All Heritage and Wagerweb Issues

[JAKEPEAVY21]

Chiefs, i finished in 8th and received $125fp as well when I was expecting $500. We each had 150 points on the season. It only lists the top 10 so the only thing that makes sense is many more finished with 150 points as well and we all split.

4th-10th were supposed to receive $500($3500 total) and 11th-25th $100($1500 total). That is 5k total. 5k/40=$125

The math says that 40 people tied with 150 points. I guess that is possible but that sounds a bit off to have that many tied.

I would have been nice to get some sort of email or message explaining the payout amount and what happened....along with seeing the final standings of the top 50-100 so it could be verified.

Heritage Insider, can you give us some insight as to what transpired here?

[iknowzip]

"New" Heritage boots 15 year customer for winning, steals cashback, cancels payout..

Yes, this is the "New" Heritage they posted about on their home page.

I was a 15+ year customer. My limits were suddenly cut to $25 after cashing out about $5-6 k in about 6 weeks. Then they stole $11 in earned cashback (a paltry amount, but they still stole it back)
A $700 bitcoin payout was also cancelled. I called to ask why, and the customer service MANAGER lied to me *twice)and told me they didn't do payouts on weekends. Since I was logged in (and knew that was not true), I double checked by opening their payout page. As it has been for years, payouts of up to $1,000 are done on weekends.

He finally admitted that he cancelled my payout because my wagering profile had been changed. He was very snotty, laughed at me, told me I get no weekend service because my "profile" was changed. (in 15+ years as a Heritage customer, this was the first time I had any conversation with a Heritage employee that was not cordial. He acted like a punk)
As for the $11 earned cashback, it just "disappeared" from my account. I could no longer earn any cashback, and they took back the $11 I had already earned. Paltry amount, but I had earned it fairly.
I spoke with a supervisor a few times about my limits being cut to $25 (That's on NFL sides. Everything else was basically cut to 0.) He said the risk manager made the decision, but the risk manager was too cowardly (My assessment) to discuss it with me.
I put in for a $900 bitcoin withdrawal (I no loner trusted Heritage to ask for my entire balance on a single withdrawal.) I was stalled for a couple days (All previous payouts had always been same day)
Each payout was intentionally delayed for a few days, beyond what is stated (24 hours max) on their payout page.
After I got all my money out, Heritage immediately locked me out of my account. This would be so that I would have no access to my betting records, chat records, etc. Maybe they suspected I might post about it
Also, over the last month prior to being booted, I had at least 5 winning bets graded as losers. I had to call and inform them of the misgraded wagers (ALWAYS in their favor) each time. I find it hard to believe nobody else bet the same thing and did not call to inform them prior.
Be very careful dealing with the "NEW" Heritage. This is not the same honest people I dealt with for 15 years. We have seen this many times over the years-- new management comes in and starts doing sleazy and dishonest things in order to increase profits. Heritage seems to be following that path

[Chiefs83]

It dwindles down the amount they have to payout with all these ties in there contest. I still thought 2nd -25th was cash with how they advertised there chart.

[JAKEPEAVY21]

It dwindles down the amount they have to payout with all these ties in there contest. I still thought 2nd -25th was cash with how they advertised there chart.

It clearly states that it pays out in freeplays in the first bullet point under rules.

I'm still wondering why we got 125 instead of 500 however.

[Chiefs83]

Same here each place is supposed to get the amount regardless of tie or not

[JAKEPEAVY21]

Same here each place is supposed to get the amount regardless of tie or not

I sent a message to heritage Insider yesterday with no response as of yet.

[JAKEPEAVY21]

I went on live chat and did not feel like my point was being understood, so i then called.

They are saying 4 tied for 4th with 150 and the correct payout is 125 each.

My argument is that if 4 tied for 4th, it should be 500+500+500+100/4=400 each...they seem to think we all should be splitting 500 TOTAL and won't budge on that. I was under the impression that 4th-10th was to receive 500 EACH not total. Their stance is 4 tied for 4th so 500/4=125 which is what we each got.

I give up wasting time on this, maybe you can try.

[Optional]

I went on live chat and did not feel like my point was being understood, so i then called.

They are saying 4 tied for 4th with 150 and the correct payout is 125 each.

My argument is that if 4 tied for 4th, it should be 500+500+500+100/4=400 each...they seem to think we all should be splitting 500 TOTAL and won't budge on that. I was under the impression that 4th-10th was to receive 500 EACH not total. Their stance is 4 tied for 4th so 500/4=125 which is what we each got.

I give up wasting time on this, maybe you can try.

That would seem 100% correct and obvious from the details posted here. Will message you a suggestion.

[JAKEPEAVY21]

That would seem 100% correct and obvious from the details posted here. Will message you a suggestion.

Thanks, that is how I understood it from reading the rules as well. I tried nicely going back and forth but I couldn't convince them otherwise.

I have wasted an hour or 2 on this and have not gotten anywhere so it is hard for me to see them changing their stance but will see what your suggestion is.

[Optional]

Thanks, that is how I understood it from reading the rules as well. I tried nicely going back and forth but I couldn't convince them otherwise.

I have wasted an hour or 2 on this and have not gotten anywhere so it is hard for me to see them changing their stance but will see what your suggestion is.

Hopefully Heritage Insider will spot these posts. Pretty sure he will understand what you are saying.

[iknowzip]

I went on live chat and did not feel like my point was being understood, so i then called.

They are saying 4 tied for 4th with 150 and the correct payout is 125 each.

My argument is that if 4 tied for 4th, it should be 500+500+500+100/4=400 each...they seem to think we all should be splitting 500 TOTAL and won't budge on that. I was under the impression that 4th-10th was to receive 500 EACH not total. Their stance is 4 tied for 4th so 500/4=125 which is what we each got.

I give up wasting time on this, maybe you can try.

Are they paying more to anyone who finished behind you? For example, the 4 who "tied for 4th place" each get $125, and the person right behind you (in their version of 5th place) receives more? If that is the case, its too stupid for words.
Or is 4th place the end of the payout money?

[iknowzip]

^^^ if that is how it is presented on the site, I'd be thinking it was all freeplays. Just saying for perspective for you.

Yes, the prizes would be in freeplays. That is my recollection of that contest. But as you noted, 4th thru 10th should each receive a $500 free play, just as the 11th thru 25th would each receive a $100 freeplay. Obviously, if 15 people tied for 11th, the prize would not be $100 divided by 15 (although I am not nearly as confidant of that with Heritage as I once was)

[2Sweeet]

It clearly states that it pays out in freeplays in the first bullet point under rules.

I'm still wondering why we got 125 instead of 500 however.

How could you wonder this? The books a shit show anymore but they aren't going to pay you 500 if there were a bunch of ties? Should they of paid both first place winners 25k each?

[2Sweeet]

4th-10th-$500

This is kind of misleading though especially if there were only 4 people who finished 4th. I also would think if i finished 4th 5th 6th 7th 8th 9th 10th I'd get 500. So they are saying its $500 total or $3500 split if you finish 4-10?

[JAKEPEAVY21]

Are they paying more to anyone who finished behind you? For example, the 4 who "tied for 4th place" each get $125, and the person right behind you (in their version of 5th place) receives more? If that is the case, its too stupid for words.
Or is 4th place the end of the payout money?

They told me 5th place all got 50 each...

4th-10th-$500

This is kind of misleading though especially if there were only 4 people who finished 4th. I also would think if i finished 4th 5th 6th 7th 8th 9th 10th I'd get 500. So they are saying its $500 total or $3500 split if you finish 4-10?

They are saying $500 total

[iknowzip]

How could you wonder this? The books a shit show anymore but they aren't going to pay you 500 if there were a bunch of ties? Should they of paid both first place winners 25k each?

No, but if 2 players tie for first, they would each split FIRST and SECOND place money equally.

[Optional]

They told me 5th place all got 50 each...


They are saying $500 total

How can there be any 5th place at all once you have ties for 4th?

Sounds like you are talking to someone who is either a moron, has never played a contest like this themselves, or is just a bald faced thief.

His name would not be Gabe would it? He has a bad habit of stealing from people and then taunting them how he can do what he wants. Sounds like his sort of "I dont care if it makes no sense, and btw FU" sort of decision again.




Where are you Heritage Insider?

Remember that you are not allowed to steal from any more SBR posters, or you company will be loudly banned for good.

Fix this or explain yourselves about this please.

[JAKEPEAVY21]

How can there be any 5th place at all once you have ties for 4th?

Sound like you are talking to someone who is either a moron, has never played a contest like this themselves, or is just a bald faced thief.

His name would not be Gabe would it? He has a bad habit of stealing from people and then taunting them how he can do what he wants. Sounds like his sort of "I dont care if it makes no sense, and btw and FU" sort of decision again.




Where are you Heritage Insider?

Remember that you are not allowed to steal from any more SBR posters, or you company will be loudly banned for good.

Fix this or explain yourselves about this please.

I have never in 25-30+ years gambling seen a contest paid out like this. I do not remember if they said "5th place" but said the next group after those of us tied at 150 total points, received 50 each.

Gabe was not one of the people I spoke with. One was named Jimi and then I spoke to a female on the phone when i called, can't remember her name.

[Chiefs83]

No reason to pay like this other than to rob people…I only received 125 out of my 500

[iknowzip]

I echo this. My payout history has been solid. Going way back, Heritage had a great track record on Reputation.

This is huge IMHO. If the book is paying out, have to tip my hat. As long as they're doing that, it's all good.

Here's how it works: Books pay out until they don't. Over the last 25 years of offshore books, many paid promptly until suddenly they stopped paying But lets not forget that there were very often warning signs of "problems" with a book. Those who heeded the warning signs sometimes avoided losing their money. There would seem to be warning signs with Heritage. This contest payout nonsense is one of many.

[iknowzip]

1st-$25,000 free play
2nd-$2,000
3rd-$1,000
4th-10th-$500
11th-25th-$100

If we are to believe that 4th thru 10th are splitting $500 7 ways... are 11th thru 25th splitting $100 15 ways? or are 11th thru 25th each getting $100 (which would be more than the 4th place winners received?)

Anybody who has an IQ above room temp knows that the prize money for 4th thru 10th should be $500 EACH. Remember, there is apparently new management at Heritage, and this contest prize money was posted last summer. Now it's being "redefined"?

If Heritage is now pretending that the total prize money for 4th thru 10th is $500, how many more warning signs are needed?

[Heritage Insider]

Race to Superbowl contest

Heritage appologizes for the misunderstanding in the honoring of the contest, please expect an adjustment in your prize if you ended the contest between 4th and 25th place. We willl make sure that the rules are clear enough next time. Don't forget our 59th% FP reload bonus today for qualifed accounts, also expect more promos coming up next week, have a wonderful Superbowl Sunday everyone!

[JAKEPEAVY21]

Heritage Insider, appreciate you sorting this all out, thanks!!

[JAKEPEAVY21]

So, do we need to bet all of the freeplay winnings on the Superbowl or can we use on other events as well?

I thought we could bet on the Superbowl props as but it is not allowing me?

Any input here from Heritage Insider or others would be appreciated, thanks

[kaliboyz]

Heritage appologizes for the misunderstanding in the honoring of the contest, please expect an adjustment in your prize if you ended the contest between 4th and 25th place. We willl make sure that the rules are clear enough next time. Don't forget our 59th% FP reload bonus today for qualifed accounts, also expect more promos coming up next week, have a wonderful Superbowl Sunday everyone!

This is why I'm still with Heritage Sports for more than 15years. The 59% reload is super nice. Also, I don't know about you, but my withdrawal request this morning at 7am CST already in my wallet.

[kaliboyz]

So, do we need to bet all of the freeplay winnings on the Superbowl or can we use on other events as well?

I thought we could bet on the Superbowl props as but it is not allowing me?

Any input here from Heritage Insider or others would be appreciated, thanks

Jake, pick up the phone and call them!

[Heritage Insider]

Hi Jakepeavy21, this prize is supposed to be used on the Superbowl spread or total, enjoy the game!

[Chiefs83]

Thanks glad I saw this…saw at halftime was so forced to use it on 2nd half line

[iknowzip]

Jimi is the customer service manager. Good luck getting a straight answer out of him. Talk to a capable supervisor instead.

This is real simple... They've had this contest for years, and the prize money and payouts have not changed. They copy/paste the rules and payouts prior to each season, so there's nothing new here except that somebody at Heritage is pretending that 4th through 10th are splitting up $500 instead of getting $500 each in a freeplay.

All Heritage has to do is look at how they have paid over the past years. They DID NOT split $500 between 4th and 10th place finishers. That did not happen. Just like they aren't (and never did) splitting $100 between 1th and 25th place finishers.

This is the "NEW" Heritage bulls**t. They are getting pressure from this site, so they will have to honor the payouts instead of trying to pretend 7 players were supposed to split $500.

[Chiefs83]

They have Get out of your Bet tonight on Rockets/Warriors

Line opened at -1.5 now it’s -7

[JAKEPEAVY21]

Jimi is the customer service manager. Good luck getting a straight answer out of him. Talk to a capable supervisor instead.

This is real simple... They've had this contest for years, and the prize money and payouts have not changed. They copy/paste the rules and payouts prior to each season, so there's nothing new here except that somebody at Heritage is pretending that 4th through 10th are splitting up $500 instead of getting $500 each in a freeplay.

All Heritage has to do is look at how they have paid over the past years. They DID NOT split $500 between 4th and 10th place finishers. That did not happen. Just like they aren't (and never did) splitting $100 between 1th and 25th place finishers.

This is the "NEW" Heritage bulls**t. They are getting pressure from this site, so they will have to honor the payouts instead of trying to pretend 7 players were supposed to split $500.

They made it right in the end

They have Get out of your Bet tonight on Rockets/Warriors

Line opened at -1.5 now it’s -7

Any opinion on this game?

[Chiefs83]

I took Warriors +1.5 last night… I’ll most likely be cashing my bet out as I think I’m on the wrong side by the line move

[kaliboyz]

They have Get out of your Bet tonight on Rockets/Warriors

Line opened at -1.5 now it’s -7

Thanks for reminding. I will ride on the Rockets -7.

[kaliboyz]

Now it's back -1.5. anyone know what's happening?

[Chiefs83]

I guess I was on the right side