Duplicate ghost wagers were identified myself and supervisor Fredrick going through a couple of days were my figure was off my thousands. During this time
I was wagering between $50-240k per day. These wagers were logged 2-6x times within seconds of one another. This was a result of receiving error messages - ie line changed and no confirmation of wager going through, wager couldn’t be placed due to another instance of it being opened etc. however after receiving these messages the wagers were going through and as a result were placed multiple times.
Email sent to mgmt:
Betonline mgmt already said the will not do anything additional.
I received confirmation from my VIP Host, Denzel Thomas, over the weekend that BetOnline is unwilling to take any further action regarding the duplicate live wagers or provide any incentive consideration on January crypto deposits.
Before I escalate this matter externally, I want to clearly summarize the facts in one consolidated communication.
Time Period: 12/15/2025 – 1/31/2026
Management previously proposed a 50/50 split on duplicate wagers. However, that split did not occur based on the actual breakdown of the duplicated activity as seen above and broken down in the attached spreadsheet.
Below is the aggregated data, which I have compiled across multiple email threads and supervisor conversations:
Duplicates (2x) – $45,696.00
50% Allocation
User: $22,848.00
BetOnline: $22,848.00
Wagers 3x Duplicates – $14,977.50
67% User / 33% BetOnline
User: $9,975.02
BetOnline: $4,942.58
Wagers 4x Duplicates – $8,380.00
75% User / 25% BetOnline
User: $6,285.00
BetOnline: $2,095.00
Wagers 6x Duplicates – $1,875.00
80% User / 20% BetOnline
User: $1,500.00
BetOnline: $375.00
Total Duplicates: $70,928.50
User Portion: $40,608.02
BetOnline Portion: $30,260.58
A true 50/50 split would total $35,464.25 each and a proportionate breakdown would have been $40,608.02. That is a difference of $15,549.25 assuming a 50/50 split or $20,693.02 applying for a prorated breakdown based on duplicate allocation.
I wasn't trying to make a huge deal and was very flexible by accepting a 50/50 split, but the fact of the matter is I was not provided a 50/50 split as clearly show by the data provided. The difference between what was proposed and what was effectively applied is significant. The platform-generated duplication issue disproportionately impacted me, and the resolution does not reflect the originally communicated framework.
I recognize there were several one-off conversations across multiple supervisors. However, I have now consolidated all data into one transparent summary. The numbers are clear and I've attached a spreadsheet which provides every duplicate wager your platform made between Dec 15th , 2025, and January 31, 2026, each credit that was applied to my account as well as my deposit history.
This situation is not equitable. I am confident that a neutral third-party mediator or industry watchdog would reach the same conclusion.
I am asking one final time for BetOnline to revisit this and make the 50/50 resolution whole.
If I do not receive a substantive response by Wednesday, February 18th at 5:00 PM, I will proceed with escalating this matter to appropriate third-party watchdog communities and editors for independent review.
I would strongly prefer to resolve this directly and professionally.
I was wagering between $50-240k per day. These wagers were logged 2-6x times within seconds of one another. This was a result of receiving error messages - ie line changed and no confirmation of wager going through, wager couldn’t be placed due to another instance of it being opened etc. however after receiving these messages the wagers were going through and as a result were placed multiple times.
Email sent to mgmt:
Betonline mgmt already said the will not do anything additional.
I received confirmation from my VIP Host, Denzel Thomas, over the weekend that BetOnline is unwilling to take any further action regarding the duplicate live wagers or provide any incentive consideration on January crypto deposits.
Before I escalate this matter externally, I want to clearly summarize the facts in one consolidated communication.
- Total Deposits (Life-to-date): $230,265
- Credits Issued by BetOnline (Jan duplicates): $19,915
Time Period: 12/15/2025 – 1/31/2026
Management previously proposed a 50/50 split on duplicate wagers. However, that split did not occur based on the actual breakdown of the duplicated activity as seen above and broken down in the attached spreadsheet.
Below is the aggregated data, which I have compiled across multiple email threads and supervisor conversations:
Duplicates (2x) – $45,696.00
50% Allocation
User: $22,848.00
BetOnline: $22,848.00
Wagers 3x Duplicates – $14,977.50
67% User / 33% BetOnline
User: $9,975.02
BetOnline: $4,942.58
Wagers 4x Duplicates – $8,380.00
75% User / 25% BetOnline
User: $6,285.00
BetOnline: $2,095.00
Wagers 6x Duplicates – $1,875.00
80% User / 20% BetOnline
User: $1,500.00
BetOnline: $375.00
Total Duplicates: $70,928.50
User Portion: $40,608.02
BetOnline Portion: $30,260.58
A true 50/50 split would total $35,464.25 each and a proportionate breakdown would have been $40,608.02. That is a difference of $15,549.25 assuming a 50/50 split or $20,693.02 applying for a prorated breakdown based on duplicate allocation.
I wasn't trying to make a huge deal and was very flexible by accepting a 50/50 split, but the fact of the matter is I was not provided a 50/50 split as clearly show by the data provided. The difference between what was proposed and what was effectively applied is significant. The platform-generated duplication issue disproportionately impacted me, and the resolution does not reflect the originally communicated framework.
I recognize there were several one-off conversations across multiple supervisors. However, I have now consolidated all data into one transparent summary. The numbers are clear and I've attached a spreadsheet which provides every duplicate wager your platform made between Dec 15th , 2025, and January 31, 2026, each credit that was applied to my account as well as my deposit history.
This situation is not equitable. I am confident that a neutral third-party mediator or industry watchdog would reach the same conclusion.
I am asking one final time for BetOnline to revisit this and make the 50/50 resolution whole.
If I do not receive a substantive response by Wednesday, February 18th at 5:00 PM, I will proceed with escalating this matter to appropriate third-party watchdog communities and editors for independent review.
I would strongly prefer to resolve this directly and professionally.