Maintenance for Pinnacle (for accounts using Asian Connect), error message?

[luctens]

Yep, that is all pinnacle said in their pinnacle twiter account. And i´m sure yisman is not pleased at all.

do you have pinnacle keeping your money rigth now? because you seem to pleased defending pinnacle and telling us that all our concerns make non sense.

In your opinion, must pinnacle and ac have a insurance to compensate damages caused to their costumers?

No I'm not in the same situation as you but that doesn't affect the way I look at the situation. I'm not defending Pinnacle at all. I've not defended their poor IT capabilities and the only issues I've dismissed as nonsense are when unrealistic expectations are made.

I've already said in my previous post that it is completely unrealistic to expect companies to have insurance policies for these kinds of things. A bit of patience is in order here, not an insurance company to pay your money immediately. The issue is being resolved and you will get your money in the end.

[luctens]

And who said it´s going to last a week? Pinnacle told you? do you Know when it will be fix? and how many time is reasonable they keep money without permision? a week? a month? a year?

I haven't got a clue how much longer it will be but it's currently a week and you're expecting the insurance company to have already paid out, so it doesn't matter how much longer it takes, I was referring to your demand for Asian Connect to have insurance cover for a one week delay.

I never said that this situation is reasonable. It isn't reasonable whatsoever. But it is what it is, and the only thing you can do is wait.

[luctens]

and this is not a tecnical issue, this is a major ****** up, a total mess, a negligence,
a tecnical issue is your telecom company don´t work for half an hour

You can call it what you like. It doesn't change anything. You will still have to wait as long as it takes and you will still get your money in the end whatever term you want to associate with it.

[tnewo]

No I'm not in the same situation as you but that doesn't affect the way I look at the situation. I'm not defending Pinnacle at all. I've not defended their poor IT capabilities and the only issues I've dismissed as nonsense are when unrealistic expectations are made.

I've already said in my previous post that it is completely unrealistic to expect companies to have insurance policies for these kinds of things. A bit of patience is in order here, not an insurance company to pay your money immediately. The issue is being resolved and you will get your money in the end.

who said indmediatily? i´m not asking a compensation for a week, but it this negligence take 2 or 3 months, well..............banks pay interests, they had a money i couldn´t use, and it´s their fault, they should to compensate, for such a long period
or in the case they can´t get all the balance right, could be a lot of possibilities and given their negligence and lack of transparency, all are posible outcomes.

[tnewo]

I haven't got a clue how much longer it will be but it's currently a week and you're expecting the insurance company to have already paid out, so it doesn't matter how much longer it takes, I was referring to your demand for Asian Connect to have insurance cover for a one week delay.

I never said that this situation is reasonable. It isn't reasonable whatsoever. But it is what it is, and the only thing you can do is wait.

one weak delay?i´m not saying that . i´m talking about a insurance if it takes months, also i´f they dont pay the wole funds due to tecnical issues to verify balance or statementes, or for worse case tahn that, i´m not asking anything for a week

[luctens]

They finally said something.

You said they wouldn't.

You were wrong.

I am waiting for more, but like you, Pinnacle greatly disappoints everyone in this matter.

I said they wouldn't put out a public statement and as I said before, what they have put out is certainly not a public statement.

You are mistaken when you say I am disappointed with what Pinnacle has to say in their tweet. What they have said is all that they can say. You seem to have been expecting them to come out with a public statement with all the ins and outs of what's been going on etc, but that would serve no good whatsoever. You know it's to do with technical issues. They can give you a statement about all the codes and algorithms that have gone wrong and go into all the nitty gritty of their computer problems if you like, but it will still just boil down to the same thing, they have technical issues. So until those technical issues are fixed then there isn't really anything else they can say which is of any use.

[tnewo]

You can call it what you like. It doesn't change anything. You will still have to wait as long as it takes and you will still get your money in the end whatever term you want to associate with it.

you are the one who said some post before we will be back crawaling to pinnacle, you don´t have money in this PinnacleSports thing, do you enjoy being disrepectfull with us?

[luctens]

blaming the costumer again

I'm simply pointing out a very simple way with which the issue of not knowing what bets you've placed and how much has been placed could have very easily been avoided. It's pretty common sense stuff.

[tnewo]

Y

To the person saying they want a free bet as compensation from Pinnacle, no chance. You'll get an apology from your agent from the inconvenience, you'll be let back in your accounts, you're all get back to your betting as normal and that's it. It's not in Pinnacle's ethos to be like a Paddy Power sort of bookmaker who give a free bet out every time something goes wrong, and the fact is that whatever anybody is saying here, Pinnacle know they are a bookmaker that offers something that no other bookmaker does, so they know that these players will come crawling back in the end so there is absolutely no chance of any compensation from Pinnacle.

and i don´t want any free bet or something like that, i supose you are refreing to other person in that post, why are you like this with people who are in bad situation?

[tnewo]

It's not in Pinnacle's ethos to be like a Paddy Power sort of bookmaker who give a free bet out every time something goes wrong, and the fact is that whatever anybody is saying here, Pinnacle know they are a bookmaker that offers something that no other bookmaker does, so they know that these players will come crawling back in the end so there is absolutely no chance of any compensation from Pinnacle.

and maybe you would crawl back in this situation, not me,

[yisman]

You are mistaken when you say I am disappointed with what Pinnacle has to say in their tweet.

Well, that's not what I said. Try reading it again.

I'm not mistaken because I never said you are disappointed.

You have no reason to be disappointed.

You were certainly mistaken when you insisted they wouldn't tell people anything.

[luctens]

who said indmediatily? i´m not asking a compensation for a week, but it this negligence take 2 or 3 months, well..............banks pay interests, they had a money i couldn´t use, and it´s their fault, they should to compensate, for such a long period
or in the case they can´t get all the balance right, could be a lot of possibilities and given their negligence and lack of transparency, all are posible outcomes.

one weak delay?i´m not saying that . i´m talking about a insurance if it takes months, also i´f they dont pay the wole funds due to tecnical issues to verify balance or statementes, or for worse case tahn that, i´m not asking anything for a week

You seem to pretty eager to get your money and don't seem to be happy to wait 2-3 months for the money here:

“ifthey (ac) want to save their reputation they should start to considerpay customers from their own pockets and then they deal with pinnacleand ask pinnacle for a compensation."


“Maybebettors should demand agents refund our money even before pinnaclefix their mess.”

So are you wanting your money back from the insurance company now or can they wait 2-3 months to see if the technical issues get sorted?

[tnewo]

Well, that's not what I said. Try reading it again.

I'm not mistaken because I never said you are disappointed.

You have no reason to be disappointed.

You were certainly mistaken when you insisted they wouldn't tell people anything.

luctens is not a customer who has her money frozen. he is here for fun, to tell us pinnacle is the best and we have to wait, he also tend to point that we are not so smart and because of that he provides us some good advices. He is a great guy

[luctens]

you are the one who said some post before we will be back crawaling to pinnacle, you don´t have money in this PinnacleSports thing, do you enjoy being disrepectfull with us?

I'm not being disrespectful at all, I'm just saying it as it is. The bookmakers you mentioned previously as Pinnacle substitutes are poor alternatives to Pinnacle and you couldn't come up with any others so that proves my point that if you are a serious bettor, then like it or not, Pinnacle is a must.

[tnewo]

You seem to pretty eager to get your money and don't seem to be happy to wait 2-3 months for the money here:

“ifthey (ac) want to save their reputation they should start to considerpay customers from their own pockets and then they deal with pinnacleand ask pinnacle for a compensation."


“Maybebettors should demand agents refund our money even before pinnaclefix their mess.”

So are you wanting your money back from the insurance company now or can they wait 2-3 months to see if the technical issues get sorted?

i mean if the situation it´s not fixed in 2 or 3 months, my english is poor but you understood what i mean,

[luctens]

and i don´t want any free bet or something like that, i supose you are refreing to other person in that post, why are you like this with people who are in bad situation?

It's very simple. You won't get a free bet from Pinnacle and you will realise if you are a serious bettor then you have no choice but to continue betting with Pinnacle. I don't know what your issue is with me saying it as it is.

[tnewo]

I'm not being disrespectful at all, I'm just saying it as it is. The bookmakers you mentioned previously as Pinnacle substitutes are poor alternatives to Pinnacle and you couldn't come up with any others so that proves my point that if you are a serious bettor, then like it or not, Pinnacle is a must.

ohhh my good, if they don´t know when could refund money´s costumers, come on give me a break, people here has some troubles with pinnacle and ac, please enjoy your time providing your valuable advices to others who want crawl back with you to pinnacle or wherever

[luctens]

and maybe you would crawl back in this situation, not me,

I'm sure the majority of people right now in your situation are saying exactly the same thing and probably intend on acting that as well. What I'm simply saying is that when reality hits home and you look at the real alternatives out there and compare them with Pinnacle, you will realise then that you can't leave them off the table.

[tnewo]

It's very simple. You won't get a free bet from Pinnacle and you will realise if you are a serious bettor then you have no choice but to continue betting with Pinnacle. I don't know what your issue is with me saying it as it is.

i don´t want a free bet, i´m not a bonus hunter, what i quoted it´s because you used the disrepectfull thing about costumers will crwaqling back; you undertood me , but you enjoy annoying people

[luctens]

Well, that's not what I said. Try reading it again.

I'm not mistaken because I never said you are disappointed.

You have no reason to be disappointed.

You were certainly mistaken when you insisted they wouldn't tell people anything.

"I am waiting for more, but like you, Pinnacle greatly disappoints everyone in this matter."

Seems pretty clear to me.

[tnewo]

I'm sure the majority of people right now in your situation are saying exactly the same thing and probably intend on acting that as well. What I'm simply saying is that when reality hits home and you look at the real alternatives out there and compare them with Pinnacle, you will realise then that you can't leave them off the table.

Reality? i bet in major soccer leagues, rigth now there are lot of asian bookies, exchanges, come on, this issue it´s about pinnacle´s neglignece, not a chat about wich bookmaker has better lines.

[luctens]

i mean if the situation it´s not fixed in 2 or 3 months, my english is poor but you understood what i mean,

No I didn't understand what you meant. I understood that you wanted the money back now from the insurance company but whether it's now or in 2-3 months, there is no insurance company and it's a ludicrous request so you need to just be realistic that you will get the money at some point and wait for further updates.

[luctens]

i don´t want a free bet, i´m not a bonus hunter, what i quoted it´s because you used the disrepectfull thing about costumers will crwaqling back; you undertood me , but you enjoy annoying people

If you don't like the way I say things then that's up to you, but it is an appropriate analogy as there will be many people that will probably look elsewhere after this is sorted and try their hardest to get on with the same profits without Pinnacle, but then reality will kick in and they will come back to bet with Pinnacle even if they don't like Pinnacle's website or IT capabilities.

[luctens]

ohhh my good, if they don´t know when could refund money´s costumers, come on give me a break, people here has some troubles with pinnacle and ac, please enjoy your time providing your valuable advices to others who want crawl back with you to pinnacle or wherever

You really need to get this into context. Pinnacle have not gone bankrupt or anything, they just have technical issues and you will get your money in the end. Pinnacle have been in business for 18 years and you base whether they are a bookmaker to bet with based on a week's worth of technical issues. I look at the long term 18 year view of their company rather than the very short-sighted 1 week view that you take when assessing if they are a bookmaker to bet with.

[tnewo]

No I didn't understand what you meant. I understood that you wanted the money back now from the insurance company but whether it's now or in 2-3 months, there is no insurance company and it's a ludicrous request so you need to just be realistic that you will get the money at some point and wait for further updates.

oh my god, you must be the worst lawyer in the world, i said what serious companys does when the causes some damages to their costumers, in this case, pinnacle and ac has to refund the money, no matter what, if they can´t, and it take long, (months) they have to request their insurance to do that and compenaste costumers.
If they don´t have insurance they will be a negligent people, or if they don´t want to refund the money because they are in a situation of power (costumers the weak side) well, they will be abusing the costumers,
do you understand?

[tnewo]

You really need to get this into context. Pinnacle have not gone bankrupt or anything, they just have technical issues and you will get your money in the end. Pinnacle have been in business for 18 years and you base whether they are a bookmaker to bet with based on a week's worth of technical issues. I look at the long term 18 year view of their company rather than the very short-sighted 1 week view that you take when assessing if they are a bookmaker to bet with.

you sound like a comercial, let people choose the bookmaker, but before that, first the money back
and history is that, history, we are talking about money

[yisman]

luctens, most of your posts at SBR are in this thread, and the posts are coming from a shilling position/perspective.

I think you've informed everyone here on who you are.

It is blindingly obvious that Pinnacle is at fault here. While you were incorrect about them not releasing a statement, the people affected by this definitely want to hear more than the brief statement on Twitter.

If Pinnacle has any decency, they'll offer to compensate the affected parties with something.

[luctens]

Reality? i bet in major soccer leagues, rigth now there are lot of asian bookies, exchanges, come on, this issue it´s about pinnacle´s neglignece, not a chat about wich bookmaker has better lines.

You have already said what your best substitutes to Pinnacle are, you don't seem forthcoming with any others and your seemingly best choice of substitutes are no match for Pinnacle.

You talk about Pinnacle's negligence. Nobody is seriously questioning Pinnacle having any financial difficulties so I assume you mean their negligence in their IT problems. Let me tell you something. Pinnacle are crap at IT. Big news. You already knew that before and you were still betting with them.

You say this isn't about which bookmaker has the best lines but you say that because of these issues you are going to stop using Pinnacle and use other bookmakers. When all of this has blown over and Pinnacle have their site working again and back to normal like the rest of the bookmakers, if you are a serious bettor then you will be back looking at what the best lines are for your selections and you will quickly find that Pinnacle have consistently better lines than the rest and realise that leaving them out is leaving money on the table so in terms of you saying you will be leaving Pinnacle, when the dust has settled, whether they have the best lines or not is really all that with matter in the end.

[luctens]

oh my god, you must be the worst lawyer in the world, i said what serious companys does when the causes some damages to their costumers, in this case, pinnacle and ac has to refund the money, no matter what, if they can´t, and it take long, (months) they have to request their insurance to do that and compenaste costumers.
If they don´t have insurance they will be a negligent people, or if they don´t want to refund the money because they are in a situation of power (costumers the weak side) well, they will be abusing the costumers,
do you understand?

Pinnacle will refund the money to you at some point, of that there is no doubt. Pinnacle have the money, so there is no insurance policy needed to payout the money whatsoever.

If Pinnacle didn't have the money and had gone bankrupt then obviously nobody gets their money and there is no insurance policy that will payout on going bankrupt.

So we have the two possible outcomes where Pinnacle either has the money or they don't have the money, one of which an insurance policy isn't needed and the other where an insurance policy is useless so your fictional insurance policy simply is redundant in this situation.

[tnewo]

You have already said what your best substitutes to Pinnacle are, you don't seem forthcoming with any others and your seemingly best choice of substitutes are no match for Pinnacle.

You talk about Pinnacle's negligence. Nobody is seriously questioning Pinnacle having any financial difficulties so I assume you mean their negligence in their IT problems. Let me tell you something. Pinnacle are crap at IT. Big news. You already knew that before and you were still betting with them.

You say this isn't about which bookmaker has the best lines but you say that because of these issues you are going to stop using Pinnacle and use other bookmakers. When all of this has blown over and Pinnacle have their site working again and back to normal like the rest of the bookmakers, if you are a serious bettor then you will be back looking at what the best lines are for your selections and you will quickly find that Pinnacle have consistently better lines than the rest and realise that leaving them out is leaving money on the table so in terms of you saying you will be leaving Pinnacle, when the dust has settled, whether they have the best lines or not is really all that with matter in the end.

advertising pinnacle has the best lines, the best payouts again and again.
Come on man, stop advertasing, and about the future, please, tell me who is going to win next cahmpions league, make yourself useful
now luctnes knows my future, and where i will be betting next year

[tnewo]

Pinnacle will refund the money to you at some point, of that there is no doubt. Pinnacle have the money, so there is no insurance policy needed to payout the money whatsoever.

If Pinnacle didn't have the money and had gone bankrupt then obviously nobody gets their money and there is no insurance policy that will payout on going bankrupt.

So we have the two possible outcomes where Pinnacle either has the money or they don't have the money, one of which an insurance policy isn't needed and the other where an insurance policy is useless so your fictional insurance policy simply is redundant in this situation.

you are the manager of pinnacle? do you have acces to their bank statements? Please

[luctens]

you sound like a comercial, let people choose the bookmaker, but before that, first the money back
and history is that, history, we are talking about money

History is a good barometer of a company and the longer a good history they have, the more reputable the company is. If you stopped using a bookmaker every time it had a few technical issues, you'd hardly have any left to bet with at all. You've just got to accept and expect that when betting online that these things will happen from time to time.

[tnewo]

Pinnacle will refund the money to you at some point, of that there is no doubt. Pinnacle have the money, so there is no insurance policy needed to payout the money whatsoever.

If Pinnacle didn't have the money and had gone bankrupt then obviously nobody gets their money and there is no insurance policy that will payout on going bankrupt.

So we have the two possible outcomes where Pinnacle either has the money or they don't have the money, one of which an insurance policy isn't needed and the other where an insurance policy is useless so your fictional insurance policy simply is redundant in this situation.

come on, it´s not needed bankrupcy, just a temporal crisis liquidity will be needed to make a big company strugle, there are a lot of scenarios, bankrupcy or not bankrupcy, how simple is your vision

[tnewo]

and your faith so strong, of course when is the money of others what pinnacle keeps

[luctens]

advertising pinnacle has the best lines, the best payouts again and again.
Come on man, stop advertasing, and about the future, please, tell me who is going to win next cahmpions league, make yourself useful
now luctnes knows my future, and where i will be betting next year

Yet again saying I've got some relationship with Pinnacle. Yet again no I don't. I've been very fair in what I've said on both sides of the argument but I'm realistic to what bookmakers are available and if there was a bookmaker that offered the same or better lines than Pinnacle and had a better website than them, I would there in a shot. But the reality is that there isn't. Any of the bookmakers that have a better website have worse lines so I am realistic in that I have to deal with technical issues now and again in order to get the kind of odds Pinnacle gives. You can't have it all and if I have to choose between the quality of the lines and the quality of the website, if I was a recreational punter then I'd go for the flashiest lights. But I'm not so I go with the crap website but with the lines to make up for it. If you'd rather go with a different bookmaker with worse odds just because they are a bit better with IT, go ahead but you are obviously not as serious with your betting as you may have thought you were.