All Betonline.ag, Sportsbetting.ag and Lowvig.ag Issues

[2Sweeet]

One more tid -bit for you, if you bet at any USA book and you push a Bonus Bet u lose it. No need to call them. Trust me. USA books deal in .5 spreads mostly but It happens.

[2Sweeet]

If you called and asked as you state and a rep told you that, I think i can help you get the free bet back. PM ME. I think calling them a scam is going a little to far though that is pretty much industry standard even since 2011 when you joined sbr sir.

[BigBlueNYG]

I haven’t used offshore in months and today will be my last experience.

First deposit ever at Betonline, took the welcome bonus , called their wagering department before I made a bet to ask if a push lline or bet on the free bet would result in bet losing and was told no if I pushed the bet I would get the free bet (free play) back. Then of course bet pushed they grade a loss, despite me having called in. Said it didn’t matter that I was misinformed and I should know the rules, even though that’s what I was calling to do, to make sure I understood before I placed wager.

Done with offshore, finally started betting US books this year, will never deal with the headache again of offshore

[Optional]

Thx for all the comments. One thing I can say for sure:
*Their payouts are incredibly fast. < 8 minutes at non-peak hours.

Bear in mind that this is an "issues" thread, so it will look like mostly problems. There are very few compared to some other big name offshores like Jazz and Heritage though.

[ChuckyTheGoat]

Thx for all the comments. One thing I can say for sure:
*Their payouts are incredibly fast. < 8 minutes at non-peak hours.

[nbaguy23]

Greetings ,

I have been using betonline.ag for 2-3 weeks now and I am mostly a 500-1k USD punter.
On their page here https://help.betonline.ag/en/article...agering-limits they specifically claim that "Important New Feature: Once a specific limit has been reached, it can re-bet every time the odds move and/or every 61 seconds." which means that if a market has 500usd maxbet on a certain line lets say "Over 166.5" and I bet it once , I SHOULD be able to re-bet it 1min later or/and if the line goes to 167.5.
Yet this doesn't apply to my account and they claim that there are no restrictions on it so this should be global.
I placed a prematch bet at ov185.5 on a prematch basketball European league of the maximum amount at that time (287USD) and despite me waiting 1+min to re-use my selection for this over or even trying to take Over186.5 when the line changed I kept getting the error you will see on the screenshots.
Their livechat support kept instructing me to do meaningless things like clearing cache , trying different browser and different device ,none of which helped me place my selection again.
Meaning that if this is indeed global on all accounts that their statements regarding their maxbet limits and wagers are completely deceptive and untruthful.
I made this post to see if this is indeed the case according to the experience the rest bettors on this forum have with betonline.ag or there is something wrong with my account.
Below there is my communication with the support.

Likely nothing wrong with your account, some of their pre game markets just happen to glitch out some times or have a hard max limit no matter what their terms say. I don't really find this deceptive personally, just lousy tech and their support doesn't really always know their product. Sorry it happened to you but wouldn't be concerned for the future.

[DynamiteLarry64]

There are the screenshots (posting them on gyazo.com because the texts are too small and you won't be able to read the chat through the upload tool)

https://gyazo.com/97fea81826ce084c79f8b936a3236152

https://gyazo.com/24e5b3344b0d9d2e55b893d4df7a52a9

https://gyazo.com/2eef85fdb21a184f397a16026dec9303

https://gyazo.com/6de2843883377fed9f83fe8bd8de633c

[DynamiteLarry64]

Greetings ,

I have been using betonline.ag for 2-3 weeks now and I am mostly a 500-1k USD punter.
On their page here https://help.betonline.ag/en/article...agering-limits they specifically claim that "Important New Feature: Once a specific limit has been reached, it can re-bet every time the odds move and/or every 61 seconds." which means that if a market has 500usd maxbet on a certain line lets say "Over 166.5" and I bet it once , I SHOULD be able to re-bet it 1min later or/and if the line goes to 167.5.
Yet this doesn't apply to my account and they claim that there are no restrictions on it so this should be global.
I placed a prematch bet at ov185.5 on a prematch basketball European league of the maximum amount at that time (287USD) and despite me waiting 1+min to re-use my selection for this over or even trying to take Over186.5 when the line changed I kept getting the error you will see on the screenshots.
Their livechat support kept instructing me to do meaningless things like clearing cache , trying different browser and different device ,none of which helped me place my selection again.
Meaning that if this is indeed global on all accounts that their statements regarding their maxbet limits and wagers are completely deceptive and untruthful.
I made this post to see if this is indeed the case according to the experience the rest bettors on this forum have with betonline.ag or there is something wrong with my account.
Below there is my communication with the support.

[Patrick9]

To me, there seems to be a difference between betonline.ag and betonline.com.

Even my internet provider won't let me log into betonline.com without telling me it's unsecure and hazardous.

For almost a decade now, I have never had a problem with betonline.ag.

[2Sweeet]

I can 10000% help here if this guy is telling the truth. DM Sir. BOL isn't going to rip u off for this amount unless u are lying.

[nbaguy23]

This is a fair post. My thoughts:
1) Books will think about how much $$ they can make off said customer.
2) If the customer is a Square and leaks $$, the bonuses will be juicy.
3) If a customer appears to be too sharp, the bonuses will be removed.
4) If the customer is not bleeding $$ and actually turns a profit, their acct will be closed.
5) As long as the book pays out, I think that's fair. Just part of the process.

Which I think would be fair,

except when they're able to come up with any link whatsoever (their dog heart an ad on the radio for the book so it's same household) and decide to close the account and keep deposit.

Hard to know if anyone posting issues is legit or actually multi accounting, whether a sharp or a square trying to get some free bonus $

[ChuckyTheGoat]

Like all books and other posts on here, any sniff of bonus manipulation, you're gone. Doesn't matter if honest or not

This is a fair post. My thoughts:
1) Books will think about how much $$ they can make off said customer.
2) If the customer is a Square and leaks $$, the bonuses will be juicy.
3) If a customer appears to be too sharp, the bonuses will be removed.
4) If the customer is not bleeding $$ and actually turns a profit, their acct will be closed.
5) As long as the book pays out, I think that's fair. Just part of the process.

[nbaguy23]

Like all books and other posts on here, any sniff of bonus manipulation, you're gone. Doesn't matter if honest or not

[ChuckyTheGoat]

nice try LOL GTFO

Ha-ha. Agree w/ Kona.

BetOnline has a long-time reputation. My experience is that they payout Withdrawals very quickly. Same for deposits, credited very quickly.

If you have details, that's what this forum is for. In my experience, BetOnline is a solid book that books bets and pays out.

[littlekona]

nice try LOL GTFO

[throwaway0998]

I deposited $225 on BetOnline, played through, thought it was a good site, so I referred someone. They deposited, thought it was fishy and requested a withdrawal (not even up on the book). Account was closed, docs were requested and all were sent back as far as I know. They replied saying we reserve the right to close any account and keep the funds. WTH?

I don’t even know how to get the deposit back if it’s via crypto. I just requested my withdrawal as well.

[AlMundy]

I’d give BetOnline a mixed review. I haven’t had any experiences with them to indicate they are crooked in some blatant way, but to me they’re a mediocre book that looks to nickel-and-dime you and interpret gray area cases against you.

Negatives:

1. I routinely got deposit bonus offers for a long time. On one of the occasions that I accepted the offer (I don’t recall now if the offer came via email or if it was simply an option to check on the deposit page—I think it was the latter), I noticed subsequent to making the deposit that the bonus was not in my account. I contacted customer service and they said that my account wasn’t eligible for that bonus. Why was it offered then? Well, no real explanation except that if there is a discrepancy between the site telling you that you’re getting a bonus and whoever reviews it ruling that you don’t, that the post-deposit determination is what counts.

OK, not a huge deal. I’ve come to learn through experience that bonus offers nowadays can be of the “You’ve been preapproved for this credit card!” type, where it really just means that you might be eligible for a bonus. And it wasn’t some huge amount of money, so I let it slide and it didn’t affect my opinion of BetOnline more than very slightly.

What I made a mental note to do, however, is to make sure in the future to confirm any such bonus before making the deposit.

So the next time I was looking to make a deposit, and I again had a bonus offer, I first called customer service. I said my account is such-and-such, I have this bonus offer such-and-such, could you please check for me to make sure that I’ll in fact get that bonus if I deposit, as last time I was in this exact situation and retroactively it was decided not to honor the offer after I deposited. The rep put me on hold for a brief period, came back on, and informed me that I would indeed receive the bonus.

I deposited, received no bonus, and called them back. They said that anything one is told about a bonus beforehand—in writing, by phone with customer service, etc.—is not binding, that really all that matters is what is decided after you make the deposit, and the decision by whatever person or department after the fact here was that my deposit wasn’t eligible for that bonus, and there was nothing more that could be done.

Bullshit move. But I just adjusted my expectations even lower to: Ignore all bonus offers, assume regardless of what I’m told in advance that I’ll get no more deposit bonuses.

2. I never play online casinos unless I’m given free plays. BetOnline sent me casino free plays periodically for a while. I don’t remember exactly how much--$10, $20, $50, whatever. And I would play them for $1 a pop or whatever, not paying close attention at all, and eventually a pop up would say that my free play funds were exhausted and giving me the option to switch over to cash play if I chose. At which point I would stop playing, and whatever few dollars the free plays happened to generate would be my winnings for the session.

On one occasion, I followed this usual procedure, again not monitoring it closely at all (simultaneously following some sports bets in another window or something probably, I don’t recall), and it occurred to me that it felt like I had been playing far longer than would correspond to the amount of free play funds of this latest promotion. I glanced up at my (cash) balance and it looked lower than I recalled. I checked my records, and indeed I was short between $100 and $200.

I called customer service and told them what happened. The agent’s immediate response was to indicate that they understood and that they would immediately escalate it and I would be contacted shortly. It’s not so much what the person said as the way they said it that I very much read as, “We get this all the time. This is a very common problem. There’s a standard way we rectify it; we just have to go through the proper channels and it’ll be taken care of.” Like, he basically knew where I was going when I had barely started telling him what happened. “Ah, yes, yes, let me open a case for you and we’ll get this addressed,” like he hears this all the time now.

I got an email notification a day or two later saying that the account had been double checked and it had been confirmed that I had indeed placed the slot wagers or whatever that were in question and so no adjustment would be made.

I called customer service to say that of course that didn’t address my complaint at all, that my question had to do with the system somehow switching me to playing cash when I had been playing free play, in spite of multiple prior experiences I had that that was not how it worked. “Oh, OK, no problem, we’ll have it looked into,” etc.

A day or two later I get the same form letter about how they confirmed that the bets really were made in my account, etc. At which point I dropped it.

Again, not much money involved. So, I’m not going to lose my temper over it, trash them, refuse to ever play there any longer, etc. One can certainly reasonably take the position that it’s on me to be more careful in that situation, to check before every wager if it’s coming from the free play balance or cash balance, etc. Which is fine. I got burned for a few dollars because I have virtually no experience with online casinos (as opposed to online sportsbooks). (And I’ve never played in their online casino again, free play or not.)

But again I interpret it as kind of a chickenshit move. Evidently at some point their software changed so that when you tapped out your free play funds it no longer generated that pop up giving you the option of betting cash, but instead simply switched you to betting cash automatically. Either they did that intentionally to trick the unwary into betting (and losing) money they didn’t intend to bet, or that was an unintentional byproduct of the software switch that they chose not to rectify when people brought to their attention how it cost them money. Within their rights I suppose, but poor customer service.

3. I have, and have had in recent years, about 15-20 sportsbook accounts, some in the U.S. and some offshore. BetOnline is literally the only one that charges for withdrawals. (I use crypto with them.) Nothing dishonest about that, but it’s a small mark against them.

4. They recently changed their frequent bettor points system or whatever it’s called to where you cannot access that money without a Telegram account. Why every other book in the world that I’ve ever played with that has such a system can administer it without requiring you to download some other software and they cannot, I have no idea. (Unless, to be cynical, it’s precisely because adding another hoop to jump through means a certain percentage of customers—older folks, less tech savvy folks, whatever—won’t jump through it and so they won’t have to honor their earnings.)

What little I’ve heard about Telegram—and it is indeed little; I don’t claim to have some firm and well-informed opinion—makes me wary of it. What I’ve heard or read is that people have had issues with their security, that it has a reputation of being connected with far right wingers and Q-Anon types, Russians, terrorists, whatever—just not a company that I’m particularly eager to give any business to.

So, I was on the fence about whether to bother. I really didn’t want this thing on my phone. (I do almost nothing on my phone but am much more a computer person. I have all the spyware/virus protection stuff on my computer but haven’t educated myself about how to similarly safeguard my phone.) So, I decided that if I could set it up on my computer, I would, albeit with misgivings.

I looked into it, Googled, found instructions about how to have a computer rather than phone Telegram account, attempted four or five separate times, and got nowhere. I eventually decided that since I was very much on the fence about whether to bother at all, I’ve invested more than enough time, effort, and aggravation by now, so screw it.

I did then contact BetOnline just to ask if there really is no other way to access my frequent player earnings, and they said that, no, a Telegram account is indeed now the only way.

So, I’m back to being undecided. It’s three figures as I recall (plus whatever I earn moving forward), so I’d rather get it than not, but it’s hardly something life-changing. Maybe I’ll end up holding my nose and putting the stupid software on my phone, maybe I won’t.

But in any case, again just kind of a bullshit policy indicating that this is a book that’ll nickel-and-dime you in ways that (some) others won’t, where I’ve learned that they just aren’t a customer-friendly book when it comes to gray area cases or anything that requires some flexibility.

Positives:

1. BetOnline is far from the most valuable book in terms of the things I like to bet, but it has some value. As far as how often they have the best line or tied for the best line, maybe if I’ve played at 20 books in recent years they are something like 13th or 14th best. So, nothing special, but certainly not useless. It’s an account worth having, but it wouldn’t be all that big a blow to lose them.

2. Several books by now have reduced my limits to something ridiculously small, basically a soft boot. (American books typically are worse than offshore in this respect, in my experience.) So far, BetOnline has not. They’ve eliminated my bonuses or played games with them, but I can still get down decent-sized bets.

3. I have now finished in the money in one or another of their contests several times. I have never had any problem at all as far as the winnings being credited into my account, and my subsequently being able to withdraw that money.

4. On withdrawals in general, I’ve never had a significant problem. All have been quite smooth. (As mentioned, they charge a fee that others don’t, but I mean there hasn’t been anything dishonest, no suspicious slow pay, etc.)

5. All the things that have adversely affected my opinion of them are reasonably minor. Does it leave a bad taste in my mouth about them, make me think of them as kind of a chickenshit book? Yes. Do I have grounds for saying that they’re out-and-out crooks, that they’re thieves, that one should run away from them and stay away? No.

Just a decidedly mediocre book that I don’t recommend to people when they ask me where they should play. No better and no worse than that.

[MatrixMax]

UPDATE - I have been attempting to log in daily each morning just for the heck of it and today I FINALLY have been able to log in to both my sportsbetting.ag and betonline.ag account. I will attempt a minor withdrawal later here today, even though my soul wants to just request the entire balance out after this mishap lol, but if all goes well I will report back here, as well as fairly updating my TrustPilot review for both domains to at least a 4-star. Like I said in previous posts it was absolutely bewildering to think that an entity that I've had successful withdrawals upwards of $15k as well as astounding customer service would would skim me for $1500 but I suppose their KYC process is truly the slowest process. Will post later today chaps

[infotimbo]

My point was not about dublicate accounts in general, but using a bonus and/or placing the same bets on both, which is known to not be tolerated.

But nonetheless, I agree that it normally should not allow them to confiscate all funds.

[MatrixMax]

I asked about the bonus because Betonline restricted loads of winning players from using bonuses in 2023. Here's what the e-mail back then said:

"Please note that effective immediately, we have removed your account’s eligibility to take part in promotions and bonuses that are offered site wide. You may however, be eligible for individual promotions that are offered from time to time. Your existing account will remain open and all funds are available for play or withdrawal.

You will not be permitted to open a new account to avoid these restrictions, doing so may result in account closure and forfeiture of funds."

in case you have received it as well (maybe it ended up in spam, or you missed it), I guess they could see opening a sportsbetting.ag account and taking a bonus as a violation to that.

Nope, verified and asked about duplicate accounts before joining sportsbetting.ag (red dialogue) -

https://imgur.com/a/gAgQJNV

and after joining sportsbetting.ag(blue dialogue) -

https://imgur.com/a/5Y1PLe5

[infotimbo]

As far as I know I did absolutely nothing outside of T&Cs, had received the 50% deposit bonus and didn’t even clear it on the single I placed it on(losing wager) due to the less than favorable restrictions on what lines the free play can be used on.

I asked about the bonus because Betonline restricted loads of winning players from using bonuses in 2023. Here's what the e-mail back then said:

"Please note that effective immediately, we have removed your account’s eligibility to take part in promotions and bonuses that are offered site wide. You may however, be eligible for individual promotions that are offered from time to time. Your existing account will remain open and all funds are available for play or withdrawal.

You will not be permitted to open a new account to avoid these restrictions, doing so may result in account closure and forfeiture of funds."

in case you have received it as well (maybe it ended up in spam, or you missed it), I guess they could see opening a sportsbetting.ag account and taking a bonus as a violation to that.

[MatrixMax]

Disregard all that was said, looks like Dave is a saint around here who is supported by SBR and its members, I was in the wrong and he, and his company, were in the right for confiscating the money that I had deposited into the account along with the winnings associated. We live in different times I suppose and I failed to understand how the world works nowadays, it’s okay to be have your money taken by anyone and everyone “thumbs up”

[MatrixMax]

Confiscating funds should almost never be allowed, of course, but any idea why they could be closing your accounts? Did you play the same bets on both books, for example, or took any bonuses, although not eligible for it anymore?

As far as I know I did absolutely nothing outside of T&Cs, had received the 50% deposit bonus and didn’t even clear it on the single I placed it on(losing wager) due to the less than favorable restrictions on what lines the free play can be used on. ALTHOUGH I did happen to find a recent Reddit post about someone else getting banned from BetOnline using close to the same +EV strategy that I had and looks like they don’t like it.. not the bettors fault for betting on lines that BetOnline made available to us so welp..

https://www.reddit.com/r/betonline_ag/s/yH0FagDbBF

and this one https://www.reddit.com/r/SharperSpor...g/s/3nOhxpLA1W
andddd this one

https://www.reddit.com/r/sportsbetting/s/EsjNTfNDwk

Meanwhile that sick **** Dave Mason sits back and blatantly posts all over social media about the price of BTC surging, with half of his portfolio being stolen funds from users of the platform that he manages.

[infotimbo]

Confiscating funds should almost never be allowed, of course, but any idea why they could be closing your accounts? Did you play the same bets on both books, for example, or took any bonuses, although not eligible for it anymore?

[MatrixMax]

Sounds like it’s Beekeeper time when I get my next deposit. By principle in my culture when a valuable is thieved from you, you “get it back in blood”. The first lead, Harry from Against All Odds out in Arizona should be fairly easy to locate, at the end of the day it is principle, a connection is a connection, a loss is a loss, an eye for an eye.

[MatrixMax]

Sounds like it’s Beekeeper time when I get my next deposit. By principle in my culture when a valuable is thieved from you, you “get it back in blood”. The first lead, Harry from Against All Odds out in Arizona should be fairly easy to locate, at the end of the day it is principle, a connection is a connection, a loss is a loss, an eye for an eye.

[MatrixMax]

You may not be wrong about what they intended, or do.

But I don't like to see anyone excusing it as standard procedure. Like it is in any way justified for a business to say "Thanks for your money, we are not going to provide any service and will be coinfiscating your money and btw, we wont tell you why or discuss it further".

The arrogance and straight up unfair/criminal mindset that can twist that in their head to think it fair and reasonable is astounding.

The Betonline group and Dave Mason know that too!

Yeah judging by the way the TrustPilot pages are ran for betonline.ag and sportsbetting.ag I’d hate to say that ARCHIVADO98 is very likely right in his “believe it when he sees it”. For literally every single legitimate negative 1-star experience, like mine, by a real user (you can tell as the 1-star are all posted by real people w/ First & Last names), the BetOnline team then goes behind and posts a generic 5-Star review by a basic first-name only user, and they are so blatant about it that they reuse the same profiles that posted 5-star reviews last year https://imgur.com/a/FtNVFPG I have emailed Dave as well and have yet to hear response, as he has posted on X/Twitter since https://x.com/davemasonbol/status/19...729241038?s=46

Interesting operation they’ve got going on over there..

[Optional]

I want to be wrong, but I'll believe it when I see it.

You may not be wrong about what they intended, or do.

But I don't like to see anyone excusing it as standard procedure. Like it is in any way justified for a business to say "Thanks for your money, we are not going to provide any service and will be coinfiscating your money and btw, we wont tell you why or discuss it further".

The arrogance and straight up unfair/criminal mindset that can twist that in their head to think it fair and reasonable is astounding.

The Betonline group and Dave Mason know that too!

[ARCHIVADO98]

Rubbish.

Stealing deposited funds with zero explanation never has been accepted by us as fair in the history of SBR. This is simply theft, the way it has ben handled.

Dave Mason will ensure the deposit is returned or a proper explanation given.

That is the books correct choices if they think explaining themselves is a security risk.

I want to be wrong, but I'll believe it when I see it.

[MatrixMax]

Rubbish.

Stealing deposited funds with zero explanation never has been accepted by us as fair in the history of SBR. This is simply theft, the way it has ben handled.

Dave Mason will ensure the deposit is returned or a proper explanation given.

That is the books correct choices if they think explaining themselves is a security risk.

Thank you Optional, you have been of a great assistance. I can see how it would look suspicious if I tried to withdraw the entire balance, but again I requested $200 out of the total $1.3k balance that I had acquired over a couple of days from a $500 deposit. Albeit I’m NOT a scammer but I’d think it logical that if I was looking to scam I’d request for the entire balance to be withdrawn, if not at least the total of the deposit that I made, like make it make sense

[Optional]

That is to say, I'm 99% sure that after getting this type of answer/treatment you have zero chance of recovering your deposit if you are actually a scammer (pardon my language!). If you're not, the only way to recover it may be appealing the decision through the relevant Gaming Authority.

Rubbish.

Stealing deposited funds with zero explanation never has been accepted by us as fair in the history of SBR. This is simply theft, the way it has ben handled.

Dave Mason will ensure the deposit is returned or a proper explanation given.

That is the books correct choices if they think explaining themselves is a security risk.

[MatrixMax]

That is to say, I'm 99% sure that after getting this type of answer/treatment you have zero chance of recovering your deposit if you are actually a scammer (pardon my language!). If you're not, the only way to recover it may be appealing the decision through the relevant Gaming Authority.

Well, again after having been a valued client for years with the original site BetOnline.Ag and having payouts like this https://imgur.com/a/SU7Jyvc I’m not so sure why attempting to withdraw a few hundred dollars from SportsBetting.ag raises any sort of alarm. All photocopies and documents sent for KYC verification were freshly taken upon the moment they were requested and have never been recycled.

[ARCHIVADO98]

Sounds like they are 101% certain the KYC documents they received, were being recycled and have proof sufficient for the Gaming Commission to uphold their decision.

If this is the case, that's a standard answer because revealing any additional info would be helping the scammer involved in multi accounting.

That is to say, I'm 99% sure that after getting this type of answer/treatment you have zero chance of recovering your deposit if you are actually a scammer (pardon my language!). If you're not, the only way to recover it may be appealing the decision through the relevant Gaming Authority.

[ARCHIVADO98]

Sounds like they are 101% certain the KYC documents they received, were being recycled and have proof sufficient for the Gaming Commission to uphold their decision.

If this is the case, that's a standard answer because revealing any additional info would be helping the scammer involved in multi accounting.

[Optional]

No justification whatsoever other than simply stating that my account was being closed. https://imgur.com/a/XAZAmJ9

That is not a reasonable way to act.

I will PM you an email for their rep Dave Mason. I suggest asking him to review the deposit confiscation.