Goldvictory stole my winnings- 459 euros

[GVstaff2]

Wilek11,

I asked you for this info as you stated….

*****My internet provider is LAN www.koba.pl and this provider has range in all my city (circa 300 000 people). My IP is PRIVATE (10.1... class) so my computer is visible in newtork by PUBLIC LAN IP which can also use hundreds of people!

As I was impressed by a provider using LAN, I needed a confirmation letter.

As your version changed to;

*****I never said that 10 000 people use the same IP. I only said that my provider has that range and all people from my neighborhood can use them

Which means that your provider is a dynamic provider and that on each dail-in you obtain a different IP.

Here again we don’t agree. As your IP is clearly not a Dynamic IP but a static. Static IP is used only by ONE person the owner of the internet connection and it can never be used by someone else that is why it is STATIC.

With regards to the information about the other user, I can’t give you that information as I it is prohibited by law, the only Authority that has the right to view these logs is Malta Authorities.

If you wish to match these logs and stand for your behalf you are free to contact them.

Rgs

[GVstaff2]

Hi Miguel,

Nice to hear that you made some good winnings and I m sorry that the payment took 2 days for you to arrive.

We are lately having some issues with our e-wallets we hope we sort them out asap.

Rgs

[tomcowley]

They do reload bonuses all the time, E100 to E300, with smallish rollovers.

Reload bonuses shouldn't be a particular issue- any abusers should have been caught taking the signup bonuses. Their rules just take shots at players and require players to be familiar with technical information that they have no reasonable way of knowing, even if they're tech-savvy, such as provider IP ranges. It's already shown up in this thread several times that the information is not easily available even for somebody who wants to do the legwork.

Forfeiting winnings, and not refunding losses, when an account is deemed to be duplicate (unless the bets are going over-limit), is still just plain theft. GV would happily book the combined action from one account, or two non-linked accounts, so from their perspective, the only benefit to their policy is to steal as much of a player's balance as possible. That shows their personality quite well.

[wilek11]

asked you for this info as you stated….

*****My internet provider is LAN www.koba.pl and this provider has range in all my city (circa 300 000 people). My IP is PRIVATE (10.1... class) so my computer is visible in newtork by PUBLIC LAN IP which can also use hundreds of people!

As I was impressed by a provider using LAN, I needed a confirmation letter.

You was impressed by provider using LAN? Can't believe it, LAN is very common type of providing internet.

As your version changed to;

*****I never said that 10 000 people use the same IP. I only said that my provider has that range and all people from my neighborhood can use them

Where do I change my version? My version is still the same and I can't belive I must confirm over and over again the same thing.
I never said thay 10 000 people use the same IP because I don't know how many people actually use this internet provider - it could be 1000, 5000 or 10000. Is that clear now?
Speaking of range I meant phisical range that this provider use NOT IP range.
They provide 10.1.... IP class (or 192.168..., but thats not the point) to their clients. I don't have dynamic IP and never stated so. Thats clear now? Because I don't want to explain it to you again.

Here again we don’t agree. As your IP is clearly not a Dynamic IP but a static. Static IP is used only by ONE person the owner of the internet connection and it can never be used by someone else that is why it is STATIC.

What are you talking about? Do you have basic knowledge about how internet networks works? Many computers can be linked to the same host with public IP. They are seen as the same IP outside the network but have DIFFRENT PRIVATE IP inside the network. So there is no collision between them.

With regards to the information about the other user, I can’t give you that information as I it is prohibited by law, the only Authority that has the right to view these logs is Malta Authorities.

So please post here logs without IP addresses here, only hours when this person and logged in and logged out.
Maltese authorities... well, I'm sure they're authorities for betchance.com users...

Waiting for your respond GVstaff2, but I see that you don't want to clear this case, you are making it more shade asking same question over and over again

[GVstaff2]

Dear Wilek11,

Sorry to say but are you sure you read and understood the meaning of the below rule before applying for the bonus?

(quote) We only allow one bonus per IP. If multiple accounts are linked to a single IP address at any point during your betting activities this will be considered an abuse of the Bonus

Noticing your knowledge, I don’t understand how this rule didn’t warn you that your setup will lead to problems with our network!

As you doubt my technical understanding, and as you question local authorities then I m sure you also doubt the privacy act regulation, else you wouldn’t ask for such info.

So at the end I sure that you will always doubt my words. As we are here for SBR assistance then let’s wait for it.

Rgs

[APK]

Wilek11,

Here again we don’t agree. As your IP is clearly not a Dynamic IP but a static. Static IP is used only by ONE person the owner of the internet connection and it can never be used by someone else that is why it is STATIC.

Here I have to disagree.
In the building were I work, all of us (probably 35 people) have the same external IP.
Through various routers we get our own internal IP in the 192.168.xxx.xxx range, precisely like Wilek11 says.

I don't know about any Internet provider that hands out one single IP to thousands of people, but I'm not an ICT pro.
Maybe it's a normal system in Poland?

Confirmation about this from the Internet provider should be easy to obtain, and if confirmed I think that -unless the betting patterns are very similar to other users on the same IP- maybe Wilek11 should get the benefit of the doubt.

Just my 2ct.

[wilek11]

(quote) We only allow one bonus per IP. If multiple accounts are linked to a single IP address at any point during your betting activities this will be considered an abuse of the Bonus

Noticing your knowledge, I don’t understand how this rule didn’t warn you that your setup will lead to problems with our network!

As I said - I never had problem with sportbooks used by way much clients that Goldvictory have (those with near 1 million customers). I've been asked two or three times for identification card
after requesting withdrawal and that was it, case closed, no one maked any problems. So why should I been worried playing in Goldvictory? I didn't think that after sending identification card, bill scan,
internet provider contract scan someone will mark me as a ghost, fake person made just to abuse bonus system.

As you doubt my technical understanding, and as you question local authorities then I m sure you also doubt the privacy act regulation, else you wouldn’t ask for such info.

I didn't ask for private info. Several dates and hours of log ins aren't any private info.
Sep 13 2008 04:55:50:077PM 82.139.146.78 - do you tell me this line would violate someones privacy? Its only date and hour, IP is private but you state that this person used same IP as me, so...

So at the end I sure that you will always doubt my words. As we are here for SBR assistance then let’s wait for it.

I don't doubt your words, I only point things that you tell and that aren't true. And to be clear - I don't state that you say those things on purpose.



I would also like to see SBR involved in this case. But, Is anybody from SBR reading this thread?
I fill out complain form but didn't get any response. I know that another Goldvictory IP case isn't something curious, but I ask for your help. Thanks.

PS. Thats exactly how it works, APK, thanks for your support. I would also like to see logs from that other person and see if our betting patterns are similar or not, but lets be honest - if it would be similar GVstaff would use this argument at the beggining, so I suppose they aren't.

[GVstaff2]

APK ... your 2c are worth much more then you imagine... i believe you have a good understanding of how a LAN network is formed, moreover I believe that you see the difference between a LAN and WAN connection Internet provider on LAN JJJ

[wilek11]

moreover I believe that you see the difference between a LAN and WAN connection Internet provider on LAN JJJ

And I believe that you know what is WAN connection and that it is used to link computers in large distance, and large means country not street.
I also believe you know how router works. Here is good example from wikipedia:


House 503 and 513. What IP viewed by the rest of the world do you think will they have?

http://www.koba.pl/index.php5?src=3

Internet offer from my internet provider:

Local Area Network:
7. You can buy PUBLIC IP with additional ammount (5 zl)

You can find translator on the net and translate it if you don'n believe me. You can also give my provider a call (+480857406466) and ask them directly, I belive that there will be someone who will assist you in english.

[GVstaff2]

I will contact your provider for confirmation. Still this is a breach in the rules but lets talk once i obtain a confirmation.

Rgs

[APK]

I will contact your provider for confirmation. Still this is a breach in the rules but lets talk once i obtain a confirmation.

Rgs

Maybe it's an option to add something like "If you're not sure whether you share an IP with somebody else, please contact us" to the terms and conditions?

[KateG.]

As I said - I never had problem with sportbooks used by way much clients that Goldvictory have (those with near 1 million customers). I've been asked two or three times for identification card
after requesting withdrawal and that was it, case closed, no one maked any problems. So why should I been worried playing in Goldvictory? I didn't think that after sending identification card, bill scan,
internet provider contract scan someone will mark me as a ghost, fake person made just to abuse bonus system.


I would also like to see SBR involved in this case. But, Is anybody from SBR reading this thread?
I fill out complain form but didn't get any response. I know that another Goldvictory IP case isn't something curious, but I ask for your help. Thanks.

PS. Thats exactly how it works, APK, thanks for your support. I would also like to see logs from that other person and see if our betting patterns are similar or not, but lets be honest - if it would be similar GVstaff would use this argument at the beggining, so I suppose they aren't.

I had this same problem with IP, they said static and thats all, and SBR wasn't fair in this case, I fill out complain feedback and noone even replied...thats a live.

[wilek11]

I will contact your provider for confirmation. Still this is a breach in the rules but lets talk once i obtain a confirmation.

Thanks, waiting for results of your call.

[GVstaff2]

Dear Wilek11,

As mentioned before, rules are there to be followed. We have a simple rule that states that we don’t allow multiple IP and that we only grant bonus to a single IP.

The whole situation here clearly shows that you where aware of your setup and you where aware how your internet provider works. Yet you still insisted to risk requesting for the bonus without asking for an IP check. In addition you risked other users accounts that had previously used that IP.

I had been in contact with your internet provider and they stated that for 5zl you can obtain your own Static IP.

As we managed to prove both identities and both connections I have no other option to request you to contact your provider and request for a new IP as your IP is already in use by another user.

Once you obtain your new IP I will reinstate your account without any restrictions.

Rgs

[GVstaff2]

Dear KateG,

First you stated we locked your accounts cause you used an Internet café, then you said you own a Dynamic IP, now we locked you due to Static IP.

Please make your mind up!


Rgs

[fixxer]

Just one thing.....I agree, IP address IS a private info (especially STATIC IP), and it falls under the privacy act of most legislatures.
There were some issues in the betting forum of my country, that hackers targeted sportsbettors.....an e-wallet is an easy way to get your money dissappear through....so I agree, never post anybody's IP in a public forum, and I understand why GVStaff won't post these details.

An ip -> an experienced hacker -> 1 simple keylogger -> all your pass/user are known, which you use at bookmakers, e-wallets etc, banks....

About Malta Gambling Authorities.....simply a joke, no help for the players at all.
I completely understand why the "Betchance-case" was mentioned....

....also soon Bettingstar24 and Wauw users will try to get help from them....without the smallest hope.

I guess GV should improve their IT department, because most cases here can be solved with a little more IT knowledge (of course, not always in the favor of users).

[wilek11]

As we managed to prove both identities and both connections I have no other option to request you to contact your provider and request for a new IP as your IP is already in use by another user.

Once you obtain your new IP I will reinstate your account without any restrictions.

I requested public IP and my internet provider set up it to me in... 6 minutes. Well, we lost several days on talking and solution was as simple as that.
My new IP is now: 83.175.156.89
Whats next? I can't get to my Goldvictory account now as it is blocked, but I need to prove you 83.175.156.89 is my IP now.

[GVstaff2]

check your account wilek11, you can ask for a wager check to be able to WD.

Rgs

[wilek11]

I have access to my account again, so problem is solved. Thanks!

[GVstaff2]

Hi Willek11, As always state if you made any winnings!

[bigboydan]

I have access to my account again, so problem is solved. Thanks!

Glad to hear your issues were resolved sir. Please advise us when you make your withdraw.

[moonbeam]

This fascinating book offering a new 50% reload bonus.

I think this is brilliant but I´m not sure

[APK]

This fascinating book offering a new 50% reload bonus.

I think this is brilliant but I´m not sure

I've accepted the offer and will keep you updated.
If I win, that is.

Terms and conditions for the offer were updated with the following:

Users who are on a shared connection with one fixed IP between multiple users such as Internet providers with NAT group sharing, students’ residences, offices, wireless networks, etc, are not allowed to request for a bonus. If during the betting activity multiple accounts are registered on a same IP address, this will be considered as abuse in bonus rules.

[bigboydan]

I've accepted the offer and will keep you updated.
If I win, that is.

Keep us posted sir.

[natrass]

Kind of liking Gold Victory's style .. dont like to see books give in to scammers but expect them to address legit issues.

If only betfair could sort out problems like they did.

[fixxer]

This is a good way to solve problems, yes...

Have to add tho, that their CS's communication (dispute handling) is not very good....usually copy-pasted answers, and no further investigation or explanation. /which is still better than Bwin's for example, who simply closes an account and confiscates funds, without any notice or explanation, just as BBD wrote in another topic not long ago/.

GVStaff is a great help here at SBR for dealing with GV issues - for those who know about this website - still, if the CS would handle all issues like he handles them, that would improve their reputation I guess....

[APK]

Keep us posted sir.

Payout within 48 hours.

[bigboydan]

Payout within 48 hours.

Noted. Thanks for following keeping us updated sir... Tis appreciated.

[dhan]

Hi goldvictory I am posting here as well as emailing you so i get the quickest response possible.
(Quite easy to find this thread a google search of goldvictory returns this page as second worryingly!)

Hi there.

I am terribly sorry to hear about this. I hope you can understand exactly what has happened here and we can come to a solution. I have a son who lives in Leeds and we are both into a bit of betting now and again. He called me a couple of weeks ago and mentioned your service (he has an account with you) and that you were offering a good sign up deal (the new years bonus you did). I went on to open an account with you from my home address.

Recently my son has travelled up to Leeds as the University term time starts again soon. I helped him move and unpack and have been staying over for some time to get a feel for his house and meet his friends. I was using his internet at this point in time to place several bets with you when I had a bit of free time. Hopefully you can see that I don't usually bet from his I.P address as I opened it at home a couple of weeks or so ago and placed some bets there.

I think this may have caused the IP addresses to become 'linked' in your database. I appreciate that we may have logged in at the same IP address but I don't think my son has placed any bets recently (student life! he shouldn't be gambling anyway!). Correct me if I'm wrong, I don't know exactly when he last placed a bet, and I will be getting in touch with him later on this afternoon to determine this.

I really hope you understand that we are two individual entities and my son has actually gone to the effort of calling me to recommend me to your service. Please ask your security team to review this honest case. I would be deeply upset if my trip to Leeds has lost me this amount of money due to a simple mistake which I think anyone can make.

Can I ask you to reimburse my account and I won't make any further bets (or logins!) until I proceed back home in the safety of my own IP address! I emailed you to activate the withdrawal function but was fully planning on keeping a lot of money in the account to continue betting with you (I am on a bit of a roll at the moment!)

Please show sympathy in my case. I understand you must take procedures to stop people opening multiple accounts but this is completely different I hope you'll agree.

Kind Regards and sorry for waffling, I just don't want to be placed in the same category as a fraudster.



To everyone at SBR, I am not accusing goldvictory of stealing my winnings as I have not yet heard back from them. I want to give them a chance to explain what's happening because I have seen similar problems and resolutions from the last 8 pages of this board. Posting here as the gvstaff seemed to be quite quick at replying.

Edit: I'd like to reiterate I am not a so called 'bonus hunter' and just feel a little hard done by at the moment.

[dhan]

Response from goldvictory.

We thank you for your e-mail and that you have explained the case.

Unfortunately our Terms and Conditions are clear in this case. We do not allow that two accounts from the same household register with us. We do understand that your sons account is an old account and that he didn´t use it for quite some time now but we have to apply our Terms and Conditions to every of our customers. And in the moment you have conflicted with your sons account the Terms and Conditions were breached.

The only offer we can do is instead of blocking both accounts we will lock the latest account and allow the first registered account to keep on betting and request for any other recharge bonus available on the site.

Please note that due to the breach of the Terms and Conditions your deposit will be still refunded back and all bets and winnings will be revoked.

Regards,


Accounting Department
GoldVictory.com


I'm really upset that a Bookmaker who I thought were reputable are not understanding my case and are wanting to take €4200 from me. My son was acually living in a different house last year, so doesn't that mean he had a different IP address? The only thing I can think of which would have caused problems would be if he has logged onto his goldvictory account using his new house internet (even though I asked my son when was the last time he placed a bet and he said its been at least a year ago meaning it must have been from his old house) because I have logged in at his University accommodation during a visit they are accusing me of breaking the terms and conditions.

It infuriates me that my son has sent custom their way (I'd never even heard of goldvictory before he told me!) and this is how I get treated.

[noyb]

why did your son recommend goldvictory so highly he even talks to you about it on the phone specifically, yet doesn't or hasn't played there himself in a long time. sorry, but that sounds a bit strange.

[dhan]

He recommened them to me as he saw the bonus offer on their page and had a good experience with them when he used to bet with them. It was a €500 bonus they were offering and I guess he wanted to pass on the info to me. It wasn't as if he rang me just because of the offer. We talk regularly on the phone and he mentioned it to me so i thought why not.

[GVstaff2]

Hi Dhan,

Thanks for your post however posting on SBR does not reflect on our response time. In addition I had personally revised once more your case and as already explained to you by our support and security team the case from our end is already closed.

With regards to your statements I suggest that you understand the below statement that was sent to you but our support team

“Unfortunately our Terms and Conditions are clear in this case. We do not allow that two accounts from the same household register with us”

As it is clearly noted the main issue is that we have two account with the same residential address (as it is clearly visible on the documents that both users provided), the second one is that the IP used by both accounts are linked.

In simple words GoldVictory cannot allow two accounts with the same residential address and for that reason security team have no option rather than ceasing down your account completely.

Rgs
GV

[stiff]

I have no dog in this fight and can see both sides of the issue.....what is bothersome about this thread and Goldvictory is that they seem to always enforce their "Terms and conditions" at the time the player is ready to get paid. I'd like to hear one time about a player that signs-up, deposits, loses and then hears back from the book that due to an IP address conflict the player should not have been allowed to wager so the losses will be refunded.

[GVstaff2]

Dear Stiff, if you are losing money and you get refunded back due to IP conflict you won’t come here to complain

In addition think about it if you have a conflicting user he must be conflicting with someone else so at least there should be always two users complaining not one. Even when we submit the report to the authority we state the full case and that all users had been refunded as it is by law.

The end result will most likely be obtaining back the lost funds on one account and complaining on the secondary account with the so called winnings!

I believe in some post on SBR there is a case where it clearly shows two users stating the that one was refunded the funds even though he had less money than his actual deposit.

Rgs
gv