All Heritage and Wagerweb Issues

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  • Ak44
    SBR Rookie
    • 11-03-24
    • 1

    #1
    All Heritage and Wagerweb Issues
    Heritage sports canceled 3 live wagers after they were accepted, graded and paid. They said they were past posted lines. Didn’t even email me or notify me what had happened or saying that they will be taking my winnings. They don’t have any proof or evidence when I ask for it as well.

    I always check the score before I place the wager so this doesn’t make sense to me at all.

    I have already called and complained but they are not doing anything about this. Winnings totaled to 1.2k+. Everyone makes mistakes but really 3? I’ve also had times when they made a mistake with a line due to a score correction, and I placed bets that had already lost and they say “sorry we can’t cancel live wagers”. They are clearly taking advantage of all there players.

    I asked them if there is anything they can do to offer for this incident and say they will get back to me but I doubt they will. PLEASE HELP
    Attached Files
  • darthvader777
    SBR High Roller
    • 10-28-16
    • 101

    #2
    PSA for this forum.

    Just tried my first withdrawal from Bet105 since their split from Heritage. Happened to be in Tether, but I suspect the experience would have been the same across all available currencies. I had been a bit worried because I moved across a rather large balance from the "old" Bet105 to the "new" Bet105.

    Happy to report that I received the funds ($2.5K) into my wallet within minutes, rivaling the speed I've experienced with BOL/SB. No extra KYC, no waiting hours for a "manager authorization."

    Kudos to the new team for making good on their promise of "no BS."
    Comment
    • Barrakuda
      SBR Wise Guy
      • 02-28-18
      • 786

      #3
      Did you have to complete a rollover first?
      Comment
      • darthvader777
        SBR High Roller
        • 10-28-16
        • 101

        #4
        Originally posted by Barrakuda
        Did you have to complete a rollover first?
        No. That was something about which I was worried. That is, would the funds that transitioned be considered a deposit (and thus subject to rollover)? They were not.
        Comment
        • Barrakuda
          SBR Wise Guy
          • 02-28-18
          • 786

          #5
          Cool. Any fees?
          Comment
          • pabonaparte
            SBR MVP
            • 01-21-16
            • 3567

            #6
            Originally posted by darthvader777
            PSA for this forum.

            Just tried my first withdrawal from Bet105 since their split from Heritage. Happened to be in Tether, but I suspect the experience would have been the same across all available currencies. I had been a bit worried because I moved across a rather large balance from the "old" Bet105 to the "new" Bet105.

            Happy to report that I received the funds ($2.5K) into my wallet within minutes, rivaling the speed I've experienced with BOL/SB. No extra KYC, no waiting hours for a "manager authorization."

            Kudos to the new team for making good on their promise of "no BS."
            I'm a $100/bet player. Are you close to this, or to $1000/bet?

            Need to know to make up my mind on where to deposit. Any reply (here or PM) would be appreciated.

            Good to know you got paid!
            Comment
            • darthvader777
              SBR High Roller
              • 10-28-16
              • 101

              #7
              Originally posted by Barrakuda
              Cool. Any fees?
              No, at least not for this withdrawal in Tether. Haven't yet tried Bitcoin under the new management.
              Comment
              • darthvader777
                SBR High Roller
                • 10-28-16
                • 101

                #8
                Originally posted by pabonaparte
                I'm a $100/bet player. Are you close to this, or to $1000/bet?

                Need to know to make up my mind on where to deposit. Any reply (here or PM) would be appreciated.

                Good to know you got paid!
                I can currently recommend the following offshore books, all at which I have an active account.
                BettorsDen (similar to 5Dimes)
                BetOnline
                Bovada
                Bookmaker
                LowVig
                Bet105
                Looselines
                Sportsbetting
                BetNow
                I have taken multiple withdrawals from all of them, except for BettorsDen (as it is too new).
                Comment
                • Barrakuda
                  SBR Wise Guy
                  • 02-28-18
                  • 786

                  #9
                  I'm unfamiliar with BettorsDen, Looselines, Sportsbetting and Betnow.

                  Can anyone else chime in (good or bad) about these books?
                  Comment
                  • Hero Man
                    SBR High Roller
                    • 11-19-20
                    • 102

                    #10
                    Originally posted by Barrakuda
                    I'm unfamiliar with BettorsDen, Looselines, Sportsbetting and Betnow.

                    Can anyone else chime in (good or bad) about these books?
                    Recently took two btc payouts from BettorsDen. Payout made within 24 hours ...good so far
                    Comment
                    • darthvader777
                      SBR High Roller
                      • 10-28-16
                      • 101

                      #11
                      Originally posted by Barrakuda
                      I'm unfamiliar with BettorsDen, Looselines, Sportsbetting and Betnow.

                      Can anyone else chime in (good or bad) about these books?
                      Sportsbetting is in the same family as LowVig and BetOnline.

                      BettorsDen is the effective relaunch of the traditional 5Dimes product.
                      Comment
                      • Barrakuda
                        SBR Wise Guy
                        • 02-28-18
                        • 786

                        #12
                        Originally posted by darthvader777
                        Sportsbetting is in the same family as LowVig and BetOnline.

                        BettorsDen is the effective relaunch of the traditional 5Dimes product.
                        Do you know if you can have a sportsbetting acct if you already have a BOL acct?
                        Comment
                        • darthvader777
                          SBR High Roller
                          • 10-28-16
                          • 101

                          #13
                          Originally posted by Barrakuda
                          Do you know if you can have a sportsbetting acct if you already have a BOL acct?
                          I have accounts at Sportsbetting, BetOnline, and LowVig.
                          Comment
                          • vampire assassin
                            SBR Sharp
                            • 03-09-18
                            • 296

                            #14
                            Originally posted by Barrakuda
                            I'm unfamiliar with BettorsDen, Looselines, Sportsbetting and Betnow.
                            Can anyone else chime in (good or bad) about these books?
                            Looselines is a Jazz sister-book. Some of those were having slow-pays and decreased payouts a few months ago. I'm unaware of anyone getting stiffed, or that didn't eventually get their money.

                            I've never heard of BetNow or BettorsDen. I've never played at Sportbetting.

                            BetOnline, Bovada, Bookmaker, LowVig, Bet105 (new) are good for all rec and pro players. If you're doing shady stuff, nowhere is safe. Bovada will cut limits fast. None of those want parlays from pro players. Oddly, Bovada will take bad parlays more than any other book that's good with paying players.
                            Comment
                            • Schico23
                              SBR Rookie
                              • 07-01-24
                              • 3

                              #15
                              Heritage sports has turned terrible. Absolutely used to be the best offshore book I had used. But now payouts get runaround. Literally have tried to withdraw 10-15 times and get rejected for some reason or another. A month or two ago deposited 60 dollars ( hadn’t played in a while but got sick of driving the 30 min to a legal state so decided to use them instead) and ran up to 4400 in casino and sports betting. I kept getting runaround with withdrawal and got locked out of acount for a week or two while my anccount was investigated. Finally they unlocked my acount, and limited me to 50 dollar bets. 50 is a little too low for me, so was trying to withdraw, literally got runaround for another week and ended up just blowing it in casino. I got my cash back for month of 27 dollars, figured I’d use that as i no longer was going to deposit any more there. I hit a parlay for about 1k with it (not a sharp by any means, and pretty random this happened twice). Then placed more bets to meet my rollover and ran it up to 1900. Again had 2 withdrawals get rejected, one was for putting in at 10:20 so 20 min late, ok I understand, but just process next day then? Why reject. Then I honestly can’t remember other reason at this point, and now it’s day two of waiting for my withdrawal that is still pending. I always used to have my money in about 8 hours at most. And they advertise same day payouts, now saying 48-72 hours… I am guessing they are trying to give me runaround so I get impatient and blow it like last time, but I’m not touching it. It’s sad that this used to be one of best books and now it’s no better than some of the low tier books
                              Comment
                              • super mario 48
                                SBR Wise Guy
                                • 10-01-20
                                • 832

                                #16
                                Originally posted by Schico23
                                Heritage sports has turned terrible. Absolutely used to be the best offshore book I had used. But now payouts get runaround. Literally have tried to withdraw 10-15 times and get rejected for some reason or another. A month or two ago deposited 60 dollars ( hadn’t played in a while but got sick of driving the 30 min to a legal state so decided to use them instead) and ran up to 4400 in casino and sports betting. I kept getting runaround with withdrawal and got locked out of acount for a week or two while my anccount was investigated. Finally they unlocked my acount, and limited me to 50 dollar bets. 50 is a little too low for me, so was trying to withdraw, literally got runaround for another week and ended up just blowing it in casino. I got my cash back for month of 27 dollars, figured I’d use that as i no longer was going to deposit any more there. I hit a parlay for about 1k with it (not a sharp by any means, and pretty random this happened twice). Then placed more bets to meet my rollover and ran it up to 1900. Again had 2 withdrawals get rejected, one was for putting in at 10:20 so 20 min late, ok I understand, but just process next day then? Why reject. Then I honestly can’t remember other reason at this point, and now it’s day two of waiting for my withdrawal that is still pending. I always used to have my money in about 8 hours at most. And they advertise same day payouts, now saying 48-72 hours… I am guessing they are trying to give me runaround so I get impatient and blow it like last time, but I’m not touching it. It’s sad that this used to be one of best books and now it’s no better than some of the low tier books
                                If you're impatient, you deserve to lose.

                                Like Tyreek got impatient and tried to call his agent before the cop took a good look at this driver's license, and ended up being pulled out of the car and handcuffed.

                                Try meditation, try yoga. Those prepare you mentally for the challenges of being.
                                Comment
                                • 94dc4
                                  SBR High Roller
                                  • 08-01-19
                                  • 178

                                  #17
                                  In the last two weeks I have had multiple same day ETH or BTC payouts.

                                  $2k, 6k, 3k, $10k, 3k, $3k(sunday), $5k(yesterday), and $5k currently pending for payout today.

                                  My payouts have always been rejected if submit 1 minute too late not paying attention to what time it is. I resubmit the next day and get paid. "Ryan" has been my account manager for a couple years and has def taken care of me whenever something odd comes up. I live bet tens of thousands a week so there has def been some quirks.
                                  Comment
                                  • Schico23
                                    SBR Rookie
                                    • 07-01-24
                                    • 3

                                    #18
                                    This site has gone to shit.it used to be a good place. Now it’s filled with Sportsbook shills acting like Sportsbooks have no history of being shady (see the bet 365 shit today). If u look at any dispute post it’s littered 10-1 with people taking Sportsbook side. I don’t need the money. I deposited a total of 60 bucks or so in 2 months, I make plenty of money. It’s about warning people of shady business practices in the deteriorating off shore market and holding them accountable by warning people to keep their money away from books that you are going to have potential issues with. That is the whole point of this site and what it was built on. But instead turns into ripping the OP every single time. I am 100% sure books realized this sites power and have paid people to tear into any post to keep a good reputation. If u play with a book it is a contract where u expect to be paid easily and not have to jump thru hoops, and people should know these things before doing business with them. Again, this is why this site exists
                                    Comment
                                    • Schico23
                                      SBR Rookie
                                      • 07-01-24
                                      • 3

                                      #19
                                      Originally posted by 94dc4
                                      In the last two weeks I have had multiple same day ETH or BTC payouts.

                                      $2k, 6k, 3k, $10k, 3k, $3k(sunday), $5k(yesterday), and $5k currently pending for payout today.

                                      My payouts have always been rejected if submit 1 minute too late not paying attention to what time it is. I resubmit the next day and get paid. "Ryan" has been my account manager for a couple years and has def taken care of me whenever something odd comes up. I live bet tens of thousands a week so there has def been some quirks.
                                      Ya I used to have nothing but great experience with them, But when I took a year or two away then won big as soon as I deposited again I think it tripped some alarms in their mind. But make a decision to either take my money and business or don’t take my business. Don’t take it then treat me differently then other customers is my issue
                                      Comment
                                      • 94dc4
                                        SBR High Roller
                                        • 08-01-19
                                        • 178

                                        #20
                                        Originally posted by Schico23
                                        Ya I used to have nothing but great experience with them, But when I took a year or two away then won big as soon as I deposited again I think it tripped some alarms in their mind. But make a decision to either take my money and business or don’t take my business. Don’t take it then treat me differently then other customers is my issue
                                        Have you tried calling them? The few times I've had a SERIOUS issue that was getting dumb responses on the chat, I just called. Pretty much always ended well.

                                        As a business owner myself, and of course a long time gambler, certainly there are risk management scenarios that come up on their end and they are trying to protect themselves. A couple thousand I would HOPE is a drop in the bucket for them. I'd try calling and getting a straight answer from a supervisor.
                                        Comment
                                        • BigBlueNYG
                                          SBR Wise Guy
                                          • 10-12-11
                                          • 687

                                          #21
                                          They are definitely not a scam, when you say they gave you a runaround what do you mean? Why did they refuse the first payouts that you ended up losing back?
                                          Comment
                                          • BigBlueNYG
                                            SBR Wise Guy
                                            • 10-12-11
                                            • 687

                                            #22
                                            Also ask for Jimi if you need help, he is generally the most helpful person that has pull at the book.
                                            Comment
                                            • Heritage Insider
                                              SBR Sharp
                                              • 09-06-11
                                              • 283

                                              #23
                                              Schico23 please get in touch with our Customer Service Department as we have no other complaints about slow payouts. Thank you and have a nice day.
                                              Comment
                                              • Pacific Square
                                                SBR Sharp
                                                • 12-08-12
                                                • 313

                                                #24
                                                I hope this is not the case as I am in f*cken California so I have little to no betting options and Heritage is one of those options.

                                                If they were trying to stall you to avoid having to payout, that is a scam tactic.

                                                I made one small test withdrawal (Bitcoin) after being with them for over a year (trying to meet my rollover) and was paid quickly with no issues.
                                                Comment
                                                • kaliboyz
                                                  SBR MVP
                                                  • 10-30-09
                                                  • 3121

                                                  #25
                                                  Originally posted by Pacific Square
                                                  I hope this is not the case as I am in f*cken California so I have little to no betting options and Heritage is one of those options.

                                                  If they were trying to stall you to avoid having to payout, that is a scam tactic.

                                                  I made one small test withdrawal (Bitcoin) after being with them for over a year (trying to meet my rollover) and was paid quickly with no issues.
                                                  I'm with them more than 10yrs and never sweat the payout.
                                                  Comment
                                                  • hossa8110
                                                    SBR High Roller
                                                    • 10-20-12
                                                    • 242

                                                    #26
                                                    How long is it taking you to receive your payout? What time of day do they usually pay?
                                                    Comment
                                                    • jobie
                                                      SBR Rookie
                                                      • 08-20-20
                                                      • 12

                                                      #27
                                                      Be careful and read the fine print when taking advantage of their promotions.

                                                      Heritage offered their "Get Out of Your Bet at the Half" promotion last night - one of the best promotions around. With the game tied in the middle of the 2nd quarter, I looked to get out of my bet. Unfortunately, I could not due to the fact that I had placed my bet on their "New Sports Experience" and not their "Legacy Sports Experience."

                                                      That said, this quirk is clearly stated when clicking into the webpage describing the promotion, which unfortunately I did not do as I have known the mechanics of making and getting out of the bet via this promotion for years, and did not think anything had changed. The onus and fault is on me for not doing this; but this feels like a less than ideal bettor experience when one version of the website can handle the promotion and the other cannot - despite being advertised on both versions.
                                                      Comment
                                                      • Heritage Insider
                                                        SBR Sharp
                                                        • 09-06-11
                                                        • 283

                                                        #28
                                                        Hi Jobie, please get in touch with our live chat or give us a call and we'll accomodate you. Even though the GOYB is an online promo, whenver you come across an issue canceling, you can always try and contact us and we'll be more than glad to help.
                                                        Comment
                                                        • jobie
                                                          SBR Rookie
                                                          • 08-20-20
                                                          • 12

                                                          #29
                                                          Thank you Heritage Insider for your help.
                                                          Comment
                                                          • itsRemons
                                                            SBR Rookie
                                                            • 07-22-24
                                                            • 1

                                                            #30
                                                            Heritage Insider, I have a request. Few weeks ago I have been moved by the Heritage management to the sister site called Bet105. I am going to be completely honest, Bet105's offering sucks!!

                                                            Heritage was my go to offshore book, and it is sad to see the account moved to a sister site I did not sign up for. I request, would it be possible to move my account back to Heritage main book?
                                                            Comment
                                                            • dinodinodino
                                                              SBR Rookie
                                                              • 10-28-24
                                                              • 26

                                                              #31
                                                              Could someone send a message to heritage insider for me? I logged into my account (94479) today, got into live chat with support and talked about depositing. Fast forward to later that day and I try to log in and get the following message:
                                                              Welcome back

                                                              It's been a while since you last logged in!

                                                              As a security measure on your behalf, we have temporarily disabled internet access to your Heritage Sports account.
                                                              Please send an email to customerservice@heritagesports.com to reactivate your account..
                                                              Sorry for the inconvenience,
                                                              Heritage Sports Customer Service.



                                                              After doing as instructed, I received this message.
                                                              A customer support staff member has replied to your support request, #150331 with the following response:


                                                              Hello,
                                                              Your account has been permanently closed as per management. We can not open it.
                                                              We wish you good luck.
                                                              Thanks!


                                                              I'm not even a winner, can you please get me re-enabled?
                                                              Comment
                                                              • Thefix13
                                                                SBR Wise Guy
                                                                • 05-14-21
                                                                • 664

                                                                #32
                                                                Welcome
                                                                Comment
                                                                • Heritage Insider
                                                                  SBR Sharp
                                                                  • 09-06-11
                                                                  • 283

                                                                  #33
                                                                  Hi AK44, please contact Wagering and they will help you find the best way to resolve this situation.
                                                                  Comment
                                                                  • scottgodson1985
                                                                    SBR Sharp
                                                                    • 11-17-12
                                                                    • 347

                                                                    #34
                                                                    the hits dont stop for heritage
                                                                    Comment
                                                                    • Optional
                                                                      Administrator
                                                                      • 06-10-10
                                                                      • 61836

                                                                      #35
                                                                      Originally posted by Ak44
                                                                      I’ve also had times when they made a mistake with a line due to a score correction, and I placed bets that had already lost and they say “sorry we can’t cancel live wagers”. They are clearly taking advantage of all there players.
                                                                      Were you speaking with Gabe by chance?

                                                                      If you have anything in writing showing this discrepancy, please post it here.

                                                                      Gabe only needs to rip one more SBR poster off and Heritage are black listed here for life.
                                                                      .
                                                                      Comment
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