My horror with 5dimes.com !!!

[Korchnoi]

Kor,
Do you know the Tony story? Its one of the best human storys in the offshores. Tony was a player. At first he was a small player just another guy. But he was sharp. He became a big sharp player and one of the most feared players anywhere. He then bought a book; 5Dimes. He is not an Oxford grad but he could of done great at MIT.

So yes, Tony is a great guy and 5Dimes is a great book. Do you watch SBRLines? 5Dimes many times has an opinion on a game and you can get some sweet value.

That's all swell. I repeat:

Did they prove he opened multiple accounts? How was he able to circumvent the rule? How did he put 100x the max straight wager in parlays? What's with asking Romaine to deposit more money, were they going to take that too? Did 5Dimes provide you with any of the chat logs that Romaine requested??

[Bill Dozer]

We all want to know if Tony is a lying sleezebucket or not. I don't care that he eventually paid, any rational human being (sleezebucket or not) would have under the circumstances (ie the negative publicity).

The last 5Dimes money complaint here was over a year ago. 5Dimes' credit card processor had charged a good chunk of credit card clients twice for a single deposit. This was very unfortunate and stressful for players. Before it was fixed, some were saying that 5Dimes stole from their account, not realizing it was a double charge glitch and something that can happen with normal retail purchases. Of course, 5Dimes chose the processor which means it operates on behalf of the book.

Players had to wait 6 days (if I recall) to get their money back since the processor couldn't immediately produce a list of how much or who was debited meaning 5Dimes couldn't pay them through a different method case by case.

After everyone was credited, Tony offered to pay each player for their trouble. Most got whatever they said their stress was worth. Some players understood and declined and some asked for $50 bucks for a bounced check. Others got free-plays for thousands. Some players received $700 cash free and clear. I think the player who gave the most feedback here on the issue stopped short of updating everyone that he received a freeplay for about $1500.

There was no press release on the resolution and no one was asked to post they got X number of dollars as compensation.

[tacomax]

Even more kudos to 5dimes for keeping quiet about that one. Although it was not directly their fault, they appeared to have refunded people very generously indeed. And just about every other company in the world (and we're not just talking sportsbooks here) would have been singing loud about the compensation paid back to their customers.

[bigloser]

That's all swell. I repeat:

Did they prove he opened multiple accounts? How was he able to circumvent the rule? How did he put 100x the max straight wager in parlays? What's with asking Romaine to deposit more money, were they going to take that too? Did 5Dimes provide you with any of the chat logs that Romaine requested??

Clearly the answer is no he didn't have multiple accounts.

[Korchnoi]

Clearly the answer is no he didn't have multiple accounts.

Well I don’t want to beat a dead horse here (where’s the outrage!?). Suffice to say, I think Bill Dozer is being extremely kind.

[Bill Dozer]

Clearly the answer is no he didn't have multiple accounts.

Anytime family members utilize the same oversight on the same bets during the same timeframe in Challenger Tennis, the book is going to look at multiple accounts. We did not look at this as part of the dispute because being able to submit multiple bets made it a moot point. The argument was that technically the player could not circumvent limits because there were no limits. All three accounts that bet the parlays received credit for all parlay winnings.

[SBR_John]

Anytime family members utilize the same oversight on the same bets during the same timeframe in Challenger Tennis, the book is going to look at multiple accounts. We did not look at this as part of the dispute because being able to submit multiple bets made it a moot point. The argument was that technically the player could not circumvent limits because there were no limits. All three accounts that bet the parlays received credit for all parlay winnings.

This is why you play at A rated books.

[jjgold]

I play only at pioneer books regardless of the rating, although pioneer books should all be A's

[Korchnoi]

This is why you play at A rated books.

Oh, so there was a legitimate issue of multiple accts. I was working under the impression Tony made that up, my bad. I certainly feel better now.

[freebie]

You really think the player won and 5dimes kept their good reputation?

What if romaine never came to SBR for help and pressure 5dimes?
Tony will continue to be GOD and say the very same thing to all winners are nothing but Fucking pricks whom try to beat him at his own lines.

[romaine]

You really think the player won and 5dimes kept their good reputation?

What if romaine never came to SBR for help and pressure 5dimes?
Tony will continue to be GOD and say the very same thing to all winners are nothing but Fucking pricks whom try to beat him at his own lines.

I would probably have gone to CR to armwrestle the money out of Tony!

Honestly, I had a Costa Rican lawyer ready to file complaint for me because I didn't believe I had any other chance.

All kidding aside: I don't believe that what happened to me is common practice at 5dimes.com. From the very first moment I chatted with Tony it became pretty clear that this was more of a personal issue (and not about multiple accounts) for him since his software totally let him down.
That's pretty much everything for me to say in this Thread except one more time thank you to all the Users and Moderators here who did and didn't support me and especially Bill Dozer who is the real God, hero, .... [insert appropriate word of your choice] in this matter. I really can't thank Tony for paying me out but I want to add that without him having an open ear and mind no-one, not a Dozen Bill Dozers or a Squad of Forum Moderators, would have turned this thing around. I don't want to keep this Thread on Top since everything is resolved but whoever feels like it can certainly contact me via PM.

[jjgold]

Books only pay when forums get involved, otherwise they tell the player to go fuk themselves.

[imgv94]

What a great thread!! After reading this it makes you feel like a industry insider..

[insidious]

Okay I logged onto 5Dimes and noticed that the software made a mistake on all the NBA lines for 12/31/06. So what I did was place a parlay wager on all those games for a payout of $45000+ and won. Since it is thier mistake for placing those lines on thier site should I still get paid for thier mistake? I got paid initially but then they took it away. I have not talked to customer rep yet. But what is everyones thought on this issue? Should I try and fight it or let it be? Shouldn't they honor the lines they posted even though it is a mistake? I mean if I made a mistake and place the wrong wager even after comfirming my wager it would still be honored whether win or lose.

[insidious]

5Dimes Rules and Policies-
(All wagers are final once accepted by 5Dimes and confirmed by the player.

All wagers placed on events with obvious erroneous lines resulting from human error will be graded no action.)

It says nothing about computer or software errors.

[sergfro]

Okay I logged onto 5Dimes and noticed that the software made a mistake on all the NBA lines for 12/31/06. So what I did was place a parlay wager on all those games for a payout of $45000+ and won. Since it is thier mistake for placing those lines on thier site should I still get paid for thier mistake? I got paid initially but then they took it away. I have not talked to customer rep yet. But what is everyones thought on this issue? Should I try and fight it or let it be? Shouldn't they honor the lines they posted even though it is a mistake? I mean if I made a mistake and place the wrong wager even after comfirming my wager it would still be honored whether win or lose.

email: assistance@sportsbookreview.com

Bill Dozer and the SBR crew will help ya out...GL

[Dark Horse]

Insidious. Books are protected against lines that are obviously wrong. Pointless to take a shot at them under those circumstances, because you can only lose.

[insidious]

That's what I thought but I was hoping that they would give a free play credit or something for having all my money tied up in those wagers that didn't mean anything and not being able to wager on anything for a couple days. I wonder though in the case that I would have lost any of those wagers would I get my money back or would it be considered a loss since I did place and verify my wager and had it pending until the outcome of those games.

[Dark Horse]

My take is that you took a huge risk if all your money was tied up. Unless the wagers were cancelled before the game(s), you were at the mercy of the book, and almost certainly would have lost your money if your bets had lost.

[Bill Dozer]

My take is that you took a huge risk if all your money was tied up. Unless the wagers were cancelled before the game(s), you were at the mercy of the book, and almost certainly would have lost your money if your bets had lost.

The bets couldn't lose... Well maybe they could if there were a record in overtime periods.

Insidious,
Could you share your wagers with the board so they can better understand your complaint?

[MrX]

That's what I thought but I was hoping that they would give a free play credit or something for having all my money tied up in those wagers that didn't mean anything and not being able to wager on anything for a couple days.

Yes, I'm certain they feel really bad about having your money tied up while you were taking a $45k shot at them. They're probably discussing what kind of a bonus to give you this very moment. Let us know how big it is when you get it.

[5 star bomb]

is this true? If so why is 5 Dimes rated so high on the sbr rating list?

[durito]

is this true? If so why is 5 Dimes rated so high on the sbr rating list?

read the thread

[purecarnagge]

this is a year old. Grow up guys.

[5 star bomb]

read the thread

I dont have time to read thru 230+ replies in this thread. Was just looking for a cliff notes version

[HedgeHog]

Why bump a year old thread if you can't even take the time to read it?

There's lazy. There's being a prick. And then there's being a lazy prick.

[5 star bomb]

ok

[durito]

5Dimes has decided to credit Romaine and the other Austrian accounts in full for these parlays. Payment will be sent today.

5Dimes believes it was clear to Romaine that the limit was $200. The player asked for an increase in limits but was told that was as high as 5Dimes would allow on minor league tennis. 5D's caps on parlays have always been the same as allowed on a single bet but this changed about a week earlier with 5Dimes' new software. The player was able to get 100x the straight limit down on parlays. (This software is now corrected and will apply correct limits.)

5Dimes felt the limit was clear and that the player used the parlays to circumvent. However, 5Dimes has always been able to say that if they book the bet, they pay the bet and want to continue to do so without debate. They acknowledge that the rules did not address this exact situation and they recognize that the matter was not addressed when it needed to be.

I personally give credit to 5Dimes for this customer-is-always-right conclusion. I do agree that the player should be paid since he was able to put his funds at risk and also agree with 5Dimes that the player knew he was circumventing limits, at least initially. This might be the industry's very first 20k+ Challenger Tennis parlay.

cliffs notes for

[2Pac]

Tony from 5dimes is a dirty mexican bastard

[5 star bomb]

you have bad experience with Tony 2pac?

[greek]

is his situation ok now?

[exstatman]

However, 5Dimes has always been able to say that if they book the bet, they pay the bet and want to continue to do so without debate.


That line is a load of crap. They voided a horse bet that was timed before a race ran and refused to pay. I asked SBR's help and was promised a response that never happened. Due to this and a few other issues, the account was closed by me, so even if they were to reverse, it would do no good. This was the first time I had an A rated book cancel a winning bet well after the bet was accepted and the event was completed.

[Justin7]

Exstat,

is there more to your story than that? Why did 5dimes claim the wager was canceled?

If it was this slam dunk - a fair wager bet on time that was dishonored, Bill Dozer would raise a sh*tstorm (as would I).

[BigBollocks]

Exstat,

is there more to your story than that? Why did 5dimes claim the wager was canceled?

If it was this slam dunk - a fair wager bet on time that was dishonored, Bill Dozer would raise a sh*tstorm (as would I).

They have always taken shots with their horseracing department Justin. One of my buddies in the business had several of his bets cancelled, and when he called to inquire he was told that 5D went by DRF times. Oddly enough, none of his losing bets were cancelled that were posted after the DRF times. He called back, and was told that "sometimes they go by DRF times, and sometimes they go by actual post times." No joke. After inquiring further, he was told to go **** himself and to go play elsewhere if he didn't like it.

While it's no secret that 5D's customer service is atrocious, it has also been known by online horseplayers for some time that 5D takes shots with their horseracing. A more clearly defined rulebook, better software, and faster horse grading would be required from me before I EVER thought about giving them my business again.

Hopefully you can inquire on this poster's account in such a way as to improve their horseracing practices for all Justin and SBR...

[INVEGA MAN]

very interesting. I think I learned something from reading about 5dimes