has happened to Heritage? Gabe is an asshole but this is getting crazy.

[KTrap318]

Yes. Thanks. I won a bunch of money and than they decide to start voiding winning bets and grading losing bets. I should have won about $4K. I gave Heritage Insider my account number on this forum and private messaged him and he has not even responded as of yet. Heritage is not a good book and should be on the “No Play” alerts.

[William Edwards]

I have been a long time customer of Heritage Sportsbook(>10 years). Generally speaking, I have had no issues, and their customer service usually resolves any issues to my satisfaction. Most importantly, I have NEVER had an issue getting paid. That is, until today. I made a withdrawal request this morning for $150. When I logged back in a bit later, I noticed that the money had been returned to my account. I immediately contacted customer service to find out what the issue was. I was informed that my withdrawal was cancelled because of a new policy they were implementing. They indicated that they would be refunding credit card/debit card purchases before processing payouts to Bitcoin/alt coins. As I was chatting, I saw $350 come out of my account. The decision to unilaterally process a withdrawal that I had not approved was bothersome enough, but it also did not give me the opportunity to inform them that the debit card I had been using was recently hacked and had to be replaced. When I informed them that my existing card was not valid and that the transactions would need to be cancelled, they told me that "this was management's decision, and it could not be undone". Furthermore, they said the refund process could take up to 6 weeks, and that they would only review my situation after that time period. I am furious beyond belief, and I will never send another dime to them. IMO, this is an indicator that they are not doing well financially. Maybe I'm wrong? Overreacting? Thoughts?

[Optional]

I have been a long time customer of Heritage Sportsbook(>10 years). Generally speaking, I have had no issues, and their customer service usually resolves any issues to my satisfaction. Most importantly, I have NEVER had an issue getting paid. That is, until today. I made a withdrawal request this morning for $150. When I logged back in a bit later, I noticed that the money had been returned to my account. I immediately contacted customer service to find out what the issue was. I was informed that my withdrawal was cancelled because of a new policy they were implementing. They indicated that they would be refunding credit card/debit card purchases before processing payouts to Bitcoin/alt coins. As I was chatting, I saw $350 come out of my account. The decision to unilaterally process a withdrawal that I had not approved was bothersome enough, but it also did not give me the opportunity to inform them that the debit card I had been using was recently hacked and had to be replaced. When I informed them that my existing card was not valid and that the transactions would need to be cancelled, they told me that "this was management's decision, and it could not be undone". Furthermore, they said the refund process could take up to 6 weeks, and that they would only review my situation after that time period. I am furious beyond belief, and I will never send another dime to them. IMO, this is an indicator that they are not doing well financially. Maybe I'm wrong? Overreacting? Thoughts?

I do not know any reason a bookmaker has to force you to take payouts back to a debit card account.

I know this is done with cred cards, so they can avoid the possibility of a chargback after payment.

Six weeks to help you out with a TX they now know will not be completed is a rude slap in the face.

"Management Decision, that we don't care", again from them.

You can try PMing poster Heritage Insider and check if he cares a bit more than Heritage "management" about looking after you...

[William Edwards]

I do not know any reason a bookmaker has to force you to take payouts back to a debit card account.

I know this is done with cred cards, so they can avoid the possibility of a chargback after payment.

Six weeks to help you out with a TX they now know will not be completed is a rude slap in the face.

"Management Decision, that we don't care", again from them.

You can try PMing poster Heritage Insider and check if he cares a bit more than Heritage "management" about looking after you...

Thanks very much for your post and for your tip. I will give that a try.

[KTrap318]

I have reached out to him (Heritage Insider) and no response for two weeks now.