Goldvictory stole my winnings- 459 euros

[arnie_marta]

KateG. sorry for saying this but they have all the profs they need.


As for GoldVictory I can only say WELL, they have excellent bonus, and a excellent communication.
What other bookie would come here, and explain the measures that where taken and the reason for that?

Most would just say, "Its is policy... Duplicated accounts... blablabla.."

Ok we can be annoyed for some the bad odds,

but as for the rest EXCELENT BOOKIE with EXCELENT comunication status..

[petru]

No Sir,
Actually you didn't answer my question

Sorry but this reason with "same ip" is ridiculous.
How can they prove that someone is using another ip as another client.

You are just saying user KateG logged in similar with some other user.
But that is it.
You are just saying this.

You can say this about any user and is only your word against his/hers.

She, instead, can prove with ids and all other docs that she is a real person.
You, on the other hand, are showing only some numbers and dates from a possible program, that can be easily edited and modified.

Sorry but if this is your argument, and this only can give you to power to block account and stuff like that...
then what will stop you doing it for any other user with a large balance?

[arnie_marta]

No Sir,
Actually you didn't answer my question

Sorry but this reason with "same ip" is ridiculous.
How can they prove that someone is using another ip as another client.

You are just saying user KateG logged in similar with some other user.
But that is it.
You are just saying this.

You can say this about any user and is only your word against his/hers.

She, instead, can prove with ids and all other docs that she is a real person.
You, on the other hand, are showing only some numbers and dates from a possible program, that can be easily edited and modified.

Sorry but if this is your argument, and this only can give you to power to block account and stuff like that...
then what will stop you doing it for any other user with a large balance?

I think the IP rule, as for same address, etc is stupid, in any bookie, but they have it.
So there as to be some understanding on stating that someone is another user because of the IP.

The same IP to be used on several occasions by different users, at almost the same time is truly to be suspicious.
If it is true what GV says, and I can only assume it is, because they are here trying to help and clarify, they have the right to do investigations.

But ok, lets imagine a friend of mine and me decide to open an account at the same time.
We don't have internet at home, so we decided everyday to go together to a internet cafe.
By almost every bookie rules, this is not possible, even if we have all the profs in the world that we are real and have different addresses.
I think the IP rule is a thing for bookies to be aware, it can prejudice a lot off people unjustly.

[GVstaff2]

Dear Petru,

I will just ignore your comments as I m wasting my time hearing non sense allegations!

Do you think we are in a candy shop? Do you really believe what you stated?

KateG I’m still await for your email

Rgs.

[GVstaff2]

Dear Arnie_Marta

Thanks for your positive comments and for sharing your positive experience with others. Please contact me back on forums@goldvictory.com and provide us with your user ID.

Rgs

[KateG.]

Dear Petru,

Check the below, once done please tell me what you think.

The below only shows login. (note users and IP are modified due to privacy)

ID Date Time IP

User 1 15.01.2008 15:03 10.0.0.1
User 2 15.01.2008 15:05 10.0.0.1
User 2 15.01.2008 16:30 10.0.0.1
User 1 15.01.2008 16:33 10.0.0.1
User 1 16.01.2008 09:11 10.0.0.1
User 1 16.01.2008 09:21 10.0.0.1
User 2 16.01.2008 09:25 10.0.0.1
User 1 16.01.2008 09:27 10.0.0.1
User 2 16.01.2008 09:31 10.0.0.1
User 1 17.01.2008 22:13 10.0.0.1
User 2 17.01.2008 22:30 10.0.0.1
User 1 17.01.2008 22:45 10.0.0.1
User 2 17.01.2008 22:53 10.0.0.1
User 2 17.01.2008 22:56 10.0.0.1
User 1 17.01.2008 23:05 10.0.0.1
User 1 18.01.2008 20:11 10.0.0.1
User 1 18.01.2008 20:25 10.0.0.1

This is shows login’s and logout, just to understand how it looks like. (note users and IP are modified)

ID Date Time IP L

User 1 16.01.2008 09:21:01 10.0.0.1 In
User 1 16.01.2008 09:24:11 10.0.0.1 Out
User 2 16.01.2008 09:25:45 10.0.0.1 In
User 1 16.01.2008 09:27:51 10.0.0.1 Out
User 2 16.01.2008 09:31:03 10.0.0.1 IN

Note that I gave you only 4 days logs imagine this pattern for 6 days, and in addition note that when user1 changes IP to 10.0.0.2 the User2 changes IP to 10.0.0.2 as well and the pattern of login and out keeps the same.

I believe the I answered you for the above statement;

**************************************** ******
Sorry but this reason with "same ip" is ridiculous.
How can they prove that someone is using another ip as another client.
**************************************** ******

Some users imagine that if you used IP 10.0.0.1 a month ago and someone used that IP today we do lock your account. You can be assured that if we do so we would close all dynamic accounts which is 70% of our customers. With the above logs you can easily understand that both users are the same persons but still note that IP process is just the first part of the procedures. Just note then when browsing a site each single action is logged and detailed including seconds.

Once more thanks for your participation.

Rgs
GV

How can i defend now? you show numbers I'm guilty
I can proof my identity anyway you want but you show IP numbers and how can I prove it

I'm still waiting for SBR answering . I typed in Complain formule one week ago

[fixxer]

KateG: IMHO what GvStaff2 wrote, seems to be a 99.9999% proof for bonus hunting.

Still, if you are sure and confident, that they faked this IP log (which I STRONGLY doubt - come on, we are talking about an ammount, which simply not worth for ANY bookmaker, to lose thier good reputation for it), you can visit your internet provider, and ask them to provide you your complete IP log for the mentioned time, with some kind of evidence, that the given log is real (certificate of origin)...

...if you send this to SBR, it may prove your point of view, but this would surprise me and a lot of posters I guess...

[GVstaff2]

Dear KateG,

As I clearly stated the examples I gave was for Petru to explain how easy it is to match IP’s and customers with duplicated account.

THIS IS NOT YOUR CASE. The IP’s I listed is an example and it has no connection with your case. I can never place public your IP’s not even a similar scenario to yours.

Once more note that we have only an issue with one of your IP and from all my posts there is nothing related to your case.

Your case of bonus abuse is not even close to any other post available in SBR. Once more I ask you do you confirm you own a Static IP at your home?

I’m just asking a simple question that will help SBR forums understand the complexity of the case.

Once more you are free to ask for a full log of your logins and place everything online in SBR.

Rgs

[fixxer]

In this case KateG can clear her name possibly by posting the IP log in SBR - or sending it to SBR - (of course with hiding the exact name and IP)...

[KateG.]

gvstaff I sent an e-mail on forums@goldvictory.com ,

[GVstaff2]

Dear KateG

check your email please.

rgs

[InterMerda]

@Pantani

PEDALA !!! Se no finisce che ti ano....

[Miguel]

I've no words to explain what I'm feeling after I read this thread...

Why?

Yes I have an account in GoldVictory and I have there more than 1100€.

I can not make a Withdraw because I've not make the required rollver, until then I do not know how it will be precessed.

I have only one account there, but oneof my bets was made from the office! Only one! I hope this does not bring me any kind of trouble. In the office there is noboby betting...

I'll pray a lot until the withdraw day...

Best regards, and pray for me too

[APK]

I've no words to explain what I'm feeling after I read this thread...

Why?

Yes I have an account in GoldVictory and I have there more than 1100€.

I can not make a Withdraw because I've not make the required rollver, until then I do not know how it will be precessed.

I have only one account there, but oneof my bets was made from the office! Only one! I hope this does not bring me any kind of trouble. In the office there is noboby betting...

I'll pray a lot until the withdraw day...

Best regards, and pray for me too

Why worry about it if nobody else in the office is betting using the same IP?

I bet from my home and work IP all the time.

[Miguel]

Have you made any withdraw so far?

I'm concern because are many people complayning and saying that are inocent...


ps: sorry for my bad english...

[APK]

Have you made any withdraw so far?

I'm concern because are many people complayning and saying that are inocent...

I've made two withdrawals this year.
I'm in the same position as you are, got some money there and still some roll over to do but I'm not worried.

The only people that imo should worry are the people that bet with different accounts from the same IP, that's fairly obvious after reading this topic.

People like you who bet with one account using two IP's have nothing to worry about.
Like I said, I've been doing that and never had a problem.
(I'm posting this message from a different IP -moderators here can see that- and I've been betting from these IP's as well at Goldvictory. I might even have had a different IP for my other computer before because that IP is dynamic, although it doesn't change very often.)

[GVstaff2]

Dear Miguel,

If you’re not abusing from the bonus rules you don’t have to worry about anything. Apart from that good to hear that you have 1100Euros in your account. Once you wager and withdraw your winning please let us know if you had any issues and how much money you won.

If you want me to check your IP’s please email me on forums@goldvictory.com

Rgs
GVStaff

[wilek11]

If you’re not abusing from the bonus rules you don’t have to worry about anything.

Thats funny to hear that day when you closed my account and want to took off me 400 Euro.
I joined Goldvictory about week ago, deposit 250 Euro and got 250 Euro bonus (nice offer). Then I placed several bets, made all rollover requirements, send required documents and suddenly after I request withdrawal my account has been shut down and Goldvictory send me e-mail that I bet on multiple accounts and IP (funny as I placed only 5 bets so far) and they will only give my initial deposit minus 25 Euro fee (so 225 Euro). My balance was 635 Euro so it is 410 Euro loss. My all bets (five) were placed on same computer and same IP, so now I'm waiting to hear from GVstaff2 what kind of abuser am I? Maybe abuser means winner in Goldvictory?

[wilek11]

I forgot to add I've fill complaint form in SBR, my user id from Goldvictory is 6740, if GVstaff2 have proovs that I bet on multiple accounts, feel free to post it here.

[GVstaff2]

Dear Wilek11,

I have a different scenario for what you just stated.

If you are the owner of 6740! Then can you also brief everyone about your relative account!

In addition please grant written and signed permission to SBR so that I can forward your logs and your relatives logs to them.

Regards,
GV

[bmw530i]

hahaha ....Wilek...you just Owned...yourself buddy....

[I.R.B]

Im impressed with the way this book is handling every claim...

[GVstaff2]

Hope your impressed in a positive way!

[moonbeam]

please use bigger letters gvstaff

[wilek11]

Dear Wilek11,

I have a different scenario for what you just stated.

If you are the owner of 6740! Then can you also brief everyone about your relative account!

In addition please grant written and signed permission to SBR so that I can forward your logs and your relatives logs to them.

Regards,
GV

Hi,
I don't now what you mean by my relative account? Does it mean account used by someone from my family or another account that I bet on? Because no one from my family ever played in any sportsbook and also I don't have another account with Goldvictory that I play in.

Today I received answer from Goldvictory support:

Dear Sir,

We noted that you account had been linked to other users account via IP’s.

The way you interpreted our email is completely wrong that is why it is not recommended to rush to forums without the correct picture.

You are linked to a single account that is using your fixed IP. Another account had been active with GV for the past month and he is using the same IP. Both accounts had always used this singular IP and both of the accounts had simultaneous logins.
Our rules state that we only allow one bonus per IP.
If you believe that the other user is abusing from your internet connection, I then suggest you to report this matter to the authorities.
Your logs are listed below and the IP listed is the IP used by multiple accounts.

If you require further clarification you are free to ask.

6740 Sep 10 2008 04:24:14:250PM 82.139.146.78
6740 Sep 10 2008 04:44:18:187PM 82.139.146.78
6740 Sep 10 2008 07:05:23:777PM 82.139.146.78
6740 Sep 10 2008 09:53:36:297PM 82.139.146.78
6740 Sep 13 2008 04:55:50:077PM 82.139.146.78
6740 Sep 14 2008 12:48:27:937PM 82.139.146.78
6740 Sep 14 2008 01:54:52:670PM 82.139.146.78
6740 Sep 14 2008 04:39:53:717PM 82.139.146.78
6740 Sep 14 2008 04:39:55:140PM 82.139.146.78
6740 Sep 14 2008 06:56:25:437PM 82.139.146.78
6740 Sep 14 2008 07:15:14:860PM 82.139.146.78
6740 Sep 14 2008 08:19:51:153PM 82.139.146.78
6740 Sep 14 2008 08:20:11:327PM 82.139.146.78
6740 Sep 14 2008 08:54:45:093PM 82.139.146.78
6740 Sep 15 2008 07:50:21:420AM 82.139.146.78
6740 Sep 15 2008 01:09:23:377PM 82.139.146.78

Rgs,

Support Department
GoldVictory.com

So you are saying that someone is using the same IP as me in Goldvictory. And I say - yes that MAY be true. My internet provider is LAN www.koba.pl and this provider has range in all my city (circa 300 000 people). My IP is PRIVATE (10.1... class) so my computer is visible in newtork by PUBLIC LAN IP which can also use hundreds of people!
Ok, I could ask all people on my neighbourhood (about 10 000 people) before I signed up in your site: "Hey, didn't you accidently play in Goldvictory and got their bonus?"
This is what you have been expecting from me?
I send you all documents required to know that I'm REAL person, you got my identification card, you got my bill. Now I'm marked as bonus abuser and got 400 Euro less in my account because someone use the same internet provider as me - GREAT!

[I.R.B]

Hope your impressed in a positive way!

Roger that...

[GVstaff2]

Dear wilek11,

Kindly note that the IP of the internet connection you are using is 82.139.146.78. The provider you mentioned had a larger range then one single FIXED IP share between 10,000 People.

Below you can see the info about your provider.

inetnum: 82.139.146.0 - 82.139.146.255
netname: BIAMAN_146
descr: Address space for CKSR-COM
country: PL
admin-c: CKSR1-RIPE
tech-c: CKSR1-RIPE
status: ASSIGNED PA

With regards to your story… and lets imagine that it is true. It looks clear that you are aware that 10,000 people use a single IP! In addition you are aware that our rules state.

(quote from bonus rules) We only allow one bonus per IP. If multiple accounts are linked to a single IP address at any point during your betting activities this will be considered an abuse of the Bonus

So why did you risk your money? Why haven’t you sent an email to support to check if this IP is already in use?

Well let’s forget about the past and let’s see how to sort this issue. You said that you’re provider shares ONE single FIXED IP via LAN with several persons simultaneously. Can you please contact your providers to supply a letter to you signed that this is their setup. If we get this confirmation I will open your account.
Please note that we are not speaking about sharing of dynamic IP on every login, but as you stated a LAN that uses one Internet gateway with the above mentioned IP.

Rgs.
GV

[moonbeam]

Dear wilek11,

Kindly note that the IP of the internet connection you are using is 82.139.146.78. The provider you mentioned had a larger range then one single FIXED IP share between 10,000 People.

Below you can see the info about your provider.

inetnum: 82.139.146.0 - 82.139.146.255
netname: BIAMAN_146
descr: Address space for CKSR-COM
country: PL
admin-c: CKSR1-RIPE
tech-c: CKSR1-RIPE
status: ASSIGNED PA

With regards to your story… and lets imagine that it is true. It looks clear that you are aware that 10,000 people use a single IP! In addition you are aware that our rules state.

(quote from bonus rules) We only allow one bonus per IP. If multiple accounts are linked to a single IP address at any point during your betting activities this will be considered an abuse of the Bonus

So why did you risk your money? Why haven’t you sent an email to support to check if this IP is already in use?

Well let’s forget about the past and let’s see how to sort this issue. You said that you’re provider shares ONE single FIXED IP via LAN with several persons simultaneously. Can you please contact your providers to supply a letter to you signed that this is their setup. If we get this confirmation I will open your account.
Please note that we are not speaking about sharing of dynamic IP on every login, but as you stated a LAN that uses one Internet gateway with the above mentioned IP.

Rgs.
GV

Good information, thank you

[wilek11]

Kindly note that the IP of the internet connection you are using is 82.139.146.78. The provider you mentioned had a larger range then one single FIXED IP share between 10,000 People.
With regards to your story… and lets imagine that it is true. It looks clear that you are aware that 10,000 people use a single IP! In addition you are aware that our rules state.

I never said that 10 000 people use the same IP. I only said that my provider has that range and all people from my neighborhood can use them (I don't know how many people of this actualy use them, but this is quite big provider in this area). This provider also operates in whole city (300 000 people). They provide private IP to every customer. I think you know how it works and that in this IP (82.139.146.78) can be seen outside the LAN as IP of many computers in this network. I thought LAN networks with private IP are verry common and you should be awared of this.
You ask why I risked money konowing about multiple IP point and that I have private IP. I played in many places on the net and as I remember this is term that all bonuses have. I never had a single problem with my IP. Also I understand that multiple IP term is there to protect you from bonus abusers, so persons who set up multiple accounts to get bonus. And from documents that I send you know that I'm real person, not someone created to get another bonus.

I send you scans of my cotract with my internet provider on forums@goldvictory.com I hope that it will satisfy you and make it more clear.
Regards.

[tomcowley]

There has to be a reason that this shithole has 5000x more bonus complaints than every other book combined, and it can't be for the whopping free 100E.

[HeeeHAWWWW]

They do reload bonuses all the time, E100 to E300, with smallish rollovers.

[APK]

Dear wilek11,

Kindly note that the IP of the internet connection you are using is 82.139.146.78. The provider you mentioned had a larger range then one single FIXED IP share between 10,000 People.

Below you can see the info about your provider.

inetnum: 82.139.146.0 - 82.139.146.255

That's a very small range for a provider, methinks.
Or is that normal in certain countries?

Well let’s forget about the past and let’s see how to sort this issue. You said that you’re provider shares ONE single FIXED IP via LAN with several persons simultaneously. Can you please contact your providers to supply a letter to you signed that this is their setup. If we get this confirmation I will open your account.

Sounds fair enough to me, although it might be a hassle to get a provider to sign such a statement.

[GVstaff2]

Dear Wilek11,

Thanks for your effort however our email clearly explains that your IP is linked to another user. The above mentioned IP is a fixed IP not a dynamic IP in addition this IP is constantly used by another player for over a month. Furthermore we do have logs that shows simultaneous logins.

As this is dominion of SBR I would like to her their comments.

Hey Tomcowley… always nice to see you around… your comments reflect your personality very well!

APK… for certain countries it is normal to have small ranges. Usually these providers have limited users excellent service and it will be very expensive. 253 IP are not enough to cover a population of 10,000 user via dynamic IP.

Rgs

[wilek11]

Hi,
I thought we have cleared that hundreds of people can have identical IP address as me, so there is no need to explain me what is fixed IP and dynamic IP because I know that.
Some person have played from the same IP for over a month - ok that might be true, although you never showed his logs to me. Logs shows simultaneous logins - that means someone made a bet the same time as I? Well, that can't be strong argument...
Just ask that person about id and it will be clear.
I send you yesterday copy of my contract with internet provider, didn't receive any response. I don't know why you ask people for so many documents and then didn't care about that.
I played in sportsbook with way more clients that Goldvictory have, so presume way more people with similar or identical IP as mine played there. Never had a single problem. Because rules are against abuser, not for itselfs and you should know that.
I would also like to know what is SBR stand in this case, I fill out complain form two days ago but didn't have any signal from them.
Regards.

[Miguel]

Dear Miguel,

If you’re not abusing from the bonus rules you don’t have to worry about anything. Apart from that good to hear that you have 1100Euros in your account. Once you wager and withdraw your winning please let us know if you had any issues and how much money you won.

If you want me to check your IP’s please email me on forums@goldvictory.com

Rgs
GVStaff

Dear GVStaff,

Everything went well with my withdraw

I fullfill the required rollover and made a 877€ withdraw to my moneybookers.

I just wait 2 business days and the money arrived in my account.

Smooth transaction, nothing to complain of.

Best regards, I'll be in you sportsbooks very soon.