BetOnline trying to screw me out of $77,000 Slot winnings (claiming technical issue)

Sam Odom · 05-02-17, 04:46 PM

Originally posted by msutter

He (BoL) was extremely professional and apologetic. He let me know that he values my business and doesn't want to lose me as a customer. We are currently in discussions about compensation for the mishap so I can at least walk away from this with something.

Better than nothing...

milwaukee mike · 05-02-17, 04:46 PM

Originally posted by msutter

I just talked to Robert guys. He emailed me a massive excel spread sheet showing my Demi Gods slot play history. What was happening was whenever I had a win I was being rewarded my win amount + my bet amount. I was still seeing my balance fluctuate up and down because on a losing spin I would get nothing. He apologized for not having all the information at hand when we spoke over the phone yesterday. He also apologized for the mishandled software integration that led me to think I had won a small fortune lol.

He was extremely professional and apologetic. He let me know that he values my business and doesn't want to lose me as a customer. We are currently in discussions about compensation for the mishap so I can at least walk away from this with something. Thanks again for all the support guys! SBR and the entire forum community helped me tremendously and I'll never forget that.

Wish you gents all the best in your gambling endeavors and life!

this makes sense... sounded like a flaw situation but still no wrongdoing on your part, so hopefully an agreement can be made that both sides can live with

Foxx · 05-02-17, 04:46 PM

Talk about anticlimactic.

Congrats on getting it resolved.

Midoohadi · 05-02-17, 04:48 PM

Originally posted by msutter

I just talked to Robert guys. He emailed me a massive excel spread sheet showing my Demi Gods slot play history. What was happening was whenever I had a win I was being rewarded my win amount + my bet amount. I was still seeing my balance fluctuate up and down because on a losing spin I would get nothing. He apologized for not having all the information at hand when we spoke over the phone yesterday. He also apologized for the mishandled software integration that led me to think I had won a small fortune lol.

He was extremely professional and apologetic. He let me know that he values my business and doesn't want to lose me as a customer. We are currently in discussions about compensation for the mishap so I can at least walk away from this with something. Thanks again for all the support guys! SBR and the entire forum community helped me tremendously and I'll never forget that.

Wish you gents all the best in your gambling endeavors and life!

Keep us updated bro

Dollars2Donuts · 05-02-17, 04:49 PM

Time for me to feel a little bit silly.

Mr. Sutter....do you mind if I ask how it would be possibly to not notice that your total didn't go down when you lost? Or how you could fluctuate down if nothing was being taken out? It seems to me the only fluctuation would be in how quickly you were moving up.

Sorry BOL.

unusialsusp5 · 05-02-17, 04:50 PM

Originally posted by msutter

I just talked to Robert guys. He emailed me a massive excel spread sheet showing my Demi Gods slot play history. What was happening was whenever I had a win I was being rewarded my win amount + my bet amount. I was still seeing my balance fluctuate up and down because on a losing spin I would get nothing. He apologized for not having all the information at hand when we spoke over the phone yesterday. He also apologized for the mishandled software integration that led me to think I had won a small fortune lol.

He was extremely professional and apologetic. He let me know that he values my business and doesn't want to lose me as a customer. We are currently in discussions about compensation for the mishap so I can at least walk away from this with something. Thanks again for all the support guys! SBR and the entire forum community helped me tremendously and I'll never forget that.

Wish you gents all the best in your gambling endeavors and life!

well ok, then. if they offer 10% take it.

JIBBBY · 05-02-17, 04:52 PM

Originally posted by msutter

I just talked to Robert guys. He emailed me a massive excel spread sheet showing my Demi Gods slot play history. What was happening was whenever I had a win I was being rewarded my win amount + my bet amount. I was still seeing my balance fluctuate up and down because on a losing spin I would get nothing. He apologized for not having all the information at hand when we spoke over the phone yesterday. He also apologized for the mishandled software integration that led me to think I had won a small fortune lol.

He was extremely professional and apologetic. He let me know that he values my business and doesn't want to lose me as a customer. We are currently in discussions about compensation for the mishap so I can at least walk away from this with something. Thanks again for all the support guys! SBR and the entire forum community helped me tremendously and I'll never forget that.

Wish you gents all the best in your gambling endeavors and life!

So it was a glitch.. I'm glad to hear you guys came to an agreement and they weren't pulling a fast one on you..

I always thought Betonline was a straight bookie for the most part...

msutter · 05-02-17, 04:52 PM

Originally posted by Dollars2Donuts

Time for me to feel a little bit silly.

Mr. Sutter....do you mind if I ask how it would be possibly to not notice that your total didn't go down when you lost? Or how you could fluctuate down if nothing was being taken out? It seems to me the only fluctuation would be in how quickly you were moving up.

Sorry BOL.

My total did go down when I lost. That's where the confusion was

Plaza23 · 05-02-17, 04:52 PM

It was a glitch like they said it was. They shouldn't offer you more than the $250. You'd have for sure gone completely broke playing for 8 hours if the game was correct.

WVU · 05-02-17, 05:02 PM

Originally posted by Plaza23

Taking $5 to $77,000 playing slots over 8 hours...yeah.

There had to have been a glitch. But that's the problem with playing casino games at an online casino. It doesn't matter how big of run you go on, they can always void your winnings if they feel like it. If you had pulled that at a physical casino, 2 things would have happened: #1. They would have stopped you from playing way earlier than letting you run up a winning balance like that. #2. You would have been allowed to keep all the money won up until the point that they stopped the game.

Tough break. Huge tease. But I don't think there is anything the online community can do. BetOnline will not take a 77,000 loss. Maybe you could at least get a 1,000 out of them though. 250 ain't good enough.

I would say this poster has a better than 50% chance of collecting everything here judging by past forum disputes. 90% chance he gets 10k or more.

Ralphie Halves · 05-02-17, 05:03 PM

They have all the leverage right now in terms of negotiating. Just a heads up.

CWD · 05-02-17, 05:22 PM

over $10,000 +1500

WVU · 05-02-17, 05:29 PM

Originally posted by WVU

I would say this poster has a better than 50% chance of collecting everything here judging by past forum disputes. 90% chance he gets 10k or more.

lol I posted this when only halfway done reading the thread

Sam Odom · 05-02-17, 05:31 PM

will be a nondisclosure agreement

No coincidences · 05-02-17, 05:34 PM

BOL is a great book. One of the best around for American degenerates.

RudyRuetigger · 05-02-17, 05:40 PM

after info, common clearly you should've realized this after the first, oh say, $50k won

they need to review everything,,,,but id say 10k is very fair for OP...if I was book id offer 5k tho...prolly settle on 7500

CWD · 05-02-17, 05:40 PM

Originally posted by Sam Odom

will be a nondisclosure agreement

maybe already reached

JIBBBY · 05-02-17, 05:41 PM

Originally posted by CWD

over $10,000 +1500

I say the OVER/UNDER is around $15,000 for even money if I had to guess... On $77,000 with glitches you take home around 25% of the winnings on that and call it a day..

Sam Odom · 05-02-17, 05:44 PM

Sammy would be happy with 77,000.00 bonus with 6x rollover

RudyRuetigger · 05-02-17, 05:44 PM

actually, I was using basic math sayin double up twice...but he clearly mustve hit 3/1, 4/1, 10/1 etc...and the stake wouldn't be as much

10k book offer, 20k on his side...settle at 15k

RudyRuetigger · 05-02-17, 05:45 PM

Originally posted by JIBBBY

I say the OVER/UNDER is around $15,000 for even money if I had to guess... On $77,000 with glitches you take home around 25% of the winnings on that and call it a day..

good call

Eddy Munny · 05-02-17, 05:48 PM

My Magic 8-Ball pretty much summed it up a long time ago... There clearly was a glitch, but our dearly beloved protagonist kept yanking the crank like a lab rat waiting for another hit of crack.

Given that the odds were heavily tilted in his favor due to the system's payout errors, he would have been wise to push his "luck" only so far as he felt he could have gotten away with it without raising a ton of red flags.

Obviously winning $77K on an $80 bankroll is gonna draw some serious scrutiny, but if he had been a little less trigger happy and exited the game after, let's say, a $5K-$10K type of windfall, maybe he makes out like a bandit. Then again, maybe it was inevitable that the glitch would be detected regardless, who knows...

Eddy Munny · 05-02-17, 05:53 PM

By the way, how much he gets compensated for this fiasco clearly depends on how high of a roller he is and his history with BO, not the $77K he accumulated on a broken slot. That's moot.

Trying to handicap his settlement without knowing much of his bet history with that particular book is just pure guesswork. I mean if they initially tried to throw him a $250 bone, I don't see a very high ceiling as far as a final agreement.

I wish him luck though. Get every scrap you can.

Fire in da hole · 05-02-17, 05:53 PM

Originally posted by msutter

I just talked to Robert guys. He emailed me a massive excel spread sheet showing my Demi Gods slot play history. What was happening was whenever I had a win I was being rewarded my win amount + my bet amount. I was still seeing my balance fluctuate up and down because on a losing spin I would get nothing. He apologized for not having all the information at hand when we spoke over the phone yesterday. He also apologized for the mishandled software integration that led me to think I had won a small fortune lol.

He was extremely professional and apologetic. He let me know that he values my business and doesn't want to lose me as a customer. We are currently in discussions about compensation for the mishap so I can at least walk away from this with something. Thanks again for all the support guys! SBR and the entire forum community helped me tremendously and I'll never forget that.

Wish you gents all the best in your gambling endeavors and life!

Nice to hear it seems as though it is all getting worked out.

SharpAngles · 05-02-17, 05:56 PM

Very nice this issue is heading in the right direction.

TheMoneyShot · 05-02-17, 05:57 PM

Originally posted by Sam Odom

will be a nondisclosure agreement

100% agreed

BO will probably offer 5k

CWD · 05-02-17, 05:58 PM

Originally posted by msutter

I just talked to Robert guys. He emailed me a massive excel spread sheet showing my Demi Gods slot play history. What was happening was whenever I had a win I was being rewarded my win amount + my bet amount. I was still seeing my balance fluctuate up and down because on a losing spin I would get nothing. He apologized for not having all the information at hand when we spoke over the phone yesterday. He also apologized for the mishandled software integration that led me to think I had won a small fortune lol.

He was extremely professional and apologetic. He let me know that he values my business and doesn't want to lose me as a customer. We are currently in discussions about compensation for the mishap so I can at least walk away from this with something. Thanks again for all the support guys! SBR and the entire forum community helped me tremendously and I'll never forget that.

Wish you gents all the best in your gambling endeavors and life!

you said you were down $60K so of course they value your business

not sure that should be taken as compliment

funnyb25 · 05-02-17, 06:01 PM

We get paid yet?

stevek173 · 05-02-17, 06:02 PM

msutter · 05-02-17, 06:05 PM

Originally posted by funnyb25

We get paid yet?

Robert said it would probably be tomorrow before he gets back to me

Eddy Munny · 05-02-17, 06:08 PM

Originally posted by CWD

you said you were down $60K so of course they value your business

not sure that should be taken as compliment

He said that was the sum total of his financial debts... not how much he's lost on BO.

CWD · 05-02-17, 06:12 PM

Originally posted by Eddy Munny

He said that was the sum total of his financial debts... not how much he's lost on BO.

you want an over under on how much of that 60K went into the sportsbook

i can do that

Eddy Munny · 05-02-17, 06:22 PM

Originally posted by CWD

you want an over under on how much of that 60K went into the sportsbook

i can do that

Knock yourself out... I don't really care. Much of that debt is probably attributed to credit c@rds and loans. Not to mention, most people have used more than one book over their lifespan so even his gambling losses didn't all necessarily go into the pockets of BO.

Like I said, they offered him $250 for his troubles. How much more do you realistically expect it to go up from there? What is he gonna bring to the table to radically change their minds?

I promise you one thing, if he had lost all $60,000 to their sportsbook, they'd be beyond foolish to offer him only $250 as compensation. Nobody who's ran a business as long as BO is that friggin' dumb. Think about it. Context clues, buddy.

newguy · 05-02-17, 06:28 PM

Originally posted by Eddy Munny

How much more do you realistically expect it to go up from there? What is he gonna bring to the table to radically change their minds?

I promise you one thing, if he had lost all $60,000 to their sportsbook, they'd be beyond foolish to offer him only $250 as compensation. Nobody who's ran a business as long as BO is that friggin' dumb. Think about it. Context clues, buddy.

Reputational damage is worth more than that. That's what he brings to table. There are 200 posts about this on here and who knows where else. They will get NDA and we will never know where he settled but they will give him more. My guess is they give him some cash and larger amount of free play knowing those have much less cash value but offer value to the player so it's a win win.

CWD · 05-02-17, 06:47 PM

Originally posted by Eddy Munny

Knock yourself out... I don't really care. Much of that debt is probably attributed to credit c@rds and loans. Not to mention, most people have used more than one book over their lifespan so even his gambling losses didn't all necessarily go into the pockets of BO.

Like I said, they offered him $250 for his troubles. How much more do you realistically expect it to go up from there? What is he gonna bring to the table to radically change their minds?

I promise you one thing, if he had lost all $60,000 to their sportsbook, they'd be beyond foolish to offer him only $250 as compensation. Nobody who's ran a business as long as BO is that friggin' dumb. Think about it. Context clues, buddy.

I'm guessing very very little cash settlement but like u said who cares