All Broker, Agent and Offshore Exchange Issues

[Optional]

thank you for your reply my friend. You mean that I can contact with Betfair, although my account is at Orbit , which was created via BetInAsia? At Orbit I am only a username, would Betfair still be willing to deal with my problem?

you will find an internal account ID in your betting history they can use. Or the agent will find you from the exact bet time.

No need to mention BIA... Orbit is Betfairs partner in this. Just explain a mystery bet appeared and you want BF to check if Orbit isn't the one messing with you. keep it simple.

https://support.betfair.com/app/contact_us/?launchMessenger=1&msgCategory=unauth-dispute&_gl=1*187dmp7*_ga*MTI2Mjk5NTIzMi4xNjY0NDAxMzg4*_ga_K0W97M6SNZ*MTY2NDQwMTM4OC4xLjAuMTY2NDQwMTM4OC42MC4wLjA

Wait for the robot chat to load and answer the screening questions.

[Optional]

Here are betfairs full instructions for all countries in case you need more info about how to proceed

https://www.betfair.com/aboutUs/Dispute.Resolution/

[yellowstorm21]

you will find an internal account ID in your betting history they can use. Or the agent will find you from the exact bet time.

No need to mention BIA... Orbit is Betfairs partner in this. Just explain a mystery bet appeared and you want BF to check if Orbit isn't the one messing with you. keep it simple.

https://support.betfair.com/app/contact_us/?launchMessenger=1&msgCategory=unauth-dispute&_gl=1*187dmp7*_ga*MTI2Mjk5NTIzMi4xNjY0NDAxMzg4*_ga_K0W97M6SNZ*MTY2NDQwMTM4OC4xLjAuMTY2NDQwMTM4OC42MC4wLjA

Wait for the robot chat to load and answer the screening questions.

thanks again! I contacted with Betfair and they told me that they do not have any connection to Orbit, Betfair is just providing Orbit with software. I found this link

https://www.xn--orbtexch-vkb.com/contact/

but the message I am trying to send , cannot be sent, "please try later" it says. I wonder how I will be able to reach directly Orbit.

[Optional]

thanks again! I contacted with Betfair and they told me that they do not have any connection to Orbit, Betfair is just providing Orbit with software. I found this link

https://www.xn--orbtexch-vkb.com/contact/

but the message I am trying to send , cannot be sent, "please try later" it says. I wonder how I will be able to reach directly Orbit.

I don't know. Betfair is who I think you need to work on speaking with.

But good luck with it.

[Alfie White]

This happened before with BIA's Orbit accounts, it smells as if it is inside job as even before we have seen reports exact same thing happening where losing bet is smashed on cricket.

Eventually, none of the funds are repaid and ball is bounced all over the place shifting the blame from one side to another. They will claim your PW hasn't been secure and that you leaked it somehow, somewhere.

From what I know bet-football is mastermind behind orbit, so you might want to contact them as well and see if they can do something, but I wouldn't get my hopes up since that bet might've been matched somewhere else rather than Orbit (directly on BF, or any of the brokers offering BF liquidity.

Anyway, best of luck.

[infotimbo]

I am pretty sure that the fraud comes from their side. My IP wasn't hacked, neither someone hacked my account, they did it themselves.

just to add another possible explanation: did you ever (try to) use the Orbitxch (without "e") site to login instead of Orbitexch? There's aa explicit note at the top of the site saying that you should absolutely never use your credentials elsewhere, so I guess they have experienced phishing issues in the past - and that could easily lead to something like this to happen of course.

[yellowstorm21]

This happened before with BIA's Orbit accounts, it smells as if it is inside job as even before we have seen reports exact same thing happening where losing bet is smashed on cricket.

Eventually, none of the funds are repaid and ball is bounced all over the place shifting the blame from one side to another. They will claim your PW hasn't been secure and that you leaked it somehow, somewhere.

From what I know bet-football is mastermind behind orbit, so you might want to contact them as well and see if they can do something, but I wouldn't get my hopes up since that bet might've been matched somewhere else rather than Orbit (directly on BF, or any of the brokers offering BF liquidity.

Anyway, best of luck.

thanks a lot. I contacted with bet-football, they said that I will have to find a solution via my agents, since they have no access to my account.

[yellowstorm21]

just to add another possible explanation: did you ever (try to) use the Orbitxch (without "e") site to login instead of Orbitexch? There's aa explicit note at the top of the site saying that you should absolutely never use your credentials elsewhere, so I guess they have experienced phishing issues in the past - and that could easily lead to something like this to happen of course.

I do not think so, BIA answered that they did not notice any phising attempt in my account...I am really desperate, I do not know how should I proceed with this issue.

[yellowstorm21]

This happened before with BIA's Orbit accounts, it smells as if it is inside job as even before we have seen reports exact same thing happening where losing bet is smashed on cricket.

Eventually, none of the funds are repaid and ball is bounced all over the place shifting the blame from one side to another. They will claim your PW hasn't been secure and that you leaked it somehow, somewhere.

From what I know bet-football is mastermind behind orbit, so you might want to contact them as well and see if they can do something, but I wouldn't get my hopes up since that bet might've been matched somewhere else rather than Orbit (directly on BF, or any of the brokers offering BF liquidity.

Anyway, best of luck.

thanks. can you recall in the past similar issues with so high staked losing bets on cricket?

[flyingillini]

Betinasia.com

Anyone have any experience playing here?

[Alfie White]

If you plan to use OrbitX, use them but with severe caution (don't keep much funds there overnight), otherwise there are better brokers out there.

[flyingillini]

I am just curious about them. Pinny is my main book. I don't know a thing about them

[Optional]

This guy does not like them

https://www.sportsbookreview.com/forum/sportsbooks-industry/3710007-violated-orbit-account.html

He thinks they placed fake bets in his account to steal his funds.

[oscark43]

If you plan to use OrbitX, use them but with severe caution (don't keep much funds there overnight), otherwise there are better brokers out there.

Alfie, which brokers would you say are better?

[yellowstorm21]

hi to everyone. here is a short update to my situation. BIA has informed me that according to Orbit's investigation there wasn't any fund passing caused from my bet, so the 2900 euros stolen from my account happened because my credentials were hacked and this is my own responsibility...Of course I strongly disagree with this statement, since they never answered directly to my questions:
1. from which IP the bet was placed?
2. have they traced any account which immediately matched that bet (everything was organised and executed in 30 minutes)
3. why the odds of that bet are displayed differently in my betting history at orbit? (in "my bet" section the bet's odds are displayed as 2.00 and at the same time , in "my account" section the same bet's odds are displayed as 132.50, please check the screenshots that I have uploaded)

https://ibb.co/6ydD7xh

https://ibb.co/T15y1t3

Is this normal? Have you seen such thing in orbit betting history?

Guys, really I would appreciate any help, any guidance, it is against my consciousness to give up, because I know that I didn't do any mistake from my side.
thanks a lot for the time you spend to read my posts.

[Foosball Champ]

this happened to me 3 years ago. after all that was said and done. it was a BIA employee that stole the money. ultimately they refunded my money.

[Optional]

They are unlikely to do anything more than make excuses unless their relationship with Betfair is threatened.

Show Betfair the fake account entries and demand that they investigate THEIR agent.

Talk to Betfair like it is 100% their problem and cannot be palmed off to any third party.

That is what works.

[yellowstorm21]

this happened to me 3 years ago. after all that was said and done. it was a BIA employee that stole the money. ultimately they refunded my money.

really? As you have read my friend, I am very suspicious about BIA as well. but how they admitted someone insider stole your money after 3 years? how you managed to get your money back and after such a long time you managed to keep your case alive? in my case they said that lost funds is not their responsibility. how do you believe I should proceed?

[yellowstorm21]

They are unlikely to do anything more than make excuses unless their relationship with Betfair is threatened.

Show Betfair the fake account entries and demand that they investigate THEIR agent.




Talk to Betfair like it is 100% their problem and cannot be palmed off to any third party.

That is what works.

I will keep disturbing Betfair, until now they kindly reject all my complaints saying that it is their responsibility.

[Optional]

I will keep disturbing Betfair, until now they kindly reject all my complaints saying that it is their responsibility.

You must be handling it badly. Others with the same problem manage to get help. Every time I can recall it being posted on here.

[yellowstorm21]

You must be handling it badly. Others with the same problem manage to get help. Every time I can recall it being posted on here.

I have contacted with Betfair twice so far via their live chat. Twice I gave them a detailed picture of my issue, twice they told me to turn to my agent for assistance. I was not rude with them at all, I do not know what you mean, that "I hand it badly"...it has been 10 days so far that all my free time , my effort, my concerns are spent on this issue, that is why I am bothering you guys in this forum. And, of course, I am grateful for your help and your replies. What else can I do with Betfair, shall I email them as well? I agree with you , they seem to be the only side where I can find a solution but as they have stated me so far, they have nothing to do with orbit's members.

[yellowstorm21]

You must be handling it badly. Others with the same problem manage to get help. Every time I can recall it being posted on here.

this is what they told me for the 3rd time..

My apologies for this, understand that this might be frustrating however unfortunately I am not able to help as this is a third party website and is not managed by Betfair.

[Alfie White]

this happened to me 3 years ago. after all that was said and done. it was a BIA employee that stole the money. ultimately they refunded my money.

Whoa, this is DARK, but confirms that there is some foul play happening.

yellow, given the nature of your replies, I can't quite agree with Opti in terms of you handling this badly - if you speak with them the same way you speak here, there is not much more you can do. Especially if you have given a very clear explanation on what happened and that you are exposed from all ends.

Why this is a problem - BF is giving their API to OX and OX has made their own whitelabel where all the accounts created are placing bets through that one account. There are several problems here - bet ID is different; OX might be taking position on your bets so your bet might not be 1/1 matched against some other BF player, but rather in some other split (80/20, 60/40 etc) so it might be a bit complicated to locate your bet; privacy issues, BF can't really "trust" on what is happening to 3rd party, since the OX is the owner of the account where the bet has been placed... These are only few things that come to mind from the top of my head.

Now, you may try what Opti said, but with a different approach - contact them via escalations @ betfair com email, make a simple, clear and elaborate explanation on what happened, attach screenshots of your OX account with the bets in question and ask them to try and find who is responsible for this. This is your best bet, I am fairly certain that BIA won't do anything to assist you properly.

gl

[Alfie White]

I am mainly using SM for my trading and can't recommend them enough, top shelf in every aspect.

[Limited]

So far as I know,

SM PRO only covers main lines in sports and mostly soccer. IE in tennis not even games HDP are included. No props, no team totals.... Coverage on US sports is quite poor too.

PRIVATE BOOKIES ACCOUNTS, only ps3838 which is Pin clone is possible at the moment i was told by their CS few days ago.

Said that, they are probably one of the most safe brokers, If you are a high roller (skype betting) or mostly in soccer and you can't access original Pinnacle, they can be useful.

Alfie, feel free to correct me, if I said something wrong.

[Alfie White]

Hm, I am now looking at the Today's ATP Tokyo there are Games / Set HDP, 1st / 2nd Set winner, Total Games; for Basketball you are correct, there are few markets missing (like Team Total you said), but overall for those, other, markets I use that PS3838 account you mentioned and I am satisfied overall.

Can be that you didn't add all the markets for sports? There is a button on the platform saying "Add Markets", maybe that is the issue for you? Still, I agree with you, it is not perfect, but it suits my trading activities.

[Limited]

Yes, I know about "add markets button" Last week I was testing there have been some WTA/ATP maybe smaller tournaments and games HDP have not been available, maybe that is not the case with every tournament then.

[jjgold]

Sports Market the best
BetinAsia Second

90% of these companies business is The Molly Bet Platform (Broker software with multiple books on the screen) not individual accounts

[yellowstorm21]

Whoa, this is DARK, but confirms that there is some foul play happening.

yellow, given the nature of your replies, I can't quite agree with Opti in terms of you handling this badly - if you speak with them the same way you speak here, there is not much more you can do. Especially if you have given a very clear explanation on what happened and that you are exposed from all ends.

Why this is a problem - BF is giving their API to OX and OX has made their own whitelabel where all the accounts created are placing bets through that one account. There are several problems here - bet ID is different; OX might be taking position on your bets so your bet might not be 1/1 matched against some other BF player, but rather in some other split (80/20, 60/40 etc) so it might be a bit complicated to locate your bet; privacy issues, BF can't really "trust" on what is happening to 3rd party, since the OX is the owner of the account where the bet has been placed... These are only few things that come to mind from the top of my head.

Now, you may try what Opti said, but with a different approach - contact them via escalations @ betfair com email, make a simple, clear and elaborate explanation on what happened, attach screenshots of your OX account with the bets in question and ask them to try and find who is responsible for this. This is your best bet, I am fairly certain that BIA won't do anything to assist you properly.

gl

I really appreciate your time Alfie . Thanks again for your useful explanation about how OX possible matches the bets. Believe me , all the 3 times I have contacted with Betfair's customer support via their live chat , I was more than polite and tried to explain them what happened. But as they told me, they do not have anything to do with Orbit, who is a third party. So, thank you, an e mail to that escalations@betfair.com will be my next move. I have no intention to give up on it..

[Optional]

Maybe try approaching them with the bet ID and just saying a fake bet was placed on account and here is the ID. Not trying to explain anything about third parties. Thye can find out everything about where you play from the bet ID. And if they try to brush you off again insist that the fake bet was made on their platform through their partner/agent and Betfair need to take at least some responsibility to check what is going on.

I'm not sure why you are getting the brush off. But be assured they can help if they decide to. And a Betfair B2B rep reaching out to Orbit will get world record type attention.

[yellowstorm21]

Maybe try approaching them with the bet ID and just saying a fake bet was placed on account and here is the ID. Not trying to explain anything about third parties. Thye can find out everything about where you play from the bet ID. And if they try to brush you off again insist that the fake bet was made on their platform through their partner/agent and Betfair need to take at least some responsibility to check what is going on.

I'm not sure why you are getting the brush off. But be assured they can help if they decide to. And a Betfair B2B rep reaching out to Orbit will get world record type attention.

Thanks again for your reply. I will give them the bet ID, the problem with them is that when I start the live chat with one of betfair's agents, before anything else, they are asking for my username , so I am obliged to tell them that I use Orbit via BIA, because I do not have any account at Betfair...and then their answer is that they have no access to 3rd party's accounts. But for sure, I will give a try to start the conversation with them by giving them the fake bet's ID.

[Optional]

Maybe ask them where you can escalate your dispute to.

I wish I could do something myself for you but they won't deal with third parties.

[yellowstorm21]

Maybe ask them where you can escalate your dispute to.

I wish I could do something myself for you but they won't deal with third parties.

thanks a lot my friend

[Foxx]

The odds disparity in the "My Bet" and "My Account" section definitely should raise some eye brows.

Good luck yellowstorm in your quest for a resolution.

[yellowstorm21]

The odds disparity in the "My Bet" and "My Account" section definitely should raise some eye brows.

Good luck yellowstorm in your quest for a resolution.

Thanks Foxx for your reply. Of course there is something strange and suspicious with the odds disparity at "my bet" and "my account" section. Please give some time to take a look what BIA replied to me when I raised this issue...

Kindly take into consideration that this is all the information that we have received from the related side, who have given a final confirmation that there is no possibility for any of the funds to be retrieved.

Orbit confirmed that the betting pattern was changed, but bets were in line, so no fund passing was displayed. Unfortunately, they could not retrieve any funds and sent us a final confirmation today.

Funny ha? just trying to avoid responsibilities...they rely on my agreement to their terms and conditions, but this doesn't mean that I have to tolerate my account being robbed!