betphoenix problem!

MartinBlank · 02-11-09, 11:36 PM

I have never had a problem with BetPhoenix.

They have paid me extremely fast, and customer service has always been great.

tomcowley · 02-12-09, 12:05 AM

What was the parlay? Just random spreads/totals?

DukeJohn · 02-12-09, 12:11 AM

Originally posted by ucbearcats1027

I just hit a 4 team parlay for 500 paying around 5829. I logged on to betphoenix and it says my wagering has been suspended! Very convient. I tried to call them but no one is available. I will try again in the morning. I will keep you guys updated

Yes, please keep us updated... I am about to drop a few dimes with them so I am interested. I don't use parlays, but still I am interested.

Oh, one thing though, if you used a free play or something, some places have limits on the amount you can win in a single bet. Not saying that is what happen, just fyi...

tomcarter · 02-12-09, 01:31 AM

you tried to call them and no one was available?

I have called them three times tonight,once just 45 minutes ago,12:45 eastern time to see why they didnt have any lines up for the Thailand wta tennis tourney.Got prompt answers on every call.

The book always has great customer service,this post seems sort of strange,good luck with this but I am really impressed with betphoenix so far.keep us informed

THEGREAT30 · 02-12-09, 01:39 AM

This is something that hate and don't respect about these forums. Everytime someone has a gripe against a book they get attacked or have their character/intentions questioned by fellow posters and or affialiates/shills. Why didnt you guys make a post saying BetPhoenix is great I have never had a problem with them before he made this post? I hope UCBEARCATS gets this situation resolved. That's really what this post is about.

MartinBlank · 02-12-09, 09:28 AM

GREAT,

I don't think anyone questioned the guys character at all.

Can you cite a specific quote where one of the responses questioned his intentions?

I just relayed my experience with them.

I don't see this issue here.

HeeeHAWWWW · 02-12-09, 10:26 AM

Originally posted by ucbearcats1027

I just hit a 4 team parlay for 500 paying around 5829. I logged on to betphoenix and it says my wagering has been suspended! Very convient. I tried to call them but no one is available. I will try again in the morning. I will keep you guys updated

No need to worry - that amount is pretty small beer for them. I've had $4k (the weekly max) withdrawals 4 or 5 times, no problems.

RJbetphoenix · 02-12-09, 10:58 AM

double post...sorry

RJbetphoenix · 02-12-09, 11:00 AM

UCbearcats1027,

You have a credit card ********** on file with a turnkey book in our building. The play was canceled, and you were notified well before any grades came in.

Please contact by email or PM today to work on your CC refund.

Regards,

Richard

THEGREAT30 · 02-12-09, 11:24 AM

Turnkey book in your building? So, if someone has a situation with the Greek and goes to deal with BetJamaica. BetJamaica will deny you a withdrawal because you have a situation with the Greek?

RJbetphoenix · 02-12-09, 11:31 AM

TheGreat30,

Never came to that. His play was canceled well before it was even close to grade. I would imagine if a player had charged back at the Greek, and got into BJam with a cc, they would not take his action as well. What upside is there? Win you pay him, lose you get charged back.

If his plays would have won before cancelation, we would have to pay him and would no issue. The play was canceled well before it even got there based on ********** history.

Richard

katstale · 02-12-09, 11:35 AM

To be honest (and of course it would depend on the specific situation), but if you screwed Wally over at Greek you wouldn't be welcome at Betjam.

THEGREAT30 · 02-12-09, 11:45 AM

If it got cancelled before grading that's a totally different situation.

RJbetphoenix · 02-12-09, 12:10 PM

Not 1 leg of the parlay was near grading at the time of cancellation. He was also notified by email, and via customer comments of the cancellation.

Justin7 · 02-12-09, 12:18 PM

Did the deposit at BetPhoenix go through normally?

fiveteamer · 02-12-09, 12:26 PM

sucks for the player, but if they cancelled before tip off, then there's not much he can say.

Halifax · 02-12-09, 12:26 PM

Originally posted by THEGREAT30

Turnkey book in your building? So, if someone has a situation with the Greek and goes to deal with BetJamaica. BetJamaica will deny you a withdrawal because you have a situation with the Greek?

If a player that screwed over Olympic deposited at BetJamaica, not only would I (if I were BetJamaica) cancel the play and deny a withdrawal, but I would keep some or all of the deposited money and put it toward the debt that was owed to Olympic.

I see nothing wrong with doing that, provided that it's a cut-and-dried fact that the guy tried to screw over the sister/parent/affiliate book on an earlier date.

Scam artists (** scams, CC chargebacks, etc.) pose a fairly large threat to the solvency of some books, and in turn, to the safety of my money that I have at these books, so anything that a book can do (within reason) to hit back at them, I'm all for it.

.

Santo · 02-12-09, 12:31 PM

Also how are you defining "near grading", had the games started? half-time?

fiveteamer · 02-12-09, 12:32 PM

I sure hope none of the games hadn't started...

RJbetphoenix · 02-12-09, 01:15 PM

Justin,

Deposit via CC.

Richard

Justin7 · 02-12-09, 01:26 PM

I'm just thinking out loud.

1. Was the wager canceled before all games started?
2. Was there any line movement on any leg?

If there was no real line movement, the wager was canceled before the first game started, and the player sent an email, there is no foul. Otherwise you have to look at the charge back a lot closer.

ucbearcats1027 · 02-12-09, 01:28 PM

sorry it took me so long to get back with you guys. okay they are lieing and I can prove it! Here is what happened. I had a problem with sports-1.com, basically the problem was I requested a payout and after 12 days the money never even came out of my account even though they had all the proper paperwork etc from me. I posted this story on this forum as well. They saw my post and FRANCO from sports-1.com decided to refund all my credit cards. I let my one credit card I used know that I expected a credit to post. (THIS WAS THE ONLY CONTACT I HAD WITH MY CREDIT CARD). I made an account with betphoenix deposited 498 and lost it all. The next day or two I deposited again 497 this time I beileve as there limit is 500. I set up a 4 team parlay. LSU+1, illinios sk pk,. nc-2, okhahoma ml. I hit this parlay paying out around 5829. I tried to log on and it said my wagering had been suspended. I tried to call them last night but went to a voicemail><><? Anyway I then check my email they sent me an email at 9:17 stating due to a ********** at sports-1.com my account has been closed and my cards refunded. Granted 2 of my plays were in the final minutes and the other two were 17 minutes in. This is absolutely unfair and I am going to fight it as I can prove that I did not charge back my card I only told my credit card company I was expecting a credit as FRANCO has told me I was going to be getting. Thats the whole story and Im glad I can prove it

ucbearcats1027 · 02-12-09, 01:45 PM

Originally posted by RJbetphoenix

Not 1 leg of the parlay was near grading at the time of cancellation. He was also notified by email, and via customer comments of the cancellation.

Wow he is going to actually say not one leg of the parlay was near grading at the time of cancellation? I got the email at 9:17 pm. 2 of my games started at 8:00 pm and the other 2 at 9:00 pm.

fiveteamer · 02-12-09, 01:48 PM

Wow, not looking good for BetPheonix right now...

Peep · 02-12-09, 01:57 PM

I wouldn't pay anyone anything who charged back a credit card period. Like a bounced check, you should forfit any winning derived from same.

fiveteamer · 02-12-09, 02:01 PM

So he's never allowed to deposit into a book ever again?

Justin7 · 02-12-09, 02:09 PM

Originally posted by ucbearcats1027

Wow he is going to actually say not one leg of the parlay was near grading at the time of cancellation? I got the email at 9:17 pm. 2 of my games started at 8:00 pm and the other 2 at 9:00 pm.

When was the email sent?

RJbetphoenix · 02-12-09, 02:20 PM

If he wins the play he gets paid. If he loses he charges back. Either way we have no recourse, and are refunding all charges he made with us regardless of win or loss.

His play was canceled at 9:07.

LSU and Illinois State were both at halftime. The other two games tipped at 9:05. Quite far away from minutes away from grade and 17 minutes into the first half. I wish your account would have been flagged earlier, but I am glad it was caught when it was.

That being said, both the $500 deposit and that first $400 and change deposit are getting refunded. I would never want a penny of your money at all, you can keep it.

I will refrain from posting your exact e-mail to sports-1 claiming your 13 year old son got on your computer and lost all of your money in the casino. Also that you spoke to your lawyer about legal action and that he suggests you charge back. That's what started all of your issues with sports-1 and then of course came the ********** eventually as could be expected.

I am trying to maintain my professionalism here, but it is guys like yourself who really make it worse for the rest of us both players and businesses alike. You are also hurting SBR by using this platform to support your behavior.

RJbetphoenix · 02-12-09, 02:21 PM

First refund completed....
Second on the way...

ucbearcats1027 · 02-12-09, 02:29 PM

RJbetphoenix I spoke to my lawyer after waiting 12 days for a payout to be even taken out of my account from sports-1.com which never happed! Thats the whole reaosn I had to get legal help because you guys gave me the run round time and time again and its perfectly fine with me if you bring up old issues that have been settled with my account. I have absolutely nothing to hide. except for getting screwed by a sister sports-1.com and now betphoenix is going to try to have a go at me which I wont allow to happen again.

RJbetphoenix · 02-12-09, 02:31 PM

Second charge is refunded now as well.

Total refund of $997 done.

"Granted 2 of my plays were in the final minutes and the other two were 17 minutes in." You are going to do what you need to do to get your way via this forum.

Fine...Your email then:

From: xxxxxxx
Date: Mon, Jan 12, 2009 at 3:36 PM
Subject: update account info
To:frank@sports-1.com, memberservices@sports-1.com

"Okay here is the problem, my account has 6,000 dollars in it yesterday and when I got home from work this morning it only had 13.00 dollars. Me and my wife have figured out the problem it appears that my 13 year old son played blackjack(I left the wagering window open when I left for work) he did not know it was for real money and thought it was just a game. Since he is not 18 years old I have spoken to my lawyer regarding this issue and hes assured me that since my son is under the 18 year old requirement and since I can prove that I was at work and it was not me playing the bets should be null and void. Since you guys operate in a different country though he said it would cost more to actually go to court on this matter. He has advised me to dispute the credit card charges in relation to the matter that my son who was under age was playing since I left the wagering window open. My son has been grounded but what he has done cannot be undone by him since he is only 13. I will not dispute the charges until I hear back from you guys but my lawyer has told me that you guys will probably do nothing even though I am a very trustworthy person and I have deposited into your site many times. I really dont want to have to dispute the charges, I love your site but If you guys are not going to do anything about it then I will have to take my lawyers advise. Yes it was my fault that I left the wagering window open but it was an accident and I had not clue he was going to play thinking it was just a game. Please email me back so I can know where I am going from here. Sincerely
edited (I wont post your name)

P.S. Just so you know, my son is adopted thats how he is 13 years old when im only 22.

Peep · 02-12-09, 02:32 PM

"My 13 year old got ahold of my computer".

One of my board buds had a nephew story that wasn't bad, but this one is better.

ucbearcats1027 · 02-12-09, 02:33 PM

It sounds like your getting really mad that I am telling everyone MY STORY of what happened which they all have a right to hear. You can tell them whatever you would like. Like I said I have nothing to hide.

ucbearcats1027 · 02-12-09, 02:34 PM

I would like you to ask wsex.com if I ever gave them a problem at all, ask the greek if I ever gave them a problem and you would find out they both would say nope