All Betonline.ag, Sportsbetting.ag and Lowvig.ag Issues

[HHatch1977]

Their rules don't ban betting from the same IP (although it may cause problems as well, of course), but specifically the same household:

"Clients shall not open more than one client account per household without prior written consent from BetOnline. [...] In the event of a violation, BetOnline has the right to void all current and future play as well as the potential win/loss from that play."

So there would have been the option to ask for written consent in advance. As this apparently didn't happen, I'm afraid it will be difficult to get the winnings. Deposits may be a different story, though.

wait so if we don't live in the same house but sometimes on same ip how are they allowed to confiscate my account?

I thought they did it because of ip but if it's household then that's completely different cause we don't live together

[Thefix13]

Another sad attempt to finesse a book followed by a deer in headlights post

[infotimbo]

I see what you mean but why even offer it.
Like who is the referral code going to go to?

if you share it with someone at work (same ip)
someone you date (same ip when they come over)
friend (same ip when they come over)

Their rules don't ban betting from the same IP (although it may cause problems as well, of course), but specifically the same household:

"Clients shall not open more than one client account per household without prior written consent from BetOnline. [...] In the event of a violation, BetOnline has the right to void all current and future play as well as the potential win/loss from that play."

So there would have been the option to ask for written consent in advance. As this apparently didn't happen, I'm afraid it will be difficult to get the winnings. Deposits may be a different story, though.

[HHatch1977]

I see what you mean but why even offer it.
Like who is the referral code going to go to?

if you share it with someone at work (same ip)
someone you date (same ip when they come over)
friend (same ip when they come over)

I mean you get like $200 for a sign on bonus and they took my account with over 5k in it

If my goal was a free 200 I wouldn't of kept betting the account up to 5 grand like I feel like this fine print is not grounds to lose all of your money , maybe a warning and suspension and even if they ban me I feel like I should be able
to withdraw my money

[nbaguy23]

Using referral codes for same household is typically a huge no-no as it's considered bonus exploiting as well (in their eyes). That'll make it a good bit harder to get past in all honesty.

[HHatch1977]

Ok sure but I'm ideally looking for some insight from someone who isn't a toxic tinfoil hatter

off my initial post you said I worked for hard rock when I don't even like that app so I mean I kind of would like some insight from anyone who isn't self high fiving after a "got em" moment

regarding the topic at hand
this has happened to people before with the IP things
me and my boyfriend live in different houses but have obviously been at the same place at the same time often whenever I go to his house or he comes to mine

is that really grounds for me to lose my entire 5k? I read that other people had luck on this forum and tweeting at the betonline guy so I'm trying both

[cobrastatus]

Consider it a lesson learned. You have to understand that more than 1 account per household is a violation of their ToS and therefore you can kiss that money goodbye. Next time pay closer attention to the terms and rules. There is nothing more you can do here. You broke the rules.

[HHatch1977]

I like betonline more than Hardrock the lines are better
Hard rock is only used because they have a monopoly in Florida and they probaly paid off the government there or something idk I definitely am not a fan of them me and my BF talk shit about them all the time that's why he showed me betonline

when I tried to withdraw 5000 from betonline they declined my withdraw and when I called up there said I had broke ToS because there were more than 1 accounts associated with a household

I just am looking for a resolution to get my money back and ideally I'd love to keep using betonline

[cobrastatus]

Wow. What a load of horseshit. How much did Hard Rock pay you for this fake post? BetOnline is 100% legit. When you win, they pay out FAIR and SQUARE. Stop shilling for public books like Hard Rock. BetOnline is better and much more reliable than that shit book. And I'm sure the other players on here will back me up in saying that.

[HHatch1977]

Betonline Confiscated account - 5k+ Gone

Hey, this may be a long post so forgive me but I'll try to explain everything.

I've used hard rock for a long time in Florida and I'm pretty familiar with how it goes and try to research and do my due diligence.

My boyfriend introduced me to Betonline (I even used his referral code) and I started using the app often as I thought they had cheaper lines then hard rock.

Neither one of us knew about the one Betonline account per household rule at the time but we don't live together but I'm over at his house practically all the time.

When I tried to withdraw my betonline winnings my account was confiscated for "one account per household and they said to read the fine print"

I'm still pretty devastated like I lost over 5000 and I have no idea what to do. After googling what they told me I 100% broke the TOS but I have no idea why that would make me lose all my money on there. I made a mistake, neither me or my BF knew and he has apologized to me a million times. I read around about this happening to other people they said maybe you guys can help.

I can prove anything I need to I just need help and don't know what to do. Me and my boyfriend have used betonline on same ip before but also I have lots of bets at my house.

Edit: it would of been amazing if they could of informed me about this months ago or simply suspended the account and email me instead of watching me build it up and then taking it when I try to withdraw, ive been betting a long time and find it very fun but have never had a problem like this with any other app

[darthvader777]

They told me that you have to wager $100 in the last 14 days to be eligible.

Thanks for the quick reply. I figured that they had modified the terms to include something like this. Just happy that the "free roll" lasted as long as it did.

[Crusherrr]

After consistently getting a $10 VIP reward every week on BetOnline, suddenly this week I was "not eligible for this promotion." Anyone else notice the same thing?

They told me that you have to wager $100 in the last 14 days to be eligible.

[darthvader777]

After consistently getting a $10 VIP reward every week on BetOnline, suddenly this week I was "not eligible for this promotion." Anyone else notice the same thing?

[littlekona]

Betonline only negative i see is the vip program gone to hell. Insults me with 25 - 10 cents spins as a birthday reward diamond 2 level....if they sort vip program to level it was few years back they miles the best book..

[canes 527]

I have some screen shots.. they said the outside company is going over it.. I’m f*cked

[stake1]

Well I probably know the answer before they tell me. Been over 3 days.. Was playing slots at betonline which I rarely do. I play sports and bet horses and maybe used the slots 2 times in over a year. Down at least 20 grand over around a year plus. Was bored and started playing 1.00 slots and after a short while I got bonus spins. Hit a few wins up to that point was winning 16.40 in the bonus spins.. than I hit had to be jackpot everything was the same and it was showing it going a million different colors( never seen in before) than the screen went white and turned off. Got right back on and it said I was up 16.40 and had a few spins left

the secret sauce with botOnline is only, ever and only, play their casino on your phone why is because those mother fvckers will constantly rob. steal. f\*\*k you.

take screenshots of everything. Back when I was active there had exact same deal as this. I win because in addition to my screenshots, I used my security video. they tried to f\*\*k me out of 9,236$ or so, and I sure as f\*\*k didn’t need to chitty chatty with frazzledrip davey ole bloke bitch

anyone playing at that book? right now. Gets what they are looking for

[canes 527]

Yea I get that

[Thefix13]

Anyone that plays slots online deserves what they get from ANY book.

Facts

[Brooklyn Dick]

Anyone that plays slots online deserves what they get from ANY book.

[canes 527]

Will betonline scam me

Well I probably know the answer before they tell me. Been over 3 days.. Was playing slots at betonline which I rarely do. I play sports and bet horses and maybe used the slots 2 times in over a year. Down at least 20 grand over around a year plus. Was bored and started playing 1.00 slots and after a short while I got bonus spins. Hit a few wins up to that point was winning 16.40 in the bonus spins.. than I hit had to be jackpot everything was the same and it was showing it going a million different colors( never seen in before) than the screen went white and turned off. Got right back on and it said I was up 16.40 and had a few spins left

[Crusherrr]

You love shilling for greedy books that retract bets don't you?

Straight to personal attacks huh? Guess you couldn't beat my argument so you had to go to ad hominem attacks. Two can play that game bitch.

There's "bad lines" literally every day, and yet you completely ignored that part of my reply, purposely. As of this post right now Bulls are +210 on BetOnline to make the Play-In currently, but +800 on Draftkings.... should those that bet on DK expect to have their bets cancelled/retracted?

I'm shady for taking a bet they offer? Literally go penetrate yourself. "My shady thought process"... so taking a bet they offer is a "shady thought process". Apparently to be a mod here you have to just shill for books being shady 24/7, what a no life \*\*\*\*\*\*.

You're just a pussy ass bitch, no different than every single US President getting on the floor and sucking off Israel and Netanyahu. You shill those books like a good bitch.

Head upstairs like a good boy. Mommy has your favorite sloppy joe dinner ready for you on the table.

[5918mike]

It's fascinating how someone will double down on stupid and argue an error before they will just admit a mistake.

[JAKEPEAVY21]

Agree with the conclusion that he took a shot and got caught...

Move on instead of doubling or tripling down on the nonsense pal.

Everyone here is naturally for the player UNLESS the player is clearly in the wrong...

[stevenash]

^
You sound like a common angle shooter that got caught with his hand in the cookie jar.

Not for nothing, Optional has forgotten more about this industry then you'll ever learn.
Stay in your lane rookie.

[Battlefield3]

What do you mean waited? Do you think they realized and then said to themselves "lets wait two days to really punish this guy"?

I don't know why the delay, maybe they are inefficient or under staffed. Maybe they just did not hurry to review a futures market, because its not urgent to get it settled. Could be anything apart from just "shady".


I tell you what would be REALLY shady though... if you accidently added an extra 0 when transferring them money and sent $10,000 instead of $1000. And then when you saw your statement 3 days later and asked for it back, their reply was "Sorry, it took you 2 days to realize so now we think we should be able to keep your money".

What a scummy attitude that would be from them eh?!


You're a shot taker, completely unreasonable, got caught and are now trying to punish them because your shady thought process did not pan out as you hoped. Own it like a man and accept that sometimes shots miss if you want to take them.

We don't like people trying to use SBR to unfairly smear books. Plenty of other forums that allow that but not us if we can help it.

You love shilling for greedy books that retract bets don't you?

Straight to personal attacks huh? Guess you couldn't beat my argument so you had to go to ad hominem attacks. Two can play that game bitch.

There's "bad lines" literally every day, and yet you completely ignored that part of my reply, purposely. As of this post right now Bulls are +210 on BetOnline to make the Play-In currently, but +800 on Draftkings.... should those that bet on DK expect to have their bets cancelled/retracted?

I'm shady for taking a bet they offer? Literally go penetrate yourself. "My shady thought process"... so taking a bet they offer is a "shady thought process". Apparently to be a mod here you have to just shill for books being shady 24/7, what a no life \*\*\*\*\*\*.

You're just a pussy ass bitch, no different than every single US President getting on the floor and sucking off Israel and Netanyahu. You shill those books like a good bitch.

[Optional]

Just wanted to give an update on my case.


Right now, this issue remains unresolved as I reached out to a person responsible, but they have completely ignored my attempts to contact them for over a week now.
It’s really disappointing to see a book as reputable as Betonline choosing to cheat its customers like this. It feels completely unnecessary and makes no sense.

Something weird going on at Betonline.

Keep trying to reach Dave Mason.

It's hard to imagine that he would not fix, or explain what we are missing about this, if you can get it in front of him.

[dr_seanathan]

LMAO as if Celtics to win the east wouldn't be a good bet at +1500.......+6600 gtfo bro

[Optional]

But I didn't "make up" other scenarios. It's a fact that the Bulls playoff line had (and might still have) a huge variety of numbers depending what book you look at. This happens pretty frequently for futures-related bets. Books have different algorithms and ways of putting out futures bets. The Pacers were at around +650 to make the play in on DK, on BetOnline it was +1200, The Bucks were +240 on DK but +500 on BetOnline. Are those numbers "bad numbers" as well? It's all subjective, and it just shows how greedy and shady books are when they can retroactively days later get upset that they posted a line that wasn't on par with other books in the industry. They hate winning betters and will purposely try to screw them over by hosing them.

The fact they waited 2 days to disappear the bet is extremely shady at the very least. That bet was up the ENTIRE DAY 2 days ago at +6500 and they never took it down or changed the line.

What do you mean waited? Do you think they realized and then said to themselves "lets wait two days to really punish this guy"?

I don't know why the delay, maybe they are inefficient or under staffed. Maybe they just did not hurry to review a futures market, because its not urgent to get it settled. Could be anything apart from just "shady".


I tell you what would be REALLY shady though... if you accidently added an extra 0 when transferring them money and sent $10,000 instead of $1000. And then when you saw your statement 3 days later and asked for it back, their reply was "Sorry, it took you 2 days to realize so now we think we should be able to keep your money".

What a scummy attitude that would be from them eh?!


You're a shot taker, completely unreasonable, got caught and are now trying to punish them because your shady thought process did not pan out as you hoped. Own it like a man and accept that sometimes shots miss if you want to take them.

We don't like people trying to use SBR to unfairly smear books. Plenty of other forums that allow that but not us if we can help it.

[ez08]

Just wanted to give an update on my case.


Right now, this issue remains unresolved as I reached out to a person responsible, but they have completely ignored my attempts to contact them for over a week now.
It’s really disappointing to see a book as reputable as Betonline choosing to cheat its customers like this. It feels completely unnecessary and makes no sense.

Something weird going on at Betonline.

[macb]

you give gambling a bad name!

[macb]

shot to the heart, your so vain................

[Battlefield3]

Thats a long way of explaining if you think Celtics +6500 was an obvious bad line or not. If you need to make up other scenarios to excuse the bet, well you know what that suggests...

Anyway, it is very obviously what they call a palpable error.


But from there it is arguable that if they booked the bet they should pay the bet anyway, or if they should be allowed to cancel obvious palpable errors like this one.

I waver on that question and don't think it's an easy call to say one thing to cover every situation. But just about every book, including all the US licensed ones, do have a term that says they have the right to cancel errors like this one.

If this were me in your shoes, I would not be surprised they voided and be disappointed my shot at those odds didn't make it through, but not angry with my book over that one.

But I didn't "make up" other scenarios. It's a fact that the Bulls playoff line had (and might still have) a huge variety of numbers depending what book you look at. This happens pretty frequently for futures-related bets. Books have different algorithms and ways of putting out futures bets. The Pacers were at around +650 to make the play in on DK, on BetOnline it was +1200, The Bucks were +240 on DK but +500 on BetOnline. Are those numbers "bad numbers" as well? It's all subjective, and it just shows how greedy and shady books are when they can retroactively days later get upset that they posted a line that wasn't on par with other books in the industry. They hate winning betters and will purposely try to screw them over by hosing them.

The fact they waited 2 days to disappear the bet is extremely shady at the very least. That bet was up the ENTIRE DAY 2 days ago at +6500 and they never took it down or changed the line.

[Optional]

Huh? I took what the book offered. "Bad lines" happen all the time and are very subjective. For instance the Bulls are like +4000 right now to make the playoffs on Draftkings while some other books have them at +1200. Is +4000 a bad line? Or maybe different books have different projections and algorithms. It's very subjective what's a "bad line" when it comes to long shot futures as so many books have much different odds for longshot futures. I did nothing wrong, the book accepted my bet and then backed out a couple days later because they regretted it. This is 100% on them.

Thats a long way of explaining if you think Celtics +6500 was an obvious bad line or not. If you need to make up other scenarios to excuse the bet, well you know what that suggests...

Anyway, it is very obviously what they call a palpable error.


But from there it is arguable that if they booked the bet they should pay the bet anyway, or if they should be allowed to cancel obvious palpable errors like this one.

I waver on that question and don't think it's an easy call to say one thing to cover every situation. But just about every book, including all the US licensed ones, do have a term that says they have the right to cancel errors like this one.

If this were me in your shoes, I would not be surprised they voided and be disappointed my shot at those odds didn't make it through, but not angry with my book over that one.

[Battlefield3]

U took a shot u missed now u r labeled congrats. It was never +6600... If it were me you be kicked out of my book. Lesson learned. Don't bet into bad lines tell the book. No1 likes shot takers Loser!!!!

Huh? I took what the book offered. "Bad lines" happen all the time and are very subjective. For instance the Bulls are like +4000 right now to make the playoffs on Draftkings while some other books have them at +1200. Is +4000 a bad line? Or maybe different books have different projections and algorithms. It's very subjective what's a "bad line" when it comes to long shot futures as so many books have much different odds for longshot futures. I did nothing wrong, the book accepted my bet and then backed out a couple days later because they regretted it. This is 100% on them.

[2Sweeet]

On BetOnline I bet on the Celtics to be the #1 seed in the Eastern Conference after the Celtics lost to the Mavericks a couple days ago. It was +6500 for the Celtics (Knicks were +6600, Cavs at -1400 I believe). I thought that Celtics number was obviously a bit off since most other books would have the Celtics around +1500 or not list this type of bet at all.



Now the bet magically disappeared from my account today, like I never made it. How can people claim BetOnline is a legit site if they do stuff like this? That bet was listed for betting for a long time (at least 12 to 14 hours) and they never changed the odds or removed it during the day yesterday. Now they are retroactively mad that they valued the Celtics at the "wrong number"? That's their fault, not mine.

U took a shot u missed now u r labeled congrats. It was never +6600... If it were me you be kicked out of my book. Lesson learned. Don't bet into bad lines tell the book. No1 likes shot takers Loser!!!!