All Broker, Agent and Offshore Exchange Issues

**Optional** · 10-05-22, 02:55 PM

"Betfair's agent OrbitX and Fake Bets Scam" should be the key words you use across industry forums to get PR working for you.

Keep the focus on the main 4 points; Betfair, OrbitX, Fake Bets and Scam. (dont try to explain BIA part. Does not matter and muddies the water)

Hammer the point that a Fake Bet was entered on your account. That's the key issue they need to explain or fix.

And embed your images so they can be seen and dont need a click.

**Optional** · 10-05-22, 03:06 PM

Also work through this page. There are a bunch of little hard to see links in the text to watch out for.

Attention Required! | Cloudflare

https://www.betfair.com/aboutUs/Dispute.Resolution/

You will also find links to Ecogra and IBAS on this page https://support.betfair.com/app/answ...ints-procedure They may well brush you off once they do realize it's a third party relationship, but submit your complaint saying fake bets placed in my Betfair account and give them the bet ID number only and don't explain much else apart from Betfair support refused to look into it for you. As the point of your complaint, ask them to encourage Betfair to at least address the problem and check it properly. Keep the request simple and easy for the ADR agent to just do immediately before having to reply to you. Keep the number of words you use as few as possible and laser focused on what you want out of them. Hopefully the ADR agent asks Betfair for more info and it gets in front of a higher level manager. That is all you really want from submitting a dispute with those agencies.

You will get someone in there who will care enough to want to know why you think this has happened eventually I think.

**yellowstorm21** · 10-05-22, 03:42 PM

Originally posted by Optional

Also work through this page. There are a bunch of little hard to see links in the text to watch out for.

Attention Required! | Cloudflare

https://www.betfair.com/aboutUs/Dispute.Resolution/

You will also find links to Ecogra and IBAS on this page https://support.betfair.com/app/answ...ints-procedure They may well brush you off once they do realize it's a third party relationship, but submit your complaint saying fake bets placed in my Betfair account and give them the bet ID number only and don't explain much else apart from Betfair support refused to look into it for you. As the point of your complaint, ask them to encourage Betfair to at least address the problem and check it properly. Keep the request simple and easy for the ADR agent to just do immediately before having to reply to you. Keep the number of words you use as few as possible and laser focused on what you want out of them. Hopefully the ADR agent asks Betfair for more info and it gets in front of a higher level manager. That is all you really want from submitting a dispute with those agencies.

You will get someone in there who will care enough to want to know why you think this has happened eventually I think.

Yes, I have already noted Ecogra as one of my next moves, because IBAS , refers only to UK residents and gambling operators.
I really thank you for all your replies, your advice is more than important and gives me hope that somehow , somewhere, somebody will deal properly with my issue. Until now, Orbit (via BIA), Pollytrading(operators of BIA) and Betfair avoided to assist me, providing excuses and avoiding to take responsibility of this scam. I will come up, if I have any news.

**Optional** · 10-05-22, 03:47 PM

Originally posted by yellowstorm21

Yes, I have already noted Ecogra as one of my next moves, because IBAS , refers only to UK residents and gambling operators.
I really thank you for all your replies, your advice is more than important and gives me hope that somehow , somewhere, somebody will deal properly with my issue. Until now, Orbit (via BIA), Pollytrading(operators of BIA) and Betfair avoided to assist me, providing excuses and avoiding to take responsibility of this scam. I will come up, if I have any news.

IBAS will actually deal with anyone from anywhere now.

I would try submitting to their system as well if you can get through the process without an account number.

We just want someone to get your issue in front of a mid level manager in Betfair.

**yellowstorm21** · 10-06-22, 01:07 PM

Originally posted by Optional

IBAS will actually deal with anyone from anywhere now.

I would try submitting to their system as well if you can get through the process without an account number.

We just want someone to get your issue in front of a mid level manager in Betfair.

My claim was successfully submitted to IBAS, without an account number, so I am waiting for their reply. I will inform you as soon as I have news.

**Camma23** · 10-07-22, 03:17 PM

At my first withdrawal request, they asked me KYC. So this broker is no-KYC just untill you won't win and won't ask for a withdrawal?

"Hello sir, upon verification your account will go through the kyc process as required by our partnered books. We will send you the kyc details into your registered email address. Once kyc has been completed, we can proceed with your withdrawal request."

**Alfie White** · 10-07-22, 03:21 PM

Didn't you use Mollybet platforms before? Why on earth would you use some random unreliable agent?

**Camma23** · 10-07-22, 03:32 PM

Originally posted by Alfie White

Didn't you use Mollybet platforms before? Why on earth would you use some random unreliable agent?

yes, I still use mollybet platform but needed a ps3838 with full volumes (not half cutted like other brokers).
Why you say unreliable? I honestly read good things about them overally

**bookie** · 10-07-22, 09:52 PM

Originally posted by Camma23

At my first withdrawal request, they asked me KYC. So this broker is no-KYC just untill you won't win and won't ask for a withdrawal?

"Hello sir, upon verification your account will go through the kyc process as required by our partnered books. We will send you the kyc details into your registered email address. Once kyc has been completed, we can proceed with your withdrawal request."

Was the KYC just a utility bill and ID, or did they want you to send bank statements and the whole POW stuff too?

**Frank** · 10-07-22, 11:27 PM

Originally posted by Camma23

yes, I still use mollybet platform but needed a ps3838 with full volumes (not half cutted like other brokers).
Why you say unreliable? I honestly read good things about them overally

Your PS3838 won't be full volume if you win here.

**Alfie White** · 10-08-22, 12:20 AM

Originally posted by Camma23

yes, I still use mollybet platform but needed a ps3838 with full volumes (not half cutted like other brokers).
Why you say unreliable? I honestly read good things about them overally

Did you also invest in Terra Luna and Celsius? Good APR there tbh, you should look into it.

**Camma23** · 10-08-22, 04:24 AM

Originally posted by Frank

Your PS3838 won't be full volume if you win here.

When this will happen, I'll move back to molly who has already half volumes by default

. Any broker out there offering ps3838 full volume same as my old Pinna?

Originally posted by Alfie White

Did you also invest in Terra Luna and Celsius? Good APR there tbh, you should look into it.

Nope

Originally posted by bookie

Was the KYC just a utility bill and ID, or did they want you to send bank statements and the whole POW stuff too?

So far just ID and bill

**yellowstorm21** · 10-09-22, 08:06 AM

this is what they answered from IBAS

Thank you for your October 6 submission.

Unfortunately we are now unable to help on this occasion. IBAS is no longer providing ADR services to Betfair’s customers outside of the United Kingdom.

You should instead now contact eCOGRA, who have taken on this role, please see https://www.ecogra.org/srs/dispute.php

Given the circumstances you cite, in my view this fraud may be more a matter your local police authorities rather than Betfair or ADR.

However, you may also visit the Betfair website and search for the “Complaints Procedure” (or “Terms and Conditions”) for information that confirms the position and the full procedure.

If you encounter further difficulty, an alternative is to try the regulator for your area, the Malta Gaming Authority (info.mga@mga.org.mt)

I have put your submission below in case it is helpful to you later.

Kind regards

so my next move will be Ecogra.

**Foxx** · 10-09-22, 10:32 AM

Originally posted by yellowstorm21

Given the circumstances you cite, in my view this fraud may be more a matter your local police authorities rather than Betfair or ADR.

**Optional** · 10-09-22, 06:18 PM

Originally posted by yellowstorm21

this is what they answered from IBAS

Thank you for your October 6 submission.

Unfortunately we are now unable to help on this occasion. IBAS is no longer providing ADR services to Betfair’s customers outside of the United Kingdom.

You should instead now contact eCOGRA, who have taken on this role, please see https://www.ecogra.org/srs/dispute.php

Given the circumstances you cite, in my view this fraud may be more a matter your local police authorities rather than Betfair or ADR.

However, you may also visit the Betfair website and search for the “Complaints Procedure” (or “Terms and Conditions”) for information that confirms the position and the full procedure.

If you encounter further difficulty, an alternative is to try the regulator for your area, the Malta Gaming Authority (info.mga@mga.org.mt)

I have put your submission below in case it is helpful to you later.

Kind regards

so my next move will be Ecogra.

It sounds like that person at least cared enough to think about it properly.

If it was me, I would reply and thank them and say you will do as they advise and also say something like "I think if a responsible Betfair manager could just see this they would be able to determine if there was obvious wrong doing by their agent. If you can even informally pass it on to someone in the right position I would be grateful".

**Moneygreen** · 10-10-22, 09:41 AM

Originally posted by Camma23

At my first withdrawal request, they asked me KYC. So this broker is no-KYC just untill you won't win and won't ask for a withdrawal?

"Hello sir, upon verification your account will go through the kyc process as required by our partnered books. We will send you the kyc details into your registered email address. Once kyc has been completed, we can proceed with your withdrawal request."

How's your kyc going?
I just received an email they are also asking me to submit documents. Will submit in a while after work.

**Camma23** · 10-10-22, 09:57 AM

Originally posted by Moneygreen

How's your kyc going?
I just received an email they are also asking me to submit documents. Will submit in a while after work.

They completed the process today. Verified my acc and proceeded the withdrawal request. Everything ok

**yellowstorm21** · 10-11-22, 04:23 PM

Thanks again, I will do that.

**yellowstorm21** · 10-11-22, 04:29 PM

Originally posted by Foxx

I am trying to imagine myself going to my local police authorities to testify for a betting fraud...instead of forwarding my issue to a Betfair agent like "Opti" says, they trying to avoid responsibilities by sending me to the cops.

**ouzoun** · 10-12-22, 04:48 AM

It is no surprise that IBAS is not taking a step for a player. Most of their decisions are for the bookies. It is a surprise they made a step forward to suggest eCOGRA. Frankly I have never heard of them before as an ADR and it would be nice for you if you could reply back and inform us what they are saying/doing.
Going to the police makes no sense if you come from a country where gambling/exchanges/Betfair/etc are illegal. Imagine going to a Bangladeshi police station telling them you have complaints from Betfair services! In your shoes I would speak to Arbusers forum as well. These are very knowledgable people and they have helped dozens of legitimate players in the past.
In your case I would not be 100% sure there is nothing done by BIA. Of course you should not focus on them as Opti said, but in the back of your head you should keep the idea they are related to the problem some how.

**yellowstorm21** · 10-12-22, 09:06 AM

Originally posted by ouzoun

It is no surprise that IBAS is not taking a step for a player. Most of their decisions are for the bookies. It is a surprise they made a step forward to suggest eCOGRA. Frankly I have never heard of them before as an ADR and it would be nice for you if you could reply back and inform us what they are saying/doing.
Going to the police makes no sense if you come from a country where gambling/exchanges/Betfair/etc are illegal. Imagine going to a Bangladeshi police station telling them you have complaints from Betfair services! In your shoes I would speak to Arbusers forum as well. These are very knowledgable people and they have helped dozens of legitimate players in the past.
In your case I would not be 100% sure there is nothing done by BIA. Of course you should not focus on them as Opti said, but in the back of your head you should keep the idea they are related to the problem some how.

thank you for your reply Ouzoun. Of course you are right, I cannot go to my local police authorities because exchanges are illegal in my country.
I have also contacted with Arbusers, I know they have helped a lot of people, but they rejected my post on their forum because my account which I created at BIA was not referred by arbusers, so as they said "We can't assist you if this is the case. We reserve our moral capital and our time for members who support the forum". In the communication I had with arbusers via Skype they seemed to be aware of such type of scams, but also they seemed unwilling to believe that there is something wrong with BIA, if you also read what they concluded of my case
"In your shoes I would try to see what went wrong from your side...I doubt BIA, Orbit or Betfair did anything shady, so most probably someone has your credentials...If that someone is a pro, he could arb everything out, but if he is not, he simply gambled things."

Nobody has stolen my credentials, I take all the necessary precautions, 20 years I use internet for gambling and banking transactions, never was hacked before. I understand that they cooperate with bet agents like BIA and they do not wish to expose them, I totally respect that. However, I believe that they should let me open a thread at their forum...

**Motorhead11** · 10-12-22, 10:00 AM

Is there an agent with double Pinnacle limits?

Have just received an email that Pinnacle is closing the accounts for my country.

Was used to have X2 limits in Pinnacle direct acc compared to sportmarket, vodds, betinsia etc.

Is there an agent who provides double pinnacle limits?

I am aware that Bet-IBC was having X2 pinnacle limits in the past. Anyone here who still using them and can confirm it?

**Alfie White** · 10-12-22, 10:27 AM

None, if they do - they are taking position on your bets and if you win they will slash it back to 50% promptly.

**Motorhead11** · 10-12-22, 10:46 AM

Originally posted by Alfie White

None, if they do - they are taking position on your bets and if you win they will slash it back to 50% promptly.

Not even Bet-IBC?

**Alfie White** · 10-12-22, 11:01 AM

I would rather read jj's post until the end of my days than send those people a single penny.

**Motorhead11** · 10-12-22, 11:19 AM

Originally posted by Alfie White

I would rather read jj's post until the end of my days than send those people a single penny.

What post are you talking about? i know they charge even the air you breath but seems no other option left.

**ouzoun** · 10-12-22, 12:01 PM

You simply can't login to any account with out credentials. Like it or not, someone had your credentials. What I am saying here is that out of these 3, Betfair, Orbit, BIA, I believe BIA is the weaker part if we exclude any external factor. But how can you be 100% sure no external factors hasn't access to your credentials. Any virtual machine downloaded to your computer?
I m sure Betfair and Orbit could see what IPs are used for accessing your account. What makes you believe they don't want to talk about it?
Also, the difference between 2 and 132.5 is really big and it smells fund passing from miles away. How do they exclude fund passing?

**yellowstorm21** · 10-12-22, 01:10 PM

Originally posted by ouzoun

You simply can't login to any account with out credentials. Like it or not, someone had your credentials. What I am saying here is that out of these 3, Betfair, Orbit, BIA, I believe BIA is the weaker part if we exclude any external factor. But how can you be 100% sure no external factors hasn't access to your credentials. Any virtual machine downloaded to your computer?
I m sure Betfair and Orbit could see what IPs are used for accessing your account. What makes you believe they don't want to talk about it?
Also, the difference between 2 and 132.5 is really big and it smells fund passing from miles away. How do they exclude fund passing?

My computer was checked by a specialist that I trust and he assured me that there is no way someone hacked any of my accounts.. OK, I cannot be 100% sure , but on the other hand, as you can see, this disparity in odds is something I cannot understand and accept. it makes me very suspicious and disappointed. please take a look what was BIA' s final answer to that matter:

Kindly take into consideration that this is all the information that we have received from the related side, who have given a final confirmation that there is no possibility for any of the funds to be retrieved.

Orbit confirmed that the betting pattern was changed, but bets were in line, so no fund passing was displayed. Unfortunately, they could not retrieve any funds and sent us a final confirmation today.

Once again, sorry for the inconvenience, and thank you for your cooperation and understanding.

Furthermore, it has been more than 3 weeks that I am waiting Orbit-BIA to give me a detailed list of the IPs that logged in to my account and especially from which IP this bet was put.
I will not give up, but I would need some help and guidance from this community about how could I convince Betfair to deal with my issue.
Thanks again for your reply!

**yellowstorm21** · 10-13-22, 08:08 AM

Here is eCOGRA's reply to my complaint

Unfortunately, we cannot assist you with this matter as Orbitxch is not an eCOGRA Approved Site. You may wish to contact the jurisdiction where the site is licensed (this information should be available on the site) or one of the Watchdog sites like Casinomeister (www.casinomeister.com).
Kind regards,

It is obvious and the same time annoying how all sides try to leave Betfair out of any discussion, although, as most of you guys in the forum mentioned, they are the only side which can really help in this...I am thinking of starting again the process of complaints via BIA...what else can I do...I would need some help...thanks again

**Optional** · 10-13-22, 08:37 AM

That's a frustrating answer.

Again I would try that personal appeal, seeing if you can just get eCogra to put the Bet ID# in front of the right eyes at Betfair without actually starting a dispute matter.

**yellowstorm21** · 10-13-22, 09:47 AM

I emailed them again...but as you can see they chose the easiest way, they are not willing to get involved, as long as I do not have an account at Betfair...

**ronald** · 10-13-22, 10:49 AM

Originally posted by Motorhead11

Have just received an email that Pinnacle is closing the accounts for my country.

Was used to have X2 limits in Pinnacle direct acc compared to sportmarket, vodds, betinsia etc.

Is there an agent who provides double pinnacle limits?

I am aware that Bet-IBC was having X2 pinnacle limits in the past. Anyone here who still using them and can confirm it?

Which country are you in?

**Motorhead11** · 10-13-22, 02:11 PM

Originally posted by ronald

Which country are you in?

Cyprus

**Foosball Champ** · 10-13-22, 03:15 PM

Times have really changed. Pinnacle had the softest lines this MLB season. I can see why they were getting crushed.

**arie1985** · 10-15-22, 01:41 PM

I am not sure if they have double Pinnacle limits or not but they are offering lay bets on horse racings which is very rare, and deposits/withdrawals went for me flawlessly several times - so maybe check out BookieCity, I'm happy with them.