All Heritage and Wagerweb Issues

[KTrap318]

How do I send him a private message?

[Optional]

How do I send him a private message?

At the top of this page you will see a link to "Messages" click it and select Send Message. Type "Heritage Insider" in to to field.

[KTrap318]

I sent Heritage Insider a private message but have not heard back.

[KTrap318]

Can you help get in touch with Heritage Insider for me? He has not responded to this post as well as the private message?

[Optional]

Can you help get in touch with Heritage Insider for me? He has not responded to this post as well as the private message?

I do not have any special way to contact him but he will get your message and see your posts here eventually.

[faris]

1st-$25,000 free play
2nd-$2,000
3rd-$1,000
4th-10th-$500
11th-25th-$100

If we are to believe that 4th thru 10th are splitting $500 7 ways... are 11th thru 25th splitting $100 15 ways? or are 11th thru 25th each getting $100 (which would be more than the 4th place winners received?)

Anybody who has an IQ above room temp knows that the prize money for 4th thru 10th should be $500 EACH. Remember, there is apparently new management at Heritage, and this contest prize money was posted last summer. Now it's being "redefined"?
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If Heritage is now pretending that the total prize money for 4th thru 10th is $500, how many more warning signs are needed?

I get where you're coming from — the wording around the prize breakdown is definitely unclear, and I agree it raises questions. If 4th–10th are splitting $500 total, that’s around $71 each, which seems pretty low for top-10 finishers. And yeah, if 11th–25th are getting $100 each, that doesn’t make sense unless there's been a major miscommunication.

[cheers]

Here's a good one, been an interesting week for me. I blew up my Heritage acccount AGAIN this week, I'm going to donate a dime or two to them yearly, its a fact, but in all funs for me, NO BIGGIE. But I noticed I was having trouble logging in, so I contacted customer support, and I am permenantly BANNED, ha! Now I know these are stupid people running this outfit. Plus in between busting the account and the ban, they called asking for money, offering a bonus. I had previously sworn them off, after they stole a few hundred and claimed I charged it back, but they always go back, ha. I have multiple outs of course, so I don't care.

OK worshipping Heritage users, post the attacks that I am a SCAMMER and that is why they banned me.

Hello,
Your account is to remain permanently closed with Heritage Sports.
Have a good day!
We hope this response has sufficiently answered your questions. If not,please do not send another email. Instead, reply to this email orlogin to your account for a complete archive of all your supportrequests and responses.

Of course, I can't log in to my account anymore.

They permanently closed my account, also. I am by no means professional and am likely down lifetime at Heritage so am surprised they would go this route. No explanation offered. I had 5 figures in my account! They said they would pay it out once every Monday but this will take weeks. I am lucky though, they easily could have stolen the funds and left me with no recourse. Can't login to the site anymore. I am in the US, no shady shit, no multiple accounts. Overall, just sad I lost an out I had been using for years, for no apparent reason.

[KTrap318]

Where is Heritage Insider? I dm him and no reply here. What is the deal? I thought he is supposed to help. Heritage Insider - can you help please?

[Optional]

the winning bets were voided and the losing bets were kept as losers which is unfair. My account 131834

Terrible.

[KTrap318]

Can you help? I dont understand. Where is the help?

[Optional]

Can you help? I dont understand. Where is the help?

SBR can not mediate for non US/CA licensed bookmakers.

The best help we can be is helping you get your message heard in this forum. If the book or poster Heritage Insider chooses to ignore you there is not much I can actively do for you apart from what we are here. Talking about it.

And voiding winning bets whilst grading losing bets definitely should be talked about and not left to be forgotten.

[2Sweeet]

There is 0 reason if true this guy had losers graded losses and winners voided. We need the whole story. WTF has happened to Heritage? Gabe is an asshole but this is getting crazy.

[KTrap318]

Yes. Thanks. I won a bunch of money and than they decide to start voiding winning bets and grading losing bets. I should have won about $4K. I gave Heritage Insider my account number on this forum and private messaged him and he has not even responded as of yet. Heritage is not a good book and should be on the “No Play” alerts.

[William Edwards]

I have been a long time customer of Heritage Sportsbook(>10 years). Generally speaking, I have had no issues, and their customer service usually resolves any issues to my satisfaction. Most importantly, I have NEVER had an issue getting paid. That is, until today. I made a withdrawal request this morning for $150. When I logged back in a bit later, I noticed that the money had been returned to my account. I immediately contacted customer service to find out what the issue was. I was informed that my withdrawal was cancelled because of a new policy they were implementing. They indicated that they would be refunding credit card/debit card purchases before processing payouts to Bitcoin/alt coins. As I was chatting, I saw $350 come out of my account. The decision to unilaterally process a withdrawal that I had not approved was bothersome enough, but it also did not give me the opportunity to inform them that the debit card I had been using was recently hacked and had to be replaced. When I informed them that my existing card was not valid and that the transactions would need to be cancelled, they told me that "this was management's decision, and it could not be undone". Furthermore, they said the refund process could take up to 6 weeks, and that they would only review my situation after that time period. I am furious beyond belief, and I will never send another dime to them. IMO, this is an indicator that they are not doing well financially. Maybe I'm wrong? Overreacting? Thoughts?

[Optional]

I have been a long time customer of Heritage Sportsbook(>10 years). Generally speaking, I have had no issues, and their customer service usually resolves any issues to my satisfaction. Most importantly, I have NEVER had an issue getting paid. That is, until today. I made a withdrawal request this morning for $150. When I logged back in a bit later, I noticed that the money had been returned to my account. I immediately contacted customer service to find out what the issue was. I was informed that my withdrawal was cancelled because of a new policy they were implementing. They indicated that they would be refunding credit card/debit card purchases before processing payouts to Bitcoin/alt coins. As I was chatting, I saw $350 come out of my account. The decision to unilaterally process a withdrawal that I had not approved was bothersome enough, but it also did not give me the opportunity to inform them that the debit card I had been using was recently hacked and had to be replaced. When I informed them that my existing card was not valid and that the transactions would need to be cancelled, they told me that "this was management's decision, and it could not be undone". Furthermore, they said the refund process could take up to 6 weeks, and that they would only review my situation after that time period. I am furious beyond belief, and I will never send another dime to them. IMO, this is an indicator that they are not doing well financially. Maybe I'm wrong? Overreacting? Thoughts?

I do not know any reason a bookmaker has to force you to take payouts back to a debit card account.

I know this is done with cred cards, so they can avoid the possibility of a chargback after payment.

Six weeks to help you out with a TX they now know will not be completed is a rude slap in the face.

"Management Decision, that we don't care", again from them.

You can try PMing poster Heritage Insider and check if he cares a bit more than Heritage "management" about looking after you...

[William Edwards]

I do not know any reason a bookmaker has to force you to take payouts back to a debit card account.

I know this is done with cred cards, so they can avoid the possibility of a chargback after payment.

Six weeks to help you out with a TX they now know will not be completed is a rude slap in the face.

"Management Decision, that we don't care", again from them.

You can try PMing poster Heritage Insider and check if he cares a bit more than Heritage "management" about looking after you...

Thanks very much for your post and for your tip. I will give that a try.

[KTrap318]

I have reached out to him (Heritage Insider) and no response for two weeks now.

[Rthomas77]

HERITAGE SPORTS JUST STOLE MY MONEY & SHUT DOWN MY ACCOUNT!




I was referred a year ago and have never processed a withdrawal or even tried to!




out of nowhere the other day I tried to login and my account was suspended. I called and they asked for drivers license and utility bill. No problem. I sent it in right away. I followed up on it each day for 3 days.




tonight I was told the documents do not match! I asked what didn’t match as everything clearly does. I sent my drivers license with address I’ve been at for 15+ years along with a statement from our insurance company AllState dated July 2025 that has my same legal name and address on it!




Literally everything was legit. I’m a high school softball coach. I’m married with kids.




I asked what didn’t match and they said they couldn’t tell me and shut down my account and stole my money. Funny thing is it was about $100. ONE HUNDRED DOLLARS AND THEY PULL THIS SHIT. I’ve never even attempted a withdrawal either and submitted legit documents!




I just tried to email customerservice@heritagesports.eu from 3 different emails and the email came back everytime

undeliverable! Is this place going out of business or what’s going on?!




I AM FURIOUS AND A MAN OF PRINCIPAL! I WILL MAKE IT MY LIFE

MISSION TO INFORM EVERYONE TO STAY AWAY FROM HERITAGE SPORTS! Most people on here have stupid complaints and are at fault themselves. This isn’t a case like that. Everything is legit! How can they shut down account and steal money and LIE & say it doesn’t match up!!! This is wild! Can anyone help me? DO NOT USE HERITAGE SPORTS OFFSHORE EVER! Love some help in getting this resolved. This is complete BS!!!

[Optional]

HERITAGE SPORTS JUST STOLE MY MONEY & SHUT DOWN MY ACCOUNT!




I was referred a year ago and have never processed a withdrawal or even tried to!




out of nowhere the other day I tried to login and my account was suspended. I called and they asked for drivers license and utility bill. No problem. I sent it in right away. I followed up on it each day for 3 days.




tonight I was told the documents do not match! I asked what didn’t match as everything clearly does. I sent my drivers license with address I’ve been at for 15+ years along with a statement from our insurance company AllState dated July 2025 that has my same legal name and address on it!




Literally everything was legit. I’m a high school softball coach. I’m married with kids.




I asked what didn’t match and they said they couldn’t tell me and shut down my account and stole my money. Funny thing is it was about $100. ONE HUNDRED DOLLARS AND THEY PULL THIS SHIT. I’ve never even attempted a withdrawal either and submitted legit documents!




I just tried to email customerservice@heritagesports.eu from 3 different emails and the email came back everytime

undeliverable! Is this place going out of business or what’s going on?!




I AM FURIOUS AND A MAN OF PRINCIPAL! I WILL MAKE IT MY LIFE

MISSION TO INFORM EVERYONE TO STAY AWAY FROM HERITAGE SPORTS! Most people on here have stupid complaints and are at fault themselves. This isn’t a case like that. Everything is legit! How can they shut down account and steal money and LIE & say it doesn’t match up!!! This is wild! Can anyone help me? DO NOT USE HERITAGE SPORTS OFFSHORE EVER! Love some help in getting this resolved. This is complete BS!!!

You can try PMing poster Heritage Insider and checking if he will help you.

[William Edwards]

You can try PMing poster Heritage Insider and checking if he will help you.

Rthomas, I'm sorry to hear about your issue. SBR is always very helpful when it comes to issues like this. Unfortunately, I don't think Heritage Insider is going to be much help, as another poster and I both were advised to PM him/her. Neither one of us has received any sort of correspondence.

I'll stick with my theory that the book is having severe financial problems, and is now looking to avoid paying at any cost. It's a shame, because they were a very solid book for a long time.

[Wild-Oscar]

Long time user of Heritage but I soured on them quite awhile ago because of a few issues I've had with them (mostly taking away perks). I've not deposited with them in long time simply because I have better outs and don't need them. That said, credit where credit is due, they paid me all that I was owed and it wasn't chump change. Also their live streaming of games is great and the reason I still visit the website daily. Which brings me to the real reason I am posting in this thread - this promo was posted on their website today https://www.heritagesports.eu/en/red...shback-program. What does everyone think? Is this a desperate attempt to attract funds so they can stay afloat? Or aggressive marketing to attract new customers and keep old ones? Not sure how to interpret it myself. Opinions please. The only reason I would be redepositing with them is because I really like their get out of your bet at halftime for football.

[ThaWoj]

I was going to ask something similar as the above post.

I haven't made a deposit to Heritage in 2 or 3 years. But that promo is enticing...100% bonus up to $500. Then if you lose the $500 deposit (not the bonus) they give you the $500 back. Seems too good to be true.

[William Edwards]

I was going to ask something similar as the above post.

I haven't made a deposit to Heritage in 2 or 3 years. But that promo is enticing...100% bonus up to $500. Then if you lose the $500 deposit (not the bonus) they give you the $500 back. Seems too good to be true.

You are right. It is certainly an enticing promo. But does it do you any good if you can't get your money out? I wish you well if you decide to take the plunge, but I'm afraid it won't end well.

[capitalist pig]

I’ve still got the 8 th deposit thing, but they took away my monthly cash back on wagers after paying Junes cash back, I had a good run in June and cashed out completely which they did pay in a few hours, did anyone else have the cash back thing taken away?

I live chatted cs this week to see if I was eligible for the football bonus, put me on hold and came back and told me I’m not eligible for anything anymore, no bonuses, no cash back, no btc insurance, no scratch offs, no nothing, so I asked why ,the answer was I have “notes” on my account, lol wtf does that even mean, the cs agent couldn’t answer that. I’ve been with them since they took us from Bet Jamaica however long ago that was. So I asked whether I could still play there and they said yes, obviously I’m not going to. Although I’m not a huge fan of Hard Rock Bet in Florida it looks like that’s my only choice, I don’t trust anything offshore anymore

[94dc4]

Regularly play on Heritage. Pretty much because their live bet offerings are unbeatable. I have some complaints, horrific delay when placing most live bets(~10-20 seconds) depending on the sport it seems. Lower live bet limits for me on some sports($500 instead of $1k+). Cashout option on a live bet can be so slow it never triggers if the line changes.

but, zero payout issues or funny business almost ever. Just got a $2500 payout and $5k payout in the last few weeks within 6 hours(Ethereum).

[Chiefs83]

When I login to Heritage the only bet I’m allowed to make are on Big ML favorites…limits are reduced to $2 for overnight lines and $25 max on gameday

[Optional]

When I login to Heritage the only bet I’m allowed to make are on Big ML favorites…limits are reduced to $2 for overnight lines and $25 max on gameday

If they think you are so sharp that they take notice of your bets, you could use that status to make money. Find a book that follows or works with Heritage who will take your bets and then keep betting $2 over and again on the opposite side of what you want at Heritage and watch the odds on your side improve at the other book.

[juvunits]

Depositing for heritage Has anyone used the card to crypto Apple Pay deposit method? I don’t understand is it basically just Apple Pay? Why does it say crypto?

[Chiefs83]

Can you give me an example
Do you mean Bet with Heritage & 105
Do they 2 sites have to be related

[Optional]

Can you give me an example
Do you mean Bet with Heritage & 105
Do they 2 sites have to be related

yes I meant if you can bet at WW or B105, then I think your sharp bets at Heritage will affect the odds at all three books.

Although not sure how Bet105 make odds now that they are apparently seperate.

Someone might know of other brands that follow Heritage odds as well as those two.

It was really just an interesting angle though. I doubt it would work for too long before they noticed what you were doing and stopped you.

[Optional]

Depositing for heritage Has anyone used the card to crypto Apple Pay deposit method? I don’t understand is it basically just Apple Pay? Why does it say crypto?

Best explanation is here https://www.heritagesports.eu/en/funding-options

But it's basically a method to send Heritage crypto without having to buy it elsewhere first.

[GoochKing]

Anyone been using Heritage lately? Have an offer for NFL kickoff I'd like to take if still safe.

[GoochKing]

Anyone been using Heritage lately? Have an offer for NFL kickoff I'd like to take if still safe.

Disregard, I saw the other threads. I'll avoid.

[tpc11114]

Placed a bet on "Zarina Diyas vs Carol Zhao" last night and Diyas retired when the score was 5-5 in the first set. Naturally my bets should have voided but according to Heritagesports, it counted as a loss because I placed an under bet even though their rules state the match has to be completed for it to be considered official. Am I in the wrong here or am I not understanding this properly? Cause this contradicts past bets I should have won when a player retires. And if I'm right to make a big fuss out of this, then this is my warning to everyone about Heritagesports changing rules up in favor of them.


This is the screenshot of their rules from their rule book

[Optional]

That rule relates to first set wagers only.

What exactly was your bet? Under what? For the match or a player? Was it live or pre match?