All Betonline.ag, Sportsbetting.ag and Lowvig.ag Issues

[coach_jones85]

This is asinine, why would you steal $100k plus from yourself as a long time Bet Online gambler. If I was you, would demand the email address used to take over your account. also ask if the phone number on your account was changed. You could’ve stated it already, sorry if I missed it.

Thank you for the response! I have made many of the demands/requests you mention above, including:

What was email address changed to?
One of the phone reps during my first evening of calls (Jan 17) answered with an email that was the same as mine, but added numbers to the end. (e.g. jordan@gmail.com to jordan965@gmail.com). However, all of my subsequent demands/requests to confirm this information by email and phone have not been responded to (BOL has not sent a single email since Jan 14 event).

What phone number was used for fraud?
Every BOL phone rep from Jan 17 to present has refused to give any details whatsoever (not even country codes). The rep who called me yesterday (first inbound, Jan 27) said that he would share this the "fraud-number" but he promised many things - from a simple case number to recordings of all phone calls to BOL related to my account - It has been over 24 hours since our call, and I am still getting shutout - BOL has sent ZERO in writing , now 14 days after the fraud date, Jan 14.

Was registered phone number changed?
Although there have been at least two BOL phone reps who refused to answer the question, all others I asked indicated that the registered phone number was not changed. It is clear to me that the Jan 14 fraud path looked something like this.

From all of my detective work - “Chain of events” (could change slightly with information BOL has been holding)

1. Fraudster contacts BOL phone support
2. BOL changes my registered email (which functioned as my account 2FA) to a fraud-email
3. Fraudster uses “Forgot password” (likely on-site)
4. Reset link goes to fraud-email
5. Fraudster sets a new password and logs in
6. Withdrawal(s) initiated
7. 2FA / approval prompts go to fraud-email
8. Withdrawal(s) approved

[nbaguy23]

This is asinine, why would you steal $100k plus from yourself as a long time Bet Online gambler. If I was you, would demand the email address used to take over your account. also ask if the phone number on your account was changed. You could’ve stated it already, sorry if I missed it.

Cause we all know here that sportsbooks are never, ever wrong and security and customer satisfaction are their top priorities, lol. In their eyes OP constructed a "fraud withdraw" in attempts to defraud the book and get double the money which yeah a heist idk who anyone with their own 6 figures would try to do.

OP, unfortunately this is what I suspected. Someone called in either knowing how much you had via a screenshot (I believe that you were tight on your security however) or maybe the inside employee angle is viable again and they knew how to get past their own security using your info. Maybe someone saw your info years ago and was planning this.

More unfortunate that it sounds like you're subject to the court of bet online rather than common sense. Hoping you get to hear those recordings yourself and get some answers on the trace.

[Optional]

A couple of tips when dealing with books on issues like this.

Don't be offended by this. These are as much for the helpful contributors and other non-posting readers as they are for you personally. As you have already made your bed with this case.


1) Try to present yourself as wanting to do anything you can do to HELP THEM feel reassured you are not part of the problem. No need to be asking for evidence to be handed over as they will almost never do it. If they have not ruled out the possibility you are attempting fraud, or some real life associate of yours has pulled a fraud on you, no book is going to give you any information that might help anyone get away with it better next time.

This is policy at every book and even more strictly adhered to at US licensed books than offshore.

2) If they are telling you about recordings and asking questions it shows that they are actually investigating the situation and not just blowing you off. Acting like you want to help them resolve any questions in their mind is the way to go. Arguing like they must be stupid/corrupt to even think that way is not going to change their mind or get you anywhere further.

If mediating, I would have suggested saying something like "I cant recall anything like that ever happening. Can we listen to tape together and maybe we can work out what you are hearing."

3) If you are completely closed minded to the idea that you could have had your email hacked or had a "friend" steal this money from you, they will just see you as unreasonable and not willing to investigate all possibilities like you are demanding that they do. Tell them why you think it's unlikely. Not that it is impossible. And don't act offended that they would dare to insinuate it. Of course they need to investigate that possibility thoroughly in order to get their bosses to approve giving out 100K. Help them do it is the way to go.

4) Avoid trying to look like all you are doing is wanting to find proof that they are cheating you or lying to you. If that is true, well they wont give it to you anyway. And refer to point 1) about how books almost never hand over proof anyway.

It's a pointless endeavor for the victim to act this way. If their investigation ends with a definite no, that's the time to ask them to help you take it further by providing more info to help chase down the perp.

5) Writing public messages calling their honestly into question as an "update" after each interaction is only going to make them less likely to speak to you at all and result in them making their decisions behind closed doors.

6) Understand that helpful posters "supporting you" with blanket statements about an inside job or saying you should demand this or that have zero financial interest in your case and are mostly wanting some entertainment from the story. Ignore them. Don't engage with them. Be seen as wanting to solve the problem not create drama.

and lastly... in more than a decade mediating sportsbook complaints I can't think of any big legitimate offshore book being swayed to pay someone just to shut them up on online forums. Dodgy books yes, but not the big ones.

100k is a lot of money, convincing BOL that they should take full responsibility for the loss will take working with them to build a justification an accountant could accept to release those funds as a write off loss. Emotions, threats, demands don't get people anywhere. Bean counters make the final decision.

I wish I could still mediate offshores as I think you would have a lot more chance here by having a representative doing most of the talking for you. This thread is now definitely no positive help to you as you go through the process of working this out.

Leaving the accusations, theories, analysis and public pressure out of it unless you already have had a hard denial of claim and already have as many facts as possible from them is the way to go.

Rip in afterward if you don't like the response to try and get a second hearing. Spending all your bullets before the target is even mounted is bad strategy. And that's what you are doing here.

[vampire assassin]

About 15 years ago, my BOL account was hacked by an insider (I presume). While I was logged in, I saw my balance keep dropping 4k at a time. I called CS and asked them to lock it, and they failed to do it. Over the next hour, about 30k was transferred to Poker and promptly dumped. BOL did restore my balance a few days later.

[Brooklyn Dick]

About 15 years ago, my BOL account was hacked by an insider (I presume). While I was logged in, I saw my balance keep dropping 4k at a time. I called CS and asked them to lock it, and they failed to do it. Over the next hour, about 30k was transferred to Poker and promptly dumped. BOL did restore my balance a few days later.

That was 15 years ago. A lot different time then...........Now, good luck.......

[Krashman]

About 15 years ago, my BOL account was hacked by an insider (I presume). While I was logged in, I saw my balance keep dropping 4k at a time. I called CS and asked them to lock it, and they failed to do it. Over the next hour, about 30k was transferred to Poker and promptly dumped. BOL did restore my balance a few days later.

I remember that sort of thing happening frequently back then.

And balances vanishing just like the OP

The old BOL may be back.

[Optional]

I remember that sort of thing happening frequently back then.

And balances vanishing just like the OP

The old BOL may be back.

True. Was regular problem 4 or 5 years ago.

To their credit they made the majority of people I knew about good again after investigation.

The "investigations" became a mental stress test for victims after a while though. Once some smart types caught on that they could fake it and get paid twice. BOL had to hammer every claimant, usually accusing them of being involved as part of the process. Was horrible for innocents but it was to the books credit they took every claim seriously.

I hope that "old BOL" attitude is back for Coach Jones here.

[coach_jones85]

UPDATE

I received another call from BOL and it was overwhelmingly positive. The BOL rep was extremely apologetic about the whole situation, and revealed that:

• He personally reviewed all of the phone calls on my account going back to October (Including the Jan 14 incident and the Oct 9/23 calls from the other BOL rep). He indicated it was clear that the Jan 14 calls were not from me and that the Oct 9/23 were not described correctly by the BOL rep on Monday.
• Moreover, he said that my situation - in particular, the change of the account registered email that allowed for the rapid succession of Jan 14 events - was a shortcoming in the BOL security protocols.
• He indicated that this case had been very helpful for the BOL fraud team, as it has identified protocols improvements needed for account info changes that they are already making.
• He changed the account credentials back to the original, providing me with renewed account access, and we implemented some additional security measures together.
• ALL FUNDS WERE RETURNED TO ACCOUNT and I WAS ABLE TO WITHDRAW ALL FUNDS ALREADY.

There were many other pertinent details revealed in this call that likely wouldn't interest the thread, but I'll share this: While the fraudster had many of my personal details to "verify" the account on Jan 14, he also was communicating from a never used IP address in Colorado, I gather. When asked about this during security checks, he said he was headed to the Broncos/Patriots AFC Championship Game! The BOL rep indicated that he was "calm" and a "smooth talker" which undoubtedly assisted the scam.

While the past couple of weeks were very stressful, in the end, I am happy to reaffirm that BetOnline continues to be a top tier offshore sports book. Thanks to everyone for your concern and help towards a resolution. Going forward, I will try to contribute to the forums where I might be of use. Have a great weekend!

[nbaguy23]

UPDATE

I received another call from BOL and it was overwhelmingly positive. The BOL rep was extremely apologetic about the whole situation, and revealed that:

• He personally reviewed all of the phone calls on my account going back to October (Including the Jan 14 incident and the Oct 9/23 calls from the other BOL rep). He indicated it was clear that the Jan 14 calls were not from me and that the Oct 9/23 were not described correctly by the BOL rep on Monday.
• Moreover, he said that my situation - in particular, the change of the account registered email that allowed for the rapid succession of Jan 14 events - was a shortcoming in the BOL security protocols.
• He indicated that this case had been very helpful for the BOL fraud team, as it has identified protocols improvements needed for account info changes that they are already making.
• He changed the account credentials back to the original, providing me with renewed account access, and we implemented some additional security measures together.
• ALL FUNDS WERE RETURNED TO ACCOUNT and I WAS ABLE TO WITHDRAW ALL FUNDS ALREADY.

There were many other pertinent details revealed in this call that likely wouldn't interest the thread, but I'll share this: While the fraudster had many of my personal details to "verify" the account on Jan 14, he also was communicating from a never used IP address in Colorado, I gather. When asked about this during security checks, he said he was headed to the Broncos/Patriots AFC Championship Game! The BOL rep indicated that he was "calm" and a "smooth talker" which undoubtedly assisted the scam.

While the past couple of weeks were very stressful, in the end, I am happy to reaffirm that BetOnline continues to be a top tier offshore sports book. Thanks to everyone for your concern and help towards a resolution. Going forward, I will try to contribute to the forums where I might be of use. Have a great weekend!

Great news to start the weekend OP! Glad you got your funds back. Happy to hear the bet online didn't take any sides per se and focused on the facts! Sucks fraudsters like this exist that can turn good customer service to stingy and unruly, like Bookmaker for example.

[Brooklyn Dick]

Great news to start the weekend OP! Glad you got your funds back. Happy to hear the bet online didn't take any sides per se and focused on the facts! Sucks fraudsters like this exist that can turn good customer service to stingy and unruly, like Bookmaker for example.

There is NO customer service with Bookmaker.........You cannot reach a human.......

[Optional]

UPDATE

I received another call from BOL and it was overwhelmingly positive. The BOL rep was extremely apologetic about the whole situation, and revealed that:

• He personally reviewed all of the phone calls on my account going back to October (Including the Jan 14 incident and the Oct 9/23 calls from the other BOL rep). He indicated it was clear that the Jan 14 calls were not from me and that the Oct 9/23 were not described correctly by the BOL rep on Monday.
• Moreover, he said that my situation - in particular, the change of the account registered email that allowed for the rapid succession of Jan 14 events - was a shortcoming in the BOL security protocols.
• He indicated that this case had been very helpful for the BOL fraud team, as it has identified protocols improvements needed for account info changes that they are already making.
• He changed the account credentials back to the original, providing me with renewed account access, and we implemented some additional security measures together.
• ALL FUNDS WERE RETURNED TO ACCOUNT and I WAS ABLE TO WITHDRAW ALL FUNDS ALREADY.

There were many other pertinent details revealed in this call that likely wouldn't interest the thread, but I'll share this: While the fraudster had many of my personal details to "verify" the account on Jan 14, he also was communicating from a never used IP address in Colorado, I gather. When asked about this during security checks, he said he was headed to the Broncos/Patriots AFC Championship Game! The BOL rep indicated that he was "calm" and a "smooth talker" which undoubtedly assisted the scam.

While the past couple of weeks were very stressful, in the end, I am happy to reaffirm that BetOnline continues to be a top tier offshore sports book. Thanks to everyone for your concern and help towards a resolution. Going forward, I will try to contribute to the forums where I might be of use. Have a great weekend!

Great news.

[2Sweeet]

JG and BOL are top top if u ask me. Glad this was resolved.

[Dogsrule2025]

Duplicate ghost wagers were identified myself and supervisor Fredrick going through a couple of days were my figure was off my thousands. During this time

I was wagering between $50-240k per day. These wagers were logged 2-6x times within seconds of one another. This was a result of receiving error messages - ie line changed and no confirmation of wager going through, wager couldn’t be placed due to another instance of it being opened etc. however after receiving these messages the wagers were going through and as a result were placed multiple times.

Email sent to mgmt:

Betonline mgmt already said the will not do anything additional.
I received confirmation from my VIP Host, Denzel Thomas, over the weekend that BetOnline is unwilling to take any further action regarding the duplicate live wagers or provide any incentive consideration on January crypto deposits.

Before I escalate this matter externally, I want to clearly summarize the facts in one consolidated communication.

• Total Deposits (Life-to-date): $230,265
• Credits Issued by BetOnline (Jan duplicates): $19,915

Total Duplicate Wagers (Platform-Generated):$70,928.50
Time Period: 12/15/2025 – 1/31/2026

Management previously proposed a 50/50 split on duplicate wagers. However, that split did not occur based on the actual breakdown of the duplicated activity as seen above and broken down in the attached spreadsheet.

Below is the aggregated data, which I have compiled across multiple email threads and supervisor conversations:
Duplicates (2x) – $45,696.00
50% Allocation
User: $22,848.00
BetOnline: $22,848.00
Wagers 3x Duplicates – $14,977.50
67% User / 33% BetOnline
User: $9,975.02
BetOnline: $4,942.58
Wagers 4x Duplicates – $8,380.00
75% User / 25% BetOnline
User: $6,285.00
BetOnline: $2,095.00
Wagers 6x Duplicates – $1,875.00
80% User / 20% BetOnline
User: $1,500.00
BetOnline: $375.00
Total Duplicates: $70,928.50
User Portion: $40,608.02
BetOnline Portion: $30,260.58

A true 50/50 split would total $35,464.25 each and a proportionate breakdown would have been $40,608.02. That is a difference of $15,549.25 assuming a 50/50 split or $20,693.02 applying for a prorated breakdown based on duplicate allocation.

I wasn't trying to make a huge deal and was very flexible by accepting a 50/50 split, but the fact of the matter is I was not provided a 50/50 split as clearly show by the data provided. The difference between what was proposed and what was effectively applied is significant. The platform-generated duplication issue disproportionately impacted me, and the resolution does not reflect the originally communicated framework.

I recognize there were several one-off conversations across multiple supervisors. However, I have now consolidated all data into one transparent summary. The numbers are clear and I've attached a spreadsheet which provides every duplicate wager your platform made between Dec 15th , 2025, and January 31, 2026, each credit that was applied to my account as well as my deposit history.
This situation is not equitable. I am confident that a neutral third-party mediator or industry watchdog would reach the same conclusion.

I am asking one final time for BetOnline to revisit this and make the 50/50 resolution whole.

If I do not receive a substantive response by Wednesday, February 18th at 5:00 PM, I will proceed with escalating this matter to appropriate third-party watchdog communities and editors for independent review.

I would strongly prefer to resolve this directly and professionally.

[Optional]

PMed you a couple of questions

[lonegambler23]

Oh boy

[Dogsrule2025]

The managers there are Adam Burns (Burnatowski) from
Quebec City and Dave Mason. I’ve reached out to them directly via twitter based on some folks in the industry sharing info about them. No response, we will see….

[Dogsrule2025]

Ok, Adam Burns (mgr) did respond to my DM on twitter and was not familiar with my situation but agreed to look into it for me and get back to me within a day or two. I’m hopeful he will be understanding of the situation and make it right, as I do like the platform. Will keep everyone updated

[Dogsrule2025]

I wanted to provide an update to everyone. With the help
of optional I was able to effectively resolve my situation with Betonline with the assistance of Adam Burns. We agreed to split the difference for the month of January and move on. Thank you all!

[Optional]

I wanted to provide an update to everyone. With the help
of optional I was able to effectively resolve my situation with Betonline with the assistance of Adam Burns. We agreed to split the difference for the month of January and move on. Thank you all!

Great news.

Thanks for updating the thread