Maintenance for Pinnacle (for accounts using Asian Connect), error message?

**tnewo** · 07-25-16, 06:12 AM

Originally posted by tristan

New site will never work on tuesday, stop dreaming ! After 11 days have you seen significant improvement?? I haven't. I would even say it is worth now. Thousands of euros are lacking in my balance. Some days ago money was lacking too, but that money appeared in pending bets (some bets that had already been settled yet), but now money is lacking and no pending bet appears... Worth as i said. To me, don't expect to use Pinnacle or recover your money this week, i'm convinced it won't work on sunday...

it would be grat the will fix for tomorrow, i am sceptical.
well, i´ll wait.
If they do their job i´ll withdrawall my money, if the don´t fix their mess , just is another proof thet are treating us like fools.

**4c3** · 07-25-16, 06:22 AM

Actually the new site already work. Even my balance is right, but if i want to bet, my acc is suspended.

2 weeks are unacceptable even if it works tomorrow. To rate Pin A+ seems a bit unfair to the other bookies which never mess their customers up.

**4c3** · 07-25-16, 06:26 AM

They said "Mon or Tues" so actually it could be fix today too! If you think about how much time is already past you could absolutely demand to get it fixed today and still being angry!

**tristan** · 07-25-16, 06:39 AM

Originally posted by 4c3

Actually the new site already work. Even my balance is right, but if i want to bet, my acc is suspended.

2 weeks are unacceptable even if it works tomorrow. To rate Pin A+ seems a bit unfair to the other bookies which never mess their customers up.

Sorry but no, one can't say that the new site works at the moment. Your balance may be right at the moment but it remains uncorrect for most of customers. My balance too was right some days ago, and now several thousands of euros are lacking...

**4c3** · 07-25-16, 07:03 AM

I feel like they just dont want to spent much recources for this issue. Of course there are many thousands ac accounts, but even manual they could fix the most if not all of them in 2 weeks. So what are the excuses for 2 weeks fatal issues? Account balance wrong? Not our fail, we dont work there. So, hurry up pin!

**tristan** · 07-25-16, 07:24 AM

What i fear the most is Pinny soon tells us it's ok, issues are fixed and balances are ok, whereas in reality there will be many balance errors... I hope i'm wrong but i fell we'll have to fight and complain to proove what the amount of our balance is...

**tnewo** · 07-25-16, 07:35 AM

Originally posted by tristan

What i fear the most is Pinny soon tells us it's ok, issues are fixed and balances are ok, whereas in reality there will be many balance errors... I hope i'm wrong but i fell we'll have to fight and complain to proove what the amount of our balance is...

in that case, no doubt they will be reported to the authorities of a lot of countrys where they are right now not paying taxes ( agents are for that, also to aviod to have a legal licence).
I already talk to a lawyer, he said me that he can´t promise i recover my money( he was sincer about this) but he assures me pinnacle and agents will get punished by internal revenue services ( thet have not pay taxes for years) and fined by gambling comissions ( they get costumers from europe without mandatory licence (that´s why agents exist).
As i said,, internal revenue services of europen countrys are not cuaracao courts.
So i wait they´ll fix it, i´m very calm, but i dón´t like to be trated as a fool.

**cash5000** · 07-25-16, 07:40 AM

I think Pinnacle's rating will not be lowered because it's only treated as minor error and no one's going to bite giant's hand for this

**tnewo** · 07-25-16, 07:43 AM

Originally posted by cash5000

I think Pinnacle's rating will not be lowered because it's only treated as minor error and no one's going to bite giant's hand for this

the question we all know it´s not a minor error, but a apalling negligence

**dealer wins** · 07-25-16, 10:11 AM

Well today my balance is showing correctly, I think I will wait until the later part of the week before I start betting just to be sure they have finally ironed out all their issues.

**jigger11** · 07-25-16, 01:12 PM

my balance is correct but you still can't withdraw the same old b/s answers that's the website isn't stable how much longer do the expect us to put up with this!

**andrew023** · 07-25-16, 09:20 PM

Shouldn't it be fixed by now?

**Zyk37** · 07-25-16, 11:26 PM

It's fixed. AC made me a new account. They told me I can bet now.

**cocojobo** · 07-26-16, 12:07 AM

Originally posted by Zyk37

It's fixed. AC made me a new account. They told me I can bet now.

Currently betting or not is meaningless because we cannot withdraw our money. I am waiting them to fix withdrawing issue, not betting anymore. My balance is currently right but still cannot withdraw. Nearly it become 2 weeks since we cannot withdraw.

**rangerz2478** · 07-26-16, 12:38 AM

Originally posted by Zyk37

It's fixed. AC made me a new account. They told me I can bet now.

I don't believe this unless you are a new customer that wasn't effected by the issue. What happened to the funds in your old account?

**4c3** · 07-26-16, 12:50 AM

"
Our site is performing some essential maintenance work from 26/07/2016 13:00 to 26/07/2016 15:00 (GMT+8) and it will not be available during this time.
We will be back shortly! We apologize for the inconvenience.
"

Are you really sure you are able to bet? Everybody need to get a new acc?

**Zyk37** · 07-26-16, 12:50 AM

Originally posted by rangerz2478

I don't believe this unless you are a new customer that wasn't effected by the issue. What happened to the funds in your old account?

Believe what you want. They create a new account and they transfered my money on it. My balance is correct. Contact AC.

**jigger11** · 07-26-16, 01:50 AM

can you withdraw? no point in betting if you can't access the funds

**cash5000** · 07-26-16, 02:43 AM

just asked them to withdraw, same old crap

**Zyk37** · 07-26-16, 02:49 AM

They told me that about withdrawal :

"Good Day!

Yes you may since you are already verified.
But as of the moment we cannot do any transaction involving Pinnacle/Pinbet88 since the website is still down.

Sorry for the inconvenience caused.

Thank you."

**tristan** · 07-26-16, 03:36 AM

Originally posted by Zyk37

They told me that about withdrawal :

"Good Day!

Yes you may since you are already verified.
But as of the moment we cannot do any transaction involving Pinnacle/Pinbet88 since the website is still down.

Sorry for the inconvenience caused.

Thank you."

I don't understand ?? on one hand they creat you a new account you can use to place bets, so that means website works and you can place bets now. But when asking for withdrawal website doesn't work any more, it's down??

**Zyk37** · 07-26-16, 04:00 AM

It's because there is an update...

**tnewo** · 07-26-16, 04:35 AM

they are playing games with us,
first scenario -they pinnacle and asiaconent88 both don´t want us to make withdrawal to keep us as costumers and avoid we go to other bookmakers while they fix their mess.
Second posibilty- they are (both pinnacle and asiaconect 88) so inncompetent that can fix this in a normal frame time and it´s true it´s impossible to make a withdrwal.
whether the first posibilty it´s true, or it´s the second one, they are no reliable anymore, at least for me

**Zyk37** · 07-26-16, 04:42 AM

Stop saying stupid things : I can bet, the problem is fixed. Just contact AC.

**tnewo** · 07-26-16, 04:47 AM

Originally posted by Zyk37

Stop saying stupid things : I can bet, the problem is fixed. Just contact AC.

Right now you can bet, but not make a withdrawal, i ask for a withdrawal one hour ago, and they said to me they can´t refund my money.
And the issue for me is get my money back, don bet in that PinnacleSports site

**tnewo** · 07-26-16, 04:48 AM

Originally posted by tnewo

Right now you can bet, but not make a withdrawal, i ask for a withdrawal one hour ago, and they said to me they can´t refund my money.
And the issue for me is get my money back, don bet in that PinnacleSports site

"We regret that we are still unable to process any transaction with Pinnacle as they are still fixing some technical issues on their end. Rest assured that we are in constant communication with them and we are working round the clock to resolve this matter.

Thank you and Have a nice day.
If you need any further concern, feel free to contact us anytime."

**tnewo** · 07-26-16, 04:53 AM

Originally posted by tnewo

Right now you can bet, but not make a withdrawal, i ask for a withdrawal one hour ago, and they said to me they can´t refund my money.
And the issue for me is get my money back, don bet in that PinnacleSports site

so what i have said it´s true, not stupid

**tnewo** · 07-26-16, 04:55 AM

Originally posted by Zyk37

Stop saying stupid things : I can bet, the problem is fixed. Just contact AC.

Right now you can bet, but not make a withdrawal, i ask for a withdrawal one hour ago, and they said to me they can´t refund my money.
And the issue for me is get my money back, don bet in that PinnacleSports site

so what i have said it´s true, not stupid

**Zyk37** · 07-26-16, 04:56 AM

Your account is not verified, that's why you can't.

**tnewo** · 07-26-16, 04:59 AM

Originally posted by Zyk37

Your account is not verified, that's why you can't.

Verified? they have all my documents, my account it´s verifeid, mi id is verified

**Zyk37** · 07-26-16, 05:19 AM

Ask them. I'm not AC.

**jigger11** · 07-26-16, 05:43 AM

I understand ac88 are checking all balances tally then they will be set up a new account for you - so you still can't withdraw

**cocojobo** · 07-26-16, 05:49 AM

Originally posted by Zyk37

Your account is not verified, that's why you can't.

If you read post, you can see here tons of people cannot withdraw money from Pinnacle accounts under AsianConnect for 2 weeks. How can you say that his account is not verified. Please read topic completely then make your comments.

**tnewo** · 07-26-16, 05:50 AM

Originally posted by jigger11

I understand ac88 are checking all balances tally then they will be set up a new account for you - so you still can't withdraw

my balance it´s right, what they said me is that thing about tuesday (today) it´s something that pinnacle said, not ac.

**tnewo** · 07-26-16, 05:51 AM

Originally posted by tnewo

my balance it´s right, what they said me is that thing about tuesday (today) it´s something that pinnacle said, not ac.

any transaction it´s imposible right now, they allowed betting, not transfer funds