Any non-US and non-Canada players been paid via this $2500 check method yet? I am still waiting for multiple checks, any feedback appreciated.
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Sam Molloy: Unfortunately DHL can only send withdrawals to US addresses, if you cannot supply an alternative US address. I would recommend that you either cancel the funds and have them returned to your account or hold out for an alternative withdrawal option as we hope to have ACH available again soon
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Absolutely no hope of getting the funds then, anyone got any suggestions?Comment -
What really gets me, is that all of the cs people are pathological liars. I wnated them to explain to me why they kept telling me that the check was in the mail, if the check was never sent. FOr over a month now, they kept insisting that the processor sent the funds. SO when I asked why they were telling me for the past month that the check was sent, they backtracked and try to preten that they never said the check was mailed. RIcky, tried to claim that all I was ever told was that the funds were sent to the processor, and that the processor would be sending the funds.
Hello, my name is Ricky Hudson. How may I help you today?
marc: Ricky, i see that my $5400 was put back into my account. does that mean that you guys are fnally admitting that the funds were never sent
Ricky Hudson: I'm sorry for the delay. I'll be right with you.
Ricky Hudson: You wanted a check sent by dhl, we can only send amounts for 2500 or less, your withdrawal was for 5400, you must re withdraw them in 2500 amounts
marc: what about getting a bonus
marc: can i get some acknowledgement that the processor never mailed the heck, despite all the assurances that the check was sent
marc: i've been saying for a month that the check was never sent. it would be nice for someone to acknowledge that i was right
Ricky Hudson: Once again, I apologize for the delay. I will be with you in a moment.
Ricky Hudson: Thank you for waiting. I will be right with you.
Ricky Hudson: It was sent to the processor but they in turn did not send it out
marc: but why did you guys tell me for the past month that it was sent
marc: i told you guys dozens of times that it wasn't sent
marc: everyone kept assuring me it was
marc: that's what i'm upset about
marc: why were you colleagues insisting the funds were sent by the processor when there weren't
marc: why didn't anyone believe me when i repeatedly said the money was never mailed
marc: first you said the check was mailed by the processor on may4th, then you said it was mailed by the processor on may 15th, then you said it was mailed by the processor o may 16th
marc: now a month later you guys are admitting it wasn't sent
marc: I think I deserve an explanation as to why I was being told for over a month taht the check was in the mail, when it never was
Ricky Hudson: Once again, I apologize for the delay. I will be with you in a moment.
Ricky Hudson: Thank you for waiting. I will be right with you.
Ricky Hudson: I'm sorry for the delay. I'll be right with you.
Ricky Hudson: I'm sorry for the delay. I'll be right with you.
Ricky Hudson: It was sent, We are given a timeframe of when it goes to the process and when you will receive it, it went to the processor, just never went from there, Marc., I would be very annoyed also, apologies
marc: no. the processor never sent it. but you colleagues over and over again insisted that they had confirmation that the processor mailed the check. That’s why i am upset
marc: if all i had been told was that the request was submitted to the processor, I wouldn't be upset
marc: but that wasn't was i was told. I was told over and over again that your processor sent the funds
marc: in fact up until today i had been told i'd likely need to wait 2-6 weeks for you guys to do a trace on the funds
marc: check the chat transcripts
Ricky Hudson: What I said was was sent it to the processor asa above, they in turn did not send it to you
marc: I kept saying there was no way the funds were sent, and i was constantly being told that they were but it cold take up to 20 business days to recieve it since it was going out by regular mail
marc: but why was i told over an over again by your colleagues that they had confirmation that your processor sent the funds
marc: Cory Robertson: This check was sent by the processor on 5.15 via regular mail - The funds were sent via regular mail - please allow such checks to take 7-10 working days to arrive.
marc: that was on june 1st
Ricky Hudson: We had confirmation that it was sent to the processor not that they had sent it
marc: Cory Robertson: I am telling you as a rep of this company Cory Robertson: not as a freind or other customer Cory Robertson: or as the processor Cory Robertson: but as a rep looking at your account Cory Robertson: your funds were issued to you to the address on file via regular mail check on the 15th
marc: Ricky, there is no denying tat i was told repeatedly that your processor mailed the funds
marc: here is from sam molloy
marc: Sam Molloy: It was initially thought to be sent on the 15th however further delays pushed that back marc: so when do you think it was sent Sam Molloy: We have no specific date as yet however it was sent in the last few days
marc: Eamonn Brown: It was processed by the processor on the 4th.
Ricky Hudson: Thank you for waiting. I will be right with you.
Ricky Hudson: What is it you are looking for Marc?
marc: i want some acknowledgement that for all the assurances and confirmations i was given, no one ever really got confirmation from the processor that the funds were sent
marc: I want someone to admit that if your withdrawals department had just called your processor a month a go, like me and a bunch of your other customers beeged for, this matter could have been resolved
marc: I want a real apology
Ricky Hudson: Sincere apologies on the mis information you were given, this is on behalf on all of us here at sports.
marc: no offense, but that really doesn't cut it
marc: what about a bonus
marc: i had been told over and over agian, that i could request a bonus for all my trouble
Ricky Hudson: Once again, I apologize for the delay. I will be with you in a moment.
Ricky Hudson: No problem, I will request one for you now
marc: thanks. i'm quite certain it will be denied
marc: if i request a withdrawal, where in the queue will i be
marc: and if i have to make 3 withdrawals, will there be any charge
Ricky Hudson: No fees at the present time
marc: ok. thanks
marc: but will i be placed at the front of the queue
Ricky Hudson: No, unfortunately not but I will flag it as priority for all the troubleComment -
Thanks Marc, I can't do a **********. Funds were deposited via neteller and as far as I am concerned could be returned there, TONS of US sites still allow neteller for their non US/canadian customers.
At the moment, basically, I can't get the funds. Its a large amount and is the second time this year I have been stiffed.
How would anyone recommend I proceed?Comment -
I am pushing for them to let us open an account with Linesmaker.co.uk and then transfer our money across. This way we can use Neteller to get our money. I don't think they will go for it but we have no other options available to us.Comment -
Do any of the administrators think my plan above has any merit. Are they the same company or not? This would be the perfect way for them to clear all their non US players from their books. At least us players who win.Comment -
But the site is exactly the same and it has a link up the top to Linesmaker.comComment -
It just looks more geared to the international market.Comment -
Maybe Sportingbet still owns them?Comment -
Linesmaker is an independantly owned company. They pay Jazatte to manage their US facing book. Looks like they pay someone else to manage thier international facing book. If you hvae an account at linesmaker.com, you should be able to send an email to mike@linesmaker.com and ask if he could move your funds over to linesmaker.co.uk. But I doubt you could go from sportsbook.com to linesmaker.co.uk. WHat you mightbe able to do is go from sportsbook.com to linesmaker.com to linesmaker.co.uk
If paying all their cusotmers had ever been a major concern, they would have gotten a seprate processor just to handle thier international clients a long time ago.Comment -
I do have my account with Linesmaker.com so I am half way there but still think it will be a stretch to convince them.Comment -
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checked on live help for payout update today. I requested a check on 5/31 and today was told it was still in the queue and not yet sent to the processor. Of course they apologized for the delay.Comment -
Yeah I have a withdrawal from 5/28 that has yet to be sent too. You'll probably get yours before I get mine though. That seems to be the way they work.Comment -
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I'm losing hope fast. This is ridiculous.Comment -
Yes indeed, it does seem that everyone's favorite DHL processor has gone AWOL. I have 5 pending, including the oldest submitted on 5/16 and supposedly "processed" on 5/21 and another submitted on 5/18 and "processed" on 5/25, yet Mr. DHL has not visited my doorstep in a long time. My oldest "unprocessed" submittal was on 5/25.
Perhaps the mods will be willing to try & get a better answer as to whether they are again processorless than we can get in the lies we receive from CS personnel.Comment -
Hmm. Well jdwars had posted that he received an email with a FedEx tracking number (other than the normal DHL) today and that it was from somewhere other than where their normal processor is located. But he's since deleted his post. Not sure now what to think.Comment -
I hope you guys appreciate what a tremendous help SBR has been on this matter.Comment -
Hi guys
I have been watching this board for a long time.I received a$10k bank wire on Feb12th and after that 2 checks for $2k
There is one on the way for $2.5K and shouldget it on wednesday(verified the fedex tracking#)
My shit luck that I am winning every bet I make but having problems getting money out.I have about 4 more checks for 2.5K in the queue for which they told me that it will be sent out this weekComment -
No pity. Funds that mean "that much" to your family shouldn't have ever been in any sportsbook.Comment -
Anybody gotten money lately? Request April 21st for 3,000... which was put back into my account....and rewithrawn via two 1,500 checks on May 28. No word yet. All I get are lies from the cs reps at sportsbook.
Worst part is I am not much of a sports better...I made all of my money on sportsbook poker. It's the worst poker software ever but kept me coming back b/c the players are so terrible.Comment -
Hi All,
I requested US$500 from them well over 5 weeks ago via bank wire. After receiving an email that my funds were on the way, nothing for 4 weeks. I emailed them, twice, to find out what was going on and they admitted that they had lost their bank wire processing facility and that I would have to request a cheque.
They told me to request the cheque even though I am outside of the US, and after I did this only then did they tell me that they couldn't send a cheque to persons outside the US.
Two nights ago I received an email from them which admits that they are unable to pay me at all.
This is outrageous - particularly since they are still advertising "Fast Reliable Payouts" on their webpages. That would have to be false advertising wouldn't it?
Cheers,
Chris.Comment -
sorry posted twiceComment -
Sorry No Joy with this route. Here is what they said.
I have been in conversations with the people of LinesMaker.com. Yes, the US legislation has affected both sites, unfortunately, they are taking the worst part since they cater US customers and most of their processing was done via US partners.
Unfortunately, we can not transfer funds from one sportsbook to the other. As you probably saw, we use a completely different platform, and work as independent companies therefore have no method for transferring funds.
I would suggest that you open an account with LinesMaker International (www.linesmaker.co.uk), check out or odds and sports, since they are different from LinesMaker.com; and once you get your money, and if you like our product, make a deposit.Comment -
If anybody there would tell the truth, I'd love to hear their rationale why a handful of Americans (e.g Marc) have received checks from a German processor, however it is impossible for players outside the US to be mailed a check from the US processor.
While I'm not in exactly the same boat as you guys, I feel really bad for you.
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