All Betonline.ag, Sportsbetting.ag and Lowvig.ag Issues

[Optional]

Dogsrule2025 any update on your issue?

[SportsBettor5]

Their lines sag slowly on the new website.

There is no way to refresh.

You just have to wait.

It was not an issue with the classic interface.

If during this lapse period, you bet one side that is moving that way, you will get that message, but if you bet the side that is getting moved against they will accept it at that old number, even though it had moved.

They know about this and it is an extremely shady practice by them.

Essentially a disguised way to rip unsuspecting people off who don't have a line service to see what their actual line is.

Adding my voice to this chorus. BetOnline, fix this problem!!

[Optional]

This is actually comical

I'd take the fact they are communicating with you and telling you it will be fixed as solid.

If the rep has some personal issue and took a few days off it wont change that. They are good to their word there usually.

[littlekona]

Entry level customer service is awful like they do not understand. Today first Day of Churchhill Downs Racing and they didn't have available and CS acts like im requesting some 5th tier track and I need to request it lol...I mean obviously its some error but to get them to understand frustrating. That said it's easy most trusted place for payouts offshore still A+ book. Isolated frustration but overall best

[Dogsrule2025]

This is actually comical

[Dogsrule2025]

Customer service keeps telling me to be patients, JG will follow up with me shortly. Meanwhile, he’s missed 3 target dates and no eta. Awesome customer service! I feel stupid I have them
the amount of business I did.

[Dogsrule2025]

I was hoping to have had resolution with Betonline by now. Last Wednesday 4/15 CS Manager, Jonathan (aka JG not JC) reached out and informed me they would be honoring my Dec duplicate wagers. I would need to sign a legal agreement acknowledging this would be it and the situation would be final.

He went on to state he would have an update regarding the agreement by 4-17. He followed up on Friday, and informed me it would likely be Monday 4-20. Then I didn’t hear from him until Last night. However in reaching out to VIP Services and CS, I was informed he was in meetings all week and would not be available until mid next week. Another rep told me he was ooo as he was opening up a new office. Then last night I received an email from JG, apologizing saying he had taken some time off and was back catching up on things and hope to have an update for me today. It’s 6:17pm est and I haven’t heard anything from him. CS said he’s not in the office or available online. Crazy unprofessional…..not sure what could be going on

[Dogsrule2025]

I didn't read all of the posts but did it take you 2 months to realize this was happening?

No, it was figured out within a couple of weeks. I spoke with a supervisor, Fredrick, who spent a lot of time with me on the phone working through a reconciliation process. Also, once we fixed the one week worth of duplicates, I went back through every week and found additional
ones. Everything had been reconciled for January and mgmt said they were not willing to review December (15th-31st) which is when the issue started.

The manager, Jonathan Cordero (JC), reached out to me
on 4/15 indicating mgmt will honor the Dec duplicate wagers and would get back to me by 4/17 with resolution. He pinged me on 4/17 and said it will likely be 4/20. I’m still
waiting to hear back from him and will keep the forum updated on the status.

[Frank]

I didn't read all of the posts but did it take you 2 months to realize this was happening?

[Dogsrule2025]

If you’re thinking about using Betonline - please read:
Acct: B4403545

Beware, I’ve worked with VIP host, Denzel Thomas (worthless) and sportsbook manager, seemed like a nice guys at first, but then said he wasn’t responsible for grading issues etc. he told me to work with my VIP host, lol.

over a period of 7 months I deposited about $250k with $0 deposits. With the help of a great supervisor, Fredrick, we identified that my live wagers were being duplictated - sometimes 2-6 times within a period of seconds.

Dec 2025: $14k in duplicates
January 2026: $56k in duplicates

Keep in mind if these were prorated, it would be about 70%/30% as there were instances where it replaced a wager 3- times. However mgmt credited 50% of January duplicates ~$28k, which I wasn’t going to argue since they were willing to meet me about half way. This took hours upon hours to reconcile. I had to manually go through each ticket, send numerous emails, place numerous calls while waiting on hold for supervisors and even needed to go to Twitter in order to capture the attention of Adam Burns. However, they were unwilling to do anything for the December duplicate wagers. This to me is no different than stealing. How can you have a policy Agree to split the difference with the January wagers will not apply the same policy to the December wagers. I highly recommend staying away from this book as I truly feel it is run by incompetent and misleading people. Please DM me if you have any questions or wanna talk specifics thank you and good luck.

[Dogsrule2025]

Title: BetOnline – Inconsistent Handling of Duplicate Wagers (December vs January)

Sportsbook: BetOnline

Issue Type: Dispute – Duplicate Wagers / Inconsistent Resolution

Summary:

I am seeking assistance regarding a dispute with BetOnline involving duplicate wagers that were handled inconsistently between December and January.

Details:

• In December, duplicate wagers were placed on my account due to what appeared to be a system or processing issue, which replicated live wagers creating 2-6 duplicate tickets within a matter of seconds. These wagers were not intentional and resulted in large financial impact.
• In January, the same issue occurred again under similar circumstances. After review, BetOnline acknowledged the issue and issued credits for the duplicate wagers.
• At that time, I was informed by management that once the credit was issued, the matter would be considered resolved.
• Based on that precedent, I requested that the December duplicate wagers be reviewed and handled consistently.
• BetOnline declined and stated that their “management decision is final” and no adjustments would be made for the December wagers.

Key Concern:
The December and January incidents are substantively identical, yet they were treated differently. This appears to be an inconsistent application of policy and prior management guidance.

What I Am Requesting:

• A fair and consistent review of the December duplicate wagers ($14k in duplicate wager and received $0 in credit)
• Resolution in line with how the January incidents were handled ($56k in duplicate wagers and was credited $28k per mgmt)

Supporting Information:

I can provide:

• Account history (December and January)
• Examples of duplicate wagers
• Communication with BetOnline, including management responses

Additional Context:

I have attempted to resolve this directly with BetOnline, but have been told the decision is final. I am submitting this here in hopes of independent review and assistance.

Thank you for any guidance or support.

[Dogsrule2025]

Anyone know of any respectable Panama attorney? I’m considering taking legal action against Betonline regarding the glitch in their platform that created dozens of duplicate love wagers. They settled a portion of them but if theu
were prorated (ie some of them made 3-6c duplicates but split 50/50). I have a case for at least $15k

[Dogsrule2025]

Permanently closed my account with Betonline and it feels good to be done with them, that’s for sure. Overall terrible company - comps and bonus’s were a joke, VIP host Denzel Thomas was a joke, and they lost a player over not being consistent and crediting me $7k in duplicate live wagers which were a result of their platform glitch in Dec, but did acknowledge and comp the $28k for January. Seems like a good business decision, losing a player that deposited $250k in 7 month period. Adam Burns and Dave Mason jokers

[Dogsrule2025]

Betonline chose to not honor any of the duplicate wagers that took place the final 2 weeks of December, which is odd considering they did for the month of January.

I must say, Betonline was extremely inconsistent and unprofessional dealing with this situation. My VIP host, Denzel Thomas, was a total dud. On 3 occasions he did nothing and actually told me Mgmnt denied my request and the decision was final. Only for me to escalate each one of those and get them resolved in my favor. There are some really great people at the company - Fredrick, Jessie, Chris R and Adam Burns seemed like a nice guys but then removed himself. Dave Mason is a total dbag /land Daysi is a joke of a supervisor. I would be surprised if she has a 9th grade education. After speaking with her this week, she thought our call was disconnected and proceed to talk shit about me to her colleagues for 2 minutes. Lol.

My request to Adam Burns and Denzel Thomas was to deactivate my account permanently or ban me. Whatever is needed to ensure they never get another dollar from me.

I’m closing they are jokers, I deposited $250k over a 7 month period. They lost me for life over $7k. After acknowledging and honoring credits due to issues with their platform duplicating and replicating live wagers..

good luck if you play with them. Comps’s suck mgmt suck but there are some good people Moede’s in there

[Dogsrule2025]

Optional - when I actually take a step back and look at this situation, as well as the one with Bookmaker. I realize how ridiculous this all is…..

Ive given Betonline $250k in deposits, they acknowledged and credited me 50% of January duplicate wagers but won’t address December (the same exact issue occurred) and yet I’m supposed to be grateful. Only in this industry, it’s absolutely insane. This is simply subjective when it is a clearly black and white issue.

[Dogsrule2025]

Optional besides Adam Burns and Dave Mason who are both visible on twitter, I don’t know if there any other individuals to escalate to which is the reason I chose to file a complaint with Panama authorities. Adam was extremely helpful with getting the January duplicates resolved. I’ve messaged Dave Mason on twitter, but he only responds to gambling question and praise -and chooses to ignore my comments. I certainly won’t hold my breath, as I don’t expect them to do anything.

If I’m looking at this wrong, please keep me honest. My question why is Betonline not being consistent? They've already acknowledged there was a platform glitch error that led to dozens of my live wagers being duplicated, sometime 2-6x, from 12/15-1/31. Why honor credits to only 4 of the 6 weeks? There is no logic whatsoever from my vantage point

[Optional]

That's a fine choice too. I hope you get through to someone who sees the same sense.

[Dogsrule2025]

I hear you Optional, but the issue I have is more about principal at this point. I’ve accepted the fact I’ve given them
a quarter million in business.

My issue is that on 3 occasions I had hit a brick wall, only to have someone from mgmt and do the right thing. For January, there was $56k in duplicate wagers and they credited me $28k which was very fair.

What we are currently talking about is $14k in duplicates for 2 weeks in December. There is no reason I should have to eat that entire amount. If they issue a $7k credit then everything life to date is split and fair.

[Optional]

If I was you trying to bet big money and having to use an offshore outlet, I'd probably want to keep using Betonline enough to reluctantly just take the half win on this issue. From all you have posted it does sound like the contacts you have been dealing with genuinely have hit an internal brick wall. They will have a boss whether they present as the big cheese or not. From my experience, looking at those responses you have gotten, they are not just brushing you off not wanting to try. It sounds toi me like they would if they could but they can't. Just food for thought.

[Dogsrule2025]

Optional I here you brother. The issue is the inconsistency from the sportsbook and their management. On three occassions I was told by supervisor, Daisy, and VIP, Denzel Thomas, this is closed per management and they will not reopen your dispute case. Each time, I was able to get someone in management to open, review, acknolwedge, and credit my account. That is itself is absurd and shows they have zero policy or governance. I filed a complaint with Panama gaming authority. See email below:

To the Junta de Control de Juegos
Ministry of Economy and Finance
Republic of Panama
Dear Sir/Madam,
I hereby submit a formal complaint regarding a dispute with an online gaming operator licensed under the jurisdiction of Panama.
My Name: Patrick McDermott
Location: United States
Betonline Acct Number: B4403545
Date of Issue: 12/15/25-1/31/26 (all disputes in question between 1/1-1/31 have been successfully resolved)
Amount in Dispute: $14,000
Operator Information
Licensed Entity: Blue High House S.A.
Operating Company: Betonline.ag
Registration Number: 620693
Regulator: Junta de Control de Juegos
Summary of Issue
On January 19, 2026, with the assistance of a supervisor (Fredrick), I identified a significant number of duplicate live wagers on my account. These wagers consisted of multiple identical bets placed within seconds of one another, resulting in discrepancies totaling several thousand dollars. The supervisor acknowledged this as a platform-related malfunction and confirmed that such wagers should be credited.
I was advised to review additional wagering activity for similar issues, which required several hours of manual review across hundreds of wagers. I subsequently identified a substantial number of additional duplicate wagers.
Operator Response and Inconsistency
While my VIP host initially indicated that management would review these findings as a one-time courtesy, I was later told that no further review would be conducted and that the decision was final by management.
Due to the clear and documented nature of the issue, I escalated the matter to multiple supervisors (including Fredrick, Jessie, and Chris R.) and eventually to Sportsbook Manager Adam Burnatowski (Burns). Following these escalations, the operator agreed to apply a 50/50 adjustment to duplicate live wagers placed between January 1–31.
However, throughout this process, I received conflicting and inconsistent responses from different representatives. Some acknowledged the platform error and facilitated resolution, while others—including additional supervisors and my assigned VIP host—refused further review entirely. On numerous occasions I was notified by supervisors Daisy and VIP host, Denzel Thomas, this case was closed and that decision is final my upper management. However, after being told this on three occasions, I ended up getting in touch with someone in management that was able to revisit and correct the issue. This demonstrates a lack of consistent standards in dispute resolution.
Outstanding Issue
In addition to the January wagers, I identified duplicate wagers occurring between December 15–31 under the same conditions. These wagers, totaling approximately $14,000, were not included in the operator’s review or adjustment.
Dispute Facts

• Duplicate wagers totaling approximately $57,000 occurred in January 2026 due to platform malfunction
• A 50/50 adjustment was ultimately applied to January wagers after escalation
• Duplicate wagers also occurred between December 15–31 (~$14,000) and were excluded from review
• The operator has refused to apply the same resolution standard to December activity
• Conflicting responses from staff demonstrate inconsistent and subjective dispute handling

Relief Requested
I respectfully request that the Junta de Control de Juegos:

1. Review whether the operator has complied with applicable licensing and consumer protection standards
2. Assess the consistency and fairness of the operator’s dispute resolution practices
3. Determine whether the operator should apply the same resolution standard to the December wagers
4. Take any corrective action deemed appropriate under Panama’s regulatory framework

I have attached all supporting documentation, including wager records, correspondence, and evidence of duplicate betting activity.
I appreciate your time and consideration and remain available to provide further information if required.

[Optional]

Optional - if you’re contact could help again, it would be greatly appreciated.

I don't have any more personal sway on this issue and as you know, SBR cannot directly mediate for non US/CA licensed bookmakers.

Apart from hosting your complaint details on this forum I don't think there is much more I can do directly with this one. Bearing in mind it is a strange one where you made a personal deal to only have half the errors fixed. It was always going to be kind of hard to advocate strongly when you appear to have already agreed you did as much wrong as the book did, if you get what I mean.

[Dogsrule2025]

Since Adam has officially removed himself from
the situation, here is my last hailmary to management email sent:


Dear BetOnline Support and Management,
I am writing to request a follow-up review of wagering activity on my account related to a previously addressed issue involving duplicate wagers. Attached spreadsheet details every duplicate wager, deposit history, and credit received from management.
Account Information:

• Username: B4403545

Background:
In January, I worked with your team, including sportsbook manager Adam Burns, to resolve an issue involving duplicate wagers that were attributed to a system or submission error. At that time, an account credit was issued, and I acknowledged and accepted that resolution in good faith. The outcome, Betonline agreed to split all of the January duplicate wagers 50/50 with me, which was fair and reasonable.
Reason for Follow-Up:
After further review and discussion with industry experts and forums, it has been brought to my attention that the January adjustment appears to have addressed only a portion of the affected timeframe.
Specifically, the same conditions that led to the duplicate wagers in January were also present during the final two weeks of December, and those wagers do not appear to have been included in the original review or adjustment.
Key Point:
I am not disputing or reopening the January resolution itself. Rather, I am requesting a consistent application of that review to the remaining timeframe (late December), where the same issue appears to have occurred under similar circumstances.
Details of Additional Impact:

• Date range: Final two weeks of December
• Nature of issue: Duplicate wagers under similar conditions as January
• Estimated additional impact: ~$14k in duplicate wagers

Request:
I respectfully ask for:

1. A targeted audit of wagers placed during the final two weeks of December
2. Identification of any duplicate or system-related wagers consistent with the January findings
3. Consideration of an account adjustment for any confirmed discrepancies - ~$7,000 credit

Supporting Context:
This request is based on ensuring consistency and fairness in how the issue was originally handled, rather than revisiting a closed matter.
I appreciate the assistance previously provided and am hopeful this can be resolved in the same cooperative manner.
Please confirm receipt of this request and advise on next steps.

[Dogsrule2025]

Adam responded via twitter. Someone help me
understand how a sportsbook manager is not responsible for a technical issue with the platform and is deferring my VIP host. Way to take accountability….

[Dogsrule2025]

My final message to Adam Burns, manager

Hi — I’m following up on the duplicate wager issue that was previously reviewed and partially credited.

I’m only looking for clarification on one point: since duplicate wagers from January were acknowledged and resolved on a 50/50 basis, can you explain why the same treatment does not apply to the duplicate wagers from 12/15–12/31?

This is the same issue across a continuous timeframe, so I’m trying to understand the inconsistency in how it was handled.

If this has already been reviewed at the highest level and the decision is final, please confirm that directly so I can close this out on my end.

[Dogsrule2025]

Great news.

Thanks for updating the thread

Thank you, Optional and forum members.

optional - I agree that Betonline should have also split the difference with the December duplicates as well. However after they met me half with the January duplicate's I deposited another $15k.

I followed up with book manager, Adam Burns, who helped me with the initial request.

My message to him:

Hi Adam,

Acct: B4403545

I’m sorry to bother you again, and I truly appreciate the effort you put in previously regarding the live wager duplicate issue from January 2026—I’m genuinely grateful.

To provide a quick overview of my account activity:
• Over $240,000 in total deposits
• $0 in net payouts (all winnings have been redeposited)
• $15,000 deposited since the last credit was issued
• $70,928 in duplicate wagers from 12/15–1/31
• $28,415 in credits received (approximately 40%)

I understand and appreciate that BetOnline agreed to a 50/50 resolution for the January duplicate wagers. However, the final two weeks of December were not included in that resolution.

Given the level of business I’ve provided—approaching a quarter million in deposits—and the fact that I have consistently kept funds within the platform, I respectfully ask that you reconsider applying the additional $7,050 credit. This would effectively bring the entire duplicate wager situation to a consistent 50/50 resolution across the full timeframe.

I hope my account history demonstrates both my loyalty and the long-term value I intend to continue bringing.

Thank you again for your time and consideration—I truly appreciate it.

His Response back to me:

“Hi, as mentioned last time there is nothing I can do anymore on my end, you have to go through your host and proper channels, this is not my area nor department as I explained you before. You can keep explaining to me but there is nothing I can do and will not reply to it because you have to go through your host. Thanks.”

This doesn’t make sense how does a VIP host have more authority than the sportsbook manager??? My VIP host, Denzel Thomas, nice guy but while addressing my duplicate wager situation, he helped and said this is a one time only fix. He was unwilling to do anything after that one time.

As a result, I reached out to 2 supervisors that were able to assist me. Each time Denzel would get upset for going around him. I told him, this my money and I’m not ok with losing money when your platform creates duplicate live (ghost) wagers. My last escalation I connected w/Adam, manager, as I was told he was 1 of 2 in command and he resolved it, except for honoring the duplicate wagers the final 2 weeks of Dec.

He’s saying my VIP
host has the final say, and he’s the manager. It seems like he’s pushing me off on my host who can’t and won’t do anything. He’ll offer me a $50 or $100 credit and I’m like wtf, I’ve deposited a quarter of a million dollars
with you.

Optional - if you’re contact could help again, it would be greatly appreciated. If they are not willing to honor this though, I’m taking my business onshore for good. They lost a great customer. I like the Betonline interface etc but the platform glitches for live play wagers costed me tens of thousands of dollars in error, which I’m not cool with.
Additionally, their internal process seems extremely disconnected. Honestly this should have been addressed with Adam when I previously reached out.

[Salam]

Now I can't see how I did for the week on bol. They got rid of that feature whatever it's called.

[SportsBettor5]

https://www.youtube.com/watch?v=2mw0oKy-rbQ

Here is a YouTube video showing exactly how they will do it

Unfair behavior, to be sure. Hadn't seen that video before.

that looks like the classic interface though...

[Frank]

https://www.youtube.com/watch?v=2mw0oKy-rbQ

Here is a YouTube video showing exactly how they will do it

[Frank]

Does anyone know how to display current odds, handicaps, and totals correctly?
I often select the current displayed value, try to place a bet and the site displays a message, that the value has changed.
I refresh the page, but there's no change — the values are the same.
I add them to my cart again, but the message, that the values have changed appears again.

Their lines sag slowly on the new website.

There is no way to refresh.

You just have to wait.

It was not an issue with the classic interface.

If during this lapse period, you bet one side that is moving that way, you will get that message, but if you bet the side that is getting moved against they will accept it at that old number, even though it had moved.

They know about this and it is an extremely shady practice by them.

Essentially a disguised way to rip unsuspecting people off who don't have a line service to see what their actual line is.

[Tom R.]

Does anyone know how to display current odds, handicaps, and totals correctly?
I often select the current displayed value, try to place a bet and the site displays a message, that the value has changed.
I refresh the page, but there's no change — the values are the same.
I add them to my cart again, but the message, that the values have changed appears again.

[Optional]

I wanted to provide an update to everyone. With the help
of optional I was able to effectively resolve my situation with Betonline with the assistance of Adam Burns. We agreed to split the difference for the month of January and move on. Thank you all!

Great news.

Thanks for updating the thread

[Dogsrule2025]

I wanted to provide an update to everyone. With the help
of optional I was able to effectively resolve my situation with Betonline with the assistance of Adam Burns. We agreed to split the difference for the month of January and move on. Thank you all!

[Dogsrule2025]

Ok, Adam Burns (mgr) did respond to my DM on twitter and was not familiar with my situation but agreed to look into it for me and get back to me within a day or two. I’m hopeful he will be understanding of the situation and make it right, as I do like the platform. Will keep everyone updated

[Dogsrule2025]

The managers there are Adam Burns (Burnatowski) from
Quebec City and Dave Mason. I’ve reached out to them directly via twitter based on some folks in the industry sharing info about them. No response, we will see….

[lonegambler23]

Oh boy