Maintenance for Pinnacle (for accounts using Asian Connect), error message?

[luctens]

as always you know everything, thank you, but they don´t make a statement saying that, Do you Know more about pinacle and ac than everyone in this world, even more than pinnacle and ac themselves

What am I saying that isn't known already?

The withdrawals and money are ultimately coming from Pinnacle with agents like Asian Connect just the middleman facilitating the transactions. We know this already.

Agents like Asian Connect usually pay withdrawals within 5 minutes. We know this already.

Agents like Asian Connect have already assured you that you will get any withdrawals when this is resolved. We know this already.

If there is a big withdrawal wave, it is reasonably to expect a slight delay in withdrawal but 6 times the withdrawal time for them to process all withdrawals is very realistic so an expectation of a 30 minute withdrawal time when this is resolved is completely reasonable to expect.

I'm going on publically known information and making considered and reasonable judgements, not doom-mongering based on conspiracy therories.

[tnewo]

What am I saying that isn't known already?

The withdrawals and money are ultimately coming from Pinnacle with agents like Asian Connect just the middleman facilitating the transactions. We know this already.

Agents like Asian Connect usually pay withdrawals within 5 minutes. We know this already.

Agents like Asian Connect have already assured you that you will get any withdrawals when this is resolved. We know this already.

If there is a big withdrawal wave, it is reasonably to expect a slight delay in withdrawal but 6 times the withdrawal time for them to process all withdrawals is very realistic so an expectation of a 30 minute withdrawal time when this is resolved is completely reasonable to expect.

I'm going on publically known information and making considered and reasonable judgements, not doom-mongering based on conspiracy therories.

once againn thank you for your advicing, thank you for your knowledge

[Optional]

Maybe let them vent in peace now Luctens. Most of what you say is correct but it's normal for players to be annoyed about this and they just want to get it off their chests, not be told how reliable the problem company normally is. ;-)

[luctens]

Conspiracy? who talks about conspiracy, it´s about refund costumers , the main and first pinnacle´s has, it´s all about his, money, that´s all, And they are not doing that, without explanation , people don´t care it´s about negligence or they do for any other reason,

Even though Pinnacle are working fine for non-agent accounts and you have heard from reputable sources that these are technical issues and nothing else, you and others have been speculating that Pinnacle may have financial difficulties and that you may never see your money again. There's your conspiracy theory.

[andrew023]

You don´t show respect for dealer winss and another users, included me

IMO Luctens is respectful in his statements, he simply states the obvious of what many of us feel is going on with Pinnacld anyways. Although I have the suspicion that he may actually have some affiliation with Pinnacle...he is right that we can do nothing but wait. Although we would all like Pinnacle to be more transparent and there was a few things they could have done better before all of this happened, there is simply isn't much more Pinnacle should realistically do...if this drags on for past a month or so then it would be only right for them to figure out a way to refund us first.

[luctens]

You don´t show respect for dealer winss and another users, included me

I show full respect to everybody. Not everybody is going to agree with you all of the time. I will say it as it is and offer opposing views when I don't agree with somebody. If you don't like that, that's up to you.

[tnewo]

internal revenue services of europe are not cuaraco, so we , pinnacle, agents and costumers have a lot to lose.
As i said fines of gambling comission of european nations are not a joke.
And a internal revenue service is able enough to challenges and defeat the trick of pinnacle( that thing we are only customers of agents). Even if we use agents, to internal revenue services we are costumers of pinnacle, agents are just middle man. So imagine all internal revenue services af all over being informed and reported about this.europe
I dónt want this scenario, but pinnaclae knows that excuse( this are not our costumers are not enough for well prepared internal revenued service´s workers and lawyers).
As i said, they must refund first, then do whatever they want with their new site.
do you know in some european countrys costumer it´s not fined if he bet in a bookmaker who operates without licence, but the bookmaker can be punish?. Right now this is the situation in some big european countrys, maybe it makes not sense, but it´s law in some countrys now
so not only costumers, pinnacle and agents has a lot to lose, so please pinnacle, fix the situation

There a lot of thing that can be done, all we lost in that scenario

[andrew023]

Maybe let them vent in peace now Luctens. Most of what you say is correct but it's normal for players to be annoyed about this and they just want to get it off their chests, not be told how reliable the problem company normally is. ;-)

That's what I've said to him before ...lol...for most of us this is a just an outlet for our frustrations...I don't understand why Luctens must respond to our vents of displeasure, just gives off the impression that he is somehow connected to pinnacle...that along with his number of posts which mostly seem to be in this thread...lol, whether or not that is the case really isn't important.

[luctens]

IMO Luctens is respectful in his statements, he simply states the obvious of what many of us feel is going on with Pinnacld anyways. Although I have the suspicion that he may actually have some affiliation with Pinnacle...he is right that we can do nothing but wait. Although we would all like Pinnacle to be more transparent and there was a few things they could have done better before all of this happened, there is simply isn't much more Pinnacle should realistically do...if this drags on for past a month or so then it would be only right for them to figure out a way to refund us first.

Thanks for pointing out the obvious. I'm not disrespectful, I'm just straight talking and I've talked a lot more sense on this issue than the other posters put together. I will however again completely refute you saying I have connection with Pinnacle. You will see throughout this thread that I have been very fair on both sides and have criticised Pinnacle where criticism is due.

What you do know: Pinnacle have technical issues most likely due to transferring over account balances, pending bets etc to the new site. They have already said they are working on it. The agents have already said they are pressing Pinnacle to sort it out as soon as possible. Your money is obviously safe and you will get the money in the end but you don't know when. Your agent will tell you when there is any further update from Pinnacle. When the issue is fixed, you have the option to do what you like with your money.

What you can do know: Nothing. No point in contacting regulators as they won't help and it will cause more trouble than help in this situation. No point in nagging Pinnacle or your agent as they've already told you they will let you know when there is an update and you nagging them isn't going to change that. Just sit tight, wait for your agent to update you and then when you get access to your money, do what you want with it.

No further whining or moaning is going to change any of this so there really is no further comment needed from any of you on this thread until there is any further update to the status quo.

[luctens]

Maybe let them vent in peace now Luctens. Most of what you say is correct but it's normal for players to be annoyed about this and they just want to get it off their chests, not be told how reliable the problem company normally is. ;-)

I've said my peace in my previous post Optional. I'm simply trying to get players to realise that this isn't some end of the world situation and to provide a balanced and accurate view of what's going on. It seems that some posters want to be tickled and cuddled and told they are right every single time but they need to stop living in a fantasy land. Moaning and whining isn't going to solve anything and if they are really scared for their money in this sort of situation, they need to grow some balls as they are likely to find themselves in way worse situations with betting sites in the future.

[tnewo]

Thanks for pointing out the obvious. I'm not disrespectful, I'm just straight talking and I've talked a lot more sense on this issue than the other posters put together. I will however again completely refute you saying I have connection with Pinnacle. You will see throughout this thread that I have been very fair on both sides and have criticised Pinnacle where criticism is due.

What you do know: Pinnacle have technical issues most likely due to transferring over account balances, pending bets etc to the new site. They have already said they are working on it. The agents have already said they are pressing Pinnacle to sort it out as soon as possible. Your money is obviously safe and you will get the money in the end but you don't know when. Your agent will tell you when there is any further update from Pinnacle. When the issue is fixed, you have the option to do what you like with your money.

What you can do know: Nothing. No point in contacting regulators as they won't help and it will cause more trouble than help in this situation. No point in nagging Pinnacle or your agent as they've already told you they will let you know when there is an update and you nagging them isn't going to change that. Just sit tight, wait for your agent to update you and then when you get access to your money, do what you want with it.

No further whining or moaning is going to change any of this so there really is no further comment needed from any of you on this thread until there is any further update to the status quo.

There´s not point if pinnacle solves it in a reasonable period of time, giving information to costumers.
I don´t want to report authorities, but it takes too long and pinnacle treated us like fool.
Silence of pinnacle are your constant advertising of pinnacle piss me off dear luctens, so what i could tolerate for a long period of time, now i can tolerate for less time.
As i said, the first and main obligation of pinnacle is refund money to costumers, not fix their betting sistem, and be trasnparent towards costumers .

[rangerz2478]

We are already pretty sure that they have a problem tallying up figures on customer balances etc and that seems why it is taking so long, and the problems probably extend to transferring over other account details like pending bets as well and they are probably currently trying to retrieve this sort of data from a back-up system or whatever. So the reality is that the reason you're not getting a list of your pending bets is that Pinnacle currently probably don't even have a clue what your pending bets are.

1.) If what you are saying is true (and it very well may be) if they were honest and up front about it and had the decency to at least be transparent on the situation instead of feeding the same "checking on it" garbage that they have fed me since day one, id take far less of an issue. 2.) If what you are saying is true, (and it very well may be) wouldnt this give you MASSIVE concern about how the hell theyd go about solving this if they cant receive the data from the backup system? How in the world would they settle balances if they cant figure out pending wagers? I have never for a second been concerned about being "stiffed." But it IS incredibly concerning that they cant grant my request because of exactly what you said, they just dont have the info. And this in itself is incredibly alarming.

[rangerz2478]

Maybe let them vent in peace now Luctens. Most of what you say is correct but it's normal for players to be annoyed about this and they just want to get it off their chests, not be told how reliable the problem company normally is. ;-)

And if what he has been saying is true, how do you think theyd go about settling balances. You already said they SHOULD have a reliable backup system for these balances/wagers and yea, they should. But if they had one, id have my info by now and i dont. So lets for a second say they flat out cant get this data, what do you think would happen? I think at this point, ppl have a right to be worried. No, pinnacle is not running away with anyones money. But if they cant verify who has what, this is a massive, gigantic, problem.

[tnewo]

And if what he has been saying is true, how do you think theyd go about settling balances. You already said they SHOULD have a reliable backup system for these balances/wagers and yea, they should. But if they had one, id have my info by now and i dont. So lets for a second say they flat out cant get this data, what do you think would happen? I think at this point, ppl have a right to be worried. No, pinnacle is not running away with anyones money. But if they cant verify who has what, this is a massive, gigantic, problem.

That´s the point for me, people are asking about how they betting platform will work, assuming that the little tecnical issue will be solve soon.
Costumers problem is not bet or not to bet in pinnacle, it´s get our money back.
And the distaster and negligence of pinnacle seems to be unlimited
For me , refund it´s my priority

[cash5000]

I suggest to save webpages or copypaste MY BETS and STATEMENTS sections to your computers. In July 20 there's a random deduction from my account and no bets at all.

[cash5000]

I suggest to save webpages or copypaste MY BETS and STATEMENTS sections to your computers. In July 20 there's a random deduction from my account and no bets at all.

although it probably won't matter to AC, it's still better than nothing

[Alfa1234]

I suggest to save webpages or copypaste MY BETS and STATEMENTS sections to your computers. In July 20 there's a random deduction from my account and no bets at all.

Clearly they are having huge problems migrating the balances and syncing it with the pending and settled bets. Look at your statement in the new site, it's full of "migration adjustements". My balance is currently too high...

I can understand the tech issues, but I find it completely unacceptable they don't make a decent statement and leave us in the dark without any explanation at all about the exact nature of their problems.

[cash5000]

I remember that there was a case if you deposit 500 EUR to AC, then in bookmaker it shows you balance for example 450 EUR or so, but when withdrawing, you'll get right amount...I don't remember the AC's reasoning behind the smaller account balance, but maybe it's something now which may bother Pinn?

[Alfa1234]

You are talking about a leveraged account, like IBC-bet. Deposit 1k to AC, get something like 2k in the account but in actual money, it's worth only half that because the bookie uses leverage for betting. Pinnacle does not have this...I never understood the reasons why some bookies do, they could just as easily lower their limits.

[Optional]

An AC88 manager responded but was unable to give any more information than they have been telling players. And are unable to do any sort of manual cashout as I was requesting.

[tnewo]

Thank you for you effort and interest, i apreciate you has tried to find a quick solution

[yisman]

Yet again somebody saying I have a connection with Pinnacle. Yet again no I don't.

Repeating it does not make it the truth. Plain and simple.

You have not contributed anything constructive to this thread.

Players are rightfully concerned and your posts are simply out of line and would not make any sense if they were coming from an unbiased party.

[cocojobo]

I suggest to save webpages or copypaste MY BETS and STATEMENTS sections to your computers. In July 20 there's a random deduction from my account and no bets at all.

It happened at my balance too. I had 173.000 Euros and it reduced to 171.000 even I had no pending bets, I really cannot understand what they are doing. I have no pending bets currently. It become 7 days we cannot withdraw our balance and suddenly it go down 2000 Euros. What Pinnacle is doing? We cannot reach our old pure Pinnacle accounts. When these troubles will end?

Actually currently statement of Pin Bet, showing double of daily profit or daily loss for days after we passed Pin Bet, before Pin Bet times (before last friday) statements are correct. After we passed Pin Bet I lost about 2K (since last week) and it seems they double calculated it and deducted extra 2K from my total balance currently. They are so amateur. They are messing things up. And I have lots of money locked in their system. And we have no announcement when this will be fixed.

[dealer wins]

wow im worried about having £20K in there, you got £173000 jesus!!

[cocojobo]

wow im worried about having £20K in there, you got £173000 jesus!!

At least not pound, it is Euros.

[cocojobo]

This shows how they are calculating double of daily profit loss currently :

[jigger11]

God mate I feel for you I have around 5 grand and I'm pig sick with the situation I got done with point bet for 8 grand a few years ago but didn't expect to face problems with pinnacle it's scandalous

[cocojobo]

I always believed Pinnacle is most reliable company at betting industry. And I am betting lots of leagues I have high turnover. Thats why I hold that much money there. I do not think they will steal our money. However I feel really bad of course because of situation. I am waiting them to fix their issues. The only thing we can do currently is waiting.

The latest bug I reported here with pictures is so simple bug. I hope they are not that bad to fix these simple bugs in days.

What I can suggest you is take screenshots of your statements, bets and save them.

[jigger11]

I can't even logon since the change to pinbet88.com I asked Asian connect to retrieve my balance for me to see if it was correct and they say they can't do that for me.you must me worried sick mate but just hold in there!

[evo34]

Repeating it does not make it the truth. Plain and simple.

You have not contributed anything constructive to this thread.

Players are rightfully concerned and your posts are simply out of line and would not make any sense if they were coming from an unbiased party.

As far as I can tell, since joining three weeks ago, 90% of lucten's posts here have been to say: "Pinnacle is the best; you have nothing to worry about with Pinnacle" -- except he uses about 300 more words per post. That opinion is fine and in fact shared by many here. But why does this guy make 50 posts to explain that he thinks Pinnacle is solid? At best, it's annoying as fuk.

[andrew023]

Pinbet88 is now under maintenance...that's what it says on the site now...maybe it's a sign that this will get fixed soon?....

[cash5000]

I still can log in

[cocojobo]

Pinbet88 is now under maintenance...that's what it says on the site now...maybe it's a sign that this will get fixed soon?....

Still balances are wrong due to bug I reported above.

[andrew023]

I still can log in

Well is was only maintenance for 1 hr...lol...from 4-5am

I can login now too...well they got my balance closer to what it is now...only 2k short now...=)

[andrew023]

Btw can anyone tell me what these betpoints are for? I kinda like this site now...never knew about this forum...I usually have my 2 main forums I use...I guess this will be another now