My BETPHOENIX ACCOUNT HAS BEEN BROKEN INTO

[philswin]

Speaking as an Iinformation Technology Director with over 20 years technology experience. BetPhoenix has a LOT to learn regarding web security. Not only on their site, but operationally how to handle. BetPhoenix hire a Consultant to do system security scans and reviews and work on documentation/training and procedures of your internal processes when issues are detected or reported.

[skrtelfan]

Someone logging in with an account number and password to make plays is not hacking. That does not constitute a security issue at any business in the market.

It does when you were transmitting your customers passwords in the URL for several months despite being informed repeatedly about the problem!

[BatemanPatrickl]

Player tried to take a shot at the book and lost. BP on the right side here. End of story.

[KGambler]

There are several reasons for the action of refunding your card. You persist to personally attack me which is fine, but you got the 2k refund NOT taken out as payment against your account either way. In this case...there was no hacking. The account was entered into with an account number and password period. Also, you got your cards refunded on top of that via me. I did not need you to tell me that information. The first thing I did when this issue was presented to me was refund. Now you are mad because you got refunded too? With that I am checking out of this thread.

So you refunded me the arbitrary amount of $2K and then kept it a secret from:

- me

- SBR

- your own employees

- SBR posters who were reading this thread

I think we found the rogue employee!


You only thought to mention it after I had already withdrawn the money and then explained your accounting error to you.

Yeah, that's the ticket.

[BatemanPatrickl]

Did you get all your money back? If so move on and get a life.

[Marauders]

Betphoenix,

Why are you purposely ignoring my questions? I understand that you are responding to Kgambler who have a more legitimate case because his bets were pending when he realized his account was breached while I caught it after the fact. But I just want some fxxxing answers. Not once have you acknowledge my presence in this thread and you just repeat the same thing over and over again. I have asked a simple IP address for 4 god damn months and no one will tell me. Albeit that question may not be important anymore since you would claim that even if it wasn't logged in from my IP address, I could have easily given my account information to friends who would log in. But I just want to KNOW. What does it say about your company when you can't provide me with a simple answer?

[KGambler]

Player tried to take a shot at the book and lost. BP on the right side here. End of story.

Explain to me how the following would be profitable:

1. place ridiculous parlays
2. inform the book before any of the games have started that you did NOT place the parlays

There are only two possible outcomes:

1. book cancels your parlays. You gain nothing. And they probably close your account. Notice this is the best case scenario.

2. book waits until parlays are finished. If any win, see #1 above. If not, they keep the money.


What player (other than you) would be stupid enough to think taking such a "shot" could possibly result in any profit???

How can people be this stupid?

[Marauders]

Did you get all your money back? If so move on and get a life.

Why don't you stay out of this thread if you have nothing useful to add? thanks.

[KGambler]

Did you get all your money back? If so move on and get a life.

I got back $2K out of $3K, but I had to steal it. They still owe me $1K.

As for getting a life, spreading the word about these BP thieves is my new hobby.

[KGambler]

Betphoenix,

Why are you purposely ignoring my questions? I understand that you are responding to Kgambler who have a more legitimate case because his bets were pending when he realized his account was breached while I caught it after the fact. But I just want some fxxxing answers. Not once have you acknowledge my presence in this thread and you just repeat the same thing over and over again. I have asked a simple IP address for 4 god damn months and no one will tell me. Albeit that question may not be important anymore since you would claim that even if it wasn't logged in from my IP address, I could have easily given my account information to friends who would log in. But I just want to KNOW. What does it say about your company when you can't provide me with a simple answer?

I don't want this to get lost amongst my arguing with morons. I know Marauders has been waiting for answers from BP for months now, and he wound up getting more money stolen than I did. He has many legitimate questions, and BP is willfully ignoring him.

[betphoenix]

So you refunded me the arbitrary amount of $2K and then kept it a secret from: (Not arbitrary, it was the amount you deposited via CC's)

- me (I passed this along to SBR to let you know.)

- SBR (They were informed via phone dialog and asked to let you know.)

- your own employees (Accounting request via me. I asked all other reps to stay out of the situation until fully resolved. )

- SBR posters who were reading this thread (Why make this public, it only encourages similar issues.)

I think we found the rogue employee! (This is why I have stopped posting here, I refund you and still you continue to personally attack me. Damned if I don't, Damned if I do.)


You only thought to mention it after I had already withdrawn the money and then explained your accounting error to you. (Look at the dates of the initiated refunds, how did a refund even occur? Had to be ordered by someone right?)

Yeah, that's the ticket.

(Take care sir, and enjoy your refund.)

[BatemanPatrickl]

Explain to me how the following would be profitable: 1. place ridiculous parlays 2. inform the book before any of the games have started that you did NOT place the parlays There are only two possible outcomes: 1. book cancels your parlays. You gain nothing. And they probably close your account. Notice this is the best case scenario. 2. book waits until parlays are finished. If any win, see #1 above. If not, they keep the money. What player (other than you) would be stupid enough to think taking such a "shot" could possibly result in any profit??? How can people be this stupid?

So someone else had your username and password, logged in and placed bets. Notice how most people are ignoring you.

Immature unethical children. Which one of your highschool friends placed those bets.

How old are you noobie?

[BatemanPatrickl]

Why don't you stay out of this thread if you have nothing useful to add? thanks.

Listen Newbie child you are taking shots at a Top 5 rated book. Bring some proof or keep quiet.

[Dark Horse]

I got back $2K out of $3K, but I had to steal it. They still owe me $1K.

As for getting a life, spreading the word about these BP thieves is my new hobby.

You're kind of starting to look ridiculous, but if you have nothing better to do... You're attacking this book every chance you get, but now it turns out you got refunded.


Glad to see Betphoenix back posting here.

[BatemanPatrickl]

Mods should ban you and your playmates kid. You got your money back now leave.

[Marauders]

Listen Newbie child you are taking shots at a Top 5 rated book. Bring some proof or keep quiet.

Wow...hotshot. Why don't you just shut the fuxx up because you have nothing invested in this matter. If BP would only answer some of my questions, I wouldn't be so pissed off. It's not you who lost money due to something you know you didn't do. If it turns out that I was the one who got my account hacked, then I chalk it up to my fault and move on. But don't you think that by them not answering any of my questions, I have reasons to be pissed. Again, I am asking you to stay out of this thread because you are crowding it with useless info. But I guess a poster with 8000 post feels the need to post their superior point of view.

[BatemanPatrickl]

Wow...hotshot. Why don't you just shut the fuxx up because you have nothing invested in this matter. If BP would only answer some of my questions, I wouldn't be so pissed off. It's not you who lost money due to something you know you didn't do. If it turns out that I was the one who got my account hacked, then I chalk it up to my fault and move on. But don't you think that by them not answering any of my questions, I have reasons to be pissed. Again, I am asking you to stay out of this thread because you are crowding it with useless info. But I guess a poster with 8000 post feels the need to post their superior point of view.

I know it's bad to lie about other people so you can get your money back. Now...how old are you for the third time?

[Marauders]

Listen Newbie child you are taking shots at a Top 5 rated book. Bring some proof or keep quiet.

LMAO, top 5 rated book. Good job sir, you just make yourself look like a total ass!

[KGambler]

(Not arbitrary, it was the amount you deposited via CC's) - Arbitrary with respect to the hacking... Why would you refund me $2K? About $3K was stolen.

(I passed this along to SBR to let you know.) - But they never told me AND their point man on this issue (Lou) didn't know about it a full two weeks later?

(Look at the dates of the initiated refunds, how did a refund even occur? Had to be ordered by someone right?)


Yes, it did. And you told me this via email:


"I asked for the refunds to aviod future problems with the CC's on your account."


In other words, you were afraid I would do a charge back. When the NCAA tourney ended, and my wagers which had been pending were graded, I had over $3K in my BP account. So it's clear your intention was to avoid any "future problems with the CC's" by refunding the $2K I had deposited, and then debit that amount from MY funds in my BetPhoenix account. You guys forgot to debit the $2K from my BP account. Oops!


This is all very clear from the correspondence I have provided. It's funny you would try to lie about it.


But before you officially retire from posting, you might want to address Marauder's questions. You stole from him as well.

[BatemanPatrickl]

How old are you kid?

[KGambler]

You're kind of starting to look ridiculous, but if you have nothing better to do... You're attacking this book every chance you get, but now it turns out you got refunded.


Glad to see Betphoenix back posting here.

I have no respect for your opinions, but I can't let you post bald faced lies without pointing them out because someone new to the story might be confused by your dishonesty.

I was never refunded by BP. This is very clear to anyone with any sense from the evidence I have provided. Furthermore, they still owe me about $1,000 that they stole from me.

I am not trying to convince you because you are a clown, but I want to make sure that anyone new to the thread is not confused by your misinformation.

And if anyone knows a way to put a poster on ignore (bateman), please let me know. He brings nothing to the table.

[BatemanPatrickl]

Professional gamblers fund accounts with credit cards? Give it up; you are a joke.

[betphoenix]

Your CC's were refunded for various reasons, one being your account was high risk based on the situation. I did not hold the refunds against the account by my choice, I could have pulled the funds right there when I requested the returns to be made. Now I am some sort of bad guy being dishonest about it? You win Kgambler congrats to you.

[acarmelo1]

BatemanPatrickl = Betpheonix rep,

Betpheonix why didnt you canceled the plays and save yourself all this?

[betphoenix]

BP:


Wagering Over the Internet

All wagers placed in the account will be binding.

It is the Customer's responsibility to review the wagers before submitting them, and before logging out to make sure all bets are correct. All wagers are final, and cannot be changed or deleted.


Pinny:


Unfortunately no plays can be cancelled or changed once a bet has been placed and confirmed. However, all internet plays are clearly displayed for review and for your added protection, you will be prompted to confirm your selections before they are submitted.


Bookmaker:


Question:How can I change or cancel wagers?
Answer:Customers are not allowed to cancel or change any wager once it has been entered online
Back to top

[durito]

Richard-

Pinny and Bookmaker have never displayed customer passwords in plaintext in the url for 5 months. You all did. Do you understand how bad of a security problem that is?

[Dark Horse]

I have no respect for your opinions, but I can't let you post bald faced lies without pointing them out because someone new to the story might be confused by your dishonesty.

I was never refunded by BP. This is very clear to anyone with any sense from the evidence I have provided. Furthermore, they still owe me about $1,000 that they stole from me.

I am not trying to convince you because you are a clown, but I want to make sure that anyone new to the thread is not confused by your misinformation.

And if anyone knows a way to put a poster on ignore (bateman), please let me know. He brings nothing to the table.

Think of me what you want. I may be many things, but crybaby is not one of them.

[KGambler]

BP:


Wagering Over the Internet

All wagers placed in the account will be binding.

It is the Customer's responsibility to review the wagers before submitting them, and before logging out to make sure all bets are correct. All wagers are final, and cannot be changed or deleted.


Pinny:


Unfortunately no plays can be cancelled or changed once a bet has been placed and confirmed. However, all internet plays are clearly displayed for review and for your added protection, you will be prompted to confirm your selections before they are submitted.


Bookmaker:


Question:How can I change or cancel wagers?
Answer:Customers are not allowed to cancel or change any wager once it has been entered online
Back to top

Do you have Marauders on ignore or something? He is another customer you stole from. He is trying to get some answers from you, and considering he has been waiting since February, I think you owe it to him to provide some.

As for posting these rules, it's true that all books have this in their terms and conditions. It's also true that I have accidentally placed a bet, and successfully gotten it cancelled by several different books over the past 10 years or so. For example, a few month ago on Bodog I accidentally placed a bet on the wrong boxer! It's rare, but that kind of thing can happen. I knew what their rules were, and that they could refuse, but I called them up just in case to try to get it fixed. They graciously decided to change the bet for me. They certainly did not have to do that.

This is an example of good customer service by a book that has some integrity. BP, on the other hand, waited until all of my pending parlays were graded as losers (no word before that, and we know you never would have paid out if somehow one of those lottery tickets hit) before telling me the bets would stand. This, despite the fact that multiple parlays were placed one after another, only seconds apart, in a manner which makes it obvious that they were not serious bets but a malicious attempt to bust my account.

[BatemanPatrickl]

Richard-

Pinny and Bookmaker have never displayed customer passwords in plaintext in the url for 5 months. You all did. Do you understand how bad of a security problem that is?

Edit.

[KGambler]

Think of me what you want. I may be many things, but crybaby is not one of them.

Yeah, I'm sure you're a real badass "Deus Ex Machina".

[Dark Horse]

And you call yourself professional? Why didn't you just bet on the other boxer and eat the juice?

Crybaby.

[BatemanPatrickl]

Think of me what you want. I may be many things, but crybaby is not one of them.

I could pull up a football call that would disprove the crybaby claim.

[durito]

Are you call yourself professional? Why didn't you just bet on the other boxer and eat the juice?

Why not ask first if they will cancel? Plenty of books will. If not, play the other side.

[Dark Horse]

Why not ask first if they will cancel? Plenty of books will. If not, play the other side.

It wasn't addressed to you. But to 'Mr. Entitled' here.

[durito]

It wasn't addressed to you. But to 'Mr. Entitled' here.

I know. But, the point is still valid. Never hurts to ask. Though personally I'm too lazy to call unless it was a lot of money I'd just eat it.