BetOnline trying to screw me out of $77,000 Slot winnings (claiming technical issue)

**mdunlap3** · 05-02-17, 01:19 PM

Unfortunately this is a risk you take when doing business with these offshore books. Hope you get your loot man.

**allabout the $$$** · 05-02-17, 01:22 PM

i believe this guys story. waiting to hear what sbr has to say about this

**dlowilly** · 05-02-17, 01:41 PM

It's a weird situation for SBR and these books. They advertise here for exposure, but then the same place they are advertising is the only place holding them remotely accountable.

**Foxx** · 05-02-17, 01:52 PM

Originally posted by dlowilly

It's a weird situation for SBR and these books. They advertise here for exposure, but then the same place they are advertising is the only place holding them remotely accountable.

Exactly. Plus Betonline probably doesn't have the source code for the slot game so we'll just have to take the word of Betsoft who probably won't share proprietary code and will go to bat and lie for a major sportsbook who has a bunch of their games.

**SBRMAN23** · 05-02-17, 02:00 PM

Originally posted by Foxx

Exactly. Plus Betonline probably doesn't have the source code for the slot game so we'll just have to take the word of Betsoft who probably won't share proprietary code and will go to bat and lie for a major sportsbook who has a bunch of their games.

**BrickJames** · 05-02-17, 02:03 PM

Edit by SBR: When threads pickup steam it can be hard to follow along, Optional replied a few pages ago. Regarding the OP's complaint, we will follow up with BetOnline to discuss what happened and what the issue was with the game in question. We don't know yet enough to say more, but will update as soon as we know more.

Why is sbr not commenting? Where is optional?

**SBR Forum** · 05-02-17, 02:07 PM

Originally posted by BrickJames

Why is sbr not commenting? Where is optional?

Hi Brick,

When threads pickup steam it can be hard to follow along, Optional replied a few pages ago. Regarding the OP's complaint, we will follow up with BetOnline to discuss what happened and what the issue was with the game in question. We don't know yet enough to say more, but will update as soon as we know more.

**YorkHunt** · 05-02-17, 02:10 PM

Was thinking about depositing at BO...not anymore

**BrickJames** · 05-02-17, 02:11 PM

Originally posted by Optional

If it is a genuine software error all books have terms to cover them taking a loss from it.

Hopefully they are pressing the game supplier for proof there was a real problem for him.

I know it must be difficult but try to stay cool. You need them to want to help at this point.

Theres opti!

Brick playing sheriff.

**BrickJames** · 05-02-17, 02:12 PM

Originally posted by YorkHunt

Was thinking about depositing at BO...not anymore

Wow

**jose21_us** · 05-02-17, 02:29 PM

Stay far away from BO... I really hope you get your money sutter....

**TheMoneyShot** · 05-02-17, 02:29 PM

Originally posted by USCPHILLYGUY

If I were EVER 60k in debt the 1st thing I'd do is jump on an online casino located in a 3rd world country & play slots for 8 hours

Some of you clowns should really get some help. I'd start with a financial planner.

Not knocking you USC at all. Just trying to show you the other side of the coin...

Sutter or anyone for that matter can do what they want with their money. These offshore books promote and advertise online gaming. We all clearly know it's tilted towards the books favor. The player unfortunately has no leg to stand on in a situation like this. The book can always so there was a "technical issue" for whatever reason. And just like another poster mentioned in a past post... "Does the book ever give the player back their money when a technical issue took MORE OF THE PLAYERS MONEY AWAY ON AN ERROR?" Nope.

The last time I played at an online casino (real money) was 1998. Yes, basically when they first came out. The odds are stacked against a player... not to mention you have to battle these "technical errors."

I believe more people would play... if it wasn't for situations like the one Sutter is involved in. You can't even enjoy yourself... in the comfort of your own home because of this. But, they "advertise" this everyday! If you advertise and want people to play... you better PAY. It's as simple as that.

**Midoohadi** · 05-02-17, 02:34 PM

no matter what happens or has happened here i hope the OP gets every single cent and am never using Betonline...

**JIBBBY** · 05-02-17, 03:37 PM

I'm sticking with Betonline because during the many years I've been with that book I've always got my payout requests funded and in a timely manner.. I have no complaints with this book on my end.. I have a balance with Betonline now anyways...

The one thing I've learned over the years when dealing with all these online books is when you cash out for a decent amount never count on or expect to get paid before you actually do.. This way you don't get ruined if by chance it doesn't come..

Chances are you will get paid everytime but there is always that one time you get declined your payout request, strung out for months after requesting it, or just cut off and never paid... Been there done that...

**ManOfValue** · 05-02-17, 03:39 PM

HA! THought I've seen it all.

**Dollars2Donuts** · 05-02-17, 03:39 PM

11 days ago I decided to try a new book and to regain my Pro Status here at SBR. I did a little looking around and decided on BookMaker. At this point, I am very happy that I randomly choose them over BetOnline.

Scenarios like this are exactly why there is so much distrust out there with offshore books. In my opinion, unless there was some type of fraud that happened at the third party provider of BetOnline's partner, that this is just plain and simple theft. Something doesn't just 'go wrong' with tried and true software unless it is manipulated.

If everything is as OP says it is, BOL better step up and resolve this properly (full payout to OP) or I can tell you that they will never see any of my business. This kind of crap is just not right and we need to all send a message.

**JIBBBY** · 05-02-17, 03:44 PM

Originally posted by Dollars2Donuts

11 days ago I decided to try a new book and to regain my Pro Status here at SBR. I did a little looking around and decided on BookMaker. At this point, I am very happy that I randomly choose them over BetOnline.

Scenarios like this are exactly why there is so much distrust out there with offshore books. In my opinion, unless there was some type of fraud that happened at the third party provider of BetOnline's partner, that this is just plain and simple theft. Something doesn't just 'go wrong' with tried and true software unless it is manipulated.

If everything is as OP says it is, BOL better step up and resolve this properly (full payout to OP) or I can tell you that they will never see any of my business. This kind of crap is just not right and we need to all send a message.

Bookmaker is solid.. BETDSI is the same.. Exacts same web page formats.. Both always paid out for me and in a timely manner... The free contest Steak challenge is nice to play as well to pick up some free play betting cash every month or so...

**stevek173** · 05-02-17, 03:44 PM

Same as stated by D2D.

Not a dime.

**SBRMAN23** · 05-02-17, 03:45 PM

Do the right thing BOL u mfers pay up 77k aint shyt to u, u take more pennies than that a day away from others dont be the next Betisland

**stevek173** · 05-02-17, 03:46 PM

BM should be protested until OP is paid in full.

**Smoke** · 05-02-17, 03:54 PM

Originally posted by Dollars2Donuts

11 days ago I decided to try a new book and to regain my Pro Status here at SBR. I did a little looking around and decided on BookMaker. At this point, I am very happy that I randomly choose them over BetOnline.

Scenarios like this are exactly why there is so much distrust out there with offshore books. In my opinion, unless there was some type of fraud that happened at the third party provider of BetOnline's partner, that this is just plain and simple theft. Something doesn't just 'go wrong' with tried and true software unless it is manipulated.

If everything is as OP says it is, BOL better step up and resolve this properly (full payout to OP) or I can tell you that they will never see any of my business. This kind of crap is just not right and we need to all send a message.

EGG ZACK LEE

Everyone needs to take a stand against BO until the OP gets paid the full amount that he rightfully won.

They will never seen a penny from me until this is resolved in favor of the player

**shadymcgrady** · 05-02-17, 03:56 PM

Originally posted by Smoke

EGG ZACK LEE

Everyone needs to take a stand against BO until the OP gets paid the full amount that he rightfully won.

They will never seen a penny from me until this is resolved in favor of the player

Who's Zack Lee? Is he Bruce Lee's brother? Can he beat chuck Norris?

**JIBBBY** · 05-02-17, 03:59 PM

Originally posted by msutter

I've never had a problem with BetOnline as far as payouts either, but of course I've never tried cashing out more than $2K. I'm literally never playing slots again after this (dumb in the first place I know). One of my good friends is a slot technician at our local casino and he's telling me there's no way there is a software glitch. The slot code doesn't change. He's calling bullshit

If you're into giving your books your bank roll I'd highly recommend not playing those slots ever.. They are very addictive as well and during a good drunk session you can lose track, get competitive and then just really begin to give your money back to the bookie...

Like I said I will only play slots with chump change or free play casino bonuses if I ever do on the real books for real money.. Those slot games are rigged for you to lose over time if you begin to play them regularly...

**Foxx** · 05-02-17, 04:00 PM

Originally posted by Dollars2Donuts

Something doesn't just 'go wrong' with tried and true software unless it is manipulated.

Precisely. I get the Betfair fiasco they just had with their slot where in order to hit the jackpot, you had to be playing full stake or whatever and the player was playing a smaller stake but still hit it because of bad coding and his winnings got voided. The fact you had to be playing for the larger stake to win the jackpot was apparently in their rules. It is understandable how there may have been a programming oversight. It sucks for the player , but I understand how they had cause to void.

But in this case, what the hell happen? Maybe instead of having the game outcomes be dictated by some RNG, they had something in place or recently implemented some "cooler" routine that if a player got hot, it would cool them down. Maybe something got inverted in the code and it actually became a "heater" routine. It's just speculation, but it is tough to imagine something just going wrong with a legit slot machine that's been out and around the block. Maybe they tried to manipulate the machine to correct for luck, but messed up the implementation and got caught with their pants down.

**MrAllin** · 05-02-17, 04:00 PM

This is shitty, sbr needs to follow up and adjust betonlines review, but then again betisland was B+ rated. Hope OP gets every dime owed

**WVU** · 05-02-17, 04:16 PM

Originally posted by jjgold

Maybe kid saw flaw in software

Slots not beatable like that for 8 straight hours

very irresponsible post, JJ. Nice of you to take a side with the info you have.

**Smoke** · 05-02-17, 04:21 PM

Originally posted by shadymcgrady

Who's Zack Lee? Is he Bruce Lee's brother? Can he beat chuck Norris?

Yes and No

**Iwinyourmoney** · 05-02-17, 04:23 PM

If they offer a settlement take it and run

**JIBBBY** · 05-02-17, 04:29 PM

**TheMoneyShot** · 05-02-17, 04:30 PM

Originally posted by Iwinyourmoney

If they offer a settlement take it and run

Even if BO offered a dollar amount. Still looks bad on their part. It shows all users who've viewed this thread that any high dollar amount would be settled off. That's also bad for business. So why would you want to use their casino now? Exactly.

This is a no win situation for BO in my opinion.

**Sam Odom** · 05-02-17, 04:31 PM

Originally posted by Sam Odom

Sammy would like to see SBR take an active interest in this... and Report their findings

Originally posted by BrickJames

Edit by SBR: When threads pickup steam it can be hard to follow along, Optional replied a few pages ago. Regarding the OP's complaint, we will follow up with BetOnline to discuss what happened and what the issue was with the game in question. We don't know yet enough to say more, but will update as soon as we know more.

Good... we will be waiting

**Foxx** · 05-02-17, 04:34 PM

Originally posted by TheMoneyShot

Even if BO offered a dollar amount. Still looks bad on their part. It shows all users who've viewed this thread that any high dollar amount would be settled off. That's also bad for business. So why would you want to use their casino now? Exactly.

This is a no win situation for BO in my opinion.

That's the problem for the OP. He should have been a little more patient and given SBR a chance to resolve it quietly before going public. He's sort of painted BOL into a corner. I hope it gets resolved in the players favor, but I have my doubts at this point.

**Midoohadi** · 05-02-17, 04:36 PM

Isn't Betonline the same site with the BJ dealer that was caught cheating?! Something about them smells fishy

**shadymcgrady** · 05-02-17, 04:36 PM

Originally posted by Smoke

Yes and No

I knew it smokey

**msutter** · 05-02-17, 04:40 PM

I just talked to Robert guys. He emailed me a massive excel spread sheet showing my Demi Gods slot play history. What was happening was whenever I had a win I was being rewarded my win amount + my bet amount. I was still seeing my balance fluctuate up and down because on a losing spin I would get nothing. He apologized for not having all the information at hand when we spoke over the phone yesterday. He also apologized for the mishandled software integration that led me to think I had won a small fortune lol.

He was extremely professional and apologetic. He let me know that he values my business and doesn't want to lose me as a customer. We are currently in discussions about compensation for the mishap so I can at least walk away from this with something. Thanks again for all the support guys! SBR and the entire forum community helped me tremendously and I'll never forget that.

Wish you gents all the best in your gambling endeavors and life!