Can someone help/Bovada?

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Made a Table Tennis bet and Bovada says it was graded correctly, yet it wasn’t as I made the bet live for game 3 which player I bet won the match 3-0. I sent screenshots and nothing. Haven’t ever had any trouble at Bovada until last few weeks when they have made multiple errors on bets, that I was able to get corrected. This one though is a simple it’s graded correctly and that’s final, yet they couldn’t show me any proof of this? I looked at 4 sites and all say 3-0 for my guy I bet. Any help would be appreciated.

Thanks