All Heritage and Wagerweb Issues

Heritage Insider · 09-03-25, 10:06 AM

Hello TPC11114 and everyone.

The customer was informed that his wagers were a settled market, since the wagers that he had were on the 1^st set to go under 8.5 games, and the total was already covered with a 5-5 score at the moment of the retirement.

Every wager on the over was paid as a winner.

The grading was done in accordance with the rules of our “TENNIS PRO” section of the website, under “Betting Rules/Settling Bets”:

2.1.3 Interrupted events.

2.1.3.1Interrupted events not resumed within the same calendar day (at midnight in the local time zone where the event is played) will be cancelled. In the case of such a cancellation, all bets are considered no action, except bets where the outcome has already been unambiguously determined (for example, if the score has already surpassed the total, then all bets on that over and under will be settled as winners and losers, respectively).

After the clarification, we granted the customer a courtesy refund of his wagers.

We would like to encourage our customers with an issue to give us a chance of resolving it by contacting us via live chat, email, or phone call.

BearBuckMtn · 09-03-25, 11:31 AM

Originally posted by Heritage Insider

Hello TPC11114 and everyone.

The customer was informed that his wagers were a settled market, since the wagers that he had were on the 1^st set to go under 8.5 games, and the total was already covered with a 5-5 score at the moment of the retirement.

Every wager on the over was paid as a winner.

The grading was done in accordance with the rules of our “TENNIS PRO” section of the website, under “Betting Rules/Settling Bets”:

2.1.3 Interrupted events.

2.1.3.1Interrupted events not resumed within the same calendar day (at midnight in the local time zone where the event is played) will be cancelled. In the case of such a cancellation, all bets are considered no action, except bets where the outcome has already been unambiguously determined (for example, if the score has already surpassed the total, then all bets on that over and under will be settled as winners and losers, respectively).

After the clarification, we granted the customer a courtesy refund of his wagers.

We would like to encourage our customers with an issue to give us a chance of resolving it by contacting us via live chat, email, or phone call.

Thanks very much for being active to help resolve

infotimbo · 09-05-25, 01:19 PM

good to see that the player got his stakes refunded, but I honestly can't see why a retirement should be classified as an "interrupted event" to begin with. That rule is about something totally different.

William Edwards · 09-10-25, 07:58 AM

Originally posted by William Edwards

I have been a long time customer of Heritage Sportsbook(>10 years). Generally speaking, I have had no issues, and their customer service usually resolves any issues to my satisfaction. Most importantly, I have NEVER had an issue getting paid. That is, until today. I made a withdrawal request this morning for $150. When I logged back in a bit later, I noticed that the money had been returned to my account. I immediately contacted customer service to find out what the issue was. I was informed that my withdrawal was cancelled because of a new policy they were implementing. They indicated that they would be refunding credit card/debit card purchases before processing payouts to Bitcoin/alt coins. As I was chatting, I saw $350 come out of my account. The decision to unilaterally process a withdrawal that I had not approved was bothersome enough, but it also did not give me the opportunity to inform them that the debit card I had been using was recently hacked and had to be replaced. When I informed them that my existing card was not valid and that the transactions would need to be cancelled, they told me that "this was management's decision, and it could not be undone". Furthermore, they said the refund process could take up to 6 weeks, and that they would only review my situation after that time period. I am furious beyond belief, and I will never send another dime to them. IMO, this is an indicator that they are not doing well financially. Maybe I'm wrong? Overreacting? Thoughts?

So, I waited the requisite 6 weeks that Heritage mandated, and jumped on live chat this morning. As I have not visited the site since July, I was surprised to see that they have bots doing live chat now. I explained my situation, and got an immediate "we will transfer you to a live agent who can better answer your question", followed up by "no live agents are currently available". I am at my job, so I am unable to call at the moment. Obviously, this has done nothing to quell my skepticism that Heritage is a sinking ship, and is to be avoided at all costs. Also disappointing was the fact that Heritage Insider had 0 to say regarding mine and AK's issues, but quickly jumped in to defend the book when TPC posted.

Optional · 09-10-25, 09:02 AM

Originally posted by William Edwards

So, I waited the requisite 6 weeks that Heritage mandated, and jumped on live chat this morning. As I have not visited the site since July, I was surprised to see that they have bots doing live chat now. I explained my situation, and got an immediate "we will transfer you to a live agent who can better answer your question", followed up by "no live agents are currently available". I am at my job, so I am unable to call at the moment. Obviously, this has done nothing to quell my skepticism that Heritage is a sinking ship, and is to be avoided at all costs. Also disappointing was the fact that Heritage Insider had 0 to say regarding mine and AK's issues, but quickly jumped in to defend the book when TPC posted.

I agree. But he may have missed them. Best to click here and send him a PM message to give him another chance.

William Edwards · 09-10-25, 09:34 AM

Originally posted by Optional

I agree. But he may have missed them. Best to click here and send him a PM message to give him another chance.

Will do.

Thanks for all that you do. It is much appreciated.

William Edwards · 09-19-25, 04:03 PM

Originally posted by William Edwards

So, I waited the requisite 6 weeks that Heritage mandated, and jumped on live chat this morning. As I have not visited the site since July, I was surprised to see that they have bots doing live chat now. I explained my situation, and got an immediate "we will transfer you to a live agent who can better answer your question", followed up by "no live agents are currently available". I am at my job, so I am unable to call at the moment. Obviously, this has done nothing to quell my skepticism that Heritage is a sinking ship, and is to be avoided at all costs. Also disappointing was the fact that Heritage Insider had 0 to say regarding mine and AK's issues, but quickly jumped in to defend the book when TPC posted.

Talked with a live Heritage customer service rep today. Re-explained my situation. He was very engaged and helpful. He had his supervisor send a message to the payment processor. The processor indicated that the payments "had been successfully processed" and they would be providing "ARN's"(banking transaction tracking #"s). This is encouraging, as it now gives me something to go back to the bank with.

The one thing that I'm still failing to grasp is how transactions got processed to a closed debit card account. Is there anyone with a banking background that can provide some insight?

KTrap318 · 09-25-25, 07:45 PM

Heritage Insider - can you help me? I sent you a message and still have not received any response.

2Sweeet · 09-25-25, 09:45 PM

Originally posted by William Edwards

Talked with a live Heritage customer service rep today. Re-explained my situation. He was very engaged and helpful. He had his supervisor send a message to the payment processor. The processor indicated that the payments "had been successfully processed" and they would be providing "ARN's"(banking transaction tracking #"s). This is encouraging, as it now gives me something to go back to the bank with.

The one thing that I'm still failing to grasp is how transactions got processed to a closed debit card account. Is there anyone with a banking background that can provide some insight?

If they show you proof you need to contact your bank. I don't believe Heritage is going to rob u for 350? I agree with them protecting themselves if you deposited with a cc or debit card and want a BTC payout that all of the sudden got hacked. I've been outspoken how Heritage isn't what it was before but I smell something fishy about your story. Even if you closed your previous debit card the money if refunded would still go to your account. You don't need anyone with banking expertise for that. It's 100% facts.

littlekona · 09-28-25, 08:24 AM

ive never had a issue being paid via crypto.....they do have rules though where my payout has been cancelled and i had to resubmit and they either asked sending them a with a fresh wallet to use as withdrawl or few times they asked i switch to LTC instead of Solana. everytime they have notified me same day and i submitted per there request and payout was sent to me same day as ususal around 4 PM eastern time

William Edwards · 09-29-25, 02:38 PM

Originally posted by 2Sweeet

If they show you proof you need to contact your bank. I don't believe Heritage is going to rob u for 350? I agree with them protecting themselves if you deposited with a cc or debit card and want a BTC payout that all of the sudden got hacked. I've been outspoken how Heritage isn't what it was before but I smell something fishy about your story. Even if you closed your previous debit card the money if refunded would still go to your account. You don't need anyone with banking expertise for that. It's 100% facts.

Thank you for chiming in. Let me give a little more background:

1. The vast majority of my deposits are via Ethereum. I had made several subsequent deposits via Ethereum after these two debit card deposits. In my opinion, since most of my deposits(in quantity and in dollar amount) were via Crypto, I should have been allowed to withdraw this way.
2. I contacted my bank back in July when these "deposits" were supposedly made. They have no record of any deposits in those amounts going to my account.
3. My exasperation is stemming from the fact that I had to wait 6 weeks to even speak with Heritage about this matter. In this day and age, that's unacceptable in my opinion. However, I did wait the requisite time that they specified.
4. My initial contact for my appeal was on September 4th. The customer service rep on that date told me that they were contacting the processor, and would let me know their findings.
5. After another week of waiting, I spoke with a different representative(mentioned in my post above). He seemed much more helpful, and indicated that the processor had informed them that the payments "successfully went through". The processor was supposed to provide ARN numbers, so that I would have something to go to the bank with. He did indicate that it might take "a couple of days". It is now well over a week, and the ARN numbers have still not been provided by the processor. So, it has now been two months of waiting and I don't feel like I'm any closer to getting my money
6. Not sure what about my story is "fishy" to you. I'll be happy to show you my bank statements for the past two months to confirm that I have not been paid. I'm just trying to get money that is rightfully mine from a book that I have trusted for over a decade, but seems to be stonewalling me at every turn. And, I agree 100% with you that it doesn't make sense that they are trying to "rob" me out of $350.00. I have spoken glowingly of Heritage in the past, and have recommended them to many of my friends.
7. Like your nickname BTW. Don't know if it's a nod to the old NWO-that's what I associate it with.

2Sweeet · 09-30-25, 08:40 PM

If they don't provide you with the ARN Numbers then your story isn't fishy and Heritage is fos. I thought they did that already. Did they give you a reason why it's taking so long?

juvunits · 10-01-25, 10:22 AM

Originally posted by William Edwards

Thank you for chiming in. Let me give a little more background:

1. The vast majority of my deposits are via Ethereum. I had made several subsequent deposits via Ethereum after these two debit card deposits. In my opinion, since most of my deposits(in quantity and in dollar amount) were via Crypto, I should have been allowed to withdraw this way.
2. I contacted my bank back in July when these "deposits" were supposedly made. They have no record of any deposits in those amounts going to my account.
3. My exasperation is stemming from the fact that I had to wait 6 weeks to even speak with Heritage about this matter. In this day and age, that's unacceptable in my opinion. However, I did wait the requisite time that they specified.
4. My initial contact for my appeal was on September 4th. The customer service rep on that date told me that they were contacting the processor, and would let me know their findings.
5. After another week of waiting, I spoke with a different representative(mentioned in my post above). He seemed much more helpful, and indicated that the processor had informed them that the payments "successfully went through". The processor was supposed to provide ARN numbers, so that I would have something to go to the bank with. He did indicate that it might take "a couple of days". It is now well over a week, and the ARN numbers have still not been provided by the processor. So, it has now been two months of waiting and I don't feel like I'm any closer to getting my money
6. Not sure what about my story is "fishy" to you. I'll be happy to show you my bank statements for the past two months to confirm that I have not been paid. I'm just trying to get money that is rightfully mine from a book that I have trusted for over a decade, but seems to be stonewalling me at every turn. And, I agree 100% with you that it doesn't make sense that they are trying to "rob" me out of $350.00. I have spoken glowingly of Heritage in the past, and have recommended them to many of my friends.
7. Like your nickname BTW. Don't know if it's a nod to the old NWO-that's what I associate it with.

Just a question. How were you able to deposit via CC or debit? Only crypto is available for me. Same with withdrawal, no banking

KTrap318 · 10-01-25, 10:15 PM

Where is Heritage Insider? I receive no response and he is supposed to help with Heritage issues? I call his bluff.

2Sweeet · 10-02-25, 04:09 AM

Originally posted by KTrap318

Where is Heritage Insider? I receive no response and he is supposed to help with Heritage issues? I call his bluff.

I read this thread again, You said they moved you to Bet105!!! This happened when both were still affiliated, Did u ever try contacting Bet105? Y were the bets cancelled? What was the reason

2Sweeet · 10-02-25, 04:13 AM

Originally posted by KTrap318

Hello,

I was not paid my winning bets during college bowl season and am still waiting on a response. I made several bets on both teams to score in the 1st Quarter and the bets were all voided after several days and than I was moved to bet105 as they deemed me a “Sharp” bettor. Also, the winning bets were voided and the losing bets were kept as losers which is unfair. My account 131834 . I also sent an email to bookmakers review on 1-3-24 and who is supposed to be the governing body over offshore accounts. Can Heritage Insider do the right thing and pay me my winnings? Thx.

u need to elaborate on all of this. I made several bets on both teams to score in the 1st Quarter and the bets were all voided after several days and than I was moved to bet105.. Also, the winning bets were voided and the losing bets were kept as losers which is unfair

2Sweeet · 10-02-25, 04:15 AM

Show the bets

Also I don't understand you saying BMR is the Governing Body of Offshore LOL, Do u smoke crack or just sell it? Maybe u just past post? Show the bets or GTFO!!!! No1 is that vague unless they are hiding something or trolling. These dumb fcks from Shreveport need to stick to killing Gators. If all else fails Trap, Bobbyfk will help you pick a Candy Bar u will like. He will never get you a dime back though. So pick wisely.

William Edwards · 10-02-25, 07:42 AM

Originally posted by juvunits

Just a question. How were you able to deposit via CC or debit? Only crypto is available for me. Same with withdrawal, no banking

I made a couple of deposits with my debit back in March 2025. This was after I was required to "validate" my card. Subsequently, Heritage took that method of deposit away(as far as I can tell-maybe you can still deposit that way by phone?). My online methods of deposit are now bitcoin, alt coins, and card to crypto, which I have not really looked into so I am not sure how that works. Only online methods of withdrawal are crypto(bitcoin and alt coins).

This is why I'm a bit exasperated with Heritage. They unilaterally withdrew money without confirming the amounts I wanted to withdraw. Add to that the fact that the money is still not in my account after over 2 months, it's hard to contain my disappointment and frustration with a book that I have been with for ~ 10 years, and have never had this kind of issue before.

juvunits · 10-03-25, 07:05 PM

The lines come and every 5 seconds even during commercials. I play team totals. And I’ve been trying to hit South Florida because they are blowing out Charlotte but it’s impossible to bet the TT. Half the time it’s not there, when it is there it comes on for literally 5 seconds, yet the charlotte TT has been up mostly the whole time

Crusherrr · 10-10-25, 08:16 AM

Heritage turned into a slow pay nightmare. Cutting limits, telling me I have rollover after I've been getting paid on a balance for weeks. Stealing cash back with no notice or warning. Not honoring their payout limits. List goes on- buyer beware at this point.

dinodinodino · 11-01-25, 08:08 AM

Originally posted by dinodinodino

Could someone send a message to heritage insider for me? I logged into my account (94479) today, got into live chat with support and talked about depositing. Fast forward to later that day and I try to log in and get the following message:
Welcome back

It's been a while since you last logged in!

As a security measure on your behalf, we have temporarily disabled internet access to your Heritage Sports account.
Please send an email to customerservice@heritagesports.com to reactivate your account..
Sorry for the inconvenience,
Heritage Sports Customer Service.

After doing as instructed, I received this message.
A customer support staff member has replied to your support request, #150331 with the following response:

Hello,
Your account has been permanently closed as per management. We can not open it.
We wish you good luck.
Thanks!

I'm not even a winner, can you please get me re-enabled?

Bump. Never got any response, account still locked =)

Optional · 11-01-25, 02:44 PM

Originally posted by KTrap318

Heritage Insider - can you help me? I sent you a message and still have not received any response.

Originally posted by Crusherrr

Heritage turned into a slow pay nightmare. Cutting limits, telling me I have rollover after I've been getting paid on a balance for weeks. Stealing cash back with no notice or warning. Not honoring their payout limits. List goes on- buyer beware at this point.

Originally posted by dinodinodino

Bump. Never got any response, account still locked =)

When the going gets tough, dishonorable types hide.

Anyone had any luck getting Heritage Insiders attention via BMR recently?

5918mike · 11-06-25, 01:52 PM

Anyone else getting 50% reload offers lately, like every other day it's a new one?