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Duplicate ghost wagers were identified myself and supervisor Fredrick going through a couple of days were my figure was off my thousands. During this time
I was wagering between $50-240k per day. These wagers were logged 2-6x times within seconds of one another. This was a result of receiving error messages - ie line changed and no confirmation of wager going through, wager couldn’t be placed due to another instance of it being opened etc. however after receiving these messages the wagers were going through and as a result were placed multiple times.
Email sent to mgmt:
Betonline mgmt already said the will not do anything additional.
I received confirmation from my VIP Host, Denzel Thomas, over the weekend that BetOnline is unwilling to take any further action regarding the duplicate live wagers or provide any incentive consideration on January crypto deposits.
Before I escalate this matter externally, I want to clearly summarize the facts in one consolidated communication.- Total Deposits (Life-to-date): $230,265
- Credits Issued by BetOnline (Jan duplicates): $19,915
Time Period: 12/15/2025 – 1/31/2026
Management previously proposed a 50/50 split on duplicate wagers. However, that split did not occur based on the actual breakdown of the duplicated activity as seen above and broken down in the attached spreadsheet.
Below is the aggregated data, which I have compiled across multiple email threads and supervisor conversations:
Duplicates (2x) – $45,696.00
50% Allocation
User: $22,848.00
BetOnline: $22,848.00
Wagers 3x Duplicates – $14,977.50
67% User / 33% BetOnline
User: $9,975.02
BetOnline: $4,942.58
Wagers 4x Duplicates – $8,380.00
75% User / 25% BetOnline
User: $6,285.00
BetOnline: $2,095.00
Wagers 6x Duplicates – $1,875.00
80% User / 20% BetOnline
User: $1,500.00
BetOnline: $375.00
Total Duplicates: $70,928.50
User Portion: $40,608.02
BetOnline Portion: $30,260.58
A true 50/50 split would total $35,464.25 each and a proportionate breakdown would have been $40,608.02. That is a difference of $15,549.25 assuming a 50/50 split or $20,693.02 applying for a prorated breakdown based on duplicate allocation.
I wasn't trying to make a huge deal and was very flexible by accepting a 50/50 split, but the fact of the matter is I was not provided a 50/50 split as clearly show by the data provided. The difference between what was proposed and what was effectively applied is significant. The platform-generated duplication issue disproportionately impacted me, and the resolution does not reflect the originally communicated framework.
I recognize there were several one-off conversations across multiple supervisors. However, I have now consolidated all data into one transparent summary. The numbers are clear and I've attached a spreadsheet which provides every duplicate wager your platform made between Dec 15th , 2025, and January 31, 2026, each credit that was applied to my account as well as my deposit history.
This situation is not equitable. I am confident that a neutral third-party mediator or industry watchdog would reach the same conclusion.
I am asking one final time for BetOnline to revisit this and make the 50/50 resolution whole.
If I do not receive a substantive response by Wednesday, February 18th at 5:00 PM, I will proceed with escalating this matter to appropriate third-party watchdog communities and editors for independent review.
I would strongly prefer to resolve this directly and professionally.Leave a comment:
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There is NO customer service with Bookmaker.........You cannot reach a human.......Originally posted by nbaguy23Leave a comment:
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Great news to start the weekend OP! Glad you got your funds back. Happy to hear the bet online didn't take any sides per se and focused on the facts! Sucks fraudsters like this exist that can turn good customer service to stingy and unruly, like Bookmaker for example.Originally posted by coach_jones85Leave a comment:
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UPDATE
I received another call from BOL and it was overwhelmingly positive. The BOL rep was extremely apologetic about the whole situation, and revealed that:- He personally reviewed all of the phone calls on my account going back to October (Including the Jan 14 incident and the Oct 9/23 calls from the other BOL rep). He indicated it was clear that the Jan 14 calls were not from me and that the Oct 9/23 were not described correctly by the BOL rep on Monday.
- Moreover, he said that my situation - in particular, the change of the account registered email that allowed for the rapid succession of Jan 14 events - was a shortcoming in the BOL security protocols.
- He indicated that this case had been very helpful for the BOL fraud team, as it has identified protocols improvements needed for account info changes that they are already making.
- He changed the account credentials back to the original, providing me with renewed account access, and we implemented some additional security measures together.
- ALL FUNDS WERE RETURNED TO ACCOUNT and I WAS ABLE TO WITHDRAW ALL FUNDS ALREADY.
While the past couple of weeks were very stressful, in the end, I am happy to reaffirm that BetOnline continues to be a top tier offshore sports book. Thanks to everyone for your concern and help towards a resolution. Going forward, I will try to contribute to the forums where I might be of use. Have a great weekend!Leave a comment:
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True. Was regular problem 4 or 5 years ago.Originally posted by Krashman
To their credit they made the majority of people I knew about good again after investigation.
The "investigations" became a mental stress test for victims after a while though. Once some smart types caught on that they could fake it and get paid twice. BOL had to hammer every claimant, usually accusing them of being involved as part of the process. Was horrible for innocents but it was to the books credit they took every claim seriously.
I hope that "old BOL" attitude is back for Coach Jones here.Leave a comment:
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I remember that sort of thing happening frequently back then.Originally posted by vampire assassin
And balances vanishing just like the OP
The old BOL may be back.Leave a comment:
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That was 15 years ago. A lot different time then...........Now, good luck.......Originally posted by vampire assassinLeave a comment:
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About 15 years ago, my BOL account was hacked by an insider (I presume). While I was logged in, I saw my balance keep dropping 4k at a time. I called CS and asked them to lock it, and they failed to do it. Over the next hour, about 30k was transferred to Poker and promptly dumped. BOL did restore my balance a few days later.Leave a comment:
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A couple of tips when dealing with books on issues like this.
Don't be offended by this. These are as much for the helpful contributors and other non-posting readers as they are for you personally. As you have already made your bed with this case.
1) Try to present yourself as wanting to do anything you can do to HELP THEM feel reassured you are not part of the problem. No need to be asking for evidence to be handed over as they will almost never do it. If they have not ruled out the possibility you are attempting fraud, or some real life associate of yours has pulled a fraud on you, no book is going to give you any information that might help anyone get away with it better next time.
This is policy at every book and even more strictly adhered to at US licensed books than offshore.
2) If they are telling you about recordings and asking questions it shows that they are actually investigating the situation and not just blowing you off. Acting like you want to help them resolve any questions in their mind is the way to go. Arguing like they must be stupid/corrupt to even think that way is not going to change their mind or get you anywhere further.
If mediating, I would have suggested saying something like "I cant recall anything like that ever happening. Can we listen to tape together and maybe we can work out what you are hearing."
3) If you are completely closed minded to the idea that you could have had your email hacked or had a "friend" steal this money from you, they will just see you as unreasonable and not willing to investigate all possibilities like you are demanding that they do. Tell them why you think it's unlikely. Not that it is impossible. And don't act offended that they would dare to insinuate it. Of course they need to investigate that possibility thoroughly in order to get their bosses to approve giving out 100K. Help them do it is the way to go.
4) Avoid trying to look like all you are doing is wanting to find proof that they are cheating you or lying to you. If that is true, well they wont give it to you anyway. And refer to point 1) about how books almost never hand over proof anyway.
It's a pointless endeavor for the victim to act this way. If their investigation ends with a definite no, that's the time to ask them to help you take it further by providing more info to help chase down the perp.
5) Writing public messages calling their honestly into question as an "update" after each interaction is only going to make them less likely to speak to you at all and result in them making their decisions behind closed doors.
6) Understand that helpful posters "supporting you" with blanket statements about an inside job or saying you should demand this or that have zero financial interest in your case and are mostly wanting some entertainment from the story. Ignore them. Don't engage with them. Be seen as wanting to solve the problem not create drama.
and lastly... in more than a decade mediating sportsbook complaints I can't think of any big legitimate offshore book being swayed to pay someone just to shut them up on online forums. Dodgy books yes, but not the big ones.
100k is a lot of money, convincing BOL that they should take full responsibility for the loss will take working with them to build a justification an accountant could accept to release those funds as a write off loss. Emotions, threats, demands don't get people anywhere. Bean counters make the final decision.
I wish I could still mediate offshores as I think you would have a lot more chance here by having a representative doing most of the talking for you. This thread is now definitely no positive help to you as you go through the process of working this out.
Leaving the accusations, theories, analysis and public pressure out of it unless you already have had a hard denial of claim and already have as many facts as possible from them is the way to go.
Rip in afterward if you don't like the response to try and get a second hearing. Spending all your bullets before the target is even mounted is bad strategy. And that's what you are doing here.
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Cause we all know here that sportsbooks are never, ever wrong and security and customer satisfaction are their top priorities, lol. In their eyes OP constructed a "fraud withdraw" in attempts to defraud the book and get double the money which yeah a heist idk who anyone with their own 6 figures would try to do.Originally posted by stake1
OP, unfortunately this is what I suspected. Someone called in either knowing how much you had via a screenshot (I believe that you were tight on your security however) or maybe the inside employee angle is viable again and they knew how to get past their own security using your info. Maybe someone saw your info years ago and was planning this.
More unfortunate that it sounds like you're subject to the court of bet online rather than common sense. Hoping you get to hear those recordings yourself and get some answers on the trace.Leave a comment:
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Thank you for the response! I have made many of the demands/requests you mention above, including:Originally posted by stake1
What was email address changed to?
One of the phone reps during my first evening of calls (Jan 17) answered with an email that was the same as mine, but added numbers to the end. (e.g. jordan@gmail.com to jordan965@gmail.com). However, all of my subsequent demands/requests to confirm this information by email and phone have not been responded to (BOL has not sent a single email since Jan 14 event).
What phone number was used for fraud?
Every BOL phone rep from Jan 17 to present has refused to give any details whatsoever (not even country codes). The rep who called me yesterday (first inbound, Jan 27) said that he would share this the "fraud-number" but he promised many things - from a simple case number to recordings of all phone calls to BOL related to my account - It has been over 24 hours since our call, and I am still getting shutout - BOL has sent ZERO in writing , now 14 days after the fraud date, Jan 14.
Was registered phone number changed?
Although there have been at least two BOL phone reps who refused to answer the question, all others I asked indicated that the registered phone number was not changed. It is clear to me that the Jan 14 fraud path looked something like this.
From all of my detective work - “Chain of events” (could change slightly with information BOL has been holding)- Fraudster contacts BOL phone support
- BOL changes my registered email (which functioned as my account 2FA) to a fraud-email
- Fraudster uses “Forgot password” (likely on-site)
- Reset link goes to fraud-email
- Fraudster sets a new password and logs in
- Withdrawal(s) initiated
- 2FA / approval prompts go to fraud-email
- Withdrawal(s) approved
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This is asinine, why would you steal $100k plus from yourself as a long time Bet Online gambler. If I was you, would demand the email address used to take over your account. also ask if the phone number on your account was changed. You could’ve stated it already, sorry if I missed it.Leave a comment:
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Update (from yesterday's call with BetOnline Security / Financial Services)
Yesterday (Tue, Jan 27)—13 days after the Jan 14 takeover/liquidation of my BetOnline (BOL) account, and 10 days after my discovery and first outbound calls and emails requesting immediate action (Jan 17)—I received the first inbound communication from BOL: a ~45-minute phone call from E███ representing BOL Security / Financial Services. Based on timing, this appears to have happened only after the situation gained some visibility online (seriously: thank you to those who helped get eyes on it).
1) The call opened professionally — and included a promise
The opening exchange was straightforward:
BOL: "I'm E███ from BetOnline Security / Financial Services..."
Me: "Glad to finally hear from you. Have you actually read my Jan 17 / Jan 21 emails?"
BOL: "Yes—and I'll send you a follow-up email after this call acknowledging the investigation status... [and provide a case number]."
E███ then asked standard identity-verification questions. Once satisfied, his tone shifted.
2) Accusations and alleged prior activity
After verifying me, E███ began pressing the idea that I must have "shared" my information:
BOL: "Who did you give your information to?"
Me: "What information?"
BOL: "Your personal information and account details. Your information was used to access the account on Jan 14."
When I pushed back, E███ claimed he had proof:
BOL: "I know you shared your information because I have recordings of your phone calls..."
Me: "Are you referring to me answering BOL's security verification questions—most recently on Dec 5?"
BOL: "No—on Oct 9 and Oct 23, we received calls from some other phone number (not your registered number) where someone was operating your account using your account information—and I can hear you [on the recordings] in the background, in the room. I'll let you listen to the recordings."
At this point, I was incredulous. The very idea is absurd: that I'm somehow "in the room" while another person is "operating [my] account" (what this term means exactly, was never explained by E███ during call), with my voice audibly present in the background.Extra details for those enjoying the ride: I'm still reconstructing Oct 9/23, but my early review has me working from my condo both days—no guests, no appointments, no in-person anything. Until the Jan 14 fraud, I had every reason to believe I was the only person who had ever operated my account, and BetOnline had never given me any prior indication otherwise.
Key observation (why this matters): If EXXX's story were true (it isn't, but let's play along for a moment), it points to either:- (a) a serious security breach BetOnline never communicated to me until now, or
- (b) a policy/TOS issue for allowing multiple users of a single account (their rules state: "Only one account is allowed per person, family, household and IP address").
In either case, BetOnline failed to notify me of suspicious activity on my account.
Moreover, to the extent BetOnline is trying to connect Oct 9/23 to Jan 14, their own framing concedes that the Jan 14 email change, password change, and withdrawal(s) were not initiated by me through the authenticated channels I used for 8+ years, but rather via phone-driven activity by an unidentified third party using a non-registered number with no access to my registered email/2FA.
Regarding these recordings of phone conversations related to my account, my response was simple: produce everything ('release the files').
Me: "Please preserve and produce all relevant phone recordings and logs tied to my account—especially anything tied to Jan 14."
To be as direct as possible :- I have never provided my BOL account credentials to any person (friend, family member, or otherwise), except when BOL representatives requested information for security checks / identity verification.
- In 22 years as an adult, I cannot think of a single instance where I've shared credentials for any sportsbook, banking, or financially sensitive account—unless it was explicitly required for account origination, verification, or access.
- The idea that I'm "in the room" while someone else is "operating my account," with me audibly present in the background, is flat-out preposterous.
3) By the end, BOL walked back the promised written follow-up
Despite the early commitment to send a basic post-call email and case number, by the end of the call E███ backtracked and said I would only receive an email "once the investigation is complete." E███ was also evasive about providing a case/ticket number during the call. As of now, I still do not have one.
As of now (Wed, Jan 28 - D14)- I still have no account access / case number.
- BOL has still not provided any acknowledgment in writing of the Jan 14 fraud and/or resulting investigation.
- BOL has still not provided a single written response to any of my questions.
- I still have no withdrawal destination details / TXIDs (if crypto), and no clear explanation for how credential/contact changes were allowed without normal verification/alerts.
I'll keep updating this thread. If any mods/admins want documentation privately (to help remove any doubts, whatsoever), I'm happy to provide directly.
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There has to be an exact log of what happened. BOL will probably start off by saying you withdrew money yourself, or were careless with the password (and good luck proving that you weren’t hacked - it’s your word vs theirs), but if you actually CAN prove your password and device were never compromised, BOL will have to refund every single dollar and apologize.
Step 1 would be to get BOL to truly cooperate, so you did the right thing by posting here. If you posted the story on Twitter/Reddit I’m sure it would get a lot more attention.
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That seems ultra more likely, and they won't tell you what email it was changed to I assume? Anyone who you know well enough that would call them and pose as you?Originally posted by coach_jones85
Personally, I'm not in the robbed by a betonline employee boat. Your account was still active enough I doubt any employee would be that stupid to pull off without you noticing. And we likely would've heard of it far before unless it was truly some new employee gone rogue.Leave a comment:
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Seems obvious you were robbed by a Bet Online employee. Who else could change a near decade account email without a single notice.Originally posted by coach_jones85
Preventing you access to log back in? Red flag. Without following up and providing you the BTC transaction id’s? Red flag.
If you don’t get a phone call from them within 24 hrs, I would escalate this on your own. Sbr is good but would take it everywhere and especially places where Bet Online does business.Leave a comment:
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Hey brother - thanks for the insights and good wishes!Originally posted by nbaguy23
For what it’s worth, the “hacked email” angle is actually, in my honest opinion after 10 days of digging, one of the least likely. My Gmail already had strong multi-layered controls (2FA, geo + new-device re-auth), and and I’ve found zero evidence of unauthorized access—or even recent access attempts. What did happen is the fraudster(s) somehow managed to get the registered email on the BetOnline account changed — after which, my Gmail (the only registered email on the account for the previous 8+ years) wouldn't be bothered with any notifications or alerts!Leave a comment:
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Crazier still - according to multiple BetOnline phone reps, the three main fraud actions - change of email, change of password, withdrawal - were all completed within a few hours, at most.Originally posted by Igor_1965Leave a comment:
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Have not changed email / phone number since account created in 2017.Originally posted by Vene1616
One of the more disturbing elements of this case is that my email (registered to account) and phone did not receive a single notification during any of the Jan 14 fraudulent activities - change of email, change of password, withdrawals, etc.
A typical login from a new web browser or a withdrawal would ordinary initiate several notifications - has always been part of the authentication process.Leave a comment:
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W T F how is this possible just before a sizeable w/d- the registered email was changed (not by me)
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As someone else mentioned, this sounds like an inside job from someone who had access to his email. Betonline can't possibly know that his email was compromised-this scenario could also play out by someone who maybe hadn't played in a while, forgot their password, and wanted to take their $ out. A delay in getting funds is considered an inconvenience by most.Originally posted by Vene1616
That's security in general imo annoying when you don't need it and great when you do. I agree bo should move to sms text for changing info or withdraws even and maybe security questions. BM makes you upload documents for any change which is way secure and would prevent against someone simply breaching an email where they could take everything like this. Sorry OP, if you do get that hash id and could trace ownership of the address you could possibly file an internet crimeLeave a comment:
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Withdrawal processed.... via crypto.... less than 24 hours after account credentials have been changed... without direct confirmation from the account owner who played for several years (and I'm guessing never changed those credentials before)?
This is negligence so gross by the 'security' at BOL the top guy there should be fired immediately, and a real expert hired to look for leaks like this.
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Thank you very much for the outreach - I will update the thread once I hear from them with information.Originally posted by OptionalLeave a comment:
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He replied to say he has escalated this for you.Originally posted by coach_jones85
SBR can no longer provide mediation services for non US/CA licensed bookmakers but he, or someone in management there, should come back to you directly.Leave a comment:
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Thank you very much!Originally posted by Optional
I pinged the Betonline rep, Dave Mason, for you and asked that he have a look at this thread and hopefully offer some help or advice.
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I pinged the Betonline rep, Dave Mason, for you and asked that he have a look at this thread and hopefully offer some help or advice.Originally posted by coach_jones85
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During the regular college football season, I check account many times per week. My last wagers were placed before the National Semi-finals (Jan 8/9) - I placed bets on both games. I was leaving the large balance to make a large multi-click wager on the National Championship game.Originally posted by 2Sweeet
Thanks for your interest and support.
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Keep us updated makes no sense at all. Sounds like a inside job. Do u check your acct everyday? Or do you sometime not log in for weeks at a time?Leave a comment:
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On a fundamental level, I do not understand how a fraud investigation could be "closed" without communicating with me directly.
Originally posted by miaplus3Leave a comment:
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Thanks for the reply and positive energy. Agreed that retrieving funds may be a longshot; I still want to know the sequence of events to protect myself in whatever ways possible. Crazier, I still have zero access to the account whatsoever.
"What bothers me the most is that there was NO email or text saying that the password has changed."
I have received nothing whatsoever. The Support reps claimed an attempt at a phone call was made to me on January 14th (no pickup).
Originally posted by miaplus3Leave a comment:
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Sorry man, that sucks. I think you will be swimming upstream on this one. Yes, forensically getting to where & how the takeover occurred may give you some relief so that your other accounts are safe. Getting the funds back is a longshot. That is nature of crypto transaction. There is no source of authority that would be willing to help & do the things required to unmask the culprit. What bothers me the most is that there was NO email or text saying that the password has changed.Leave a comment:
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