DO NOT PLAY AT MY BOOKIE *** refusal of 9k payout and horrible customer service****

[serge808]

This is the email sent to me from my bookie:

((Your recent payout request was declined, as our Risk Management
team would like to speak to you regarding your current wagering habits. Please
contact them at 1-844-866-BETS(2387) and ask to speak to a Lines Manager. Once
you have spoken to them, they will inform you of the required steps needed to
receive your payment. ))


Over the last 7 days I have now made that call every single day and every single time I call I am told a different excuse by one of their customer service representatives with a promise that a lines manager will call me back asap. still no call

not sure what else to do at this point. hopefully this will get the attention of someone who can help.

open to suggestions if anyone has any questions or ideas

thx S

[unlearn]

Shit book. No clue why people continue to play there

[Optional]

You'll probably just have to keep trying.

But you're welcome to send in a sportsbook complaint form and we can try asking for a managers help if needed.

[PD77]

MYBOOKIE racking up the no pays quickly. Butch chewing them up and spitting them out. What a shit book.

[arie1985]

Shit book. No clue why people continue to play there

this.

[dcouture1990]

Any progress? I had a similar issue. They said they’re resolving it but no withdrawal has been approved yet.

[serge808]

absolutely nothing. i will call again today and most likely speak to another customer service rep that will feed me a new lie.

[serge808]

complaint has been sent
thanks

[Ksherm]

They are crooks!

[dcouture1990]

If you end up dealing with Butch... good luck or don’t even bother. I suggest speaking with David Strauss if they let you. He helped me. He was respectful and discussed in detail the concerns they had. They were holding my account for over $22K and Butch refused to tell me why until about 2 weeks later. I just got a withdrawal authorized today and my account is active. Dealing with butch there was an absolute nightmare.

[serge808]

were the "concerns" in regard to your "betting habits" they seem to be displeased with me about.

[legit2quit]

I found this thread and wanted to report that OP's situation sounds a lot like mine.

I received a text message in response to my payout request: "Your recent payout request was declined, as our Risk Management team would like to speak to you regarding your current wagering habits."

I called a few times and the manager was busy each time. They said they would call me back and I didn't have to keep calling but that was several days ago and no calls. Unlike OP I haven't been following up with calls each day but I'm going to try again after work.

During one of my calls, the agent told me that there was a note on my account and that the payout was rejected because of their "50/50 policy". This is puzzling because I read about that on Reddit many months ago and have carefully tracked all of my wagers to make sure I was in compliance so there wouldn't be any trouble. I'm hoping this is just a misunderstanding and that I'll be able to talk to them soon and iron things out.

[Fitz030808]

All advertising dollars....this place seems like the worst. First of all, why the hell is there a “50/50” rule? Secondly, its a little worrisome this many people are coming forward about being paid. Only a small percentage of folks are lucky enough to come across this form. I understand SBR can only do so much, but possibly a call to upper management to discuss all the payout issues? Something is clearly going on.

[baseballstud]

What is the 50-50 rule?

[PD77]

What is the 50-50 rule?

see post 47 in this thread. https://www.sportsbookreview.com/for...stage-22k.html

[BigJay]

were the "concerns" in regard to your "betting habits" they seem to be displeased with me about.

You won. Not looked upon very favorably at MyBookie.

[fastlane]

Any updates?

I just requested a WD so hopefully everything goes smoothly.

[legit2quit]

I found this thread and wanted to report that OP's situation sounds a lot like mine.

I received a text message in response to my payout request: "Your recent payout request was declined, as our Risk Management team would like to speak to you regarding your current wagering habits."

I called a few times and the manager was busy each time. They said they would call me back and I didn't have to keep calling but that was several days ago and no calls. Unlike OP I haven't been following up with calls each day but I'm going to try again after work.

During one of my calls, the agent told me that there was a note on my account and that the payout was rejected because of their "50/50 policy". This is puzzling because I read about that on Reddit many months ago and have carefully tracked all of my wagers to make sure I was in compliance so there wouldn't be any trouble. I'm hoping this is just a misunderstanding and that I'll be able to talk to them soon and iron things out.

I called a couple days ago and got the same response. Manager busy, will call you back. No calls yet. We're approaching a week now.

[BigJay]

They don’t seem to be paying anyone at this point.

Full-Fledged no-pay book. Or close enough to have them rated F at SBR.

Any higher rating, especially how we know they can basically keep customers in purgatory forever with their silly 50/50 rule, as well as all the no pays is deceptive.

The fact that they are rated C+ at SBR is asinine.

MyBookie is absolutely an F book and should be downgraded severely. Anything less is misleading customers.

[KS1986]

Where are you getting this info that they aren't paying anyone? I got a payout last week.

They don’t seem to be paying anyone at this point.

Full-Fledged no-pay book. Or close enough to have them rated F at SBR.

Any higher rating, especially how we know they can basically keep customers in purgatory forever with their silly 50/50 rule, as well as all the no pays is deceptive.

The fact that they are rated C+ at SBR is asinine.

MyBookie is absolutely an F book and should be downgraded severely. Anything less is misleading customers.

[Crusherrr]

They don’t seem to be paying anyone at this point.

Full-Fledged no-pay book. Or close enough to have them rated F at SBR.

Any higher rating, especially how we know they can basically keep customers in purgatory forever with their silly 50/50 rule, as well as all the no pays is deceptive.

The fact that they are rated C+ at SBR is asinine.

MyBookie is absolutely an F book and should be downgraded severely. Anything less is misleading customers.

There have been quite a few MyBookie and Xbet payouts reported. MyBookie should probably get a downgrade but I wouldn't say they are a full fledged no pay book. I got paid there last week I think it was. They are more of a hassle than a scam book. But it's definitely concerning the recent posts on here. Definitely not a book I'd suggest most people play at.

[BigJay]

They are more of a hassle than a scam book. But it's definitely concerning the recent posts on here. Definitely not a book I'd suggest most people play at.

You're fortunate you got paid. Many on here who have been scammed and no-payed by MyBookie would probably agree it’s a scam book.

[pologq]

they need the money to constantly send letters and that nifty football guide in august, reminds be of Betus.com.pa back in the day

[Foosball Champ]

you might get paid eventually. they are probably out of money at this point.

[DontTailMe]

They don’t seem to be paying anyone at this point.

Full-Fledged no-pay book. Or close enough to have them rated F at SBR.

Any higher rating, especially how we know they can basically keep customers in purgatory forever with their silly 50/50 rule, as well as all the no pays is deceptive.

The fact that they are rated C+ at SBR is asinine.

MyBookie is absolutely an F book and should be downgraded severely. Anything less is misleading customers.

I agree that the recent influx of reports is concerning. But you cannot say they aren't paying anyone. i received 4 payouts in the last week.

[Craig22]

I agree that the recent influx of reports is concerning. But you cannot say they aren't paying anyone. i received 4 payouts in the last week.

They prob had money last week...

[Ant23]

They seem to be BROKE......When will y'all learn not to risk $$$ with any book not rated A+? I mean it's hard enough to make $$$ doing this so when y'all play with S### books the odds get worse!!! WAKE UP and leave the S### books alone and they will eventually disappear

[Frank]

Worst book on the planet not rated F.

Read about how they stole from me here:

https://www.sportsbookreview.com/forum/nominated-posts/3573308-mybookie-experience-warning.html

[serge808]

I called a couple days ago and got the same response. Manager busy, will call you back. No calls yet. We're approaching a week now.

I have been contacted by a line manager and my withdrawal is pending. They are slow but I assume you will be contacted eventually. I did not have to deal with this butch character so lucky me I guess. It looks like im going to get paid. I will update shortly

S

[DontTailMe]

I have been contacted by a line manager and my withdrawal is pending. They are slow but I assume you will be contacted eventually. I did not have to deal with this butch character so lucky me I guess. It looks like im going to get paid. I will update shortly

S

So what happened? What were these "current wagering habits" their Risk Management wanted to talk to you about? Or did they say "nevermind" and let you request your payout?

[serge808]

So what happened? What were these "current wagering habits" their Risk Management wanted to talk to you about? Or did they say "nevermind" and let you request your payout?

so I spoke to david straus he basically cited his 50/50 rule and told me that my live to pre-game ratio was close enough he was going to allow me to make a withdrawal. I am currently locked out of live betting until I even out my live to pre-game ratio

bottom line for me I guess is that I got paid while others have not been so fortunate.

[BigJay]

so I spoke to david straus he basically cited his 50/50 rule and told me that my live to pre-game ratio was close enough he was going to allow me to make a withdrawal. I am currently locked out of live betting until I even out my live to pre-game ratio

bottom line for me I guess is that I got paid while others have not been so fortunate.

If the money’s not in your wallet yet, then you haven’t been paid.

Also speaks to what everyone already knows, their notorious 50/50 rule is just a BS excuse not to pay a majority that are due for a payout. If it was a legit rule, no one would say, well you’re close enough, we’ll allow a cash out now pal.

[DontTailMe]

so I spoke to david straus he basically cited his 50/50 rule and told me that my live to pre-game ratio was close enough he was going to allow me to make a withdrawal. I am currently locked out of live betting until I even out my live to pre-game ratio

bottom line for me I guess is that I got paid while others have not been so fortunate.

I would be shocked if this were true. They say that to you in conversation in order to avoid confrontation but never give it back. But the truth is they took live betting away from you because you were proving to be too profitable in that area. If it were truly just about the 50/50, then there's no reason to block live betting. You withdraw again in the future unless your betting amounts are balanced out anyways, so there's no point.

I might be wrong here, but I do not expect that you'll be getting those live betting privileges back again.

[Makto25]

I am getting the same treatment from these clowns. They locked me out of my account two weeks ago and have side stepped all of my calls. I filed a complaint and so far have heard nothing from SBR

[Optional]

I am getting the same treatment from these clowns. They locked me out of my account two weeks ago and have side stepped all of my calls. I filed a complaint and so far have heard nothing from SBR

Please check your PM inbox Makto25.