Maintenance for Pinnacle (for accounts using Asian Connect), error message?

[luctens]

you are the manager of pinnacle? do you have acces to their bank statements? Please

So you're now speculating that Pinnacle may have gone bust and you may never see your money again. Get real.

[luctens]

come on, it´s not needed bankrupcy, just a temporal crisis liquidity will be needed to make a big company strugle, there are a lot of scenarios, bankrupcy or not bankrupcy, how simple is your vision

It's very simple, if they have the money then they will pay you and it will take as long as it takes. If they don't have the money and they are bankrupt, they don't pay you. Either way no fictional insurance company with a fictional insurance policy is needed.

[luctens]

and your faith so strong, of course when is the money of others what pinnacle keeps

As I said before, whether I have money tied up in this mess or not, it doesn't affect the way I look at it. If you really have any doubts about you getting your money and you think for a second that Pinnacle is having financial difficulties then you might as well withdraw all your money after this is resolved and stop betting altogether as if you are scared for your funds at Pinnacle then you will never have confidence with the security of your funds at another bookmaker ever again.

[tnewo]

. If you'd rather go with a different bookmaker with worse odds just because they are a bit better with IT, go ahead but you are obviously not as serious with your betting as you may have thought you were.

now trying to touch my pride. wow. I bet os soccer, asian handicaps, major leagues , there´s no diferences in payouts, i don´t know nothing about other sports but i can survive without pinnacle.
Please, stop trying to sell me pinnacle, for your own interest, because you are just a pinnacle´s fan with not comercial interest (what it makes more strange).
And thank you for you concer about my bookmakers selections

[tnewo]

As I said before, whether I have money tied up in this mess or not, it doesn't affect the way I look at it. If you really have any doubts about you getting your money and you think for a second that Pinnacle is having financial difficulties then you might as well withdraw all your money after this is resolved and stop betting altogether as if you are scared for our funds at Pinnacle then you will never have confidence with the security of your funds at another bookmaker ever again.

again thank you for your concern

[luctens]

luctens, most of your posts at SBR are in this thread, and the posts are coming from a shilling position/perspective.

I think you've informed everyone here on who you are.

It is blindingly obvious that Pinnacle is at fault here. While you were incorrect about them not releasing a statement, the people affected by this definitely want to hear more than the brief statement on Twitter.

If Pinnacle has any decency, they'll offer to compensate the affected parties with something.

Yet again somebody saying I have a connection with Pinnacle. Yet again no I don't.

I've already said that Pinnacle are at fault and I've already said that the agents aren't at fault and are powerless in this situation. If you've bothered to read through what I've said then you would see that but I've provided some balance and reasoning to the debate rather than the outright onslaught and moaning that a lot of you seem to like to indulge in. If I don't agree with you then I'm not afraid to put some opposing points across. If you don't like that then you need to grow a thicker skin.

You say again that you want more than the canned response from Pinnacle but you never actually say specifically what else you want from them. They said they have technical issues and are trying to sort it out. What else do you expect them to say or do? Do you want photos of the computer guys working on the problem? Details to the absolute minute detail of exactly what these technical issues are? What exactly do you want from them apart from what they've said already?

You seem pretty trigger happy with your requests, so also how much exactly in compensation are you looking from Pinnacle?

The reality is that they aren't going to compensate you with anything so don't get your hopes up on that at all. If there is a problem at a European bookmaker then they probably give out a free bet or something to fob people off and hope the mugs stay loyal to them but Pinnacle know that their customers are going to continue betting with them anyway and if there are any customers that will actually leave because of this and the decision of Pinnacle to give out a free bet actually persuades somebody to stay with them instead of leave then that's the sort of mug customer that Pinnacle aren't really interested in anyway.

[luctens]

now trying to touch my pride. wow. I bet os soccer, asian handicaps, major leagues , there´s no diferences in payouts, i don´t know nothing about other sports but i can survive without pinnacle.
Please, stop trying to sell me pinnacle, for your own interest, because you are just a pinnacle´s fan with not comercial interest (what it makes more strange).
And thank you for you concer about my bookmakers selections

again thank you for your concern

I see you're coming round to my way of thinking now, saying that you'll "survive" without Pinnacle. I never said you would never survive without Pinnacle, but if you're a serious bettor it's about thriving not surviving. Try telling your mates down the pub in a month's time when this has all blown over that you're a serious bettor but you don't bet with Pinnacle. That'll give them a good laugh. I wish you good luck on your post-Pinnacle betting career. You'll definitely need it.

[cash5000]

it's getting better. Now 60% of my funds are missing in PinBet88.

[dealer wins]

Day 9 now, I really do think something very serious is wrong with Pinnacle now.

[rangerz2478]

Over 48 hours ago I asked AC88 to contact pinnacle requesting a list of my pending wagers. So far, they have given NO update whatsoever. AC88 has been asking for an update on my behalf non stop (they tell me) and pinnacle has given the same old "looking into it" garbage with no update, or concern to address the issue whatsoever.

[tristan]

I read many commentaries where the discussion is about will some customers leave Pinnacle after that catastrophic episode... Honestly, even if i've been disgusted for the last days with the way things are going on, i must say i think i'll continue yet to use Pinnacle, simply because their odds are the best.
However, one would be wrong to think all that won't cause many damages to Pinnacle and its credibility/reliability. When their issues will be fixed (if they are fixed one day), i 'm convinced that Pinnacle (agents) will have to face massive withdrawals from Pinnacle accounts. Personnaly, even if i'll continue using Pinnacle, for sure i'll withdraw part of my balance (not satisfied at all with their new site that was imposed to us), and i'm sure many others will do too. Massive withdrawals requests at the same time so... And there should be complications so...That is only the beginning of problems i fear so...

[rangerz2478]

I am at the point where I am just beyond disgusted about the lack of transparency that pinnacle has showed throughout the process. I don't blame the agents at all, they are simply the middle man here. For this to go on as long as it has, and for pinnacle to flat out ignore simple requests like mine, without being able to provide reasoning for why they can't accommodate my simple request is shocking and appalling to say the very least.

[Raana]

Use your time to fill formal complaint to Curacao [complaints@curacao-egaming.com] [info@curacao-egaming.com] [Info@gcb.cw] [Herbert.coffie@gov.an] [joseito.silie@gobiernu.cw] and Malta gaming comission [http://www.mga.org.mt/support/online-gaming-support/] [complaints@lga.org.mt] [complaints.mga@mga.org.mt].
10 days without money is enough reason to be more insisting.
Anyway it's better than feeding that troll.

[tnewo]

Use your time to fill formal complaint to Curacao [complaints@curacao-egaming.com] [info@curacao-egaming.com] [Info@gcb.cw] [Herbert.coffie@gov.an] [joseito.silie@gobiernu.cw] and Malta gaming comission [http://www.mga.org.mt/support/online-gaming-support/] [complaints@lga.org.mt] [complaints.mga@mga.org.mt].
10 days without money is enough reason to be more insisting.
Anyway it's better than feeding that troll.

Thank you Raana, i have read about pinnacle is causing you some troubles http://www.sportsbookreview.com/foru...d-2ndhalf.html

I hope your problem will get fixed soon, but this situations is getting worst for all of us.
I really apreciated your post and please, keep us informed about the issue of your bets.

[Optional]

Use your time to fill formal complaint to Curacao [complaints@curacao-egaming.com] [info@curacao-egaming.com] [Info@gcb.cw] [Herbert.coffie@gov.an] [joseito.silie@gobiernu.cw] and Malta gaming comission [http://www.mga.org.mt/support/online-gaming-support/] [complaints@lga.org.mt] [complaints.mga@mga.org.mt].
10 days without money is enough reason to be more insisting.
Anyway it's better than feeding that troll.

Unfortunately all these people are just going to say they have no jurisdiction unless you hold an account with Pinnacle.

Plus it's not really smart for players using agents to start kicking up a fuss with regulators. It won't help and might just see even more restrictions placed over agent activities.

[tnewo]

Unfortunately all these people are just going to say they have no jurisdiction unless you hold an account with Pinnacle.

Plus it's not really smart for players using agents to start kicking up a fuss with regulators. It won't help and might just see even more restrictions placed over agent activities.

Yes you are right, but the end of the day, if pinnacle won´t pay, we have to do something, so we untill now are very patient despite the suspicious pinnacle lack of transparency, we can wait a little more, but pinnacle has to say how they are going to refund final costumers ( no matter the consider agent´s costumer;the final provider of service is pinnacle and we are their costumers).
They have to say when they are going to refund customers (directly or throug agentes) even the can´t get fix their tecnical issues (to say the least).
No matter their website will be operative to bet or not, their first obligation it´s to refund, the must to say clearly when (the exact date they´ll refund) and make a public statment compromising themselves to pay costumers (all, including those who use agents)
If the don´t do that what can costumers do? i wait for one or two weeks maximum, but it´s a matter of time costumers start to report authorithies. i can´t wait, but not for a long time, at least given the lack of transparecy of pinnacle

[tnewo]

Yes you are right, but the end of the day, if pinnacle won´t pay, we have to do something, so we untill now are very patient despite the suspicious pinnacle lack of transparency, we can wait a little more, but pinnacle has to say how they are going to refund final costumers ( no matter the consider agent´s costumer;the final provider of service is pinnacle and we are their costumers).
They have to say when they are going to refund customers (directly or throug agentes) even the can´t get fix their tecnical issues (to say the least).
No matter their website will be operative to bet or not, their first obligation it´s to refund, the must to say clearly when (the exact date they´ll refund) and make a public statment compromising themselves to pay costumers (all, including those who use agents)
If the don´t do that what can costumers do? i wait for one or two weeks maximum, but it´s a matter of time costumers start to report authorithies. i can´t wait, but not for a long time, at least given the lack of transparecy of pinnacle

"i can wait but not for a long period " i wanted to say, some problems editing text, sorry

[tnewo]

"i can wait but not for a long period " i wanted to say, some problems editing text, sorry

In fact, the main cuestion about this is pinnacle use agents to operate and not pay taxes in some countrys. Costumers pay taxes, pinnacle elude to pay, they have a big issue because if costumers report to authorities of european countrys (i´m not talking cuaracao) a lot of people has a lot to lose, pinnacle , agents,.........but costumers no, because we pay taxes on our benefits

[tnewo]

In fact, the main cuestion about this is pinnacle use agents to operate and not pay taxes in some countrys. Costumers pay taxes, pinnacle elude to pay, they have a big issue because if costumers report to authorities of european countrys (i´m not talking cuaracao) a lot of people has a lot to lose, pinnacle , agents,.........but costumers no, because we pay taxes on our benefits

so if pinnacle put oll of us in this situation, a very risky situation even for themselves, (internal revenue services of european countrys where they don´t pay taxes(to do that use agents, who has a lot to lose too ) , also fines of gambling comissions are not a joke) their tecnical issue it´s sure something bigger.
They have to honuour his first and main duty, refund all customers money, and then i if they can fix their betting website and continue their business.


I´m notafraid, i´m angry because pinnacle treat me like a fool.

[tnewo]

Unfortunately all these people are just going to say they have no jurisdiction unless you hold an account with Pinnacle.

Plus it's not really smart for players using agents to start kicking up a fuss with regulators. It won't help and might just see even more restrictions placed over agent activities.

internal revenue services of europe are not cuaraco, so we , pinnacle, agents and costumers have a lot to lose.
As i said fines of gambling comission of european nations are not a joke.
And a internal revenue service is able enough to challenges and defeat the trick of pinnacle( that thing we are only customers of agents). Even if we use agents, to internal revenue services we are costumers of pinnacle, agents are just middle man. So imagine all internal revenue services af all over being informed and reported about this.europe
I dónt want this scenario, but pinnaclae knows that excuse( this are not our costumers are not enough for well prepared internal revenued service´s workers and lawyers).
As i said, they must refund first, then do whatever they want with their new site.
do you know in some european countrys costumer it´s not fined if he bet in a bookmaker who operates without licence, but the bookmaker can be punish?. Right now this is the situation in some big european countrys, maybe it makes not sense, but it´s law in some countrys now
so not only costumers, pinnacle and agents has a lot to lose, so please pinnacle, fix the situation

[Optional]

Yes you are right, but the end of the day, if pinnacle won´t pay, we have to do something

This is just not going to happen. But if it did, you would not need to do anything. SBR would be leading the complaining and effort to get funds.

"i can wait but not for a long period " i wanted to say, some problems editing text, sorry

If you would like to close your AC88 account and be cashed out right now (assuming there can be agreement on your balance) I can contact their senior management and possibly get this done for you?

Let me know if you do and I'll PM you.

[andrew023]

This is just not going to happen. But if it did, you would not need to do anything. SBR would be leading the complaining and effort to get funds.



If you would like to close your AC88 account and be cashed out right now (assuming there can be agreement on your balance) I can contact their senior management and possibly get this done for you?

Let me know if you do and I'll PM you.

Would you be able to contact them on my behalf? I don't want to close my AC account as I don't see this as their fault. I just want to transfer my funds to matchbook, assuming my balance can be agreed upon. Please pm me if this is possible. Thank you.

[Optional]

Would you be able to contact them on my behalf? I don't want to close my AC account as I don't see this as their fault. I just want to transfer my funds to matchbook, assuming my balance can be agreed upon. Please pm me if this is possible. Thank you.

I don't think they will want to start changing things for individuals who want to stay using them and will need their data synced still. But if you or anyone else needs the money badly and wants out, I think I can make a case to ask them to sort that out for a few people. In particular with tnewo who is obviously very concerned and talking about trying to cause trouble for them, Pinny and remaining players.

[andrew023]

Understood, although this many days has me more concerned by the day. I'm quite certain there is no way pinnacle will not pay out...am I correct in thinking this?

[luctens]

Over 48 hours ago I asked AC88 to contact pinnacle requesting a list of my pending wagers. So far, they have given NO update whatsoever. AC88 has been asking for an update on my behalf non stop (they tell me) and pinnacle has given the same old "looking into it" garbage with no update, or concern to address the issue whatsoever.

We are already pretty sure that they have a problem tallying up figures on customer balances etc and that seems why it is taking so long, and the problems probably extend to transferring over other account details like pending bets as well and they are probably currently trying to retrieve this sort of data from a back-up system or whatever. So the reality is that the reason you're not getting a list of your pending bets is that Pinnacle currently probably don't even have a clue what your pending bets are.

[luctens]

Day 9 now, I really do think something very serious is wrong with Pinnacle now.

Thanks for the daily countdown. I think must of us can count to 9. So you're seriously suggesting that Pinnacle may have financial problems and and may not pay you at all? Obviously they have IT issues but nobody can seriously speculate that Pinnacle have gone to the wall unless they are a complete conspiracy theorist.

[tnewo]

We are already pretty sure that they have a problem tallying up figures on customer balances .

Are you speaking for pinnacle? who are that "we"? please let me know.

[luctens]

I read many commentaries where the discussion is about will some customers leave Pinnacle after that catastrophic episode... Honestly, even if i've been disgusted for the last days with the way things are going on, i must say i think i'll continue yet to use Pinnacle, simply because their odds are the best.
However, one would be wrong to think all that won't cause many damages to Pinnacle and its credibility/reliability. When their issues will be fixed (if they are fixed one day), i 'm convinced that Pinnacle (agents) will have to face massive withdrawals from Pinnacle accounts. Personnaly, even if i'll continue using Pinnacle, for sure i'll withdraw part of my balance (not satisfied at all with their new site that was imposed to us), and i'm sure many others will do too. Massive withdrawals requests at the same time so... And there should be complications so...That is only the beginning of problems i fear so...

Good for you for saying it as it is regarding Pinnacle. You're disgusted by what's gone on, but you will continue using them because they have the best lines. That's the harsh reality for the kind of bettor that needs Pinnacle.

Whether there's a big withdrawal wave or not, the withdrawals and the money are ultimately coming from Pinnacle with agents like Asian Connect just the middleman facilitating the transactions, nobody is seriously speculating that Pinnacle have financial issues and agents like Asian Connect usually process withdrawals within 5 minutes so even if there is a big withdrawal wave, maybe they take up to 30 minutes to process your withdrawal instead of 5 minutes. No biggie. If you want your money once this is resolved, you'll get your money and you'll get it fast.

[tnewo]

Thanks for the daily countdown. I think must of us can count to 9.t.

And show some respect for people who are in a bad situation, spacially if you are not in the same situation.

[Optional]

Understood, although this many days has me more concerned by the day. I'm quite certain there is no way pinnacle will not pay out...am I correct in thinking this?

I am personally very confident that is the case.

[tnewo]

Good for you for saying it as it is regarding Pinnacle. You're disgusted by what's gone on, but you will continue using them because they have the best lines. That's the harsh reality for the kind of bettor that needs Pinnacle.

Whether there's a big withdrawal wave or not, the withdrawals and the money are ultimately coming from Pinnacle with agents like Asian Connect just the middleman facilitating the transactions, nobody is seriously speculating that Pinnacle have financial issues and agents like Asian Connect usually process withdrawals within 5 minutes so even if there is a big withdrawal wave, maybe they take up to 30 minutes to process your withdrawal instead of 5 minutes. No biggie. If you want your money once this is resolved, you'll get your money and you'll get it fast.

as always you know everything, thank you, but they don´t make a statement saying that, Do you Know more about pinacle and ac than everyone in this world, even more than pinnacle and ac themselves

[luctens]

Are you speaking for pinnacle? who are that "we"? please let me know.

We (the SBR forum members) have had similar statements from both Asian Connect and Bill Dozer regarding problems transferring over figures etc, have you not read this thread?

I'd rather take their word for it rather than listen to conspiracy theorists.

[luctens]

And show some respect for people who are in a bad situation, spacially if you are not in the same situation.

I've always showed you respect, but I say it as it is and if you don't like that then you need to grow a thicker skin. You need to accept that not everybody is going to agree with you all of the time. I'm simply pointing out that it is completely boring and pointless to have a running clock on it. What is it tomorrow, day 10....

[tnewo]

We (the SBR forum members) have had similar statements from both Asian Connect and Bill Dozer regarding problems transferring over figures etc, have you not read this thread?

I'd rather take their word for it rather than listen to conspiracy theorists.

Conspiracy? who talks about conspiracy, it´s about refund costumers , the main and first pinnacle´s has, it´s all about his, money, that´s all, And they are not doing that, without explanation , people don´t care it´s about negligence or they do for any other reason,

[tnewo]

I've always showed you respect, but I say it as it is and if you don't like that then you need to grow a thicker skin. You need to accept that not everybody is going to agree with you all of the time. I'm simply pointing out that it is completely boring and pointless to have a running clock on it. What is it tomorrow, day 10....

You don´t show respect for dealer winss and another users, included me