All Heritage and Wagerweb Issues

[Gio21]

We need to know the exact bet, when it was placed and the book rules to be able to make any judgement on the grading.

What reason did they give you for the Cancel grading?

It's at Heritage. They honored the wager but it was cancelled to to a stale line where it hadn't refreshed in 9 minutes.

[Optional]

It's at Heritage. I am waiting for their reply on the situation

I wonder if they graded it by normal Euro hockey rules, which doesn't include overtime.

Give their CS people a chance to fix it first but you can also PM Heritage Insider through the forum.

[Gio21]

I wonder if they graded it by normal Euro hockey rules, which doesn't include overtime.

Give their CS people a chance to fix it first but you can also PM Heritage Insider through the forum.

They paid it out but did mention it was a one time thing. Next time there's a stale line they'll cancel.

[Optional]

They paid it out but did mention it was a one time thing. Next time there's a stale line they'll cancel.

Sounds like Heritage these days.

To just not honor a bet and not even bother to tell you why.

Well at least now they have told you they have the right to arbitrarily not honor your bets, and you have the choice to get out without being ripped off now.

[Optional]

Bumping thread to help Heritage Insider find it.

[Pragmatic]

They paid it out but did mention it was a one time thing. Next time there's a stale line they'll cancel.

Are we talking about a stale line, or more like an "obvious" error?

When you got USA +676, what was the score & time remaining?