moneyboookers close my account for no reason will cost me thousands

**wavey** · 04-30-12, 11:31 PM

Special Note: “All our customers must cash out using the same mechanisms employed in depositing. Insisting upon cashing out using other methods may cost additional administration fees. Keep in mind that other methods might not be available.”
wire: Min. $1501, Max. $5000, Fee $60.
***************: Min. None, Max. $1500, Fee $25.
Check via Courier: Min. $1000, Max. None, Fee $60 if using FedEx.
Gold-Pay: Min. None, Max. None, Fee $15.
Person to Person Green Option: Min. $100, Max. $950, Fee $30
Person to Person Red Option: Min. None, Max. $840, Fee $70 (When this is your free monthly payout, $40 of the fee is covered by 5Dimes)

**Santo** · 04-30-12, 11:34 PM

Person to Person transfer is probably the most frequent method US-targetted Sportsbooks use.

**durito** · 05-01-12, 12:38 AM

Originally posted by wavey

going to the usa and getting it that way would be a good solution . i havent told them anything about why bookers is closed as i dont know myself so hopefully if thats possible it can be done nice and simple. i would go there fully loaded with id. There customer service is friendly and doesnt threaten to send yur money to bookers based on the closure of yur bookers account.

there are no online sportsbooks in the usa, nor can you pick up cash from them in costa rica.

**wavey** · 05-01-12, 12:43 AM

santo do they only give out less than 1000 though as it says above in my previous post..does anyone who if they give out big amounts..besides if i got it im stuck anyway as theres no bank im with in the usa and i dont think yur allowed to have 20000 and travel these days. so there gos that option.i am getting impatient and am strongly considering using w estern u nion which is going to cost me 3000..im almost ready to call betus and get a w union withdrawal but resisting.

**wavey** · 05-01-12, 12:43 AM

right durito there gos thatoption

**wavey** · 05-01-12, 12:44 AM

i wonder if i go ahead and do the w union withdrawaland moneybookers ever get back to me if theyll give me back the 3000 i had to spend due to there unfair closure of my account?

**wavey** · 05-01-12, 06:26 AM

called again..said theyd respond within 24 hours..maybe this time they really might.

**wavey** · 05-02-12, 06:20 AM

as usual no response 24 hours later..after telling telling them about 100 000+ that ill lose or give me a idea why its closed.

on the way to moneybookers by mail and email is mine and my bros:
passports
birth certificates(that say our bdays and younger brother of twin on one and older on another).
recent bank statements showing proof of address and seperate bank accounts (im with another bank).

all certified at the passport/embassy place on the same day, at the same time and by the same person.( sounds like u couldnt prove who u are more clearly than that)

message to them both by mail and email:
i have 100 000+ in bookies accounts that wont pay me. that my accounts been unfairly closed and told its indesputable..that customer service and moneybookers security wont tell me why after having no problem with them for years and that it was used regularly with no problems blah blah blah.

if thats not enough ill have some back up to solve the problem(screenshot sincase something like this ever happened):
screen shots of all my balances with my name from bookies showing im not making up the amounts i stand to lose.
screenshots/emails of bookies saying they cant send me the money any other way than moneybookers.
screenshots of transactions using moneybookers with trusted bookies showing i use te site regularly and not for any suspiscious reasons ie not 1 screenshot i have saved has money send to someone suspscious i only used it for sportsbetting.
screen shots of there message at there website saying i can send in certified id by bank manager, a screen shot of them saying i can send it in by a notary with no bank manager listed and the same dates to show that is there fault.
screenshots of me sending in emails not within 24 hours when they said they would get back to me within 24 hours.
screenshots/emails of all the times i asked them to give me a simple way to reopen my account or a reason it was closed.

with those i wont use them all if necessary in further complaints with them or if needed FOS.

**wavey** · 05-02-12, 09:45 AM

We thank you for your feedback.

Please be informed that unfortunately we will not be able to reactivate your account. Please note that our Terms and Conditions are part of the registration contract, which you have accepted and agreed to when signing in.

Please note that this decision is final and it is not subject to further negotiations.

Kind regards,

Skrill (Moneybookers) Security

thats the last email i got from them.
</pre>

**wavey** · 05-02-12, 09:49 AM

im going to send eveerything our ids and all the screenshots to FOS..moneybookers are scammers!

**wavey** · 05-02-12, 09:58 AM

in over 1 month i got not 1 reason why my account was closed..and explained to them maybe 10 times or so that i cant get my money and its a big amount and to send me a reason from security why its closed..the email above is before i sent in the ids and mail to the uk so hopefully theres still a chance..some people say they arent thieves or crooks to me how is this not theft..closing someones account without telling why and a bookie like 5 dimes or moneybokers keep it without reason. what theyre doing is criminal.

**wavey** · 05-02-12, 10:47 AM

Does anyone know why moneybokers havent told me for over a month why my accounts closed?..how come when i surfed the net some others got a reason? the emails i got from them said its indesputable and the last one said its not negotiable.i called them every few days and got the same email response and alot of times no response at all after they said theyd look into it. What sort of a place lets u use it for so long and move yur money around then suddenly close it and refuse to tell u why and u lose your money. if this place had say 20 customers and did this to all of them the way theyre acting would be the very defintion of con or scam. I didnt think a place with 26 million customers would do that as having that many customers that my money was safe and when it comes to issues that they can be disupted/resolved.
Is it because if they say the reason and theyre wrong i can use it against them legally or something? ie if they send me a email saying its closed due to the same bday and i was to go on a tv show showing im a twin and had a email from them saying my accounts closed and id lose over 100 000 due to that might make them look bad? or if i was to show it against them in a legal way theyd probably come up with some other reason its closed so they dont look bad? ie that any real twin who is with them and has a audit can and may lose there money anytime that moneybookers choose.

moneybookers number of customers 26 million
% of the populaion that are twins..3%
so if they did say thats the reason and i had evidence thats a pretty big number of people/customers whod be worried.

So for them its better to just close it and slam the door shut and whatever money ive moved around and stand to lose is not there business anymore..leave no evidence that theyve done anything wrong.that theyre security system doesnt do mistakes or cause inconveniences.

They said they wont negotiate the reopening but that was before theyll get the mailed ids as some threads i saw say emails are no good. So it may still be reopened.

**sharpcircle** · 05-02-12, 12:10 PM

wavey,

because they don't need to justify they decisions to anyone. it sucks but its true. hopefully you get your money back from the books.

**Optional** · 05-02-12, 04:05 PM

Originally posted by wavey

Does anyone know why moneybokers havent told me for over a month why my accounts closed?

They believe you are a criminal and have no intention of giving you any clues on how to better scam the system next time.

^^^ If you hadn't worked that out, you are even thicker than you come across here.

And I can see why they would think the only way someone as dumb as you could end up with hundreds of thousand is from the lottery or a scam.

Soooo... if you are not a criminal... Call a lawyer dufus!

Otherwise, it's probably time to go whine about your failed scam elsewhere.

**Hareeba!** · 05-02-12, 04:09 PM

Originally posted by wavey

Does anyone know why moneybokers havent told me for over a month why my accounts closed?.

One possibility is that they have, rightly or wrongly, filed a suspicious transaction report and by law, having done so, they are not permitted to provide you with any information about it.

**filipinho** · 05-02-12, 04:23 PM

Originally posted by Optional

They believe you are a criminal

MB loves "criminals", who wouldnt love 2% of every transaction...They just close some small number of suspicious and unwanted accounts so that it looks like they are against fraud, only to fill a quota.

**davidchong** · 05-02-12, 04:40 PM

Ask a certified letter from moneybookers about the decision and the reason, if there no reason, then go to FSA and fill a claim, what is your country?

**wavey** · 05-02-12, 08:01 PM

optional..you idiot..ofcourse i know they they think i did something wrong. ive stopped asking them what i did wrong..but there was nothing wrong with asking as they kept saying theyd tell me the next day and why not try?FOS cant deal with it for now anyway..so shut the **** up

**Optional** · 05-02-12, 08:08 PM

Originally posted by wavey

optional..you idiot..ofcourse i know they they think i did something wrong. ive stopped asking them what i did wrong..but there was nothing wrong with asking as they kept saying theyd tell me the next day and why not try?FOS cant deal with it for now anyway..so shut the **** up

Over 100 posts in this thread and for the very first time you now mention they told you to keep asking? After you posted 20 times that all they would say was to quote the terms at you.

You really must think I am an idiot if you think I'd believe that!

How many other lies have you told so far?

**wavey** · 05-02-12, 09:14 PM

im in australia.Theyre maybe not going to say the reason. Maybe they will after they get the certified birth certificates passports bank statements. We got it certified by the same person at the same time at the passport/embassy place in the city.

**wavey** · 05-02-12, 09:26 PM

they didnt tell me to keep asking.they told me i couldnt which is why i was calling them and wanting a explanation.i was asking them whats going on because i want to know what i did wrong so i could solve the problem...its worth a shot to get a response as they said they woulldnt give one anyway.

**uup115** · 05-03-12, 01:43 AM

Who do i contact to get the hour of my life back i spent on the previous 5 pages?

**wavey** · 05-09-12, 10:02 PM

just posting that my account was reopened a few days ago.

We thank you for the provided documents and information.
We would like to inform you that we have reconsidered the status of your account and it
has been reactivated.

Please note that your account is fully operational and ready for use now.

Please accept our apologies for any inconvenience.

Best Regards,
Skrill (Moneybookers) Security</pre>

**davidchong** · 05-09-12, 10:04 PM

Nice !!,

Now start to withdrawl some money is safer in your bank account than betting sites.

Originally posted by wavey

just posting that my account was reopened a few days ago.

We thank you for the provided documents and information.
We would like to inform you that we have reconsidered the status of your account and it
has been reactivated.

Please note that your account is fully operational and ready for use now.

Please accept our apologies for any inconvenience.

Best Regards,
Skrill (Moneybookers) Security

**Justin7** · 05-09-12, 10:11 PM

Originally posted by wavey

just posting that my account was reopened a few days ago.

We thank you for the provided documents and information.
We would like to inform you that we have reconsidered the status of your account and it
has been reactivated.

Please note that your account is fully operational and ready for use now.

Please accept our apologies for any inconvenience.

Best Regards,
Skrill (Moneybookers) Security

I'm happy to hear this. Anything special you did that helped getting it reinstated? I have some other players with similar problems to what you had.

**OUTCAST** · 05-10-12, 12:05 AM

Congratulations! Wow what a lesson to be learned not to trust any book or even moneybookers with large amount of money.

**Hareeba!** · 05-10-12, 12:32 AM

Originally posted by wavey

just posting that my account was reopened a few days ago.

We thank you for the provided documents and information.
We would like to inform you that we have reconsidered the status of your account and it
has been reactivated.

Please note that your account is fully operational and ready for use now.

Please accept our apologies for any inconvenience.

Best Regards,
Skrill (Moneybookers) Security

Great news wavey.
As I said from the start, I did believe you and I thought it was just a system glitch that caused this.
Did they tell you any more as to what the issue was?
And how about some compensation for all the pain you suffered?

**princecharles** · 05-10-12, 01:49 AM

Wow
If that's a real email from them there are alot of posters here who would have easily laid 15:1 that you were full of shit about something with this.

Congrats, and please answer Justin7's question as to what you did exactly that you think turned this around.

**Optional** · 05-10-12, 02:33 AM

Congrats Wavey. Persistence pays off.

**wavey** · 05-10-12, 03:45 AM

I sent them a lengthy letter detaling everything to support my case. I sent in verified ids by the police and the passport notary office. Passports, birth certificates, bank statements. I sent in my twins id too which was all verified at the same time.
I sent in screenshots of all my balances told them the total sum and emails showing i cant get it any other way than moneybookers.
I highlighted things such as a bookie saying they wont pay me because i have a fraud issue with my account.
I told them you cant end up making someone lose thousands of dollars due to 2 people having the same birthday and that it isnt cause for someone to believe you may have broken a law or regulation.
I also told them i had screenshots and emails showing they where closed the week he tried to withdraw his money.
So in the end there was complete proof im a twin and complete proof i was targetted due to that and its been reopened.

**wavey** · 05-10-12, 03:55 AM

Outcast i never knew that if your method of payment to sportsbooks is unavailable it can cause you to possibly lose your money. So im glad i found out now.

**wavey** · 05-10-12, 04:05 AM

its all good hareeba they never said but it was due to having the same birthday
If theres a problem with id at bookies they simply tell you to resend or send something else. So the hassle was the law saying they dont have to tell you why its closed and thinking ive breached a law or regulation prevented them from telling me anything.

**wavey** · 05-10-12, 04:11 AM

thanks for some handy advice from people in this forum

**barba** · 05-10-12, 06:38 AM

Originally posted by wavey

I sent them a lengthy letter detaling everything to support my case. I sent in verified ids by the police and the passport notary office. Passports, birth certificates, bank statements. I sent in my twins id too which was all verified at the same time.
I sent in screenshots of all my balances told them the total sum and emails showing i cant get it any other way than moneybookers.

I am happy that you listened to my advice and send them all these documents which are real proof that you are the real owner of the account. You should send them those documents earlier instead of writing all those emails and all those posts here on the forum, but on the other hand I can understand you, it was the case with much money involved. Congrats!

**BeardedTaco** · 05-10-12, 11:58 AM

Moneybookers doesnt mess around anymore when it comes to security and the verification process. All of those US expats opening up accounts for their poker transactions ever since black friday has gotten them paranoid.