Originally posted by bert38
-
Thanks for sharing your experience with us and I hope that you will be with us for a very long time, you can always count on getting good treatment here at Bet911!
Comment -
Today we have reduced juice for football -105 for all player that are on the reduced juice option...Let me know if I can be of assistance in any way...
Comment -
Carl one thing i would like to bring up please is withdrawal charges. I received a free withdrawal a little while ago it was for about $1000 this left me with just a few dollars in my account i built this up to about $50 and thought i may as well withdraw that as well with a view to returning at a later date.
I requested a withdrawal but was atonished to be told i would be charged $15 for a $50 withdrawal. I challenged this as i thought it was in fact a typo and that Vanessa had missed the full stop between the 1 and 5, but was told that this was the standard fee for a withdrawal.
If that is true how have i then been charged anything up to $50 for a withdrawal and also i have had a few withdrawals for less that your limit of $1500, every single time those charges have been reduced to the amount being sent. For example i requested a withdrawal for about $800 and my wihtdrawal charge has always been relative to the amount being sent.
This will be the last time i play at Bet911 i am simply not going to play at a place that charges $15 for a $50 withdrawal that is just ridiculous.
I now have to wait just under three weeks for my free withdrawal for a small sum of $50, not impressed at all.Comment -
It is a new month and you should be able to take a free withdrawal this monday again, right?Comment -
I was told i had to wait for a month since my previous withdrawal this expires something around the 18th October.Comment -
I don't understand why you didn't withdraw your full balance in the first place when you withdrew $1k? It has never been a secret that you are only entitled to one free payout per month, so I don't see why you are complaining. I get that $50 is not a lot of money so you it wouldn't cost them much to send it, but next time maybe someone wants an additional free payout for "only" $75, and the next time $100 and so on. So i think 911 is doing the right thing here.
That said, Carl will probably be nice enough to give you a free payout.Comment -
I left a small amount in the account just to have a play around with really, i then built that up after a couple of wins to just shy of $50 and thought that i may as well withdraw that.
I completely understand that they have only one free payout a month and am certainly not arguing about that at all. My issue is that there is no way i should be charged $15 to withdraw $50. I did get them to reduce this to $10, but still $10 to withdraw $50 is just plain stupid.
The reason i won't be back is i refuse to play at a book that charges so much for such a small amount. Obviously i could have withdrawn my whole balance with the free payout but didn't.
I was going to use Bet911 for some small parlays and open parlays, if i hit one of those parlays i would withdraw the winnings if i wanted to withdraw again i would be charged $15 whatever the amount.
It is the principle of feeling like i am being ripped off that i do not like, and also the fact i was told that this was the minimum fee when in fact i have been charged far less for much more money.Comment -
MBYNWA I think you are being ridiculous... $10 fee for a payout is NOTHING... The amount of your withdrawal is irrelevant, it still costs the book money to send it. I am sure you weren't complaining if you were withdrawing $300 and the fee was $15. Not all books even offer a FREE payout each month. You should have withdrew the full balance, you were fully aware of the charges involved prior. You're lucky that they will process it for FREE in 2 weeks for a measely $50.
If I was Carl I would tell you to get lost and not welcome you back with your bashing for no good reason...Comment -
I understand that you might not want to pay the $15 for a withdrawal of $50, but you know that you have taken at least 10K out here and you have always been paid on time and you always got your free withdrawals once every 30 daysOriginally posted by mbynwa
If you don't want to play here anymore thats "your choice" sir, but please don't make it seem that its because of anything that we did. I can have that lowered to $10 but thats the best that I can do, sorry to hear that you are not happy with Bet911, could you please specify as to why? I mean you are up on us for over 8000 GBP and you have been paid, I just dont understand..... I don't think its the service , could you please inform me?
Comment -
I agree with you and I appologize if I seem unhappy with this guy, because I have given him the kind of service that everyone gets here win or lose, but I guess you can't please them all!Originally posted by themajormt
Comment -
Just so you know chopsticks the free withdrawal is once every 30 days and he just got a payout two weeks agoOriginally posted by Chopsticks anyway I did lower it to $10 and thats the best that I can do for him....
Comment -
can you please contact me with information about what you are offering? In game betting limits and what type of bonus I will post up with a couple dimes. thanksComment -
I would be glad to tell you all about it all you need to do is contact me via live chat or give me a call..Originally posted by cinpls081
Comment -
Carl, I am wondering if the 100th bet freeplay bonus is only applicable if you place 100 bets per month, or if you will get the freeplay if you spend 3 months getting to your 100th bet? I am not sure if "once a month" means that you can only get the reward once per month or if it that you have to place 100 bets in one month.
"As a registered Bet911.com Rewards Program Member you will receive a FREE-PLAY bonus for every 100 bets placed (once a month). This FREE-PLAY bonus amount is calculated based on your average bet size (Max. $250 in FREE-PLAY). To take advantage of this program you MUST contact our Customer Service Department and register your account. Time and date of your account activation into this program can be considered effective upon receiving e-mail from our Customer Service Department confirming registration."Comment -
It doesn't matter the amount of time that you take to get to the 100 wager mark chopsticks, its just that we allow it once a month, but when you are at the 100 wager mark let accounting know and they will do the math and add it to your account....Originally posted by Chopsticks
Comment -
so the books right now you can transfer to are 5 dimes and bookmaker...Comment -
Yes sir we are able to do transfers to those two books for the time being, and we are working on getting other accounts at other books as well.Originally posted by midnight777
Comment -
Today is Monday and we are giving an additional 5% on any deposit, thats on top of what you would get anyways....so its just right for Monday night football.....
Comment -
well seems like a nice book. And Cferrat seems like a nice dude XDComment -
mbynwa, imo you are totally unreasonable. It is an industry standard that books allow 1 free withdrawal per month (Pinnacle, 5dimes, the Greek etc...) and that is very reasonable ... charging $15 per any additional withdrawal is very reasonable too. Books do not do that excepting to make money out of withdrawal - this is simply to recover their processing cost... if they allowed every client to withdraw 30 times a month $50 at a time they would go out of business.Originally posted by mbynwaComment -
Thank you for your opinionOriginally posted by acarmelo1
Comment -
Thank you sir, I hope that he understands our position and it doesn't matter wherther you win or lose, thats not a factor in this, although he did beat us for over 9K, but for some people its never enough.Originally posted by UV82
Comment -
I dont think it matters whether the guy won or lost ... 1 free withdrawal per month is kind of an industry standard and the guy wants to withdraw 20 times a day he must do it at his own cost... people start becoming more economical with their withdrawal frequency when they have to pay for it. So that one complaint shouldn't phase you... be honorable and stick to industry standards and you cannot go wrong.Comment -
UV82 - The issue is not to do with cost it is the amount that i have a problem with. $15 for a $50 withdrawal is unreasonable. There is also the situation where in previous withdrawals for $200 i was charged $8, that just doesn't make sense.
No one at Bet911 can tell me why the fee is $15, nor why it was only $8 a few months back that is my issue. The fact that no one can tell me why the fees differ baffles me.
Carl - Unless you charge more for winning players that you do losing ones it shouldn't make any difference whether i am up 9k or down 9k.Comment -
mbynwa, I understand where you are coming from $15 fee to withdraw $50 is like 30% right? too expensive hey? but check Pinnacle, The Greek, 5Dimes they will charge you at least that amount to withdraw any amount beyond the 1 single free monthly withdrawal - no matter how small or big is the withdrawal... and I dont understand why you would leave the $50 in the account after winning $9000... come on... and if you left $50 and you really dont want to pay 30% on that withdrawal wait two weeks ... be reasonable man... I am the last one to defend bookmaker who are wrong but this time you are totally unreasonable.Comment -
UV82 - Please explain to me why it costs less to send $200 than it does to send $50? As i said i have no issue is playing for withdrawals in fact, i was one of the ones that paid $50 for a withdraw here before they reduced it. It is quite simple though Bet911 explains to me why it is $15 for $50 and only $8 for $200 and i will be quite happy. I spoke to Carl numerous times about this and asked him to explain the difference and he couldn't.
If i was charged the flat fee in previous times we wouldn't be having this conversation as i would be agreeing with you, but when you have paid a small fee for a larger amount it just seems weird as to why they fee would be more for a smaller amount.
I have withdrawn a few K from Pinnacle and i think i was only charged $10...i think i really can't remember.Comment -
mbymwa - it seems that you haven’t been in this game for very long and you seem to be very petty… you won $9k and you are wasting so much energy on $7.
No book is obliged to be the cheapest in every aspect or fee, but we as customers would like to know that we are not ripped off… how can we figure out if we are or aren’t overcharged ? we need to ask ourselves – is the fee is within a reasonable range of the industry standard? And in this case the answer is most definitely YES.
and just to put yr mind at rest here are copies of the industry leader’s withdrawal rules:
Pinnacle withdrawal rule:
"All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for NETELLER the fee is $18 CAD, 105 SEK, 85 DKK, ¥ 120 RMB, €12 EUR, £8 GBP or $15 USD (or the amount listed for your local currency)."
and the greek withdrawal fees are:
"Fees: Flat $15 USD charge - FREE - If the following conditions are met:- Previous deposit(s) were made through MoneyBookers
- A withdrawal of any type has not been made in the previous 14 days
- The account has been open and wagers placed each week for the last 30 days"
BetJamaica Withdrawals are eligible for one free withdrawal per month - your choice is Neteller (non-US) or FedEx. The Free monthly FedEx contents can apply to Cashiers Check, ATM non reloadable Cash Card or BetJM Transfer reloadable card. If the one free withdrawal is exceeded or the request is for less than $200 the fees will be as follows; Cashiers Check and Re-Loadable ATM Cash Cards are $35 each and NETeller request are $15.
5Dime withdrawal policy:
"Withdrawals via Moneybookers are processed free of charge once per 30 days if requested on Mondays between 9:00 AM ET and 1:00 PM ET. If you request a Moneybookers withdrawal to be free of charge, it will be processed in this time frame only.
Otherwise, withdrawals via Moneybookers will incur a $15 transaction fee and can be processed every day of the week between 9:00 AM ET and 11:00 PM ET. "
Comment -
sorry it was posted twiceComment -
Well as much energy that has gone into this issue ....I would say its not even worth it, we will always be fair and if mbymwa got a smaller fee in the past I would say it was a courtesy or a mistake ...which I can't change now...what I can do is charge him $10 for the 50 and be done with it...sound good?
Comment -
You really dont have to do that - he shouldnt have left $50 in the account in the first place and if he wants to save fee he must wait 2 weeksComment -
UV82 - Thank yo. See that's all i wanted to know was that i wasn't being ripped off, maybe you should work at Bet911 as you seem to have a clue as to what you are talking about.
When a company cannot tell you why they are charging you it makes you feel like they are just picking a number that they feel is about right.
In all of my chats all i ever wanted was someone to say what you took the time to post, so again thank you.Comment -
...and Carl (Cferrat) is an absolute gentleman offering you a $5 discount just to make you happy
Comment -
Yes you have a point and I have been more than fair with him since we started our relationship......Thanks buddy!Originally posted by UV82
Comment -
Good day to all our players here at SBR. I just wanted to take a moment to advise you all that today we are giving -105 juice on all straight wagers you place on Football spread or total.
Comment -
And.........today we have the six-pack that our players enjoy so much, especially our European customers who love soccer....so take advantag of this today.....
Comment
