Here is the complaint form for sbr
http://www.sportsbookreview.com/Spor...Complaint.aspx
Nearly all books have a waiting period, something to do with money laundering and of course hoping you will lose the money... It doesn't even sound like you met the roll over yet? Maybe I mis-read. Also, if you don't use the bonus then the wait is only 7 days? Maybe I am confused...
Anyway, I do know what it is like for a rep to say one thing and then later that is not the case. I even had things in writing, in emails, from Bet Guardian and then it turned out they just out right lied to me. So, I understand your frustration. However, either you go with the way you want to or contact SBR, either way you will get your money and then have learned a nice little lesson about reps in this game....
Best of luck to ya...