All Betonline.ag, Sportsbetting.ag and Lowvig.ag Issues

[Optional]

As much as I bash Bookmaker because I know they kept $25k BTC that was sent to one of their hot wallets, I must say they were like pro’s compared to Betonline which is like playing with a grade school team. I deposited about $100k with Betonline, $22k in November (Diamond 1 status) and just received my November bonus of $534.

while at BM, I received betpoints (except when they deactivated them while I was playing $100-300k per day), 20% cash on top of all my deposits, and offered up to 10% free plays on top of my deposits. In total I received about $50k in free plays.

In told Betonline to close my account and they offer me a $50 free plays, lol. wtf Why would anyone play there? They payout, great, there are a lot of books that payout. What a joke!

Where are you happy to do 100k deposits?

Apart from them and Pinny I can't think of any other offshore I'd trust with that much.

[Dogsrule2025]

No, I’m kicking myself to be honest. I was restricted in limits ie im a big live in game player and games were often capped at $250 increments so I would have to play them 5-10x.

bookmaker was good in that sense. At one point, I had $200k live on a Chinese basketball gm. The issue with BM was the $100k max monthly withdrawal. If it was $500k I would have probably stayed there. They did some bs moves like deactive my bets points when I was hot. Overall BM was good just terrible CS but all the offshore books have that issue

its similar to when companies outsource call centers to India, you know what your going to get.

I agree with you, I think I’m moving all my action on shore in the US. The offshore outfits are just slimey imo

[Legacy2094]

[SportsBettor5]

As much as I bash Bookmaker because I know they kept $25k BTC that was sent to one of their hot wallets, I must say they were like pro’s compared to Betonline which is like playing with a grade school team. I deposited about $100k with Betonline, $22k in November (Diamond 1 status) and just received my November bonus of $534.

while at BM, I received betpoints (except when they deactivated them while I was playing $100-300k per day), 20% cash on top of all my deposits, and offered up to 10% free plays on top of my deposits. In total I received about $50k in free plays.

In told Betonline to close my account and they offer me a $50 free plays, lol. wtf Why would anyone play there? They payout, great, there are a lot of books that payout. What a joke!

They're in a class of their own. Besides BOL there is no other book on earth that will let sharps risk so much and will pay out millions per day to a single player with instantaneous payouts.

Put it this way. If you were to ask pro players playing main markets about which book is most important to them, the vast majority would say BOL.

Some jabronis will come back and say, "yeah but that's only <1% of bettors. what about the 99%?" I hope the answer is obvious: if a book can and does handle Joe Pro's $1 million payout quickly with no drama then it is very unlikely to have issues paying Joe Blow his $4k now or any time in the future. Contrast with the Mickey Mouse outlets I see some shills pumping on these forums.

[BrickJames]

Hello All,

I've been playing at Bet online since before I can remember, tonight they did some of the shadyist shit.

After winning a hefty sum at poker I made a withdrawal. They proceeded to put me through the wringer about my withdrawal which has never happened before. Asking all kinds of questions I've been playing with them for 15 years or so and it's never been an issue.

So I'm waiting for my withdrawal I decide to play a little blackjack, I proceeded to win like six hands in a row all while betting two hands at 50 a piece, so I think I'm cool right, wrong.

Once I exit the blackjack game I noticed that my account hasn't been credited for my winnings, probably upwards of $600 or so. My balance is the exact same way it was when I started playing.

There's no number no live chat no anything to contact them just some complaint field that you can fill out at your leisure.

So after filling out the complaint thing a couple of times and not hearing anything back I get a message that my deposit hasn't went through because I need to go through verification.


Long story short, I'm unsure of my blackjack winnings and got my withdrawal pushed through by a pussy hair.

I will never deposit there again, they can kiss my ass.

Yours truly,

-BrickJames

[stake1]

Congrats on your success, I would avoid their casino like the bubonic plague

what Vip level are you? I can send you their VIP direct phone #
but it only works 50% of the time, then you will hit the main switchboard where you must press option 2

[littlekona]

Congrats on your success, I would avoid their casino like the bubonic plague

what Vip level are you? I can send you their VIP direct phone #
but it only works 50% of the time, then you will hit the main switchboard where you must press option 2

I noticed that the VIP Chat and TG Hosts where gone too and asked them as I wanted to express my dissatisfaction with the Christmas Promos for VIPs this year...... They rep replied "I cannot say much, but we are working on having that back up for our VIP players."

[MalikHusam]

I noticed that the VIP Chat and TG Hosts where gone too and asked them as I wanted to express my dissatisfaction with the Christmas Promos for VIPs this year...... They rep replied "I cannot say much, but we are working on having that back up for our VIP players."

Sounds like some VC fund bought them out and now is working on 'streamlining operations' and 'cutting costs'.

Shitty news

[stake1]

I noticed that the VIP Chat and TG Hosts where gone too and asked them as I wanted to express my dissatisfaction with the Christmas Promos for VIPs this year...... They rep replied "I cannot say much, but we are working on having that back up for our VIP players."

Didnt know that, thx. were you part of their fall btc deposit fiasco? happened on a friday/saturday football weekend, bol gave everyone the same btc address, and couldnt figure out how to manually credit accounts using transaction ids for the amount of their btc sent. fixed their crytpo wallet issue, and started crediting new btc's sat/sun, while leaving everyone still waiting 48 hrs in limbo. vip direct # was working that weekend, got the runaround for 72 hrs, lmao, realized things were trending in wrong direction, and no Christmas vip promos cemented it

[bubba]

hi. they graded a wager of mine wrong last night (no 3 scores in georgia game) and customer service has been unhelpful telling me there was in fact 3 unanswered scores and that is their final answer. Does anyone have a contact or suggestion how to get this rectified?

I had the same bet in the other 2 games and they rightfully lost. so frustrating i win 1/3 but even that gets graded a loss and nobody will help me.

[Optional]

hi. they graded a wager of mine wrong last night (no 3 scores in georgia game) and customer service has been unhelpful telling me there was in fact 3 unanswered scores and that is their final answer. Does anyone have a contact or suggestion how to get this rectified?

I had the same bet in the other 2 games and they rightfully lost. so frustrating i win 1/3 but even that gets graded a loss and nobody will help me.

It's frustrating how their CS staff so often just stonewall players telling them they are wrong, when you aren't.

Check your PM inbox

[fsutomahawk]

hi. they graded a wager of mine wrong last night (no 3 scores in georgia game) and customer service has been unhelpful telling me there was in fact 3 unanswered scores and that is their final answer. Does anyone have a contact or suggestion how to get this rectified?

I had the same bet in the other 2 games and they rightfully lost. so frustrating i win 1/3 but even that gets graded a loss and nobody will help me.

It's annoying, but sometimes you have to keep trying until you get the right person. I have had arguments with some of their customer service over the years about various issues, where they proved to be absolutely clueless. I disconnected and contacted another chat agent, and was then helped immediately. Kind of luck of the draw.

[Dogsrule2025]

Betonline VIP Rewards (total joke!!)

Today, 05:22 PM
Since I left bookmaker I tried out bookmaker for the last couple of months. It seems they payout which was my biggest concern. Holy heck though their customer service and
rewards are a complete joke!

For reference, with Bookmaker I would receive 20% cash on my bitcoin deposits with no rollover, they comped me about 20% of my total loses in free plays, before cutting that off. In addition I would earn on average about $200-300 per day in rewards points.

At Betonline I’m a Diamond II status and deposited $50k since November ($30k in December). I received a few hundred dollars in their weekly cash drop and a whopping $400 for the month of December. LOL are you kidding me!!!?!! They are by far the worst book in terms of comps out there. I’m not sure how you could’ve any worse.

Additionally, during my time at Betonline I made
over $130k in deposits and never once requested a withdrawal, so it was not as though I had made a profit.

I’m officially done with offshore sports books - they are the worst!!! Going back to the good old US of A. Good luck to those of you that play with the Costa Rican or Panama rats, they are scum bags with the worst CS you’ll find.

cheers

[coach_jones85]

Posting here because I’m not getting traction through normal customer service channels and I’m hoping for guidance (and if any book reps/monitors are present, help getting this escalated).

I’m a long-time BetOnline customer (since 2017; VIP; mostly NCAA football sides/totals; no bonuses taken). Based on what BetOnline phone support told me, my account appears to have been taken over on Jan 14, 2026: the registered email/password were changed and withdrawal(s) removed virtually all funds (six figures USD). I’m avoiding personal identifiers publicly, but I can verify ownership privately immediately.

What happened (per BetOnline phone support)

After failing to log in online multiple times, on Jan 17, 2026 I spoke with two BetOnline customer service reps by phone. Both stated that on Jan 14:

• the registered email was changed (not by me)
• the password was changed (not by me)
• and withdrawal(s) were processed that same day

I received no notification to my original email and no phone/SMS alerts for an email change, password change, or withdrawal approvals.

Timeline

• Jan 17, 2026: Discovered I couldn’t log in; spoke with two customer service reps and sent my initial email report; was told it would be escalated to Security/Financial Services.
• Jan 21, 2026: Sent a detailed written report to Security/Financial Services requesting: account lock, a ticket/case number, withdrawal details (destination + TXIDs), audit trail, and preservation of logs.
• Jan 26, 2026: Called again seeking any update. General customer service told me the fraud investigation has been closed and they would provide no more details on the account.
• As of today: I still have no formal written response from Security/Financial Services, have not received any phone calls from them, and have not regained any access to the account.

What I’ve checked on my side

Since Jan 17 I’ve reviewed my sportsbook accounts, plus banking/financial/crypto/email accounts and device security (computer + phone). I’m not seeing suspicious activity elsewhere, and at the moment this seems isolated to my BetOnline account. What I’m hoping to learn here:

1. Has anyone had BetOnline change the registered email / allow withdrawals without notifying the original email/phone?
2. Any known way to escalate beyond standard support (a specific department contact, process, etc.)?
3. If the withdrawals were crypto: any advice on the fastest way to obtain TXIDs/destination when Security won’t respond?
4. Has anyone seen a cluster of similar reports recently (account takeover / credential changes / withdrawals)?

For any forum moderators/monitors or BetOnline staff: I can verify all details quickly via private message (account ID, timeline, documentation) so this can be escalated fast.

I’ll update this thread as things develop.

[miaplus3]

Sorry man, that sucks. I think you will be swimming upstream on this one. Yes, forensically getting to where & how the takeover occurred may give you some relief so that your other accounts are safe. Getting the funds back is a longshot. That is nature of crypto transaction. There is no source of authority that would be willing to help & do the things required to unmask the culprit. What bothers me the most is that there was NO email or text saying that the password has changed.

[coach_jones85]

Thanks for the reply and positive energy. Agreed that retrieving funds may be a longshot; I still want to know the sequence of events to protect myself in whatever ways possible. Crazier, I still have zero access to the account whatsoever.

"What bothers me the most is that there was NO email or text saying that the password has changed."

I have received nothing whatsoever. The Support reps claimed an attempt at a phone call was made to me on January 14th (no pickup).

Sorry man, that sucks. I think you will be swimming upstream on this one. Yes, forensically getting to where & how the takeover occurred may give you some relief so that your other accounts are safe. Getting the funds back is a longshot. That is nature of crypto transaction. There is no source of authority that would be willing to help & do the things required to unmask the culprit. What bothers me the most is that there was NO email or text saying that the password has changed.

[coach_jones85]

On a fundamental level, I do not understand how a fraud investigation could be "closed" without communicating with me directly.

Sorry man, that sucks. I think you will be swimming upstream on this one. Yes, forensically getting to where & how the takeover occurred may give you some relief so that your other accounts are safe. Getting the funds back is a longshot. That is nature of crypto transaction. There is no source of authority that would be willing to help & do the things required to unmask the culprit. What bothers me the most is that there was NO email or text saying that the password has changed.

[2Sweeet]

Keep us updated makes no sense at all. Sounds like a inside job. Do u check your acct everyday? Or do you sometime not log in for weeks at a time?

[coach_jones85]

Keep us updated makes no sense at all. Sounds like a inside job. Do u check your acct everyday? Or do you sometime not log in for weeks at a time?

During the regular college football season, I check account many times per week. My last wagers were placed before the National Semi-finals (Jan 8/9) - I placed bets on both games. I was leaving the large balance to make a large multi-click wager on the National Championship game.

Thanks for your interest and support.

[Optional]

Posting here because I’m not getting traction through normal customer service channels and I’m hoping for guidance (and if any book reps/monitors are present, help getting this escalated).

I’m a long-time BetOnline customer (since 2017; VIP; mostly NCAA football sides/totals; no bonuses taken). Based on what BetOnline phone support told me, my account appears to have been taken over on Jan 14, 2026: the registered email/password were changed and withdrawal(s) removed virtually all funds (six figures USD). I’m avoiding personal identifiers publicly, but I can verify ownership privately immediately.

What happened (per BetOnline phone support)

After failing to log in online multiple times, on Jan 17, 2026 I spoke with two BetOnline customer service reps by phone. Both stated that on Jan 14:

• the registered email was changed (not by me)
• the password was changed (not by me)
• and withdrawal(s) were processed that same day

I received no notification to my original email and no phone/SMS alerts for an email change, password change, or withdrawal approvals.

Timeline

• Jan 17, 2026: Discovered I couldn’t log in; spoke with two customer service reps and sent my initial email report; was told it would be escalated to Security/Financial Services.
• Jan 21, 2026: Sent a detailed written report to Security/Financial Services requesting: account lock, a ticket/case number, withdrawal details (destination + TXIDs), audit trail, and preservation of logs.
• Jan 26, 2026: Called again seeking any update. General customer service told me the fraud investigation has been closed and they would provide no more details on the account.
• As of today: I still have no formal written response from Security/Financial Services, have not received any phone calls from them, and have not regained any access to the account.

What I’ve checked on my side

Since Jan 17 I’ve reviewed my sportsbook accounts, plus banking/financial/crypto/email accounts and device security (computer + phone). I’m not seeing suspicious activity elsewhere, and at the moment this seems isolated to my BetOnline account. What I’m hoping to learn here:

1. Has anyone had BetOnline change the registered email / allow withdrawals without notifying the original email/phone?
2. Any known way to escalate beyond standard support (a specific department contact, process, etc.)?
3. If the withdrawals were crypto: any advice on the fastest way to obtain TXIDs/destination when Security won’t respond?
4. Has anyone seen a cluster of similar reports recently (account takeover / credential changes / withdrawals)?

For any forum moderators/monitors or BetOnline staff: I can verify all details quickly via private message (account ID, timeline, documentation) so this can be escalated fast.

I’ll update this thread as things develop.

I pinged the Betonline rep, Dave Mason, for you and asked that he have a look at this thread and hopefully offer some help or advice.

[coach_jones85]

I pinged the Betonline rep, Dave Mason, for you and asked that he have a look at this thread and hopefully offer some help or advice.

Thank you very much!

[Optional]

Thank you very much!

He replied to say he has escalated this for you.

SBR can no longer provide mediation services for non US/CA licensed bookmakers but he, or someone in management there, should come back to you directly.

[coach_jones85]

He replied to say he has escalated this for you.

SBR can no longer provide mediation services for non US/CA licensed bookmakers but he, or someone in management there, should come back to you directly.

Thank you very much for the outreach - I will update the thread once I hear from them with information.

[Vene1616]

Withdrawal processed.... via crypto.... less than 24 hours after account credentials have been changed... without direct confirmation from the account owner who played for several years (and I'm guessing never changed those credentials before)?

This is negligence so gross by the 'security' at BOL the top guy there should be fired immediately, and a real expert hired to look for leaks like this.

[nbaguy23]

Withdrawal processed.... via crypto.... less than 24 hours after account credentials have been changed... without direct confirmation from the account owner who played for several years (and I'm guessing never changed those credentials before)?

This is negligence so gross by the 'security' at BOL the top guy there should be fired immediately, and a real expert hired to look for leaks like this.

As someone else mentioned, this sounds like an inside job from someone who had access to his email. Betonline can't possibly know that his email was compromised-this scenario could also play out by someone who maybe hadn't played in a while, forgot their password, and wanted to take their $ out. A delay in getting funds is considered an inconvenience by most.

That's security in general imo annoying when you don't need it and great when you do. I agree bo should move to sms text for changing info or withdraws even and maybe security questions. BM makes you upload documents for any change which is way secure and would prevent against someone simply breaching an email where they could take everything like this. Sorry OP, if you do get that hash id and could trace ownership of the address you could possibly file an internet crime

[2Sweeet]

Good that it got escalated.

[Igor_1965]

W T F how is this possible just before a sizeable w/d

• the registered email was changed (not by me)

[coach_jones85]

Withdrawal processed.... via crypto.... less than 24 hours after account credentials have been changed... without direct confirmation from the account owner who played for several years (and I'm guessing never changed those credentials before)?

This is negligence so gross by the 'security' at BOL the top guy there should be fired immediately, and a real expert hired to look for leaks like this.

Have not changed email / phone number since account created in 2017.

One of the more disturbing elements of this case is that my email (registered to account) and phone did not receive a single notification during any of the Jan 14 fraudulent activities - change of email, change of password, withdrawals, etc.

A typical login from a new web browser or a withdrawal would ordinary initiate several notifications - has always been part of the authentication process.

[coach_jones85]

W T F how is this possible just before a sizeable w/d

• the registered email was changed (not by me)

Crazier still - according to multiple BetOnline phone reps, the three main fraud actions - change of email, change of password, withdrawal - were all completed within a few hours, at most.

[coach_jones85]

As someone else mentioned, this sounds like an inside job from someone who had access to his email. Betonline can't possibly know that his email was compromised-this scenario could also play out by someone who maybe hadn't played in a while, forgot their password, and wanted to take their $ out. A delay in getting funds is considered an inconvenience by most.

That's security in general imo annoying when you don't need it and great when you do. I agree bo should move to sms text for changing info or withdraws even and maybe security questions. BM makes you upload documents for any change which is way secure and would prevent against someone simply breaching an email where they could take everything like this. Sorry OP, if you do get that hash id and could trace ownership of the address you could possibly file an internet crime

Hey brother - thanks for the insights and good wishes!

For what it’s worth, the “hacked email” angle is actually, in my honest opinion after 10 days of digging, one of the least likely. My Gmail already had strong multi-layered controls (2FA, geo + new-device re-auth), and and I’ve found zero evidence of unauthorized access—or even recent access attempts. What did happen is the fraudster(s) somehow managed to get the registered email on the BetOnline account changed — after which, my Gmail (the only registered email on the account for the previous 8+ years) wouldn't be bothered with any notifications or alerts!

[stake1]

Hey brother - thanks for the insights and good wishes!

For what it’s worth, the “hacked email” angle is actually, in my honest opinion after 10 days of digging, one of the least likely. My Gmail already had strong multi-layered controls (2FA, geo + new-device re-auth), and and I’ve found zero evidence of unauthorized access—or even recent access attempts. What did happen is the fraudster(s) somehow managed to get the registered email on the BetOnline account changed — after which, my Gmail (the only registered email on the account for the previous 8+ years) wouldn't be bothered with any notifications or alerts!

Seems obvious you were robbed by a Bet Online employee. Who else could change a near decade account email without a single notice.
Preventing you access to log back in? Red flag. Without following up and providing you the BTC transaction id’s? Red flag.
If you don’t get a phone call from them within 24 hrs, I would escalate this on your own. Sbr is good but would take it everywhere and especially places where Bet Online does business.

[nbaguy23]

Hey brother - thanks for the insights and good wishes!

For what it’s worth, the “hacked email” angle is actually, in my honest opinion after 10 days of digging, one of the least likely. My Gmail already had strong multi-layered controls (2FA, geo + new-device re-auth), and and I’ve found zero evidence of unauthorized access—or even recent access attempts. What did happen is the fraudster(s) somehow managed to get the registered email on the BetOnline account changed — after which, my Gmail (the only registered email on the account for the previous 8+ years) wouldn't be bothered with any notifications or alerts!

That seems ultra more likely, and they won't tell you what email it was changed to I assume? Anyone who you know well enough that would call them and pose as you?

Personally, I'm not in the robbed by a betonline employee boat. Your account was still active enough I doubt any employee would be that stupid to pull off without you noticing. And we likely would've heard of it far before unless it was truly some new employee gone rogue.

[Igor_1965]

There has to be an exact log of what happened. BOL will probably start off by saying you withdrew money yourself, or were careless with the password (and good luck proving that you weren’t hacked - it’s your word vs theirs), but if you actually CAN prove your password and device were never compromised, BOL will have to refund every single dollar and apologize.

Step 1 would be to get BOL to truly cooperate, so you did the right thing by posting here. If you posted the story on Twitter/Reddit I’m sure it would get a lot more attention.

[coach_jones85]

Update (from yesterday's call with BetOnline Security / Financial Services)

Yesterday (Tue, Jan 27)—13 days after the Jan 14 takeover/liquidation of my BetOnline (BOL) account, and 10 days after my discovery and first outbound calls and emails requesting immediate action (Jan 17)—I received the first inbound communication from BOL: a ~45-minute phone call from E███ representing BOL Security / Financial Services. Based on timing, this appears to have happened only after the situation gained some visibility online (seriously: thank you to those who helped get eyes on it).

1) The call opened professionally — and included a promise

The opening exchange was straightforward:

BOL: "I'm E███ from BetOnline Security / Financial Services..."

Me: "Glad to finally hear from you. Have you actually read my Jan 17 / Jan 21 emails?"

BOL: "Yes—and I'll send you a follow-up email after this call acknowledging the investigation status... [and provide a case number]."

E███ then asked standard identity-verification questions. Once satisfied, his tone shifted.

2) Accusations and alleged prior activity

After verifying me, E███ began pressing the idea that I must have "shared" my information:

BOL: "Who did you give your information to?"

Me: "What information?"

BOL: "Your personal information and account details. Your information was used to access the account on Jan 14."

When I pushed back, E███ claimed he had proof:

BOL: "I know you shared your information because I have recordings of your phone calls..."

Me: "Are you referring to me answering BOL's security verification questions—most recently on Dec 5?"

BOL: "No—on Oct 9 and Oct 23, we received calls from some other phone number (not your registered number) where someone was operating your account using your account information—and I can hear you [on the recordings] in the background, in the room. I'll let you listen to the recordings."

At this point, I was incredulous. The very idea is absurd: that I'm somehow "in the room" while another person is "operating [my] account" (what this term means exactly, was never explained by E███ during call), with my voice audibly present in the background.

Extra details for those enjoying the ride: I'm still reconstructing Oct 9/23, but my early review has me working from my condo both days—no guests, no appointments, no in-person anything. Until the Jan 14 fraud, I had every reason to believe I was the only person who had ever operated my account, and BetOnline had never given me any prior indication otherwise.

Key observation (why this matters): If EXXX's story were true (it isn't, but let's play along for a moment), it points to either:

• (a) a serious security breach BetOnline never communicated to me until now, or
• (b) a policy/TOS issue for allowing multiple users of a single account (their rules state: "Only one account is allowed per person, family, household and IP address").

In either case, BetOnline failed to notify me of suspicious activity on my account.

Moreover, to the extent BetOnline is trying to connect Oct 9/23 to Jan 14, their own framing concedes that the Jan 14 email change, password change, and withdrawal(s) were not initiated by me through the authenticated channels I used for 8+ years, but rather via phone-driven activity by an unidentified third party using a non-registered number with no access to my registered email/2FA.

Regarding these recordings of phone conversations related to my account, my response was simple: produce everything ('release the files').

Me: "Please preserve and produce all relevant phone recordings and logs tied to my account—especially anything tied to Jan 14."

To be as direct as possible :

• I have never provided my BOL account credentials to any person (friend, family member, or otherwise), except when BOL representatives requested information for security checks / identity verification.
• In 22 years as an adult, I cannot think of a single instance where I've shared credentials for any sportsbook, banking, or financially sensitive account—unless it was explicitly required for account origination, verification, or access.
• The idea that I'm "in the room" while someone else is "operating my account," with me audibly present in the background, is flat-out preposterous.

If BOL has "recordings" as described by E███ , then the remedy is simple: preserve them, produce them, and release the files—especially, but not limited to, anything connected to Jan 14 and/or any other instances of my account being "operated" fraudulently.

3) By the end, BOL walked back the promised written follow-up

Despite the early commitment to send a basic post-call email and case number, by the end of the call E███ backtracked and said I would only receive an email "once the investigation is complete." E███ was also evasive about providing a case/ticket number during the call. As of now, I still do not have one.

As of now (Wed, Jan 28 - D14)

• I still have no account access / case number.
• BOL has still not provided any acknowledgment in writing of the Jan 14 fraud and/or resulting investigation.
• BOL has still not provided a single written response to any of my questions.
• I still have no withdrawal destination details / TXIDs (if crypto), and no clear explanation for how credential/contact changes were allowed without normal verification/alerts.

Summing up the limited communication provided to me (by phone only), it seems that BOL is asserting that the fraud was driven by phone activity from an unknown person, using a non-registered number, who could not access the account without changing the registered email address (which was the 2FA on the account). BOL continues to withhold the basics any real investigation should provide: case number, written acknowledgment, audit trail, and withdrawal destination/TXID details.

I'll keep updating this thread. If any mods/admins want documentation privately (to help remove any doubts, whatsoever), I'm happy to provide directly.

[stake1]

This is asinine, why would you steal $100k plus from yourself as a long time Bet Online gambler. If I was you, would demand the email address used to take over your account. also ask if the phone number on your account was changed. You could’ve stated it already, sorry if I missed it.