betphoenix problem!

[Mudcat]

The kind of scammers I hate most are the ones that get busted and then feel like it makes sense to try to discredit the book.

It's like, "How dare you not let me use you as a doormat?!?! I'm going to try to cost you business!"

Low. So so low.

Take it like a man. You got busted. Move on. Hopefully change gears and try to find something respectable to do with your life. But if you cant do that, understand that sometimes there are going to be people in the world who do the right thing. They're not the problem. Leave them alone.

[rufcut]

You cannot trust this group of books though. The owners probably are very rich, and yet they continue to stall payout to many ordinary people whose only mistake was to trust in their B rating at SBR.
In that context the staff were instructed to lie repeatedly about payouts, so in this case, why would you trust their story over the complainant's, without independent inspection of the evidence?

[SportsLockPicks]

true, we have SBR to thank for books improving their efforts on being legit...its nice to know they have an effect and that books are concerned about it

[RonPaul2008]

I've read rumors that BetPheonix = Cascade

You cannot trust this group of books though. The owners probably are very rich, and yet they continue to stall payout to many ordinary people whose only mistake was to trust in their B rating at SBR.
In that context the staff were instructed to lie repeatedly about payouts, so in this case, why would you trust their story over the complainant's, without independent inspection of the evidence?

[katstale]

I've read rumors that BetPheonix = Cascade

OK, now that is not funny. Mods?

Now, this is funny: future BetPhoenix client

http://www.msnbc.msn.com/id/29184929/?gt1=43001

[reno cool]

The kind of scammers I hate most are the ones that get busted and then feel like it makes sense to try to discredit the book.

It's like, "How dare you not let me use you as a doormat?!?! I'm going to try to cost you business!"

Low. So so low.

Take it like a man. You got busted. Move on. Hopefully change gears and try to find something respectable to do with your life. But if you cant do that, understand that sometimes there are going to be people in the world who do the right thing. They're not the problem. Leave them alone.

crocodile tears for the books right here.
I understand sbr needs to be sympathetic to the books to have any chance of helping players. Bottom line the books hold all the cards. They're only obliged to listen to us as pr move. so **** em..

[Santo]

Winning players don't want the books to be scammed either.

[reno cool]

Winning players don't want the books to be scammed either.

I just don't see this as a real problem. Unless the particular book is totally clueless they can institute legit measures such as a waiting period, limiting certain deposit method and so on. They're well aware that their current method makes alot more $ than the pittance they may lose to fraud. That's basically what the Beted case came down to.

Let me hold on to your money and see if you can scam me.

[Santo]

They can institute such polices, but this case refers to a player-specific issue.

[reno cool]

One more thing. I would feel better if Phoenix in this case would say we're confiscating your winnings as a means of paying back the money you stiffed our partner book. That would be more understandable, although it might set a bad president.

[JerseyShop101]

Second charge is refunded now as well.

Total refund of $997 done.

"Granted 2 of my plays were in the final minutes and the other two were 17 minutes in." You are going to do what you need to do to get your way via this forum.

Fine...Your email then:

From: xxxxxxx
Date: Mon, Jan 12, 2009 at 3:36 PM
Subject: update account info
To:frank@sports-1.com, memberservices@sports-1.com

"Okay here is the problem, my account has 6,000 dollars in it yesterday and when I got home from work this morning it only had 13.00 dollars. Me and my wife have figured out the problem it appears that my 13 year old son played blackjack(I left the wagering window open when I left for work) he did not know it was for real money and thought it was just a game. Since he is not 18 years old I have spoken to my lawyer regarding this issue and hes assured me that since my son is under the 18 year old requirement and since I can prove that I was at work and it was not me playing the bets should be null and void. Since you guys operate in a different country though he said it would cost more to actually go to court on this matter. He has advised me to dispute the credit card charges in relation to the matter that my son who was under age was playing since I left the wagering window open. My son has been grounded but what he has done cannot be undone by him since he is only 13. I will not dispute the charges until I hear back from you guys but my lawyer has told me that you guys will probably do nothing even though I am a very trustworthy person and I have deposited into your site many times. I really dont want to have to dispute the charges, I love your site but If you guys are not going to do anything about it then I will have to take my lawyers advise. Yes it was my fault that I left the wagering window open but it was an accident and I had not clue he was going to play thinking it was just a game. Please email me back so I can know where I am going from here. Sincerely
edited (I wont post your name)

P.S. Just so you know, my son is adopted thats how he is 13 years old when im only 22.

Hey ucbearcats1027,

If your "13 year old son" had won in the casino, would you have called Betphoenix and asked them to take those winnings away, as your son is under the age of 18?

[trixtrix]

fwiw, bet phoenix refunded his last 2 deposits b/c it was obv the player would've charged back anyways. so either way the book will not end up keeping the funds. this way it saved the headache and pain on the processors in regards to potential ********** dispute. i don't really think this is a generosity issue..

[bettilimbroke999]

Hey ucbearcats1027,

If your "13 year old son" had won in the casino, would you have called Betphoenix and asked them to take those winnings away, as your son is under the age of 18?

I have no doubt that had his 13 yr old son doubled his balance he would've immediately called BetPhoenix to remove the winnings after calling his lawyer and figuring out it was wrong for him to have been playing, hes just that honest, the books are lucky to have such a customer

[THEGREAT30]

This is a bad situation. I personally dont trust these guys. Too many books will do anything to get your money and anything to avoid paying out. If they are truly concerned about chargebacks or scammers they should start doing more of a thorough search before allowing someone to post up, as opposed to doing searches only when someone is trying to withdraw. The bottom line any book that operates in an illegal manner such as accepting U.S. customers knows that it is violating rules and laws and cant be trusted. They will show their true colors at some time or another.

[durito]

The bottom line any book that operates in an illegal manner such as accepting U.S. customers knows that it is violating rules and laws and cant be trusted. They will show their true colors at some time or another.

According to whose laws?

The US government may think it can control the world, but it still has no authority to dictate laws in other countries.

[THEGREAT30]

According to whose laws?

The US government may think it can control the world, but it still has no authority to dictate laws in other countries.

According to U.S. laws. I know for a fact some of these books have representatives in the U.S. So, they are acting under the laws that govern the U.S. Considering these representatives are tied to the offshore books they are acting illegally.

[St.Aquinas]

This is a bad situation. I personally dont trust these guys. Too many books will do anything to get your money and anything to avoid paying out. If they are truly concerned about chargebacks or scammers they should start doing more of a thorough search before allowing someone to post up, as opposed to doing searches only when someone is trying to withdraw. The bottom line any book that operates in an illegal manner such as accepting U.S. customers knows that it is violating rules and laws and cant be trusted. They will show their true colors at some time or another.

But everyone should get a pass on pot...thegreat30?
Come on dude...

[THEGREAT30]

But everyone should get a pass on pot...thegreat30?
Come on dude...

What does pot have to do with this dude? Why are u going around checking my posts? Are u the rep that called me from this place with a local (U.S.) number.

[durito]

According to U.S. laws. I know for a fact some of these books have representatives in the U.S. So, they are acting under the laws that govern the U.S. Considering these representatives are tied to the offshore books they are acting illegally.

Representatives?

[Sinister Cat]

The bottom line any book that operates in an illegal manner such as accepting U.S. customers knows that it is violating rules and laws and cant be trusted. They will show their true colors at some time or another.

I don't understand this logic. You can't trust anyone who does anything illegal?

[THEGREAT30]

Representatives?

Exactly, representatives.

[THEGREAT30]

I don't understand this logic. You can't trust anyone who does anything illegal?

That would be a nice start of a theory because they obviously choose which rules they wish to abide by. Just as in this case.

[reno cool]

Personally, I hope the good books stand up to stupid American law. However, it's a fair point thegreat30 makes.
You don't see too many d-f books refusing USA players. But many of the best, legit books do.

[ucbearcats1027]

Complaint being filed with osga. Would be diffferent if they canceled the bets before they started. My one team who was a pk was up by 21 at halftime and another one of my teams who was +1 was up by 7 at half. The whole problem was sports-1.com has nothing to do with my betphoenix account, I told richard from betphoenix who was also dealing with my sports-1.com problem that I opened an account with betphoenix and even gave him the username in the email and he didn't advise me not to deposit or anything so a week later i deposited. Sports-1.com said they were going to refund the charges to my credit card but never did therefore i told my bank I was expecting a credit and they refunded the charge to me.

[big joe 1212]

after thinking about this, I beleive their is some blame here on Bet Phoenix. How do they all of a sudden notice this guy after his parlay had already started? It is unusual to notice something like this during the night! They had some time to know who this guy was! Did sports-1.com notify Bet Phoenix at 9pm? I highly doubt it! Bet Phoenix accepted the deposits, then accepted his wagers! I know this guys story about his son playing BJ and losing his funds is complete garbage, but as I look at the facts, the sports-1.com situation should have nothing to do with Bet Phoenix, if Bet Phoenix accepted deposits after the problem. If a sister book has a problem with a customer, they should immediately notify its partners!
I know people will call me crazy because I kind of side with ucbearcats, but if you look closely at the timetable, you would have to have some doubt here!

[RJbetphoenix]

Good that you filed. I will have Jim come over and look at this first hand. SBR reps are welcome anytime too. I have no issue with the transparency here.

[themajormt]

"Sports-1.com said they were going to refund the charges to my credit card but never did therefore i told my bank I was expecting a credit and they refunded the charge to me."

This is one of the most BOGUS claims I think I have heard so far... You dont just "tell" your bank you are expecting a refund and they just DO IT. You have to file a formal dispute and they reverse the charges, you have to sign something stating you did not authorize the charges or that you did not receive the merchandise, etc.

[HeeeHAWWWW]

Ahh, so now the claim is the bank did a **********, but without him asking them to?







I nominate this thread for all-time stickyness. Pure classic.

[katstale]

lololol meanwhile, back at the ranch, I can't log in to Phoenix. Must be website problems. I am almost afraid to leave my browser open.... but with the site down I guess I shouldn't be afraid. be back for my evening Phoenix work later

Edit: Back in now!!

[reno cool]

after thinking about this, I beleive their is some blame here on Bet Phoenix. How do they all of a sudden notice this guy after his parlay had already started? It is unusual to notice something like this during the night! They had some time to know who this guy was! Did sports-1.com notify Bet Phoenix at 9pm? I highly doubt it! Bet Phoenix accepted the deposits, then accepted his wagers! I know this guys story about his son playing BJ and losing his funds is complete garbage, but as I look at the facts, the sports-1.com situation should have nothing to do with Bet Phoenix, if Bet Phoenix accepted deposits after the problem. If a sister book has a problem with a customer, they should immediately notify its partners!
I know people will call me crazy because I kind of side with ucbearcats, but if you look closely at the timetable, you would have to have some doubt here!

You are absolutely right. Players need to be aware that this bs logic makes no sense. The books shouldn't be allowed to say: " We believe this player did something wrong so we will wait and see how much he loses." And if he wins we just wont pay.

[RJbetphoenix]

"You are absolutely right. Players need to be aware that this bs logic makes no sense. The books shouldn't be allowed to say: " We believe this player did something wrong so we will wait and see how much he loses." And if he wins we just wont pay."

Is that what you are assuming took place. Your comments allude to the fact that we can exercise some measure of control here. Where is the logic in that. As soon as I got notice he was playing and depositing CC's he was shut off. I don't care if he was losing a 100k parlay. What is the upside for the business. He wins we pay...he loses we pay. It does not work the opposite way. All of his losses with Phoenix were refunded as well, as this is situation will be a sure stiff.

[reno cool]

I hope that's not what's happening but it looks that way. If you got word about him too late I think you're obliged to let the bet stand.
Plus you make it sound like he was sure to do another **********. It would be good to know how long this guy has been depositing and playing at the other book before that incident.
I mean if you got the word after the plays were lost would you refund the money? And is there a record of you doing so in the past?

[ucbearcats1027]

especially since they let me deposit 500 2 days prior to this bet and lose it all and nothing happened to my account it remained open. so I deposited 500 again and made a a 500 parlay since I also got a good freeplay bonus to lose. but like i said I have an email to richard saying I was going to open a betphoenix account and even gave him the username. Im sure he has the same email.

[Peep]

especially since they let me deposit 500 2 days prior to this bet and lose it all and nothing happened to my account it remained open. so I deposited 500 again and made a a 500 parlay since I also got a good freeplay bonus to lose. but like i said I have an email to richard saying I was going to open a betphoenix account and even gave him the username. Im sure he has the same email.

Were you depositing by credit card Bearcats?

[ucbearcats1027]

yes