All Heritage and Wagerweb Issues

[djefferis]

As pointed out above - that rule doesn’t necessarily apply to all bets - only First Set wagering.

There is nothing “natural” about a void on retirement in tennis. It’s completely book by book. Lost many a wager when someone was up big and an opponent retired - only to see wager voided. Experienced tennis bettors know which book voids following first set completion, which books void with ANY retirement and which ones consider all bets action once the match begins. Hopefully not too expensive of a lesson for you - but book could be well within their rights to grade as a loss - especially if they paid winners.

Bookmaker is usually the one who gets most complaints as any retirement voids all wagers - not just totals and live bets. Similar to their rain out policy on baseball (which is another rule unique to them).

[Heritage Insider]

Hello TPC11114 and everyone.

The customer was informed that his wagers were a settled market, since the wagers that he had were on the 1^st set to go under 8.5 games, and the total was already covered with a 5-5 score at the moment of the retirement.

Every wager on the over was paid as a winner.

The grading was done in accordance with the rules of our “TENNIS PRO” section of the website, under “Betting Rules/Settling Bets”:

2.1.3 Interrupted events.

2.1.3.1Interrupted events not resumed within the same calendar day (at midnight in the local time zone where the event is played) will be cancelled. In the case of such a cancellation, all bets are considered no action, except bets where the outcome has already been unambiguously determined (for example, if the score has already surpassed the total, then all bets on that over and under will be settled as winners and losers, respectively).


After the clarification, we granted the customer a courtesy refund of his wagers.

We would like to encourage our customers with an issue to give us a chance of resolving it by contacting us via live chat, email, or phone call.

[BearBuckMtn]

Hello TPC11114 and everyone.

The customer was informed that his wagers were a settled market, since the wagers that he had were on the 1^st set to go under 8.5 games, and the total was already covered with a 5-5 score at the moment of the retirement.

Every wager on the over was paid as a winner.

The grading was done in accordance with the rules of our “TENNIS PRO” section of the website, under “Betting Rules/Settling Bets”:

2.1.3 Interrupted events.

2.1.3.1Interrupted events not resumed within the same calendar day (at midnight in the local time zone where the event is played) will be cancelled. In the case of such a cancellation, all bets are considered no action, except bets where the outcome has already been unambiguously determined (for example, if the score has already surpassed the total, then all bets on that over and under will be settled as winners and losers, respectively).


After the clarification, we granted the customer a courtesy refund of his wagers.

We would like to encourage our customers with an issue to give us a chance of resolving it by contacting us via live chat, email, or phone call.

Thanks very much for being active to help resolve