I spoke to Sarah(CS) and Andrew(Manager). I couldn't copy and paste the last 20 line of our conversation where Andrew was very rude because of my insufficient computer memory.
Please wait for a site operator to respond.
You are now chatting with 'Sarah'
Sarah: Thank you for contacting customer service. Before you go, don't forget to ask me how Referring a Friend can get you a trip for two to NCAA’s Final Four! What can I do for you today?
BM211979: i'm having a problem loggin on to my account
BM211979: can you check what the problem is
Sarah: May I have your password please?
BM211979:XXXXXX
Sarah: Let me check that for you, one moment please
Sarah: Sir, your account has been block due to suspicious plays on the poker. To unblock your account, we would require a official picture ID and a prove of your deposits, example: copy of your bank statement or so
BM211979: what are you guys talking about. I havent paly poker for a while
BM211979: why would you need a copy of my bank statement
BM211979: are you guys serious? suspicous play for what?
BM211979: I will report this to all the forums.
BM211979: tell me why swould you need a copy of my bank statement.
BM211979: this is invasion of privacy
Sarah: That would be just fine, we have enough reasons to believe you are attempting fraudulent transactions. In order to prove your self right, we will require this information.
Sarah:
BM211979: fraud for what?
BM211979: are u guys kidding me?
BM211979: can you be more specific. fraud of what?
BM211979: i havent been winning
BM211979: i'm freakin loosing and i'm being accused of fraud
Sarah: The bank statment is, as I mentioned before, to prove that your deposits into neteller are legitimate.
Sarah:
BM211979: any deposits from neteller is legitimate. Why don't you just ask me when did I make my deposit
BM211979: what does a bank statement has to do with neteller
BM211979: listen if you don't unlock my account and release my money. i will make sure this will hit the wire and you guys will loose a lot of customers. i have done nothing wrong
BM211979: show me a proof that I commited fraud
BM211979: this is just a tactic of a scam website who wants to steal private info
Sarah: Sir, if your require further information, you can call our toll free number: 1-800-644-6405 and request to talk to a supervisor, but just to let you know, until we don't have this information on file, your account WON'T BE UNBLOCKED
BM211979: fine... i will make sure u loose a lot of customers. I will post this to all the forums right now.
BM211979: and make complaints to all watchdgs
Sarah: May I help you with anything else?
BM211979: yes. tell me exactly why do u need my bank statment.
BM211979: i did my transaction with neteller
BM211979: the transaction wont show on my bank statement.
Sarah: Sir, you would like to call for further information
BM211979: i don't want to call. i want everyting to be recorded on this message. tell me why do u need my bank statement
Sarah: The bank statment is, as I mentioned before, to prove that your deposits into neteller are legitimate.
Sarah:
BM211979: I don't do my transactions on my bank statement. I do it on my neteller account. The transaction will not show on my bank statement.
BM211979: Do you have aneteller account
Sarah: Yes sir, but how did you make your deposit into your neteller account....
BM211979: Do you even know how neteller works
BM211979: I made a transfer 2 years ago
BM211979: I have a neteller debit card
BM211979: since two years i have not used my bank to transfer to neteller
BM211979: to do transaction with neteller. Let me ask you this. Do you have a neteller
BM211979: Do you know how neteller works
Sarah: Well, then send us a statement of Neteller...
Sarah: Yes sir, I do know how Neteller works
BM211979: ok.. so when you make a transaction wil it show on your bank statement
BM211979: ok can you hold. i will cut and paste my neteller statement right now
Sarah: I will transfer you to my supervisor, one moment
Please wait while I transfer the chat to 'Andrew'.
You are now chatting with 'Andrew'
Andrew: Mr. XXXXXXX
Andrew: My name is Andrew as you can see
BM211979: Yes. Why are you guys accusing me of fraud
BM211979: what did i do
Andrew: Your account is been blocked at the time as we believe you have been doing fraudulent transactions
BM211979: all i did is place a bet on sportsbook and play a little poker like 2 weeks ago
Andrew: if you do not send the information required your account will keep been closed!
BM211979: and I'm losing. i have not won. how can that be a fraud
Andrew: If you wish to go to the forums you are more than welcome
Andrew: but I strongly suggest that if you want your account to be re open the you should cooperate with us
BM211979: I will never play here again
Andrew: That is fine too
Andrew: But you will have to send this information
BM211979: This is the worst Ive ever encaountered. I'm losing and im being accused of fraud
Andrew: So you do not want to cooperate??
BM211979: I have experience with a scam book before. They ask for my id and bank statement and then they steal my money
Andrew: I apologize about that, but we are not that sportsbook you are claiming!
BM211979: there is no way I'm going to give my bank statement. I have more money on my bank than what I have with yours
BM211979: I will not risk my money on my bank account
Andrew: if you need further information about us, then I strongly suggest you go to the SBR or directly to the OSGA and ask about us or any other sportsbook
Andrew: That is fine.
Andrew: But your account will remain closed!
BM211979: You were just downgraded from SBR
Andrew: I understand this
BM211979: and you were on a newswire
Andrew: But this is not the issue over here
BM211979: about bad promotions
Andrew: but your account
BM211979: Thats why I dont trsut my personal info with your books
BM211979: I have done nothing wrong
BM211979: send me proof
Andrew: Mr. XXXXXX, apologies, but we are not discussing about betmaker over here but your account
BM211979: this is betmaker right
BM211979: well this one will hit another bad complaints about your company
BM211979: tell me what i have done wrong
---- End of conversion Andrew just terminated our conversation purposely ---
I don't trust this sportsbook with my personal info. I ask them for proof of fraud they don't even know what fraud I committed.
Withdraw your money here because you don't want to be the next victim. You don't want to wake up and experience.
Please wait for a site operator to respond.
You are now chatting with 'Sarah'
Sarah: Thank you for contacting customer service. Before you go, don't forget to ask me how Referring a Friend can get you a trip for two to NCAA’s Final Four! What can I do for you today?
BM211979: i'm having a problem loggin on to my account
BM211979: can you check what the problem is
Sarah: May I have your password please?
BM211979:XXXXXX
Sarah: Let me check that for you, one moment please
Sarah: Sir, your account has been block due to suspicious plays on the poker. To unblock your account, we would require a official picture ID and a prove of your deposits, example: copy of your bank statement or so
BM211979: what are you guys talking about. I havent paly poker for a while
BM211979: why would you need a copy of my bank statement
BM211979: are you guys serious? suspicous play for what?
BM211979: I will report this to all the forums.
BM211979: tell me why swould you need a copy of my bank statement.
BM211979: this is invasion of privacy
Sarah: That would be just fine, we have enough reasons to believe you are attempting fraudulent transactions. In order to prove your self right, we will require this information.
Sarah:
BM211979: fraud for what?
BM211979: are u guys kidding me?
BM211979: can you be more specific. fraud of what?
BM211979: i havent been winning
BM211979: i'm freakin loosing and i'm being accused of fraud
Sarah: The bank statment is, as I mentioned before, to prove that your deposits into neteller are legitimate.
Sarah:
BM211979: any deposits from neteller is legitimate. Why don't you just ask me when did I make my deposit
BM211979: what does a bank statement has to do with neteller
BM211979: listen if you don't unlock my account and release my money. i will make sure this will hit the wire and you guys will loose a lot of customers. i have done nothing wrong
BM211979: show me a proof that I commited fraud
BM211979: this is just a tactic of a scam website who wants to steal private info
Sarah: Sir, if your require further information, you can call our toll free number: 1-800-644-6405 and request to talk to a supervisor, but just to let you know, until we don't have this information on file, your account WON'T BE UNBLOCKED
BM211979: fine... i will make sure u loose a lot of customers. I will post this to all the forums right now.
BM211979: and make complaints to all watchdgs
Sarah: May I help you with anything else?
BM211979: yes. tell me exactly why do u need my bank statment.
BM211979: i did my transaction with neteller
BM211979: the transaction wont show on my bank statement.
Sarah: Sir, you would like to call for further information
BM211979: i don't want to call. i want everyting to be recorded on this message. tell me why do u need my bank statement
Sarah: The bank statment is, as I mentioned before, to prove that your deposits into neteller are legitimate.
Sarah:
BM211979: I don't do my transactions on my bank statement. I do it on my neteller account. The transaction will not show on my bank statement.
BM211979: Do you have aneteller account
Sarah: Yes sir, but how did you make your deposit into your neteller account....
BM211979: Do you even know how neteller works
BM211979: I made a transfer 2 years ago
BM211979: I have a neteller debit card
BM211979: since two years i have not used my bank to transfer to neteller
BM211979: to do transaction with neteller. Let me ask you this. Do you have a neteller
BM211979: Do you know how neteller works
Sarah: Well, then send us a statement of Neteller...
Sarah: Yes sir, I do know how Neteller works
BM211979: ok.. so when you make a transaction wil it show on your bank statement
BM211979: ok can you hold. i will cut and paste my neteller statement right now
Sarah: I will transfer you to my supervisor, one moment
Please wait while I transfer the chat to 'Andrew'.
You are now chatting with 'Andrew'
Andrew: Mr. XXXXXXX
Andrew: My name is Andrew as you can see
BM211979: Yes. Why are you guys accusing me of fraud
BM211979: what did i do
Andrew: Your account is been blocked at the time as we believe you have been doing fraudulent transactions
BM211979: all i did is place a bet on sportsbook and play a little poker like 2 weeks ago
Andrew: if you do not send the information required your account will keep been closed!
BM211979: and I'm losing. i have not won. how can that be a fraud
Andrew: If you wish to go to the forums you are more than welcome
Andrew: but I strongly suggest that if you want your account to be re open the you should cooperate with us
BM211979: I will never play here again
Andrew: That is fine too
Andrew: But you will have to send this information
BM211979: This is the worst Ive ever encaountered. I'm losing and im being accused of fraud
Andrew: So you do not want to cooperate??
BM211979: I have experience with a scam book before. They ask for my id and bank statement and then they steal my money
Andrew: I apologize about that, but we are not that sportsbook you are claiming!
BM211979: there is no way I'm going to give my bank statement. I have more money on my bank than what I have with yours
BM211979: I will not risk my money on my bank account
Andrew: if you need further information about us, then I strongly suggest you go to the SBR or directly to the OSGA and ask about us or any other sportsbook
Andrew: That is fine.
Andrew: But your account will remain closed!
BM211979: You were just downgraded from SBR
Andrew: I understand this
BM211979: and you were on a newswire
Andrew: But this is not the issue over here
BM211979: about bad promotions
Andrew: but your account
BM211979: Thats why I dont trsut my personal info with your books
BM211979: I have done nothing wrong
BM211979: send me proof
Andrew: Mr. XXXXXX, apologies, but we are not discussing about betmaker over here but your account
BM211979: this is betmaker right
BM211979: well this one will hit another bad complaints about your company
BM211979: tell me what i have done wrong
---- End of conversion Andrew just terminated our conversation purposely ---
I don't trust this sportsbook with my personal info. I ask them for proof of fraud they don't even know what fraud I committed.
Withdraw your money here because you don't want to be the next victim. You don't want to wake up and experience.