All Broker, Agent and Offshore Exchange Issues

[Fishhead]

[holymoly2023]

looking for betting broker

Hello everyone.I read quite a few messages here and get the impression that the forum is very high quality.I am looking for an betting like broker like BETINASIA.Is it possible to know what is the most recommended and safe to use?Thanks for the help!

[weeminer]

Oh and the site seems to be down at the moment. Any one else having trouble connecting today?

[weeminer]

I moved my balance from odsy to piwi on christmas and been betting fine ever since. Haven't done any withdraws yet though. Will probably try to do one today since I have a very large balance with them.

My friend wanted to sign up with them from the US, does anyone know if they will take new US customers?

[Camma23]

Appreciate the update. Sending passport and utility bill not a big deal, but it seems like KYC now so often means that proof of wealth statement or we keep your money.

no proof of wealth for me. They asked for selfie with ID card instead

[bookie]

Update: I successfully had a withdrawal processed from VOdds via Bitcoin.

Appreciate the update. Sending passport and utility bill not a big deal, but it seems like KYC now so often means that proof of wealth statement or we keep your money.

[acltear]

Update: I successfully had a withdrawal processed from VOdds via Bitcoin. Took maybe an hour. They want you to confirm by email for every deposit and withdrawal so it takes a little longer, but it shows they take security seriously. Once again, my documents are entirely american. I sent picture of my passport and a utility bill and they confirmed the documents in like 15 minutes. I use a VPN for a Canadian location.

As for the phone number, I can't remember if I said it was a Canadian or Mexican number, but I just used my phone number even though it had the wrong country code. No communication has been done via phone so far. Everything has been by email, so it hasn't come up.

Additionally, they have reached out about doing 2FA with my phone. So far, I have declined, but their email suggested that they would use Whatsapp. Curiously enough, their email indicated they would use the +1 country code for me if I were to use 2FA. So while they cannot offer the USA country code in sign up, it seems they are able to work with it later. Hope this helps.

[yellowstorm21]

Yesterday i was "hacked" aswell. Overall i lost 6970€ on bets placed on 4 cricket games. (never placed a bet on a cricket game in my life)
BIA answered basicaly the same they wrote you.
I speak german and have already contacted the guy in the video. He says in the video, that he has 3 similar cases with BIA, where the same shit happend.

can you post some screenshots of the scam bets ?

[Barrakuda]

To follow up, has anyone else successfully withdrawn from Piwi with US KYC docs?

[Barrakuda]

@Barrakuda Can't reply to PM because post count too low. Have not done a withdrawal yet, but the KYC documents were officially verified and that is usually the hold up with these things. Will request a payout soon after I have bet for a few days. Will let you know how it goes.

VO seems to make you choose a country when registering a phone number, and the US is not listed..

[acltear]

@Barrakuda Can't reply to PM because post count too low. Have not done a withdrawal yet, but the KYC documents were officially verified and that is usually the hold up with these things. Will request a payout soon after I have bet for a few days. Will let you know how it goes.

[yellowstorm21]

Yesterday i was "hacked" aswell. Overall i lost 6970€ on bets placed on 4 cricket games. (never placed a bet on a cricket game in my life)
BIA answered basicaly the same they wrote you.
I speak german and have already contacted the guy in the video. He says in the video, that he has 3 similar cases with BIA, where the same shit happend.

What other actions do you intend to take about that? The guys here at SBR forum have been very helpful and I really appreciate their willingness to help and give advice. Unfortunately all the ADR services I have turned to for help (IBAS, eCOGRA, thepogg) replied that they are not the approved ADR providers for Orbit.
To resume, "Opti" insists that only Betfair can deal with our case properly. I agree, but Betfair also declares that they have no connection with Orbit customers.
On the other hand, Alfie suggested a GPDR request as a first step and secondly a serious GPDR complaint which could be an ultimate way of putting some kind of pressure on them.
I know two other guys who have been scammed the same way (BIA-Orbit- fake bets on cricket games) and I have asked them also to post under this thread their screenshots.

[infotimbo]

There have been reports of a multiple phishing sites posing at OrbitX for maybe 3 years now.

yeah, they do exist. If you google for Orbit Exchange for example, you get a link to orbıt (with Turkish ı instead of i) at the very top, which most definitely is a phishing site.

But still, the number of cases is getting scary, and as far as I could see, all seem to have happened at BiA?!

[Optional]

Did this quote include a link to the potential phishing site? And if so, do you think it's possible that you accidentally tried to use it?

And just for clarification: who didn't release the full info list after your GDPR request? BiA or Orbit?

Of course they didn't include any link of the potential phishing site. They made up that story to cover their shady actions, it is impossible that I used any other link except the one their provided my when I signed up.
Orbit never answered to my GPDR request, BIA was the one who sent me this list where all the important information is missing.
I am aware of at least other 2 similar scam case , with Orbit customers being stolen by fake bets put from their accounts on cricket games.

There have been reports of a multiple phishing sites posing at OrbitX for maybe 3 years now.

I do not think it is a made up story that these exist.

[raiton]

Yesterday i was "hacked" aswell. Overall i lost 6970€ on bets placed on 4 cricket games. (never placed a bet on a cricket game in my life)
BIA answered basicaly the same they wrote you.
I speak german and have already contacted the guy in the video. He says in the video, that he has 3 similar cases with BIA, where the same shit happend.

[acltear]

I thought AC88 didn't take US customers either, but now that I check their website, I am not sure they ever explicitly say that. Its all of the other websites that say they don't take customers from the US. Might be worth trying to register an account.

I have been trying to see if VOdds will let it slide as long as a VPN is used.


Edit: Got my U.S. documents verified through the KYC process with VOdds. Kind of curious is it would work for AC.

[Barrakuda]

Is AC88 still around? Besides the crazy KYC, any issues there?

[yellowstorm21]

I saw that three cases were mentioned on a German video, but those may be the same of course, depending on where he picked it up. If not, maybe you can ask him for more details:

https://www.youtube.com/watch?v=Hu2mI5L21U8

He also says that the issue is likely caused by using orbitxch/orbitexch with the wrong credentials (which is why I was asking for the link provided) - but it doesn't really sound too likely to me.

thanks for the link
I do not speak German at all but I will try to find a way to have the guys' words translated.
They are trying to cover their illegal activities by shifting the blame on customers, I am not a newbie in the betting industry my friend, I follow instructions carefully trying never to act carelessly. I have never had my credentials hacked anywhere...only at Orbit. So, if it is really my fault according to them, why they avoid to send me the IP address from where the scam bet was put through my account?

[infotimbo]

I am aware of at least other 2 similar scam case , with Orbit customers being stolen by fake bets put from their accounts on cricket games.

I saw that three cases were mentioned on a German video, but those may be the same of course, depending on where he picked it up. If not, maybe you can ask him for more details:

https://www.youtube.com/watch?v=Hu2mI5L21U8

He also says that the issue is likely caused by using orbitxch/orbitexch with the wrong credentials (which is why I was asking for the link provided) - but it doesn't really sound too likely to me.

[acltear]

So what I am taking away from this thread is that there are basically no broker options for a u.s.a. resident. And with that, basically no way to access Pinnacle?

[yellowstorm21]

Did this quote include a link to the potential phishing site? And if so, do you think it's possible that you accidentally tried to use it?

And just for clarification: who didn't release the full info list after your GDPR request? BiA or Orbit?

Of course they didn't include any link of the potential phishing site. They made up that story to cover their shady actions, it is impossible that I used any other link except the one their provided my when I signed up.
Orbit never answered to my GPDR request, BIA was the one who sent me this list where all the important information is missing.
I am aware of at least other 2 similar scam case , with Orbit customers being stolen by fake bets put from their accounts on cricket games.

[yellowstorm21]

If you are true to your heart, you can screw them hard with GDPR complaint, they are obliged to provide the IPs and all details of every second of your account activity, otherwise they can get wrecked with the GDPR law especially since they have Cyprus office.

F those practices.

Alfie, believe me, they deliberately avoid to provide me with the IPs which were logged in to my account on the 24th of September, between 2:25 pm and 3:10 pm (time when this bet was put and settled). They are sending me the IPs of 24th September after 7 pm and of course you cannot see any other IPs on that list except mine...The GPDR legislation is my last chance, you were right from the beginning. the problem is that even they have Cyprus office, they are under Curacao licence and I don't know if any European GPDR service can deal with issue...

[acltear]

Did you ever find out anything about VOdds? Unlike BetinAsia and AsianConnect, there is nothing in their terms and conditions that spells out which countries are prohibited. I reached out to them, but did not want to ask that question in case it was a dont ask, dont tell kind of thing.

They set me up with a demo account, and I would really like to use them. The plan right now is to deposit a little, bet for a week, and then withdraw half. Figured it would trigger their KYC and then I would just submit my info. I figure if they have a problem, they'll keep that small amount and it wouldn't be a big loss. But hopefully you know more.

[Barrakuda]

Yes, but this kind of kyc is unacceptable. Worst I’ve ever seen

Who do you recommend besides Piwi?

[Camma23]

��
And were you able to complete all of those and got verified?

Yes, but this kind of kyc is unacceptable. Worst I’ve ever seen

[Moneygreen]

Plus selfie + ID

��
And were you able to complete all of those and got verified?

[Camma23]

i'm immediately loosing confidence with them, starting from KYC. ID card + face scan not enough

Greetings!

Our Compliance Team has a need to conduct a “KYC or Know Your Customer” check on our Members.


May you please send us at least two (2) of the following identification (whichever is applicable)
1. International Passport
2. Driving License
3. National ID
Note: Please make sure that your identification is still valid within 6 months.

Also, for Proof of Address, please send at least two (2) of the following documents:
1. Utility Bills (Eg. Internet, Electricity, Water, Cable TV, Gas)
2. Bank or Credit Card Statement

Plus selfie + ID

[Camma23]

Maybe because PIWI customers who opened an account thru AC88 are different with the customers who directly opened an account on Piwi.

I am back playing with PIwi247.
I was verified before so I was able to withdraw without a problem and delayed yesterday

i'm immediately loosing confidence with them, starting from KYC. ID card + face scan not enough

Greetings!

Our Compliance Team has a need to conduct a “KYC or Know Your Customer” check on our Members.


May you please send us at least two (2) of the following identification (whichever is applicable)
1. International Passport
2. Driving License
3. National ID
Note: Please make sure that your identification is still valid within 6 months.

Also, for Proof of Address, please send at least two (2) of the following documents:
1. Utility Bills (Eg. Internet, Electricity, Water, Cable TV, Gas)
2. Bank or Credit Card Statement

[Moneygreen]

So guys, today I wrote to AC (I was an old customer years ago) asking about this situation with ex Odyssey/Piwi27/AsianConnect.
And now, I'm more confused than before, as they say I haven't a Piwi account with them. Wasn't said several times that Piwi is owned by AC?

Above today chat with CS:

Sprite but you can open PIWI247 with us

(10:41:44)	me i've already piwi with you since my ps3838 with odyssey was automatically redirected to piwi (that's same as you)
(10:41:51)	me can you check pls?
(10:42:14)	Sprite sure sir, one second
(10:42:23)	me thanks man
(10:42:29)	me ask me what you need
(10:43:10)	Sprite as per checking you only have asianodds account with us
(10:43:21)	Sprite you do not have PIWI account on AC
(10:43:28)	me i'm so confused....
(10:44:02)me	some days ago, me (and many other users) riceived a mail from SportOdyssey saying that our account (ps3838 accounts) would have been moved to piwi247
(10:44:29)	me after some research, and also you confirmed this before, we found that piwi247 is owned by AC
(10:44:53)	me Hello, Welcome to PIWI247 - One of the leading betting services in ASIA! Your remaining balance from the Sports Odyssey account has been transferred to open Piwi247. Here is your PIWI247 Account details :
(10:47:51)	Sprite Apology but I do not any idea regarding your concern. and we are not inform yet regarding that.

Maybe because PIWI customers who opened an account thru AC88 are different with the customers who directly opened an account on Piwi.

I am back playing with PIwi247.
I was verified before so I was able to withdraw without a problem and delayed yesterday

[infotimbo]

The investigation has confirmed that your login credentials have been compromised, due to you accessing your account from a mirror page (link, that is not the official one of the product you have an account with, or the one BetInAsia has provided).

Did this quote include a link to the potential phishing site? And if so, do you think it's possible that you accidentally tried to use it?

And just for clarification: who didn't release the full info list after your GDPR request? BiA or Orbit?

[Alfie White]

If you are true to your heart, you can screw them hard with GDPR complaint, they are obliged to provide the IPs and all details of every second of your account activity, otherwise they can get wrecked with the GDPR law especially since they have Cyprus office.

F those practices.

[yellowstorm21]

Happy New Year to everyone
Let me share again the latest update to my case. BetInAsia's final answer was the following:

Unfortunately, our partners were not able to retrieve the IPs from 24.09.2022. The investigation has confirmed that your login credentials have been compromised, due to you accessing your account from a mirror page (link, that is not the official one of the product you have an account with, or the one BetInAsia has provided).

We understand your position and this is an unwanted situation from our side as well, but the investigation is now closed and there is nothing we can do in order to change their decision. Due to the compromised access, our partners cannot do anything about the funds lo

So , they shift the blame on my side, saying that no fund passing was found...Nonsense! In addition, if they really claim that I logged in to Orbit via a mirror page, why they haven't provided me with the IP list that I have been asking for more than 3 months?

So after that, I made an access request under Article 15 of the General Data Protection Regulation (GDPR) for a copy of all the data on my placed bets at Orbit. They send me a file with the IPs which logged in to my Orbit account on the 24th September (it is the date the scam bet was put) but they deliberately "forgot" to send me the IP addresses between 2pm and 3pm when this bet was put and settled!!! My next step will be a formal complaint under GPDR legislation, I will just have to find the right company to represent me.

Finally , let me share with you the chat I had with one of BIA's agents a couple of months ago. He admitted that there was fund passing in my case and that he was also aware of some other similar cases to mine and blamed Orbit for not taking care of their customers. I have underlined in blue letters the key points in his words

Trevor (BIA agent)Between us And I trust that you will not put me into a bad position. Your case has been pushed to management level And management is working on your case with Orbit Exchange (08:39:34) Trevor They are pressuring them for this matter (08:39:50) Trevor Please do not mention this in conversation (08:40:01) Me you have my word on that (08:40:09) Trevor I understand your position completely since it is not a small amount. there was a few more cases like this So our team is trying to resolve this with Orbit, since they are not willing to protect their account, which again are created trough BIA So they are putting us and our players in a very bad spotlight (08:48:17) Trevor And to be honest that is fund passing (08:48:29) Trevor That should be stopped by Orbit (08:48:41) Trevor But it is easier to pass the blame to everyone else ................... What do you think about that guys? When I forwarded this conversation to BIA's support group that was their answer: We truly apologize for any wrong or misleading information that has been provided in the previous communication with our team, there has been NO fund-passing activity detected under your betting history. I wonder how could I put some more pressure on them?

[Camma23]

Go ask in your local 7-11, maybe they know something.

what is local 7-11?

[Alfie White]

Go ask in your local 7-11, maybe they know something.

[Camma23]

So guys, today I wrote to AC (I was an old customer years ago) asking about this situation with ex Odyssey/Piwi27/AsianConnect.
And now, I'm more confused than before, as they say I haven't a Piwi account with them. Wasn't said several times that Piwi is owned by AC?

Above today chat with CS:

Sprite but you can open PIWI247 with us

(10:41:44)	me i've already piwi with you since my ps3838 with odyssey was automatically redirected to piwi (that's same as you)
(10:41:51)	me can you check pls?
(10:42:14)	Sprite sure sir, one second
(10:42:23)	me thanks man
(10:42:29)	me ask me what you need
(10:43:10)	Sprite as per checking you only have asianodds account with us
(10:43:21)	Sprite you do not have PIWI account on AC
(10:43:28)	me i'm so confused....
(10:44:02)me	some days ago, me (and many other users) riceived a mail from SportOdyssey saying that our account (ps3838 accounts) would have been moved to piwi247
(10:44:29)	me after some research, and also you confirmed this before, we found that piwi247 is owned by AC
(10:44:53)	me Hello, Welcome to PIWI247 - One of the leading betting services in ASIA! Your remaining balance from the Sports Odyssey account has been transferred to open Piwi247. Here is your PIWI247 Account details :
(10:47:51)	Sprite Apology but I do not any idea regarding your concern. and we are not inform yet regarding that.