BET356 news!

**Justin7** · 08-11-09, 11:51 AM

I have another dispute where Bet365 stole 1800 Euros from a Poker player. The only explanation given to player: "You broke our rules. Prove your innocence". He wasn't told the conduct he did, or when it occurred. Needless to say, he wasn't able to "prove his innocence".

Bet365 is nowhere near as safe as it was several years ago. They had a bunch of bush-league bonus disputes a year ago. Now it looks like they are outright stealing from players.

**TheBeautifulGame** · 08-11-09, 11:59 AM

Originally posted by Justin7

I have another dispute where Bet365 stole 1800 Euros from a Poker player. The only explanation given to player: "You broke our rules. Prove your innocence". He wasn't told the conduct he did, or when it occurred. Needless to say, he wasn't able to "prove his innocence".

Bet365 is nowhere near as safe as it was several years ago. They had a bunch of bush-league bonus disputes a year ago. Now it looks like they are outright stealing from players.

It looks that way Justin. It was not so long ago that BET365 was one of the recommended books here at SBR? They were once an A+ book, now they are a C and that may change soon enough.

That Poker issue is also terrible. It just goes to show that at the end of the day, these bookmakers can do what they want and get away with it with no punishment.

What I don't understand is, they are not in a bad financial position to be pulling stunts like this. I can't see them been anyway. I know that their reputation on this forum will not hugely effect them because they don't accept US players anyway. However, I can bet with them and I have a small amount there which I funnily used for the odd live bet. I was also thinking of using them for the new Football season despite the limits but not now. I'm sure there are others that will not play with this book now for their actions

**Teddy_KGB** · 08-11-09, 03:00 PM

What happened exactly? bet $3.65 replaced Beck to Meffert, but did not change the odds? Was there any level in the final set when Meffert was the favorit? I think no, there is only the result (6:4 to Beck in the final set). The player should contact to Gambling Commision (or IBAS, but they are rather useless).. Can we see the screenshots?

**TheBeautifulGame** · 08-11-09, 05:52 PM

Originally posted by Teddy_KGB

What happened exactly? bet $3.65 replaced Beck to Meffert, but did not change the odds? Was there any level in the final set when Meffert was the favorit? I think no, there is only the result (6:4 to Beck in the final set). The player should contact to Gambling Commision (or IBAS, but they are rather useless).. Can we see the screenshots?

B365 obviously made a mistake somewhere but voiding the bet is the only way to go. I hope that they refund the player his money.

**moonbeam** · 08-11-09, 06:44 PM

Originally posted by TheBeautifulGame

Just seen the BET365 news on the main page of the SBR site. With the exception of their limiting and the old report of a players limits been cut after nearly reaching his rollover etc, this book would not outright steal someones funds.

The player is clearly in the right once he can supply a legitimate screenshot. I cannot believe that a book like BET365 would act like SHILLBET and others and change a winning wager to a loser. That is outright theft and I'm disgusted, I feel really sorry for the player.

It may be only an issue with their LIVE BETTING service (which I always thought offered more markets than any other). However, if their is an error with the line which I believe they are stating, CANCEL the wager, don't change it to the other side. At least then, he would only be upset about not winning his 2K something (he may still have a complaint) but now he's DOWN 18K.

Despite their limits etc, I have always spoke very highly of BET365 but this has completely changed my view.

That´s a part of their buiseness model for the last 6 years, not only for the the last 12 month as SBR supposed.

Bet365 always was a horrible book

especially their LIVE betting is nothing else than a scam.

If this shit book shall die someday I will piss on their grave. Scam book.

**GoonersGuide** · 08-12-09, 12:23 AM

I have a gambling website with some links to Bet365 - and this action does not sound right at all - particularly the confiscation of money and "no comment" being made.

That's completely unlike the experience I've had with them over the last 10 years with the many people that have gone through the site.

Has this problem been escalated to the right level at Bet365? I'm going to write to them now and try to get this revisited.

**TheBeautifulGame** · 08-12-09, 03:45 AM

Originally posted by GoonersGuide

I have a gambling website with some links to Bet365 - and this action does not sound right at all - particularly the confiscation of money and "no comment" being made.

That's completely unlike the experience I've had with them over the last 10 years with the many people that have gone through the site.

Has this problem been escalated to the right level at Bet365? I'm going to write to them now and try to get this revisited.

I've seen your site Gooner, it's pretty damn good. Keep up the good work

In regards to BET365, it's hard to believe what has become of them. I hope you can help the player in some way.

**head_strong** · 08-12-09, 03:48 AM

Appears another book has taken advantage of another honest player.....

**TheBeautifulGame** · 08-12-09, 03:55 AM

Originally posted by head_strong

Appears another book has taken advantage of another honest player.....

Yep, it's a shame. I can understand in some way, a crappy F rated deposit only sportsbook getting way with this kind of thing because they are not regulated and they only have an actual site, nothing more.

BET365 heavily advertise in the UK, are regulated etc. For a book as HUGE as BET365 to get away with this type of thing so easily. Despite the efforts by SBR and Gooner, there is nothing anyone can really do about it and thats scary.

**headgames** · 08-12-09, 04:36 AM

It's just not acceptable to say someone broke the rules without stating which rules were broken. They say customer disputes may be referred to IBAS and their decision is final; "No dispute regarding any wager will result in litigation, court action or objection to a bookmakers licence or permit unless we fail to implement the advice given by arbitration." Since IBAS' decisions are not legally binding, if their terms are governed under English and Wales law (they may not be), then the bet which was placed formed a gambling contract which is now covered by legislation. So it would be worthwhile finding out what jurisdiction their terms are covered by as it appears they've chosen not to refer to this information on their site as far as I can see.

**andywend** · 08-12-09, 05:16 AM

I had a Bet365 account before they discontinued service to American players.

The vast majority of my wagers were "live betting" and the person(s) who were updating the odds while the event was in progress didn't have a clue as to what they were doing.

During NBA live betting, I would have the Pinnacle and Bet365 sites up side by side and the lines weren't even close.

For example, Pinnacle would have Team A -8 while Bet 365 would have Team A - 4 1/2. The discrepancies on the totals were even more pronounced with Pinnacle posting a total of say 186 and Bet365 hanging 194 1/2.

The +EV associated with these line discrepancies was far higher than most people realize because of how far into the event these lines were posted.

The reason why they have to cut so many players limits is because they don't have a clue when it comes to setting live lines.

**TheBeautifulGame** · 08-12-09, 05:35 AM

Originally posted by andywend

I had a Bet365 account before they discontinued service to American players.

The vast majority of my wagers were "live betting" and the person(s) who were updating the odds while the event was in progress didn't have a clue as to what they were doing.

During NBA live betting, I would have the Pinnacle and Bet365 sites up side by side and the lines weren't even close.

For example, Pinnacle would have Team A -8 while Bet 365 would have Team A - 4 1/2. The discrepancies on the totals were even more pronounced with Pinnacle posting a total of say 186 and Bet365 hanging 194 1/2.

The +EV associated with these line discrepancies was far higher than most people realize because of how far into the event these lines were posted.

The reason why they have to cut so many players limits is because they don't have a clue when it comes to setting live lines.

I have an account with BET365 but won't be using it again. At times, they made mistakes witht their live betting. I used to bet on a line during live betting thinking it was wrong and it won but it was paid out. It just seemed a little too easy for the odds offered. Needless to say I didn't complain.

The only good thing about their live betting was the amount of lines offered. It's a shame that BET365 are heading the way the are.

**thespeculator** · 08-12-09, 08:50 AM

they get away with this stuff in a country that is supposed to have full regulation and commission to handle disputes, outside of ladbrokes, i am not a fan of british books

**TheBeautifulGame** · 08-12-09, 09:07 AM

Originally posted by thespeculator

they get away with this stuff in a country that is supposed to have full regulation and commission to handle disputes, outside of ladbrokes, i am not a fan of british books

Why a ladbrokes fan??

**Bill Dozer** · 08-12-09, 09:14 AM

Bet365's livebetting is a problem. There are few markets for players to compare to yet they are punished for betting a lines 365 deems to be erroneous. Altering the price to what they believe to be a fair payout on the odds would be one way to deal with it. Canceling the winning bet altogether would not be a good effort but it would make it a non-issue in most cases. To change the actual play is subjective punishment and cheats the player.

Bet365 has closed itself off since leaving the US market so there aren't many opportunities to discuss disputes. It's still a good book for most of its players but what their in-game department has done can't be ignored.

**TheBeautifulGame** · 08-12-09, 09:20 AM

Agree completely with you. So are BET365 hiding from you and not responding to your queries. Changing the payout of the bet is defiently acceptable. Cancelling it although not ideal, is a Fair enough way of dealing it. CHANGING the bet to the other side or changing the spread as has been done in the past is not.

**SSLP** · 08-12-09, 09:22 AM

www.bet365.com sportsbook sucks !

**Bill Dozer** · 08-12-09, 10:18 AM

Originally posted by TheBeautifulGame

Agree completely with you. So are BET365 hiding from you and not responding to your queries. Changing the payout of the bet is defiently acceptable. Cancelling it although not ideal, is a Fair enough way of dealing it. CHANGING the bet to the other side or changing the spread as has been done in the past is not.

We are talking to 365 now. I'm still hopeful they can put a leash on their live-wagering bookmakers.

**TheBeautifulGame** · 08-12-09, 10:25 AM

Originally posted by Bill Dozer

We are talking to 365 now. I'm still hopeful they can put a leash on their live-wagering bookmakers.

Hopefully, you can work something out with them to resolve their live betting issues. I also hope you can get the player his funds that he deserves.

The only defence and it's small is 365 offer a lot of live games at the same time so mistakes are bound to happen (although,they should prob employ more traders to handle it). Any defence you can give them still does not give them the right to do what they have done.

Again, I hope you can work everything out with 365 and resolve the players issue.

**Bill Dozer** · 08-12-09, 10:32 AM

Right. Mistakes will happen especially with their volume. The action taken after the mistake is the issue.

**moniker** · 08-12-09, 10:34 AM

The only problem i have had with this book is the limits, and the fact they link accounts to one address. So if I get a max bet on manchester united (usually around 10 bucks), my flatmate can't have a bet at all because i have taken the max per household. Really sad times when a book has to lump everyone together like that, like we crap out of the same ass or something.

**jjgold** · 08-12-09, 10:52 AM

I still think they are a solid B book. I wish they were still around for USA players.

**flyingillini** · 08-12-09, 10:53 AM

Used them a long way back, had no problems with them... Hope it gets straightened out.

**TheBeautifulGame** · 08-12-09, 10:56 AM

Originally posted by moniker

The only problem i have had with this book is the limits, and the fact they link accounts to one address. So if I get a max bet on manchester united (usually around 10 bucks), my flatmate can't have a bet at all because i have taken the max per household. Really sad times when a book has to lump everyone together like that, like we crap out of the same ass or something.

I didn't know they did that at all. Thats a bit stupid and loses them a lot of business.

**GoonersGuide** · 08-12-09, 06:04 PM

The old - "flatmate's account" eh? And your girlfriend too?
The cat likes an account for a Saturday football bet too I suppose.
(Although she's rubbish and always takes Liverpool)

Bet365 offer GBP 100 to new account holders - because they're a recreational book - and not surprisingly they've found that the vast majority of account holders with the same address are in fact the same person. Shock! Horror!

I'm sure that your "flatmate" could get an account if he waived the joining bonus - but suddenly there wouldn't be much interest?

----------------------------------------

Anyway, I'm pleased to hear that SBR and Bet365 are talking now - and I won't be surprised when there is a correct resolution either.

Bet365 are a quality book for the casual punter.

**Toit** · 08-12-09, 08:14 PM

Originally posted by GoonersGuide

I'm sure that your "flatmate" could get an account if he waived the joining bonus - but suddenly there wouldn't be much interest?

I think there would be a huge interest to be honest, arbers would love to join again and again and again.

**Shortstop** · 08-12-09, 09:44 PM

TBG, did Ireland win for you today?

**Barbarian** · 08-12-09, 11:14 PM

Guys, do not be silly. I am pretty sure livebetting with bet365 has a lot of common with scam-like activity from bettors. And some action must be taken by a book. Some books even have rules stating if a player tries to hit bad line his funds might be seized.
There are a few people who bet on their opinion (i.e. recreational) and much a lot who are trying to scam a book looking for discrepances, freezed lines, post-posting etc. We try to scam a book, book tries to scam us. IT IS A LEGAL WAR.
You might have a shot at a book, book in it's turn might have a shot at you BUT sometimes an atomic bomb is incoming.
Here is the case.

**20Four7** · 08-12-09, 11:52 PM

I got into bet 3.65 when they were bowmans.... then I never had an issue..... once bowmans and them merged I was gone within a year. they paid me out but accused me of not being a recreational player and a bonus abuser..... the bonus abuser is funny cuz they have to OFFER you a bonus.... they don't have standard bonus's. Mind you I hit them hard on stuff like tour de france and euro hockey so who knows what the real reason is. I can still bet but I think it's $10 US max

**Justin7** · 08-13-09, 01:41 PM

A quick update... Bet365 is now discussing some aspects of the dispute. It is tricky due to the data protection act, so we're working together to comply with it, and resolve the factual disputes. It is not as slam dunk as it was earlier. I'll know more after I review the evidence they submitted.

**aca** · 08-13-09, 02:02 PM

No surprise. 365 are old ****s!

**TheBeautifulGame** · 08-13-09, 03:08 PM

Originally posted by Shortstop

TBG, did Ireland win for you today?

Unfortunately not Shortstop. It was a friendly game and we lost 3-0

. Luckily because it was a friendly, I kept stakes pretty low. A token bet if you like whilst I was watching the game.

Absolutely cracking 3rd goal the aussies scored. A defender, can't remember his name. Yards out, top left corner. Stunner. It's a friendly so you have to hand it to them. Credit where credit is due and all that.

**TheBeautifulGame** · 08-13-09, 03:10 PM

Looks like the player MAY have been twisting the truth a little according to the latest SBR update:

"Bet365 has responded to SBR stating that this player's wager was not changed. Bet365 has provided evidence on its behalf suggesting the player has doctored the image to support his claim. Bet365 has also agreed to revisit confirmed cases of altered in-game betting. SBR will report on the result of Bet365 reviewing these bets and will reevaluate Bet365's rating at that time."

**Teddy_KGB** · 08-13-09, 05:36 PM

What an asshole, did he think seriously that if he photoshops a screenshot, the bookie will pay him?