moneyboookers close my account for no reason will cost me thousands

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  • wavey
    SBR High Roller
    • 04-28-10
    • 106

    #106
    no ones told me anything which is why im so frustrated.

    i called the FOS today and am going to email them all the details in a complaint form..but they said it takes 3 months or so to deal with and i also have to wait for moneybookers time to reply to the issue.
    Things i said to them where they closed my account without reason and without telling me why. that it could possibly be because i sent in certified id by a bank manager and not notary but that its there fault for saying 2 things a bank manager when i tried to log into bookers and a notary in a email and that they could simply tell m if that was the reason and not ignore me.
    i said that i have 100-200 000 in bookies in which they wont give me the money unless i can use moneybookers..she asked if they gave me time to get my money if they where going to close my account..i said no and that all i wanted is a month or so to get my money out of bookies or ill lose all themoney she said thats reason enough to complain and sounds like i should get compensation.


    to anyone thas saying im rammbling how would u like it if out of nowhere all the money u had was suddenly in threat of being taken away from u.i havent had a proper nights sleep since this happened havent aten properly had my capping affected greatly and caused alot of stress .to me its like those youtube videos where people in black clothes come and take u out the house and throw u into a truck and drive u off somewhere when uve done absolutely nothing.
    Comment
    • wavey
      SBR High Roller
      • 04-28-10
      • 106

      #107
      atleast betdaq are letting me withdraw to neteller so thats 1 place that i can put in the good books.
      Comment
      • wavey
        SBR High Roller
        • 04-28-10
        • 106

        #108
        a moment of hapiness during this monthly nightmare as i got some of my money im taking it out of bookies when i can this has me all worried now its completely ****** up my sportscapping in which it was going so smoothly for years so even if its bookers reopoend i will always hate them.
        Comment
        • Squared Box
          SBR Hustler
          • 04-19-07
          • 91

          #109
          Wavey, you might want to do yourself a favor and use proper punctuation and spelling when you contact books, MB, and make posts on here. Not doing so reflects very poorly on you, and shows a lack of respect and certain degree of laziness on your part.
          Comment
          • srkac123
            Restricted User
            • 03-06-12
            • 35

            #110
            maybe mb and those books made deal to skrew you and take all your money? thats why i dont keep big balance in sportsbooks
            Comment
            • wavey
              SBR High Roller
              • 04-28-10
              • 106

              #111
              id say someone closing yur account and taking yur money without telling u why would be lazy.
              Comment
              • wavey
                SBR High Roller
                • 04-28-10
                • 106

                #112
                srkac strangely enough tony from 5 dimes said if i dont reopen my bookers account he sends it to them and they keep it..so it would make sense for moneybookers to not look into my case and eventually take as much as they can get from as many bookies as possible.
                Comment
                • wavey
                  SBR High Roller
                  • 04-28-10
                  • 106

                  #113
                  scrcak all the money i have is in sportsbooks hence the anger, frustration and sense of panic im going through.
                  Comment
                  • barba
                    SBR Hustler
                    • 02-11-12
                    • 85

                    #114
                    Originally posted by OUTCAST
                    Twins can have separate accounts but most Sportsbooks allow only 1 account per household. Maybe that's the problem.
                    This is simply not true. Stop posting lies here.
                    Comment
                    • wavey
                      SBR High Roller
                      • 04-28-10
                      • 106

                      #115


                      thats how bookers treat VIPs
                      Comment
                      • srkac123
                        Restricted User
                        • 03-06-12
                        • 35

                        #116
                        its a bit strange if you have 200k why you live with brother? you can buy at least one house? right
                        Comment
                        • wavey
                          SBR High Roller
                          • 04-28-10
                          • 106

                          #117
                          houses in australia cost half a million on average these days.
                          Comment
                          • wavey
                            SBR High Roller
                            • 04-28-10
                            • 106

                            #118
                            i need that amount to make ok amounts..it took me years to get that doing money management and now its all headed down the drain.
                            Comment
                            • Stefan
                              SBR MVP
                              • 03-21-09
                              • 3479

                              #119
                              Originally posted by horja1
                              Indeed ... I switched from Neteller to MB and I just told Pinnacle CS I do not want to work with Neteller anymore ... after a few days they let me use MB. Just talk to each book's CS and explain them that you do not have a MB account anymore.
                              It's not everytime that easy with Pinnacle. Overall I'm very pleased with Pinnacle but a few years ago I had to change my email address because my internet provider didn't support it any longer. I had to ask for every withdrawal per email and they sent it to the old Moneybookers email until they had sent the amount I had deposited with the old email. Now I can withdraw my money without any problems to the new email which belongs to the same Moneybookers account like the old one does.

                              Depositing a small amount with a new payment method and withdrawing the whole amount with the new payment method shouldn't work.
                              Comment
                              • wavey
                                SBR High Roller
                                • 04-28-10
                                • 106

                                #120
                                Originally posted by Stefan
                                It's not everytime that easy with Pinnacle. Overall I'm very pleased with Pinnacle but a few years ago I had to change my email address because my internet provider didn't support it any longer. I had to ask for every withdrawal per email and they sent it to the old Moneybookers email until they had sent the amount I had deposited with the old email. Now I can withdraw my money without any problems to the new email which belongs to the same Moneybookers account like the old one does.

                                Depositing a small amount with a new payment method and withdrawing the whole amount with the new payment method shouldn't work.



                                thats right it doent work..maybe at some but not all. i havent checked all as i want to keep my money in those accounts anyway.
                                betdaq and gamebookers let me use another method.
                                5dimes unibet betfred pinnacle wont..betus will allow ** at a big cost.
                                Comment
                                • barba
                                  SBR Hustler
                                  • 02-11-12
                                  • 85

                                  #121
                                  Originally posted by srkac123
                                  its a bit strange if you have 200k why you live with brother? you can buy at least one house? right
                                  What if he has a big house on 3 floors? Or what if he is building a new house at the moment? Or what if he is saving for big house/apartment? According to you he should buy a house and spent all his money and than start betting again, but this time with stakes of 5 dollars? If you are thinking that 200k is a lot of money you are a complete idiot.
                                  Last edited by barba; 04-30-12, 01:48 PM.
                                  Comment
                                  • Hareeba!
                                    BARRELED IN @ SBR!
                                    • 07-01-06
                                    • 36799

                                    #122
                                    Originally posted by wavey
                                    srkac strangely enough tony from 5 dimes said if i dont reopen my bookers account he sends it to them and they keep it..so it would make sense for moneybookers to not look into my case and eventually take as much as they can get from as many bookies as possible.
                                    This is pure garbage.
                                    As I said before, I don't think your attitude is doing you any favours in getting this sorted.
                                    You have VIP status at MB? Have you actually attempted to call them and have a rational discussion about it?
                                    Comment
                                    • wavey
                                      SBR High Roller
                                      • 04-28-10
                                      • 106

                                      #123
                                      hareeba its not pure garbage ofcourse ive tried being rational when i call im always calm.ive already said when u call all they have is the email that i was sent and no more information saying they can close it due to section 4 and 17 of the terms and conditions and the decision is final. That they have no more information and to emai security@5dimes.com..at the end of there responses it says sorry for any incovenience called. all i want is a reason why its closed and someone to realise that i need to be able to get money out of some sportsbooks that wont pay me unless its reopened..Do u know why they cant tell me why its closed? i checkd other forums and it sasys they told them the reason such as there account got hacked or they opened mupltiple accounts at sportsbooks. i noticed that u think theyre good ..i thought that too had no problems with them then all of a sudden my account was closed.


                                      as i said in the last month this is all the information i have why my accounts closed. This is all the customer service have on there screen..and its all they send me by email.

                                      For more information please visit section 4 and 17 of our Terms and Conditions.

                                      17.4. We may at any time suspend or terminate your Skrill (Moneybookers) Account without notice in case:
                                      17.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
                                      17.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services;</pre>


                                      my bro didnt use his account for a couple of years as he thought it would be ok to get his money anytime or incase he wanted to use it for things..we moved house since he last logged into his account...he said he called them to ask why his account was locked as at that point in time he wasnt sure if hed get the money.He told them our current address and they asked for the old postcode and phone number and he said he forgot...the person then said he didnt believe him..maye thats got something to do with all this..but why should that affect me.
                                      Comment
                                      • faststeady
                                        SBR High Roller
                                        • 07-28-08
                                        • 196

                                        #124
                                        what part of australia is english not the native language wavey ?
                                        Comment
                                        • Hareeba!
                                          BARRELED IN @ SBR!
                                          • 07-01-06
                                          • 36799

                                          #125
                                          Originally posted by faststeady
                                          what part of australia is english not the native language wavey ?
                                          Cabramatta, Springvale, Borroloola et al
                                          Last edited by Hareeba!; 04-30-12, 08:55 PM.
                                          Comment
                                          • wavey
                                            SBR High Roller
                                            • 04-28-10
                                            • 106

                                            #126
                                            hareeba if in my transactions its got thousands of dollars of transactions ie 5000 to a bookie when i join or withdraw..cant they use some common sense to see that by closing my account if they dont trust people can cause more than a incovenience. they had no problem till my bro tried to withdraw so why the mistrust now?
                                            Comment
                                            • wavey
                                              SBR High Roller
                                              • 04-28-10
                                              • 106

                                              #127
                                              people speak whatever language they want here now its multicultural
                                              Comment
                                              • wavey
                                                SBR High Roller
                                                • 04-28-10
                                                • 106

                                                #128
                                                so my situations muddled in with actual fraudsters etc who try to do things like get 25 bucks from bonuses( why would i risk hundreds of thousands of dollars for 25 50 1000 bucks), people who get hacked, people who dont have acceptable id, dont know u have to be a merchant in situations etc.
                                                i really ohpe when they see my emails saying i have hundreds of thousands of dollars that are frozen and might be lost rings a bell with these idiots.
                                                Comment
                                                • Hareeba!
                                                  BARRELED IN @ SBR!
                                                  • 07-01-06
                                                  • 36799

                                                  #129
                                                  Originally posted by wavey
                                                  hareeba if in my transactions its got thousands of dollars of transactions ie 5000 to a bookie when i join or withdraw..cant they use some common sense to see that by closing my account if they dont trust people can cause more than a incovenience. they had no problem till my bro tried to withdraw so why the mistrust now?
                                                  Not sure just what you are asking mate.
                                                  As I've said from the beginning, I suspect it's all due to a system glitch and nobody has had a proper look at the issue. Bear in mind this mob has millions of customers and no doubt thousands of fraudsters attempt something there every year and they would be flooded with complaining emails, most of them just a waste of time to MB and probably barely get looked at. Somehow you need to find a way to jump over all that and get their attention.

                                                  They are not crooks as you suggested a few posts back and to which I was referring to when saying you were talking garbage.
                                                  Comment
                                                  • wavey
                                                    SBR High Roller
                                                    • 04-28-10
                                                    • 106

                                                    #130
                                                    ill just wait..i hope they dont ignore my situation.

                                                    some proof that im not making any of this up:

                                                    Store your photos and videos online with secure storage from Photobucket. Available on iOS, Android and desktop. Securely backup your memories and sign up today!


                                                    Store your photos and videos online with secure storage from Photobucket. Available on iOS, Android and desktop. Securely backup your memories and sign up today!
                                                    Comment
                                                    • Hareeba!
                                                      BARRELED IN @ SBR!
                                                      • 07-01-06
                                                      • 36799

                                                      #131
                                                      Originally posted by wavey
                                                      ill just wait..i hope they dont ignore my situation.

                                                      some proof that im not making any of this up:

                                                      Store your photos and videos online with secure storage from Photobucket. Available on iOS, Android and desktop. Securely backup your memories and sign up today!


                                                      http://s270.photobucket.com/albums/j...tusbalance.jpg
                                                      No point in proving it to us. I've believed you from the start.

                                                      You have to find a way to get through to someone at MB to look into it. That may well never happen if you do nothing more than the emails and phone calls you've already made.
                                                      Comment
                                                      • wavey
                                                        SBR High Roller
                                                        • 04-28-10
                                                        • 106

                                                        #132
                                                        hareeba im asking why cant they tell me what i did wrong? when i called them they said theyd look into and sent me the same email again..so im worried theyre even looking into it anymore.
                                                        what happens if u had a bank or something and out of nowhere they close the account..u go down to the bank and ask why yur banks closed and they shut the door in yur face. uve said a few times why am i upset or seem angry when im emailing them..i have every right to be angry..im furious.
                                                        Comment
                                                        • wavey
                                                          SBR High Roller
                                                          • 04-28-10
                                                          • 106

                                                          #133
                                                          ill give them a bit more time then send the complaint form to FOS
                                                          Comment
                                                          • wavey
                                                            SBR High Roller
                                                            • 04-28-10
                                                            • 106

                                                            #134
                                                            the last email i got from them was 3 weks ago.
                                                            Comment
                                                            • wavey
                                                              SBR High Roller
                                                              • 04-28-10
                                                              • 106

                                                              #135
                                                              if sbr could help it would be greatly appreciated..i sent them a complaint:
                                                              hi i was wondering if u can help me with some withdrawal issues. I deposited to 5 dimes using moneybookers and wanted to withdraw my money out of the account. However i cant use moneybookers anymore and wanted to use neteller. When Tony tried to withdraw it said some sort of message saying about my moneybokers account is closed and now he wont pay me. Is that ok for 5dimes to do, based on what a money transfer service does closes my account without a reason or some sort of reason but wont tell me and then not pay me? what if i send in verified id to 5dimes such as a certified passport id by a notary.
                                                              Comment
                                                              • wavey
                                                                SBR High Roller
                                                                • 04-28-10
                                                                • 106

                                                                #136
                                                                can someone from sbr ask betus if i was to go to the usa can u get yur money that way? i would bring all the id..or a can i do a bank trasnfer..This is a problem because i was wanting to go to the usa for the nba playoffs but cant due to this hassle of wondering if ill lose 100-200 000. Im worried if i dont get my money out of betus and 5dimes quick they might say i didnt get it in time and take it. if i was to try and get it in a couple of months is that ok or do i have to withdrawit within a certain amount of time? For now im worried about those 2 accounts not so much the others as they arent closed anyway. can sbr pelase help.
                                                                Comment
                                                                • wavey
                                                                  SBR High Roller
                                                                  • 04-28-10
                                                                  • 106

                                                                  #137
                                                                  * me and my twin where going to go to the usa for the nba playoffs
                                                                  Comment
                                                                  • Santo
                                                                    SBR MVP
                                                                    • 09-08-05
                                                                    • 2957

                                                                    #138
                                                                    I've never heard of a book complaining you didn't take your money out in time.

                                                                    Frankly I'd be more concerned with getting SBR to question 5Dimes re: the unreasonable policy of not allowing you to take money out whilst your Moneybookers account is closed

                                                                    It's not SBR's job to communicate with CS departments for you. What did BetUS say when you asked them if you could get a person-to-person transfer?
                                                                    Comment
                                                                    • wavey
                                                                      SBR High Roller
                                                                      • 04-28-10
                                                                      • 106

                                                                      #139
                                                                      santo i was worried because the accounts where closed 6 weeks ago or so..and they may wonder why im not withdrawing. so hopefully theres no issues with how long it takes.

                                                                      i didnt ask betus if i could do a person to person transfer..i havent contacted for a couple of weeks.do sportsbooks in the usa do person to person transfers or is there no point asking?
                                                                      Comment
                                                                      • wavey
                                                                        SBR High Roller
                                                                        • 04-28-10
                                                                        • 106

                                                                        #140
                                                                        going to the usa and getting it that way would be a good solution . i havent told them anything about why bookers is closed as i dont know myself so hopefully if thats possible it can be done nice and simple. i would go there fully loaded with id. There customer service is friendly and doesnt threaten to send yur money to bookers based on the closure of yur bookers account.
                                                                        Comment
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