Unreal but wanted to post this story. To start, I have been a supporter of BetPhoenix in the past (see prior posts). I have never in my life seen something like tonight.
Deposited $400 and place a reverse bet with a max risk amount of $400. I had C. Michigan first half over 17 and 1st half total over 28. I pushed on the team total and lost on the Over 28. Bottom Line- on a reverse bet it is actually 2 if bets...since the 1st half pushed (17) it still goes to the Over 28 which I lost. Bottom Line- I should have lost the entire bet -$400 which was my total balance. No Problem.
After I lost I sent a deposit for $300 and had a successful transaction. I noticed the funds were not credited to my account. I did a live chat and they told me there's been a mistake and I need to call the wagering line.
I called the wagering line and was told I had 2 big issues (like I was at fault). The rude customer service rep tells me "first of all you should not have placed a corrolated parlay"- we don't allow these. Second of all, you put it infor $400 but the system actually accepted the bet as 2 seperate bets for $440 each even though you only had $400 in your account. He tells me..."you shouldnt place corrolated parlays but in this case the system let you do it and you lost $880".....I was speechless on many fronts. #1 If you don't accept those bets why did your system accept it- I have placed at least 15 similar wages with NO ISSUE. #2 How in the hell do I lose $880 when my balance was $400?????????????????????????
He tells me the new deposit I sent in was subtracted from the $880 and that I was still in the negative.
STAY AWAY from these crooks. I am happy to verify everything as 100% true and accurate.
Deposited $400 and place a reverse bet with a max risk amount of $400. I had C. Michigan first half over 17 and 1st half total over 28. I pushed on the team total and lost on the Over 28. Bottom Line- on a reverse bet it is actually 2 if bets...since the 1st half pushed (17) it still goes to the Over 28 which I lost. Bottom Line- I should have lost the entire bet -$400 which was my total balance. No Problem.
After I lost I sent a deposit for $300 and had a successful transaction. I noticed the funds were not credited to my account. I did a live chat and they told me there's been a mistake and I need to call the wagering line.
I called the wagering line and was told I had 2 big issues (like I was at fault). The rude customer service rep tells me "first of all you should not have placed a corrolated parlay"- we don't allow these. Second of all, you put it infor $400 but the system actually accepted the bet as 2 seperate bets for $440 each even though you only had $400 in your account. He tells me..."you shouldnt place corrolated parlays but in this case the system let you do it and you lost $880".....I was speechless on many fronts. #1 If you don't accept those bets why did your system accept it- I have placed at least 15 similar wages with NO ISSUE. #2 How in the hell do I lose $880 when my balance was $400?????????????????????????
He tells me the new deposit I sent in was subtracted from the $880 and that I was still in the negative.
STAY AWAY from these crooks. I am happy to verify everything as 100% true and accurate.
